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Midas Auto Service Experts

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Midas Auto Service Experts Reviews (106)

that not what happened it was hour an hiour labor to tell custumer what was wrong car needs regulator we told her we what apply cost of diag towards repairs she dosen't want repair only to jerry rig it. the regular in brocken it must be replaced the was a diag fee only everything
else was done gratis

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThey have only tried to contact me from an out of town area code which we do not answer. We only answer local calls. We are also available in person from 8:a.mto p.mMonday through Friday. They have had managers across the street calling on another of their customers and were told by "Rob" and their customer that they needed to stop in to see us as well and they did not. I have only received one call from their Accounts Receivable department asking why I had not paid the bill and I explained it all to her. She recorded the conversationThey have not made any attempts to resolve the situation. Their only concern seems to be money they think I owe them. The initial problem still remains to be a problem
Regards,
*** ***

My name is *** *** General Manager for the St Louis areaAs Mr *** stated we did an oil change and a Right front axleWe estimated other services with are in the attachmentWe strive for excellence in Quality ControlIt appears as Mr *** stated that the right front wheel was causing
his issue after picking up his vehicleI believe he had another shop tighten the lug nuts and this corrected the issue. I am willing to Install the bearing at no cost parts and laborThere vehicle also needs front brakes that we can perform at a discounted rate for his inconvenience.Otherwise I will be able to meet Mr *** half way and pay half the Labor he has requested which would be $We sincerely appreciate Mr ***'s business. Sincerely, *** ***Midas GM***

IF THEY DO NOT REIMBURSE THE $IN LABOR WE REPORT THEM AS DIS-HONESTINSTALLING PARTS NOT REQUESTED IS NOT GOOD BUSINESS PRACTISE, THEY ARE CHEATS! RESPECTFULLY, DIANE & RALPH ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Aramark handled my dispute promptly and professionally
Regards,
*** ***

In regards to Mr. [redacted]'s complaints,On Feb. 24th 2016, this customer ordered 2- 6x8 white vinyl lattice top sections(pre packaged), 8 posts, 8 coachman caps, 1 flat cap, 8 posts on plates,16 donuts, and 3 bags brown slats.When purchasing this materials, it was explained that the posts on plates...

needed to be welded for his use and were not a returnable item, that the slats were a special order item that had to be ordered specifically for him and were also not returnable. Now the 6x8 vinyl sections were explained to him that if they were still in there packaging we could take them back. He brought this back in the bed of his pick up truck opened and spread all over the place. There are 19 pcs of vinyl in this package that were no longer of any use or deemed as an item we could list for resale due to the condition it was returned in.Also, regarding the 8 posts on plates that he "claims" he had to cut and tack weld due to how we made them, well if this were true, then why did he not bring them back before using 7 out of 8 of them?My thoughts are he ordered to many and was trying to return what he did not need. There was nothing wrong with these posts. There really couldn't be. They are always made exactly the same and are not an item that can really even be made wrong.(a flat plate welded to the bottom of a flat post which gets mounted to a concrete surface then donuts go on it, and a vinyl post gets sleeved over the entire thing. Now if the ground is not perfectly level(which it never is) Then yes, it is the only option to shim the posts which is covered by vinyl) It's just simply industry standard application.Never ever was anything said "rob peter to pay paul"? I'm not even sure in what context he is claiming this to be used? We did accept, and he did sign off on a return of the caps for $57 because a. these can be re used and resold, and b. They were undamaged.I am sorry that Mr. [redacted] feels we owe him something, but this is just simply untrue. We do alot of over the counter sales every year for 67 years and I do believe this may be one of the first Revdex.com complaints regarding this side of our business ever. Thank You,Chris A[redacted], Operations Manager

Our office has made many attempts to reach out and speak with this consumer in hopes of reaching an amicable solution but no calls have been returned. On our most recent visit to the customer's location, a representative from Aramark (Rob) spoke with the contact ([redacted]) who advised he is refusing to...

return our calls because he's "not paying". While we are making an effort to resolve concerns, communication is necessary to do so. At this time our local managers will continue to attempt contact in order to discuss next steps necessary to resolve their concerns.

People are still sending e-mails & 1 from Play station! the others from [redacted]! So please take care of this matter ok

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

There was one spot of 4x4 drive to the leak which was taken care of by my mechanic the next day. Her whole driveway was a mess with old oil leakage of vehicles.She wants us to pay foor cleaning of them. I don't know who charges 500 to clean her garage driveway. So I refused and told my...

headquarters.

