Midas Auto Service Experts

*** *** and her boyfriend brought her *** *** *** *** into the shop late in the day on 2/4/and asked for a state
inspection and emission test
""> She stated
at that time that the vehicle had set for a long period of time and it was time
to get it back on the road. She stated
that she knew that the lights all had to work before it would pass inspection
and she authorized me to fix all of the lights.
She also stated that there was an exhaust hanger that needed to be fixed
and that she talked to somebody at the shop who offered to weld a new hanger up
for $30. Mike the owner had offered her
that deal and I explained that our minimum welding charge was $so she was
getting a really great deal. Her
boyfriend said that they really didn’t have a lot of money and that they had
already replaced brakes and a lot of other parts and asked if it would
pass. I told them I was not a certified
inspector. I told them that we were here
to create customer for life and that I would do my best to keep the costs down
so that they would keep coming back for service. The vehicle had miles on the odometer
I asked her for her registration and insurance for
verification and all she had was a temporary registration and no proof of
insurance I offered to call her
insurance company but she was unsure who it was with or what her account number
was. As it was late in the day she said
she would get it to me the next day. I
offered my card and asked her to email me the proof of insurance. At the close of business that day we went to
start the vehicle to bring it into the shop over night and the battery was dead
and would not start with our jump pack.
I called her to notify her that the battery had been frozen and had a
dead cell and therefore would not be serviceable. She approved my price and the installation of
a Megatron Interstate battery. I also
explained that because the battery was dead that the computer monitors would
not be set for the ** State Emissions test.
I explained that she would have to drive the vehicle anywhere between
to miles to set the monitors. That I
would install the battery, fix the battery hold down and repair all the marker
lights and bulbs that were not functional so she could drive the vehicle and
set the monitors. I also explained that
I would do a free brake and suspension evaluation for safety reasons to make
sure it was safe to drive while she set the monitors
The next day, 2/5/2015, I sourced used marker lights We also noticed that she had a nail in one tire
after finding the tire nearly flat that morning. During our suspension evaluation we found the
right front ball joint had excessive play and was really unfit for the road. I left a message to call me to approve the
work on the RO. She called back late in
the day to approve to ROI told her
that we would start back to work on her project the next day.
On 2/6/we commenced work on the three marker lights,
one brake light bulb, the battery hold down, ball joint and the tire
repair. All of this work was required
for the vehicle to pass *** State Safety Inspection, the total for
this invoice was $which also includes the price of the inspection and
battery. This work was completed and the
vehicle was test driven to verify the vehicle is safe
They came in to pick up the vehicle on 2/7/and paid for
RO *** in full which included the emission and safety sticker. They expressed again thanks to me for
trying to get the price as cheap as possible.
I explained how to drive the vehicle to facilitate setting the monitors
for the emissions testing. They took the
vehicle to set the monitors.
On 2/9/late in the day they brought the car back to me
after having driven it to a mileage of 159718.
We began the inspection process the morning of 2/10/2015. The vehicle passed emissions at 12:and
they were issued sticker #***.
Due to our thorough free brake and suspension evaluation their vehicle
passed the safety inspection and they were issued sticker #***. I called and informed them that the vehicle
was passed inspection and that as they had paid in full they could pick up the
vehicle at their convenience. They
picked it up later that afternoon
On Monday 2/23/the owner and I arrived to work nearly
simultaneously at 7am and noticed Jessica Lori’s vehicle in our lot missing the
right front wheel. We did a quick
inspection despite the cold and noticed that all five front wheel studs had snapped. We retrieved the wheel from the trunk and
found all five lug nuts within the hub cover with broken studs still in the lug
nut threads. The vehicle had a mileage
of 160537. Our inspection revealed that
two of the studs were newer and three appeared to be factory originals. Our determination was that stud yield caused
all the studs to snap after what we can only assume they hit a major pot hole
or curb. Stud yield is a situation where
wheel studs have been tightened to the point of “yield” or stretched to their
mechanical limitsStud yield is rare but not unheard ofIt is nearly
impossible to determine if wheel studs have been “yielded” in the fieldThere
