Midas Auto Service Experts

It was -20 last night and we had no heat! I called Furnasman and they were at my house within a FEW minutes , it's like they were waiting around the corner for the call. Jason did a maintenance, found the problem and had me up and running in no time. VERY Impressed with their service and people!

Took my CRV for an inspection at my nearest Honda dealership. Learned I needed the outer tie rod ends done, among a couple of other things. So I shopped around for cheaper prices and came across Midas in Hoover, AL. Took my 2000 CRV to have the radiator and outer tie rod ends replaced/repaired and an alignment done on January 29, 2015. A week ago or so I noticed something was off with the ride of my vehicle. It would pull and had a slipping feel when turning and braking and just driving in general. It worsened and I felt I shouldn’t be driving it. I started thinking I needed to take it back to Midas because something wasn’t right with the steering and suspension (which they’d “repaired”). On February 23, 2015, I cranked the car up to leave work and the steering wheel loosened and turned far right on its own. Called AAA to have my baby towed. The AAA guy instantly diagnosed it and said the tie rod wasn’t done right. The pin wasn’t inserted in the tie rod end. We found the bolt that came off in the parking lot.

All three AAA guys diagnosed the problem and confirmed about Midas improperly installing the outer tie rod ends. One even said that could be a lawsuit and Midas would eat the cost. Had I drove home, that could have been my life on the road. My baby was towed home on a flatbed and then towed straight to Midas the next morning on February 24, 2015. I was not confident in Midas working on my CRV again. Especially since they didn’t do the job right the first time and it had to be done again. And on top of that, the same technician from the first time ended up working on my car this time around. They apologized and claimed the part was defective. I seriously doubt that. This was completely their fault. Point blank.

And to top it all off, that same technician (initials **, according to my invoice, I believe) that worked on my car both times and drove it out afterwards, stole $20 from my ashtray compartment. He reached down and picked something up off the floor and got out of my car while putting something in his pocket. We caught it before leaving and went back to confront the guy, a short white male that looked to be in his 30s maybe; thick southern drawl. They compensated my stolen possession…with the exact money he stole from my vehicle -- minutes before. We made a little scene about it. It’s the principle of the matter. I usually take my stuff out of my car when having it worked on or having it in the care of someone else. But I failed to completely take all my significant possessions out…like my frikin’ gas money left in the ashtray. Another technician informed us that that wasn’t the first time something like that happened around there and that ‘we didn’t hear that from him’.

So not only does Midas not properly repair parts on a car, they also search it and steal possessions. I’m not confident in the repairing of their wrongdoing. I’m wondering if something else might go wrong. Their credibility is shot with me. I actually feel I should be refunded the cost for labor, if not the whole amount. And since it was a "defective part," they should refund me the cost for parts since the problem had to be fixed (and hopefully it actually is this time and nothing else goes wrong from them working on it). I will be going to the home office about this. I will reach out to corporate about this. I will review the hell out of this Midas location. A situation like mine was potentially life-threatening and a definite lawsuit waiting to happen. They will not be getting my business.

I firmly believe we are bending over backwards to
accommodate a situation that we did not cause. 
There are a few points I would like to bring to discussion.  First, the tow truck operator himself said,
“he had never saw something like this before”. 
If he is a normal operator he would have seen loose lugs before and his
response wouldn’t have been that he has never seen this before.  Stud yield, albeit rare, does happen and if I
still had the studs we would send them out for analysis.  Second, [redacted] is claiming based on the
dealerships paperwork that the wheel falling off caused the wheel bearing
damage and the steering wheel being off center. 
Based on the paperwork submitted by [redacted] the issue with the wheel
bearing and steering wheel not centered was brought to her attention during her
visit to [redacted] on 09/06/2014, both of which were listed on the courtesy
check form provided to her and which she provided in her last response.  With this new information, I am certain we
didn’t cause here steering or wheel bearing damage and I continue to offer the
following to correct the issue. 
Since I don’t have the studs still, I am willing to help
additionally.
Reimburse for rental car for time period
2/21/2015 thru 2/23/2015 with proof of paid receipt.
Reimburse for Tow Truck for 2/21/2015 incident
with proof of paid receipt.
I will also increase the wheel bearing reimbursement
up to the amount of my cost for the job of $119.99
As already communicated, we replaced all 5 studs and nuts,
rotor, and ball joint at no cost to the customer.  We also replaced 1 stud on the driver side
because that snapped when hand torqueing the wheel.
Again, we are a victim of circumstance and if I still had
the studs, I would be sending them out because I am 100% confident this was not
caused by loose lug nuts.
Regards,
Mike C[redacted]