Aramark Uniform Services received notice of this complaint on 12/13/16 and immediately notified the local management team. We understand that the customer feels that Aramark has breached the contract and owes a credit to the customer. Upon receipt of the complaint, the local management team was...

immediately informed and the General Manager spoke with the customer the same day. A meeting has since taken place between the customer and local management to propose a new contract. Another meeting took place yesterday and the results are still pending. Aramark appreciates the opportunity to address a customer concern and will work diligently with our customer to reach a mutually beneficial resolution.

From: [redacted]<[redacted].com>Date: Wed, Jan 4, 2017 at 2:30 PMSubject: RE: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Thank you [redacted], My rebuttal is as follows: [redacted]. met with the local business team and a member of upper management to discuss our complaint.  The first meeting was an expression of the complaint the second was a feeler by Aramark to settle the complaint. Aramark had no apology or explanation for the 25% average cost increase that has been applied to our contract every year.  This issue was effectively not discussed other than to hear our objection to it.  The increase was neither confirmed nor denied.  However some insight on the internet from claimed ex-employees of Aramark provides an opinion that it is easiest for Aramark to extract regular price increases from smaller, less educated and less sophisticated customers like [redacted] while larger accounts with more educated buyers can and will negotiate contacts with little or no price increase.  In short, we could be taken advantage of and we were.  No manager here has enjoyed an increase in 4 years so this particular issue is attention grabbing to say the least. Aramark’s explanation for the supply of 2 to 3 rolls of hand towels per month while billing for 48 hand towels per month, despite the switch of these towels from a reusable product that has to be laundered, to a disposable product with no costs or return path for washing, handling and re-use, is that the stocking of up to 12 towels per week, available for purchase, is a “service” where each towel available to purchase is billed at the full rate irregardless if the towel is purchased or not.  Therfore the same towel sitting on the same shelf in our shop would be billed repeatedly week after week even if the same exact towel was billed before.  We toured the [redacted] facility and were able to find where the Aramark route driver recently stocked (6) hand towels with a 7th unit found in the waste bin, and (12) units showing on the invoice.   When asked to explain the difference in billing approach for other consumables such as a case of hand soap, or hand sanitizer, to the hand towels, the reply remained that the provision of hand towels was a “service” despite the fact they were converted to a disposable unit some time ago.  [redacted] is of the opinion that if such a clear cut topic can be readily dismissed with arguments found at-hand that this belief probably goes all the way up the ladder at Aramark and is more indicative of a widespread cultural or corporate ethical problem than any matter of simple logic. To satisfy our complaints Aramark generously proposed a combination of cash credit to the existing account and several months of free service and hand towel lease to be included with a new services contract beyond February of 2017.   [redacted] reminded Aramark that any solution to this contract should stand separate. [redacted] put forth a proposal to only consider a new contract that documented Aramark’s offers tying the solution to these problems to the new contract. In summary, [redacted] proposes to resolve this complaint and forego in writing any further claim to issues for the Memphis account before the invoice of 1-4-2017 for a credit of $8,000 to the AR of the existing Memphis account.  The reason is, the subjects of this complaint, the 25% cost increases each year and the fraud involving the hand towels, were implemented unilaterally by Aramark within the Memphis contract without influence from outside this contract.  Therefore the solution should also be stand alone and wholly within the Memphis contract.

Revdex.com / Reply to complaint [redacted]First phone call from customer was the afternoon of November 23rd. Customer first spoke to technician and was demanding that we get her can in that day. There was no available time that day or week. We were booked up until Monday November 28th. She then wanted to...

speak to the manager so the tech transferred the phone to me. When I got on the phone with her I listened to the issue she was having and there could be multiple problems with the car. We did replace the radiator on August 13th' Witch at that time was leaking and causing the car to loose coolant and overheat. After replacing the radiator, everything checked out fine. The customer came back in for another overheating issue and at that time we found that the water pump was leaking. So on November 5th we replaced the water pump and did a state inspection. I have no records of a battery replacement. The customer was still demanding that we get her car in immediately but we were booked up at the time and couldn't get her car in then. I did see that we could get her car in Saturday November 26th.  She said don't you warranty your work? I told her we certainly do and if the issue had anything to do with what we did we would take care of it but couldn't get the car in any sooner than Saturday.  I told the customer that if she had to get the car in sooner than Saturday she could try to have another garage look at it for her. At that time she said to me "I would be hearing from her lawyer" and hung up the phone! The customer has been registering complaints with my Midas Corporate as well, witch I replied to the first complaint on November 23rd. I replied that day and she still wouldn't set an appointment for Saturday. I finally got ahold of the customer on Saturday the 26th and she did set an appointment for Tuesday the 29th. When the vehicle was brought into the shop on the 29th we checked everything over and this is what the tech found! When her vehicle was pulled into the shop we found that the radiator cap was not installed correctly causing the vehicle to overheat filling the reservoir with coolant. We evacuated air from the cooling system, and pressure tested the cooling system. The system held 20 psi for 15 minutes with no leaks detected. We then drove the vehicle for 45 minutes at operating temperature without losing coolant or overheating. After driving we let the vehicle sit idling inside the shop for 15 minutes at operating temperature without losing coolant or overheating. We advised the customer that the only other problems that could cause the vehicle to overheat would be the thermostat or the head gasket. The customer did tell me that she had to add coolant after we put the water pump on! So we weren't the last ones to install the radiator cap! We had this information on an invoice and we were going to have the customer sign a copy for us to have on file. However, when she picked the car up our counter man was busy with another customer and she just asked if the keys were in the car and just left without signing the invoice. I have since replied to multiple complaints through my company and have left voice mails with customer With no reply.Matthew D. M[redacted] V.P. MIDAS