is no recognized field test for yielded studs and typically studs would have to
be removed from the vehicle and closely compared to a new stud in an attempt to
determine if a stud should be replacedThis is not a recognized service in the
automotive service industry as once a stud is removed from a wheel flange it
must be replaced, yielded or not
We believe we are as
much a victim of circumstance in this situation as are the ownersWithout
knowing who, how many times and the exact method used each time the wheels have
been removed in the past, it is impossible for us to further speculate exactly
when, where and by who torque yield was reachedAs this was the first time we have
ever serviced this particular car, we are confident we did not cause the stud
yieldWe only use torque
limiting devices (torque wrench) to tighten lug nuts to the vehicle and they
are checked by a second technician before the vehicle leaves the shop. The customer stated that the lugs were loose
when it left but that is highly unlikely due to our policy of using hand torque
wrenches and torqueing the wheels to 100ft/lbsof torque. Our belief that stud yield is the cause of
this failure is further evidenced by the fact that there was no damage to the
wheel such as wobbled out holes or thread indentations on the inner bore of the
wheel where the studs would have caused serious damage had the nuts been loose
after driving the vehicle 800+ miles.
We developed an estimate and called and left a message with
***. She called back and I asked her if
she had encountered a pot hole or other jarring action at the moment the wheel
came off She indicated the wheel just
flew offI explained to her our wheel
installation policy of hand starting lug nuts and using a torque wrench to hand
tighten her studs to the factory spec of foot pounds and my determination
that due to the mileage they drove the vehicle, had we not tightened the lug
nuts the amount of damage that would have caused the wheel and that it would
have fallen off way before miles.
She expressed that they didn’t have the money to pay for the repair and
hinted that we were at fault. I
explained to her again the facts and she told me she would call me back in our
hour.
Two hours later her and her boyfriend showed up. She stayed in the car as I met him in the
parking lot. He explained that “all of
the studs” and CV shaft had all been replaced previous to them bringing the
vehicle to us. I explained our findings
to him. He said that they would have to
get a lawyer to settle the matter. I
explained that he would be wasting our time and his because of the facts I
presented him. I asked him to consider
what I said and he said that they didn’t have the money to fix the vehicle and
they were going to get a lawyer. As one
would anticipate, he was somewhat agitated and said they were going to consult
with a lawyer. I asked him again to
reconsider and he again threatened a lawyer to pursue the matter. I told him he had to do what he had to do and
that I would discuss the matter with the owner.
I told him to have a nice day and bid him good bye
I went into the office and explained the details of my discussion
with the boyfriend to the owner. The
owner determined it would have cost more to call his attorney then to fix the
vehicle and approved the fixes to get the vehicle back on the road. As we are a victim of circumstance it’s the
cost of doing business. We proceeded to
replace all studs, lugs, rotor, and ball joint on the passenger side
front. Once completed with that work, we
then used a hand torque wrench to torque all wheels again and during this
process another stud snapped on the driver’s side of the vehicle which further
substantiates our determination of stud yield causing all studs to snap on
the passenger side. We then replaced the
stud of the driver’s side. All of these
repairs were done at NO cost to the customer.
When the customer came to pick the vehicle up, we informed them of our
findings of stud yield and highly recommended they replace the rest of the
studs on the vehicle but they declined the services. We also recommended they replace the
passenger side front wheel bearing as we don’t know what damage the wheel
coming off might have caused to the bearing.
They also declined that service.
I also had another customer in the lobby during the final discussion
with *** and her boyfriend and she is willing to attest to my
professionalism and explanation of the issue with their car.
At this time, I am not sure what else the customer is
looking for as all the needed repairs to pass state inspection were performed
and are functioning as intended. We also
fixed the studs, brake rotor, and ball joint due to the studs snapping at no
cost to the customer.
The only thing we are able to offer this
customer in addition to what we have already done, is our cost for a replacement
wheel bearing (part only) and that cost is my cost of $52.89. I will also pay for a rental car for the time
period of 2/21/thru 2/23/with proof of paid receiptI believe we
have been very generous considering the facts of this eventRegards,
Pete L***
Manager