Aramark Uniform Services acknowledges receipt of this complaint and appreciates the opportunity to address this concern. We received this message from an employee of this business on 7/7/16 and immediately notified the local Aramark General Manager—the GM met with a supervisor on-site and verified...

that all garments were accounted for. There indeed had been previous payroll issues with the amount that was automatically deducted from the employee’s paycheck (by the employer, not Aramark), but that had already been resolved internally. We have communicated with this location’s management team, who advised that they have no service or billing issues to report at this time. The local management team will continue to utilize a count in/count out sheet for garment deliveries/returns should any issues come up in the future. At this time, Aramark feels the issue has been resolved but will keep communication open with this location to ensure smooth and consistent service.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I feel the customer should be notified when any alterations are made to their vehicle. My exhaust system was welded together without giving me notification beforehand. The welds weren't professional. The tip not straight. I notified Midas the same day. It was told to me that an adjustment or credit would be made which was then reneged on at the last moment. A simple courtesy call giving me the option of declining the permanent fixture of my exhaust system should have been given. 
Regards,
[redacted]

Dear Revdex.com,Thank you for forwarding this to me.I understand the customer's frustration, it's difficult to always see the whole picture.We sold and installed a used transmission.  We did not have any knowledge of the condition of the used part.  We gave a warranty for proper workmanship for the installation.  The customer's problem is related to an internal oil leak in the used transmission, which we did not service, disassemble or assemble.   We also priced the job very economically for the customer because it was a used transmission.  We can't offer a warranty that would be for that of a new or rebuilt transmission.  The economics of our used transmission pricing doesn't allow for that.What we have offered, is to repair the transmission's internal leak for a discounted price.  The combined end price for the used transmission would still be less than if the customer has chosen a new or rebuilt transmission which carried the warranty he desired. This offer still stands.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Everything in my first account was in fact accurate. I called in before ever coming to the business to check if they could secure my window instead of replacing the motor and if so how much would it cost. I was told that to have the window secured would be about $45. That is why we brought it in. We were never ever told that it was a $42.50 an hour diag charge. Also on my receipt it says that the charge was for securing the window. Obviously something does not add up. I would, once again, be happy to pull up phone conversations to show what I was told if needed. When he says everything else was done Gratis I assume he means fixing the door handle that they broke. Of course there would be no charge for that, where they are fixing what they broke. My other reason that I have an issue with this response is if they had told me when I picked up the car that unfortunately they weren't able to secure the window so they just charged the $46.73 total to look at it I would be more understanding. I'm very bothered that no one ever mentioned this to me. When I picked up the car we were under the impression that the window was secured. Based on Ray saying ok your car is good to go and on the receipt it says secured window. I had no clue it was not secured until I came home and the window fell down. Due to these facts and the fact that our car had to be in his shop on five different occasions because of the handle braking, wrong color order, extra day for the right color, and to leave without the window secured, we should be refunded our money. I also did attach two copies of my receipt.
Sincerely,
Lindsey H[redacted]

To Whom It May Concern:      This letter is in response to a customer issue that was reported to the Revdex.com on June 17, 2015.  Mr. [redacted] came in requesting a brake evaluation on his 2003 GMC Yukon.  Upon inspection, it was determined that Mr. [redacted] needed the left...