From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Jun 21, 2017 at 12:24 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12181193.To: Vernette Butts <[email protected]>Sincerely,Revdex.com...

Customer Service Team---------- Forwarded message ----------From: EARL S WHEELER <[email protected]>Date: Wed, Jun 21, 2017 at 12:02 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12181193.To: Revdex.com <[email protected]>Thank you for getting back to me regarding my complaint #12181193. I clicked on the wrong answer as far as to "close it" or that "I have not heard from Aramark". I did hear from Paul Watkins on Friday June 16th. He said he was just calling to see how things were going. Obviously it was because we had contacted you all.  Once again it ended in a heated discussion. We now have a new complaint that I turned in a pair of pants for the button to be put back on the pants only to receive them back with the button in the pocket. We have also received a pair of pants for an employee that has not worked for me since November 2016. Paul stated that the pants were picked up from us which is not true. Why would I keep a pair of pants that I would have been charged for and not my size. I told Paul that we would be turning in our uniforms and the conversation ended there.  Best RegardsEarl S [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First, let me just start off with saying this. I specifically took my vehicle to Midas for the follow and only to 1. Fix my exhaust hanger that needed to be welded 2. my back little break lights. I needed these to pass inspection that I had previously had another garage inform me of what I needed for my vehicle to pass inspection. I failed the inspection at another garage and took the vehicle to fix these issues instead. I myself took the vehicle to Midas explaining to Pete what I needed. Before I took my vehicle to Midas I noticed there was an issues with my battery. The first thing I was told is that I needed an alternator. I was not told just by Pete but I was also told by another employee. I noticed myself I clearly needed a new battery because I had charged the battery before I took it to Midas. Pete ran a test on the battery and said it wasn't my alternator it was my battery. As I look over the paperwork I noticed that I was charged $103 for USED parts. Midas did work on the Right side of the vehicle. Pete told me to drive miles not 200 miles. You can clearly see his handwriting on the documentation. As for the strange noise I went into Midas and told Pete about this noise he told me it was my struts and was guaranteed it was good for at least a year. That was determined to be a lie. I was told it was ok to drive that way and it was safe then my wheel falls off a couple days later. I had never once discussed to Pete nor anyone in Midas say how much I was able to spend nor did my boyfriend.
I am being double victimized. My wheel should have never fell off my vehicle after being service just a few days after inspection. I am the customer who had trusted Midas and employees with my car and now I have more problems because Midas refuses to fix the damages that were done to my vehicle because of the wheel falling off. Midas neglected to fix my vehicle properly and passed my inspection. My tire flew 50ft from where I was and I could of seriously hurt someone else or of that matter myself due to the negligence of my vehicle not being fixed properly. ALL of my studs were different lengths. Yes, I still have them. When I had AAA tow my vehicle it was a Sunday and they were CLOSED. Monday morning I drove past Midas and took notice that they had already touched my vehicle before I even spoke to them or gave my permission. My vehicle was jacked up on the right side. Believe me I saw it. I gave Midas the opportunity to fix this issue. Midas told me they were not responsible and would not fix this issue no later than 45 mins Midas called and said they will fix it. I have the voice mail to prove that they offered to fix this without any issue. I thought Midas would correct the issue and once again failed to do so. I went back to Midas as the end of the day and they tried to charge me to fix what needed to be fixed and told me that they have the right to refuse service and to no longer bring the vehicle back. I tried to work it out and they failed to do so.
Midas accused me of first hitting a pot hole then proceeded to accuse me of loosening my lug nuts to my tire. Again, I am the customer, I am explaining to you what had happened and again your pointing the finger at me and saying it just happens. Wrong, this just doesn't happen a few days after a state inspection. I was never offered a rental car. Again, the accident happened on 2/22/15 and Midas was closed it was a Sunday. Both Pete and Mike claim they offered me a Rental on 2/22/15 but how was that possible when Midas was closed? Just shows that was another lie that was told by Midas.
To solve this situation I would greatly appreciate to be reimburse for the following, a total of $636.76 for my first bill. I had my car towed by [redacted] back to Midas, I cannot get money back for that because I am on a plan. Midas offered to fix the damages and here to find out to pick the vehicle back up Midas only chose to fix what they wanted and left me with another bill total of $240.00. I also informed Midas before I drove off of the lot the first time that I heard a strange rubbing noise Pete the manager had informed me that it was my struts and that I was guaranteed my strust were good for at least one year. When I went back the second time to Midas to pick up my vehicle from being fixed from the accident Pete highly recommended I get my strusts replaced, which is a total of $960.91. I did have a third party look over the vehicle which cost $50.88, because of my wheel falling off the vehicle it caused more damage and the total of the bill is $774.00. Total of my bill is $2,422.55. I am asking for a total of $3,000.00 to settle this because I have lost a lot of time and work due to this issue. I absolutely do not want Midas to touch my vehicle. I had given them a chance to make it right and Midas had failed to do so. Midas also claims I was offered a Rental and this was certainly not mention or offered to me at any time. I am not only the victim but Midas is double victimizing me stating that Midas themselves are the victim which is clearly not correct.
Regards,
[redacted]