There was one spot of 4xdrive to the leak which was taken care of by my mechanic the next dayHer whole driveway was a mess with old oil leakage of vehicles.She wants us to pay foor cleaning of themI don't know who charges to clean her garage drivewaySo I refused and told my
headquarters.

I have left a message for *** on Sept8, We just need to able to talk first. *** the store Mgr is no longer with out company, he was responsible to talk to all the customers about their complaintsI am not sure what transpired thereif Ms. *** can just call my personal cell
phone on (812) *** *** or send me an email on ***@yahoo.com we can resolve this issue

Took my vehicle for a 60,mile service, asked *** the "new" manager to follow the warranty service as I have warranty forever and it must be followed accordinglyMy vehicle requires 0-20w synthetic oil and they marked my window the check sheet 5-30wsyn and when asked "***" he said that's automatically how the computer enters it, that was my first concern, then I looked at all the green boxes that were checked, ALL of them said they were goodAs I left the shop my car was making a terrible humming noise and already late for work, I called and let them know that it was doing that and before I took it in my car ran silent"***" said, all we did was an oil change and change the air filterI tried to explain to him that my car was running before and he said just bring it in, I said I work out of town and was already running late and tried to schedule something with him, he didn't really try and work with me other than just come back now when I was already running behindI then called later and talked to *** who is supposedly upper management and he said to bring it in the morningI brought it in the morning and was trying to explain to "***" even though I specifically asked for *** because "***" and myself did not seem to see eye to eye"***" did not get *** he continued to argue with me and then flat out accused me of participating with the last manger that was stealing from the companyBecause *** price matched my synthetic oil changes with SearsI was completely dumbfounded by the way I was treatedI have been with this particular Midas with of my vehicles for many years and have never felt so disrespected in my life, not only by "***" but by the mechanic as wellTo be called a thief was it for meAlso, nothing was corrected as far as my fluids and the fact that they did not connect my air filter correctly and it was sucking air which was causing the loud humming and high revving

CUSTOMER CAME IN FOR BRAKES MAKING ALOT OF NOISE WHEN STEPPING ON BRAKES ON JANUARY ,AFTER CHECKING THE BRAKES FOUND FRONT BRAKES NEEDED REPLACEMNT REAR BRAKES WERE OKAY,CUSTOMER GIVEN AN ESTIMATE TO WHICH HE GAVE US AN APPROVAL.DID SERVICE THE BRAKES,NEXT DAY ACCORDING TO CUSTOMER HE WAS
HEARING SOME NOISE TLD CUSTOMER TO DRIVE SOME MILES AND IF HEARS STILL SOME NOISE TO BRING IT BACK.NEXT DAY CUSTOMER TOOK THE CAR TO DEALER ,DEALER RECOMMENDED FRONT AND REAR BRAKES,CUSTOMER DID REPLACE HIS BRAKES AT DEALER WITHOUT INFORMING US.WE COULD HAVE DOUBLE CHECKED THE BRAKES AND FIXED IT,CUSTOMER FAILED TO CONTACT US WHILE GETTING HIS BRAKES FIXED AT DEALERSHIP.BUT STOPPED BACK FEW DAYS LATER CLAIMING HE GOT WORK DONE AT DEALER WITHOUT EVEN CALLING US.CUSTOMER WAS EXPLAINED HE SHOULD HAVE BROUGHT THE CAR TO US TO DOUBLE CHECK ITSORRY NOT MUCH WE CAN DO AT THIS POINT MATTER IS CONSIDERED CLOSED

I have used this Midas location for years for my basic car care, oil changes and suchI now drive from East Tucson to this location for my scheduled oil changes because I trust them with my vehicleThey have never tried to sale a product that was unnecessary, they let me know when it looks like I may be heading into a problem (newly leaking struts) and what it will cost so I will be prepared when it comes timeThere are no high pressure sales, I am not a mechanically inclined person and have access to a mechanic at work who can verify the validity of any issues that have been brought to my attentionThey have not steered me wrong

Initial Business Response /* (1000, 5, 2016/05/18) */
*** from Midas will be happy to re-inspect the vehicle for low performance in heating systemAs our previous visit from second tare-down and inspection we will be happy to forward any information from inspection towards repair
recommendationsIf during inspection any problem with heater core or previous installation is found Midas will take care of itAny additional parts required to resolve condition will be customer's option to authorizeCall to set date for re-inspectionOwner *** *** will keep you informed and encourages you to be involved during the processThe customer can call me at *** if he has any questions