front ABS Wheel Sensor, along with rear brakes and resurfacing of the rear rotors.  When the estimate was presented to Mr. [redacted], he approved the charges and the work to be done.  He left the shop around 2:00 pm and later called around 6:00 pm stating that he was having issues with his vehicle.  [redacted], the store manager at that time, explained that we could tow in the vehicle, however if it was an issue not having to do with the work we completed, he would be responsible for the cost of the tow.  [redacted] went a step further and sent a technician to where the vehicle was to see if he could have an idea as to the problem Mr. [redacted] was having and could be fixed then and there.  The technician found the fuel pump had been leaking and needed replacing, nothing to do with the previous work done.  Mr. [redacted] informed [redacted] that he would have to call him back to see if he chose to have the vehicle towed to Midas.     The next morning Mr. [redacted] called the shop deciding that he would like to have his vehicle towed back to Midas.  Originally, the cost of the repairs came out to $1100, however, the manager was able to work with the estimate to try to help Mr. [redacted] out, and was able to lower it to $850.  [redacted] also explained some of our financing options, which Mr. [redacted] was satisfied with and approved of the additional work to be done.    By the end of this all,  Mr. [redacted] was satisfied with the overall outcome of the situation.  In addition, [redacted], stated that this complaint had be filed prior to attempting to settle anything with Mr. [redacted] directly.  Please inform me of anything else you may need from our end that may help settle this dispute.  Thank you for the opportunity to be heard.

In Regards To Complaint ID [redacted]On 10/30/2014 customer brought her vehicle in for routine oil change. At that time two tires were recommended to her due to low tread. Customer told me she was planning on buying tires at a different location. I quoted her a price for two tires and a wheel...

alignment. The price quoted was lower than the other location so customer set appointment for following week to have tires installed and wheel alignment done.On 11/6/2014 customer returned to store to have tires installed and wheel alignment done. Upon start of service I was informed by my technician that the tires we ordered were the incorrect size for her vehicle. I immediately informed customer of the mistake and apologized for the inconvenience. I told customer I would personally drive to pick up the tires and had my assistant order the correct size as I was in route. Upon my return with tires I was informed by my assistant manager that one of vehicles TPMS (tire pressure monitoring system) sensors were damaged. We replaced the sensor at no cost to customer as a courtesy. The two new tires were installed and mounted on customer vehicle. At this time customer declined to have the wheel alignment done because of the time taken to get correct tire for vehicle. I apologized once again for the mistake and told customer to bring vehicle back at her convenience and I would do a wheel alignment on her vehicle for no charge due to the inconvenience to her that day. Upon billing customer for tires she presented me with a charge card that was not accepted at my location, it was a charge card for competitors chain of businesses. I informed customer of this and she became very irritated and hostile when I asked for a different form of payment Customer said she had no other way of paying for services rendered. I told customer I could set up an in-house payment plan for her and she could make installment payments until balance was paid off. Customer agreed to the in-house payment plan. I told customer the paperwork would take about fifteen minutes to complete and again she became irritated. At this point I told customer to come back on her next day off from work (two days) to fill out paperwork so she would not be delayed any further from returning to work. I had customer sign the invoice for two tires and released her vehicle to her.11/8/2014 customer did not come to sign paperwork as promised. I called customer to get an estimated time of arrival to fill out paper work for payment plan and received no return phone call.I repeatedly tried to contact customer to have her come in to store to fill out proper paperwork. On 11/15/2014 customer came to store, filled out payment plan paperwork, and put $40.00 down on account.Customer called me approximately three days later and informed me of the incorrect tire size on her vehicle. I informed customer that we would gladly correct the situation as soon as she would get the vehicle to me. I heard nothing from customer for approximately one week, Customer came into store and said her TPMS light was on, at this time I reset her light for her. Customer said she did not have time to wait to change the tires so it would have to be another day. Customer called me approximately two days after and said her TPMS light was on again. Customer told me at this time she was going to keep the tires on her vehicle and did not want to worry about changing them. Customer also told me she was going to take her vehicle to the dealer to get her TPMS light taken care of at which time I told her if any cost was incurred at the dealership to bring me a receipt of services and she would be reimbursed for any charges. Customer did not contact me any further regarding the issues with her vehicle.On 11/29/2014 a payment of $40.00 was processed and applied to customer account,On 12/13/2014 a payment was declined during processing and contact with customer was attempted several times and messages regarding account were left with customer. Customer failed to reply. Customer account was delinquent for sixty days. Customer was contacted at this time and notified of vehicle repossession due to breech of contract, if account was not brought current. Customer returned phone call and was very upset and demanded to speak with the business owner. The business owner attempted to contact customer and left voice messages stating his position and intent of repossession if [redacted]er was not resolved. Customer did not return owners phone calls. Customer called store and spoke with me approximately two days after owner attempted to contact her. Customer swore repeatedly, became belligerent and mocking in her matmer and stated "good luck finding my car". After hearing nothing from customer for one week and numerous failed attempts to contact her we issued a repossession order for customer vehicle. Customers vehicle was repossessed on 2/24/2015 at customer address. San Antonio police officer, badge # [redacted], was notified of repossession at time of pick-up. Customer called store at 7:36 am and was very belligerent and was swearing at me and levied several threats at that time. Customer was charged a repossession fee and remaining balance on account was to be paid in full before vehicle would be released to her, Customer paid the charge and account payoff in full on 2/27/2015 at which time vehicle was released to be picked up by customer from the impound lot.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Pat [redacted]