Our local general manager is currently working with this customer. A price deviation has already been issued and further decreases are being discussed. Several options have been offered in hopes we can come to an amicable agreement. We will continue to follow up with the customer.

This Revdex.com incident was received by Aramark Uniform Service's Office of the President. The customer's concerns have been directed to the customer's local general manager. As of 3:40 PM PST 2/27/17, the AUS general manager made contact with the customer to discuss their concerns and...

requests. A compromise was reached in that AUS will close the account upon receiving payment for all past due invoices. The customer agreed and indicated that they would be removing the Revdex.com complaint.

Aramark Uniform Services Office of the President received notification of the complaint and alerted the General Manager, Jeff K[redacted], of the [redacted].   Jeff K[redacted] has been in contact with [redacted] regarding the situation and have come to a mutual resolution;...

[redacted] Co. will be released from their contract with no termination fees.  Full resolution and pick-up of AUS product should be complete on/around July 6, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, I have stated my response below: The response provided by Midas attests to the integrity
issues I am attempting to highlight about them. Midas, in my opinion and most
recent experience with them, lacks integrity. It is apparent that they are bold
enough to state that they offered me, the customer an opportunity to choose
whether I wanted to have my transmission rebuilt or take a chance with them
placing a used part (that they do not and chose not to stand by) into my
vehicle.  My vehicle of which I have been
the only owner and know its history. It does not make sense. I was not given
the choice. That particular Midas said they could do the job by replacing the
transmission (conversation with the Manager [redacted] at 1230 S Green Bay Rd,
Location).  So in response to [redacted]’s “We are ready and prepared to finish the customer's car at the
discounted rate.” So as Mr. [redacted] stated, the job Midas did was not
complete. It is clear to me that Midas charged me and placed a part in my
vehicle that they apparently knew was subpar, without a document stating the miles
and Warranty Policy and now, I have to deal with the consequences. I wore a
military uniform for over 20 years to allow one the right to choose. It’s
completely disgraceful that such a huge conglomerate as Midas has taken
advantage of such. That being said, my experience with Midas has allowed me to
say, the company lacks integrity. I am not comfortable taking any of my two
vehicles to Midas for any additional services. Midas should do the honorable
thing and reimburse me for the expenses I now have to pay to another car repair
shop to “finish” the job they poorly performed. As Midas has already called and
consulted about my vehicle’s repair with another local shop, they do not have
to reimburse me for the repairs still needed to the transmission. They can pay
the costs directly to the shop they consulted with. In hindsight, I should have
never trusted Midas to do the transmission job as it is apparent they were not
competent to complete such. Regards,[redacted]

My name is [redacted] General Manager for the St Louis area. As Mr [redacted] stated we did an oil change and a Right front axle. We estimated other services with are in the attachment. We strive for excellence in Quality Control. It appears as Mr [redacted] stated that the right front wheel was causing...

his issue after picking up his vehicle. I believe he had another shop tighten the lug nuts and this corrected the issue. I am willing to Install the bearing at no cost parts and labor. There vehicle also needs front brakes that we can perform at a discounted rate for his inconvenience.Otherwise I will be able to meet Mr [redacted] half way and pay half the Labor he has requested which would be $142.99. We sincerely appreciate Mr [redacted]'s business. Sincerely, [redacted]Midas GM[redacted]

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Description: AUTO PARTS & SERVICE

Address: 501 W Florida Ave, Hemet, California, United States, 92543-4006

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