I took my vehicle to Midas October 3rd, for an oil change and tire rotationThey found that a boot was leaking grease on the right front wheelI told them to go ahead and fix itWhen my car was returned to me the steering wheel and the wheels were vibrating and the car was riding roughI took the car back to Midas because it was not doing this when I brought it inI was told it needed a new baringI advised I was not interested in them doing any additional work on my car but only to fix the issue they had causedI ended up taking my car to another mechanic to evaluate the issue and it turned out that Midas never even tightened the lug nuts on the right front tireI called Midas regarding the findingsI advised I wanted a refund of the labor and they refused but I was told that they will fix the baring at no costI advised I was no longer interested in any additional work being done to my vehicle by Midas

Aramark Uniform Services received this complaint and, after being sent to the appropriate department on Monday, December 28th, an immediate call was made to the customer by a representative of Aramark’s Office of the PresidentThe customer was advised that the upper management team was notified of
the issue and would develop an action plan to address their concernsThe Service Management Team advised that they have been in contact with the customer to reach an amicable and mutually beneficial solution regarding cancelation and/or lowering pricesA meeting has been discussed with the customer and arranged for the beginning of January due to the holidays. Aramark will continue to follow up with the customer until a resolution has been confirmed

To whom it may concern, This customer came in for our FREE brake evaluation with NO cost obligation to the customer. I’ve attached the brake evaluation that the customer was given. The customer declined to go to the vehicle to review our findings so that she could physically see herself
the issues with her braking system. We stand behind our findings for our FREE brake evaluation and are very concerned that another shop would clearly overlook safety items that would fail for state safety inspection i.ebubble in brake hose and heat cracked pads. As you can see by the brake evaluation, the pads in the front are practically new based on thickness but that still doesn’t mean you overlook heat cracking of those pads. As we are a shop that has to stand behind our brake jobs we need to make sure when the vehicle leaves our shop that it’s brake system is working at 100% or it leaves us open to a customer return. Regards, Mike Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Every single sentence in Midas repair shop's response is fouls and untrueFirst of all transmission fluid leak spot is huge, 38" x 14" (not 8" x 8" as stated in Midas response)Secondly, Midas mechanic, who came to remove leak spot, failed to do that, it is still exactly the sameThat is why I took estimate from professional driveway cleaning company and took picture of leak spotI presented both (estimate and a picture) to Midas shop managementThey agreed that leak spot is still there, but refused to compensate me and said that they would send somebody again to clean leak spotNobody ever showed up.Conclusion:As stated above, Midas makes fouls statements and promises and just does not want to take responsibilities for their mistakes:Size of leak spot is wrong;Midas employee completely failed to remove leak spot and did not come again as promised;I never asked Midas to clean whole area of of my driveway, but only leak spot;Price $was written in in estimate from professional cleaning company and is not an amount, which I just wanted to receiveIf Midas management knows any other professional driveway companies, which charge less than $500.00, it can provide this information to me and I will contact that companyBut anyway, I want to get compensated for the amount, which I will have to pay to have leak spot removed from my driveway.I completely reject Midas response.
Regards,
*** ***

Dear Revdex.com,We are sorry that the *** are not satisfied with the way we conducted business on that day. We have reviewed our processes and found that we have recorded all necessary authorizations from the customer and followed all proper practices. This vehicle came with some unique challenges as not all the parts were there and it didn't run.The calipers in question were always part of the estimate that the *** authorized as they were necessary to complete the job as we were assigned to do. Restore the brake lines and hydraulic pressure in the brake system.As to the allegations that we are liars and that we have multiple court cases going on is completely false. We have no court cases. We are not liars or dishonest, actually the truth is, we are the opposite, transparent and truthful. Our customers expect that, without our word and name, we wouldn't be in business for as long as we have been.Again, the work that the *** received is warranted for months, miles at the Midas shop in ***If there are any problems, please ask them to call our customer service number for scheduling. ###-###-####