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: [redacted] General Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@telusplanet.net
We will do the alignment for $130.00 at our shop at XXXXX [redacted] in Edmonton. It is an extra-long truck and will...

not fit on most hoists for alignment purposes.
We never at any time quoted $800.00 for anything. It was the customer that came in and told us that it was his wheel bearing, and he gave us the number of $800.00. We inspected the customer's vehicle to verify the problem and found it was not a bearing as he had diagnosed.
The words "work truck" was put on the invoice for priority purposes, not for any other reason.
The customer was told in the beginning that if he required the truck by Sat afternoon, that he needed to give us approval for the repair before 2:30 pm on Friday, so we could get parts and arrange for [redacted], our mechanic to be there on Saturday, his normal day off.
We did not get approval until 4:15 pm Friday. His mother called to tell us to go ahead. She was paying the bill. The customer wanted us to take his moms credit card over the phone, which we won't do (Credit Card Policy). She was making arrangements to have a money order sent to him.
We did the repair on our truck bay and when the vehicle was moved to our alignment bay we found that the vehicle was too long for the alignment rack. It was now too late on Saturday. We could have taken the vehicle elsewhere, for the alignment, and then delivered the vehicle at 3:00 pm or shortly thereafter on Saturday if we would have received the go-ahead earlier on Friday.
The customer was told that if he returned the vehicle Monday morning we would take it to our Stony Plain Road shop to do the alignment and get the truck back ASAP. The customer said he would drive it over himself. When told that it would cost $130.00 for the alignment the customer declined and said he would get it done elsewhere.
The customer approved the quote including the alignment originally. We removed it from the total when the customer paid. We are asking no more than what was originally approved.

To whom it may concern,These repairs are not related.  [redacted] has someone else put the bolt in - Please have him call us - We have already shown him what happened - Remind him it was the day he had a wrench in his hand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rebuttal to Midas letter dated 9/29/15;  The tow driver made no mention (refer to bill I received from [redacted].) of anti-freeze leaking from my vehicle, nor that the low coolant light was on when he picked up my vehicle.  There were in fact 3 lights that were on when my vehicle staled out on my backing into the rest stop parking lot.  When I looked at my [redacted] Owner’s Manual to see what the lights meant, the one I was most concerned with was the one that said Emissions/Engine – if engine, further use of vehicle could cause more damage.  When the vehicle started to give me trouble on the road, it was on cruise control at the time and when it started acting funny, it kicked out of cruise control, but at no time did it ever start to smell, it never started to smoke and the temperature gage stayed right in the middle like it always did.  The vehicle was idling ruff and acted like it wasn’t getting enough fuel and was going to cut out on me and did so when I was backing into the parking space at the rest stop.  I didn’t want to drive it before it was checked out by a garage, because I was fearful of causing more damage to it. I was never informed by Midas that they were busy that day and would try to squeeze me in to help out.  What I was told was that it was lunch time and one of the mechanics was at lunch and one was working on a vehicle already, but if I wanted to go over to Sheetz to wait until after lunch, they would take a look at it as soon as they could and call me when they knew something.  I was stranded and at least 4 hours from where I lived in Maryland and 4 hours from where my family lived, I had no choice but to believe what Midas told me was wrong with my vehicle.  When I informed my Dad, boyfriend and brother what Midas said was wrong with my vehicle and how much it would cost to fix it, they immediately thought something wasn’t right, but it was after everything was already said and done.  Not only did my Dad, boyfriend and brother find it hard to believe that a rock flying up and putting a hole in my radiator was my vehicles problem, but they also felt that to replace a radiator should have only been $500 with parts and labor, not $700.  I took a picture of the radiator for two reasons; one – because no one could believe a rock put a hole in my radiator and two – because if it was road damage maybe it would be covered under my comprehensive insurance.  The hole in my radiator from a rock flying up and causing it just wasn’t sitting well with anyone, including myself and that is why I asked if someone could of put the hole in it? Midas states they removed my vehicles hood latch system to be able to install the radiator and then in returning it to its original state it was damaged so much so, that not only couldn’t they open it because of the damage, but I then had to spend 3 hours at a [redacted] dealer for them to even get the hood open to see what parts were damaged. The parts could not be found by any of the nearby [redacted] dealers and therefore had to be ordered and would not be in until the following day.  This not only meant that I had to leave with my vehicle with [redacted], because the hood could not be closed until fixed, but that in having to wait for the repair to be completed, I had to rent a vehicle, wish was another cost I incurred due to the damage Midas caused to my hood, but I was also going to miss 12 hours in pay, because I missed work because I was stuck in Ohio waiting for my vehicle to be repaired, roughly $300, that I was also not reimbursed for.  If you will also note on the [redacted] bill, they replaced a fuel injector indicator, which explains why it was acting like it wasn’t getting enough fuel and feeling like it was going to stall out. Midas had told me it would be 3 hours for the repair.  After 3 hours and 45 minutes I walked over to see what was taking so long, which is when I learned they had been trying to get the hood open for the last 45 minutes with no luck of course.  I also asked them if they were sure that it was the radiator that was the issue and not something to do with the engine, as the light had indicated.   I then inquired as to whether the engine light was still on and they informed me it was still on.  Then I asked why it was on if they fixed the problem?  The mechanic said he could just hook up the sensor and clear it, which he then did so.  I paid for the repair, but not before I repeatedly asked if I would be ok on the road, since I had about 5 hours to go before I got to my destination.  I guess there were red flags going off in my head and I was worried the problem hadn’t been fixed and I would be stranded again.  Sure enough, as soon as I got back onto the turnpike, the check engine light went on and stayed on and each time I stopped at a rest stop on my journey, it acted like it was going to stall out on me and I’d have to give it some gas to keep it from doing so, it was also still idling ruff, all of which my vehicle was doing when it had to be towed to Midas.  Replacing the radiator did nothing to fix the problems my vehicle was having.  In fact, having my vehicle towed to Midas for repair, not only cost me a whole lot of wasted time, but money as well.  Midas never even drove my vehicle to see what was wrong with it, they also never even saw coolant leaking from my vehicle.  I don’t know the first thing about cars or repairing them, but that is what a good garage is supposed to do.  [redacted]10/19/15

Initial Business Response /* (1000, 5, 2015/08/17) */
This customer's vehicle needed Suspension repairs and he didn't want to perform any repairs on his vehicle. His Struts were leaking and required replacing to pass any Safety Inspection as well as passing [redacted] guidelines.

We are willing...

to refund this customer the $2.00 charged inadvertently for shop supplys but no more. The fee is what [redacted] has set and we have agreed to for a rate. We did nothing wrong and will not offer any more. [redacted] sets the guidelines for what passes and what doesn't. This didn't.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] I would like my full money refunded. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ID # [redacted]
11-5-15
 
In response, to the letter Midas submitted and dated
10/23/2015;
 