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/27) */
Regarding the repairs done at Midas of Visalia and the further repairs required on the left rear wheel as soon as it was brought to my attention that there was any kind of a problem regardless of confirmation cost and eventI quickly
communicated with Midas of Clovis, helped acquisition parts, and got the car back to the customer as quickly as possibleThe repairs were done that same day, actually half day at Midas of ClovisMidas of Visalia covered repair costs completed at Midas of Clovis and towing charges as a goodwill gesture rather than prolonging completion for evaluationAs goodwill Midas of Visalia would like to extend a $dollar credit that could be used at my location in Visalia in order to retain the customerDue to the fact that the customer's vehicle is in good running condition we do not believe that a refund should be grantedWe value our customers and would like for her to continue to work with usI look forward to helping her with her automotive needs and services in the futureShe can contact me directly at *** in order to redeem the credit offered
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Mr***, you can’t imagine my frustration. I can see that this effort to resolve this matter is not making any progress. As I stated in my earlier response, Midas’ response confirms my suspicion, the company lacks integrity. How dare such a huge business plainly state, they would place a part that does not meet even moderate standards in a customer’s vehicle. Midas, is again by their response stating that their company’s customary way of doing business is to get any part; not inspect that part or inform the customer of the condition of a part; not give the customer a choice in choosing if to rebuild, or use a part that does not meet even moderate standards and place in a customer’s vehicle; tabulate an itemized bill; present the bill to the customer for work that is incomplete and then leave the consequences of a non-effective part and repair job to the customerAgain, this simply confirms that the company lacks integrity. Please stop attempting to shift the focus as a cost issue to meThe issue is poor, deceitful customer service with misrepresentation by MidasIt’s a matter of principle to me. At this point, I will seek consultation on moving forward with my concerns, as this process is of no avail to me
Regards,
*** ***

Dear Revdex.com,We have been working with Pat before and after receiving the Revdex.com complaint to resolve her issues. It has been frustrating for Pat and for us. We have been unable to confirm her brake squeak. But we have replaced her brakes several times. She claims the problem still continues. There is not much more we can do. There is not a safety issue and there is not a wear or damage issue. So we have agreed to refund her for the brake pads and rotors that we put on. She must have the work done at another shop, return her parts to us, give us a copy of the new receipt from another shop, and relinquish her original receipt from us. This goes above and beyond the terms of her warranty which doesn't allow for a refund.Mike

Initial Business Response /* (1000, 8, 2015/12/29) */
*** I am sending you the letter I sent in you back in 2013, When Mr*** first filed his fraudulent complaint
"Dear *** ***
My name is Steve ***; I am the General Manager for our Erin IncMaplewood Midas locationI am
responding to case # ***
The manager kept me up to date with this customer situation from the start*** came into the shop on 6-29-around 1:*** didn't have an appointment and was advised by our service advisor (***) and our manager (Brian) that it was no problem getting the car in on that day, but it would be at least two hours before they could get the vehicle in, and do an inspection, before any work would be performed*** said he would leave the car and to call himIt was almost two hours later that we were able to get the car into the shopOur technician Chris found that both front wheel bearings had play in them and that the tires were wore down to 2/Chris called *** to inform him of the findings on his car*** had no concern about the findings and simply asked if the tires were installed and if the alignment was doneChris informed *** that before he spent money on an alignment he definitely needed to get the bearings replaced and should replace the tires*** got very upset over the phone and said do not do anything to the vehicle and he would be down to get itOur technician then went to back out the vehicleWhile backing the vehicle out Chris had to stop, because there was a piece of the plastic cover under the car broken and hanging downThe manager came over to help and to be able to get the vehicle off the hoistThe manager had to remove the broken piece, and this would also assure the customer not having future issuesDuring this time *** had arrived back to the shopAs the manager was heading up to the office, to talk to ***, *** immediately attacked him about the vehicle not being done in two hoursThe manager tried to explain and apologize to *** about the two hour wait*** was so hostile it was impossible to communicate with him*** continued madPacing back and forth in the waiting roomVery angry and mad and then walked out, before the manager had an opportunity to talk to ***, about anything with the vehicleThe manager never had the opportunity to explain the bearings, the tires or the cover
On July 1-mid afternoon *** called the shop to inform them about the coverThe manager explained that we had issues with the coverThe manager asked *** to bring the vehicle back down to the shopWe would show him what the issues with the cover and we advised him that we would try to reattach the cover for him, but just recommended removing itOn these vehicles the covers are almost always removed*** said he didn't want to bring the vehicle back to the shop and it would be faster for him to do it himselfThe manager told *** he would be more than happy to look at it and try to repair it for *** said no he was going to just do it himself* called back a few times scolding the manager and complaining about the exact same things and then finally agreed to bring it back
I believe *** brought the vehicle back on WednesdayThe manager brought *** out the shop and showed *** the situation*** agreed and knew the cover was already broken, and hanging downAt this point the manager offered to either to reinstall the cover for *** or if he wanted to supply us with the part we would install it at no charge, solely as a customer service*** told the manager he wanted us to buy him a new oneThe manager explained we were not buying a new one, especially after *** already said the part was previously brokenThe manager called all of the local recyclers to see if he could find him a used one, and the part is not available*** told the manager again to buy him a new one, and the manager informed *** that, that was not an option*** asked us to call a friend of his at Cross-town? We tried everyoneThe only place that had one, but wouldn't part with it, was Ace autoThey want to keep it for if someone who needed to buy an entire front clip
*** then proceeded to run out into the shop and *** ripped off a piece of the cover, that was in question for repairRan up to the manager and hit him in the face with the partThe manager was scared and caught off guardThe manager explained to *** he needed to calm down and we could work through thisHe said he wasn't going to calm down and to just give him his car so he could leave*** than asked for my phone number
I spoke with *** later that dayI explained to him first of all there was an issue with the cover that he even admittedly knew about, but we were trying to do the best we could for himI said second that I have spoke with the manager and he was still willing to help *** out even after ***'s attack*** even admitted to me over the phone, how he struck my managerDuring the conversation I could hardly speak to *** only seems to yell and swear, but eventually *** agreed to bring the vehicle back and let the shop try to repair his cover
The manager did the repairs himselfHe got two tubes of plastic weld, did two hours worth of prep workThe manager said the repair went well*** came back and the manager showed *** the work*** said the work was total (swear words and more swear words)Told the manager to put a new cover on, the manager explained we wouldn't*** refused to sign any of the paper work, after more yelling and swearing he did write something other than a signatureHe asked for my phone number againThe only purpose of the call was to yell and swear at me also
I have been working for this company for twenty nine years nowI have never encountered a situation like this beforeI have never had to subject any of my employees to this sort of out of control behaviorWe did the best with what we had to work with and we will not do anything more than what we have done
Thank you
Steve ***"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I willI will let social media and everyone I know the disrespect that I've gotten from Midas in Kenosha and take my business and my money elsewhere
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Rick ***

This is the 3rd in a series of complaints that Rick has made about his DUI interlock devise for his car.Midas IntInchas reviewed the complaint and has determined that the local Midas shop in Kenosha has done everything that should have in regards to the interlock devise.Midas IntInchas
closed the case.The local Midas shop followed the instructions from the interlock devise company and obtained a waiver of the fee for the customer. The customer has not followed up with the interlock company regarding the fee waiver.There were other service level issues regarding this customer's visit but those were all related to the DUI interlock devise not working properly, communication with the interlock device company and the customer not preparing for the Midas shop to have to interaction with the interlock device. These have since been resolved.I contacted Rick to discuss the complaint on 12/23/and he said that he has not contacted the person whom issued the waiver from the interlock company.Rick hung up the phone during the conversation while we were trying to sort this out.It is our position, and that of Midas IntInc., that although we did go above and beyond to work with this customer and his DUI interlock device, without any extra charge, that ultimately Rick is responsible for reasons that he has an interlock device and that he should handle any and all issues related to it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Every single sentence in Midas repair shop's response is fouls and untrueFirst of all transmission fluid leak spot is huge, 38" x 14" (not 8" x 8" as stated in Midas response)Secondly, Midas mechanic, who came to remove leak spot, failed to do that, it is still exactly the sameThat is why I took estimate from professional driveway cleaning company and took picture of leak spotI presented both (estimate and a picture) to Midas shop managementThey agreed that leak spot is still there, but refused to compensate me and said that they would send somebody again to clean leak spotNobody ever showed up.Conclusion:As stated above, Midas makes fouls statements and promises and just does not want to take responsibilities for their mistakes:Size of leak spot is wrong;Midas employee completely failed to remove leak spot and did not come again as promised;I never asked Midas to clean whole area of of my driveway, but only leak spot;Price $was written in in estimate from professional cleaning company and is not an amount, which I just wanted to receiveIf Midas management knows any other professional driveway companies, which charge less than $500.00, it can provide this information to me and I will contact that companyBut anyway, I want to get compensated for the amount, which I will have to pay to have leak spot removed from my driveway.I completely reject Midas response.
Regards,
*** ***