There is no proof that the tow truck driver said that my
vehicle was leaking coolant, it wasn’t even stated on the invoice for the
tow.  A good mechanic/garage would have
taken the vehicle for a drive to see what could be the problem, yet it was
never stated at any time this was done, nor did I see this happen.  There was never an issue with my vehicle at
anytime in which it was over heating, I pulled over because my vehicle kicked
out of cruise control while I was driving on the turn pike and started running
a little strange, I pulled over because I didn’t know what the lights meant on
my dashboard and when I found out that one of them was the engine light and
that the driver’s manual said not to drive because it could cause further harm,
I knew I needed it towed to a garage to be checked out.  I told both the man that towed my vehicle and
Midas that my vehicle stalled out when I was backing into the parking spot at
the rest area I pulled off into.  At no
time was the vehicle overheating, only running kind of rough, like it was going
to stall out, I don’t know anything about vehicles, but this sure doesn’t sound
like a radiator issue to me.  In fact,
when I brought the vehicle into [redacted] and told them that Midas replaced my
radiator, because they said a rock flew up while I was driving and put a hole
in it, the guy at [redacted] said to me that he found that hard to believe, because
there are a lot of things in front of the radiator, which would make it very
hard for a rock to damage it while driving. 
I also never heard or felt anything fly up and hit my vehicle while I
was driving it, I even remember thinking to myself, is that even possible?  Which brings me to the fact that my vehicle
was still having the very same issue after leaving Midas, that it was having
before it was towed to Midas, which is why I took it into [redacted] to look at and
when I did this it took them 3 hours to get the hood open due to the damage
Midas caused to it while they had it in their shop.  I can’t even believe they have the nerve to
say they didn’t cause this damage, as they were able to open the hood without any
issues to replace the radiator, but when I went to find out what was taking
them so long on the repair, they told me they had been trying to get the hood
open for the last 45 minutes and couldn’t!? 
[redacted] even told me that they have never had a vehicle in their shop for
this issue and that is why the parts had to be ordered, they even called other
local [redacted] shops to see if they had parts and heard the same thing, that they
had never had a vehicle in the shop for this issue.  Also, I never said they were responsible for
the rest of the repair done at the [redacted] shop, other than the damage to the
hood, but because of their neglect and carelessness, I was stuck in town for a
day when I was to be back to work, so not only did I lose 12 hours of pay, but
I also had to rent a vehicle to get around while they had my vehicle in the
shop.  I am saying they owe me for my
lost day in pay and the rental; this was all due to the hood damage in which
Midas caused.
 
The vehicle come in to Midas with the check engine light on
and I specifically asked the mechanic if the light was still on after the
repair was complete and he replied, yes, but that he could hook it up to the
scanner to get rid of it, I then asked him two things; 1 – If the check engine
light is still on, then does that mean the problem the vehicle was having was
actually fixed? And 2 – How can you hook up the scanner if the hood won’t open,
for which he responded to me that he didn’t need the hood open, the scanner
went inside the vehicle under the steering wheel.  There is no way I would have ever known this,
if I hadn’t asked the mechanic this question. 
To top it all off, the check engine light came on immediately after I
had gotten back on the turnpike, their shop is only about a minute from the
turnpike, but Midas had assured me that my vehicle would make it the rest of
the way to Ohio, I was very worried about this and I asked them repeatedly if
it would be ok.  My vehicle was idling
rough when I was pulling away from Midas, but at this point, I had already come
to the conclusion that they didn’t know what they were doing and I needed to
get somewhere that did.
 
Bottom line, Midas unnecessarily replaced the radiator
without even inspecting my vehicle to deduce what the problem truly was, rather
relying on something Midas says the tow truck driver said, but was not stated
anywhere on the invoice from the tow, hence the issues the vehicle was having
when it was brought into Midas were not resolved.  Furthermore, while my vehicle was with Midas,
damage was caused to parts that allowed my hood to open and close which again
cost me both time and money unnecessarily. 
 
Though Midas was nice, and at the time I thought they were
being helpful, this incident leads me to believe they do not have qualified
mechanics.  I also don’t feel that the
aftermath was taken care of correctly by Midas. 
Any customer would have been upset having brought a vehicle into their
garage with a perfectly working hood and leaving without any ability to get it
open and their only solution for this being told that maybe if it was taken to
[redacted], they would have a tool to get it open? 
Then, spending 3 hours waiting for [redacted] to get the hood open, only to
have them tell you they had to order the parts and that the parts would not be
in until the next day, which meant having to leave the vehicle with [redacted], rent
a vehicle and miss a day’s pay all due to this reason and this reason
alone.  Not even mentioning, that the
radiator was replaced when that wasn’t even the issue.  I honestly hope no one else has to go through
this kind of ordeal with Midas, because it has been such a huge headache and a
major inconvenience, not to mention the expense! 
Regards,
[redacted]

Tracy and Rachel [redacted] have an outstanding balance at our center in the amount of $1370.00It is our policy that we do not provide end of year statements to our families unless they are paid up to date.  It is in our policy book that they signed. We have also not had contact with these...

individuals since they left our facility.  I am not sure how they are contacting us for claims on 2/6/17 and 2/27/17 but this is untrue.  They are blocked on our email due to multiple harassing emails accusing us of false actions.

Dear Revdex.com,Thank you for sending this customer feed back to us.I will try to respond to all the items in the customer's complaint. We did recommend more work than what the [redacted] authorized but did not do it and it is shown on the invoice under "recommended".The calipers that we replaced were...

always part of the authorized work.  They were required to complete the brake line work the [redacted] wanted.The work we did is clearly itemized on the invoice.  If there is a problem with the itemization, we would be happy to look at the car and check our work.The work was electronically authorized by the [redacted] by phone and is documented on the invoice.We have their signature/authorization of the work order, the invoice and the credit card slip on file.The amount authorized was actually more than the final bill came out to.The car was not running when we received the car from the tow truck.  It was missing parts and wouldn't start.  We pushed the car into the shop to work on the brakes.  The customer brought us the missing parts later and we put them on without extra charge.  We then started the car and found that it was leaking transmission fluid.  We checked where the leak was coming from and it was not from where we worked.  The customer did not want us to work on the leak.  We gave him transmission fluid without charge.The final amount of the bill ($700) is the same amount the [redacted] claim to have authorized in their complaint.Midas Corp. has reviewed the complaint and closed it.The Midas field office has reviewed the complaint and closed it.We feel that the customer was treated fairly, priced correctly, proper authorizations were obtained and that [redacted] received more value than what we charged them for.The work that the [redacted] received is warranted for 12 months, 12000 mile at the Midas shop in [redacted].  If there are any problems, please ask them to call our customer service number for scheduling.  ###-###-####

After reviewing the complaint, we are refunding the full amount of money which the customer has requested.  We have made arrangements to clean his driveway.  The check for the refund has been placed in the mail.

4/27/2016Re: [redacted] 2015 [redacted].Mr. [redacted] dropped off his 2015 [redacted] on Saturday 4/2/16 to have a exhaust system, he provided, installed on his [redacted]. It was 3 pieces, 2 tail pipe assemblies, that were used, and a new intermediate x-pipe. The tech t the vehicle in...

and installed, the 2 tail pipe sections first, which already had hangers welded on that, attached, to the oem holes on, the frame of the [redacted]. When he went to install, the X-pipe, it was about a inch tog long. We determined that we would cut a inch or so off the 2 tail pipes and weld them to the x-pipe and the exhaust would still be, tuck tight up under the vehicle. These minor modifications are rather normal in exhaust installations. After completing the the job, we noticed the exhaust had a loud tone. Mr. [redacted] picked up his car, and a short time, later, called, back, stating that one of the tips was not even with the other side. I advised him that the tail pipes bolted into factory holes on the car, and there was very little room for adjustment. It was getting close to closing, so we both agreed he would bring the car back Monday to fix the tips , even if we had to cut it and weld it on straight. Monday afternoon, Mr. [redacted] showed up with his pickup truck to pickup the old exhaust we took off on Saturday and advised us he had another exhaust system installed on Sunday. Other than the tip,the system was straight and tight up under the car. We did the requested service, installed his exhaust system, with minor . adjustments. We would have called the customer if there would have been a major issue getting the system tight up under the car, but that was not the case. Mr. [redacted] never gave us a chance to make the minor adjustment, and request a refund after installing a new system the day after we installed a system he provided us. The loud tone was from the design of the exhaust Mr. [redacted] provided, not from the installation.Mark B[redacted] Midas [redacted] Drive Waldorf, MD 20601 ###-###-#### ###-###-#### ..faxPage 1