Midas Auto Service Experts

Review: While traveling on the PA turnpike, my vehicle began to have issues, so I pulled off at nearest rest stop and called my insurance company who arranged a tow to the nearest garage in the area. The vehicle was not over heating at all, but acted like it couldn't get enough gas and when I was backing into the rest stop parking lot, it stalled out on me. When the garage told me that a rock had flown up and made a hole in the radiator and it was leaking fluid, I really didn't believe it, but I was a female, with my younger daughter, stranded 5 hours away from home and family and at their mercy to get me back on the road again. We waited about 4 hours for the radiator to be replaced and when we finally went over to the garage to see what was taking so long, they told us that when they shut the hood, they were unable to get it back open and that they had been trying for the last 45 minutes. They then told me that I would need to go to [redacted], because maybe they would have a way to get it open. So I paid them in full and got on the road to Ohio, which was where I was headed before I broke down. Once on the road, the vehicle still wasn't acting right and it became obvious the issue was never fixed. While I was in Ohio, the vehicle continued to give me the same problems and the lights that went on when I had issues on the PA turnpike came back on. The [redacted] dealer wasn't open until Monday, which was the day I was suppose to be back to work, but because I felt I might break down on the way home, I stayed to have [redacted] look at it on Monday. I knew I couldn't go to another garage, because I thought [redacted] would be the only ones to get the hood open. It took [redacted] 3 hours to get the hood open and when they did, they discovered that a coil/cord had been stretched out and a latch was broken and that is why the hood wouldn't open. They didn't have the part, nor did any of the other dealers in the area, so the parts had to be ordered and would not be in until the next day, which meant another day lost in pay. The cost of repair for the hood with 3 hours labor was $500 dollars. They also repaired the vehicle and the real reason it wasn't running right, which turned out to be a fuel injector sensor, which made sense as to why it was trying to stall out. [redacted] also told me that it would be really hard to have a rock fly up and make a hole in my radiator, because there were a lot of things in front of the radiator that block it. [redacted] also told me that for labor and a radiator it should of only been about $500 and Midas charged me $700. After hearing that I felt completely duped, not only did I pay for a repair that wasn't even the vehicles issue, but it cost me $500 dollars in damage and 2 days lost pay, which is about $400.Desired Settlement: I would like Midas to refund the $700 dollars I paid them for the repair that didn't need to be done and $500 for the cost of the parts and labor [redacted] charged me to repair the damage to the hood that Midas did and $400 for the 2 days of lost pay because I had to wait for [redacted] to open on Monday to look at my vehicle and order parts, which didn't come until the next day, which didn't put me on the road home until that afternoon.

Business

Response:

Midas Auto Systems[redacted]Letter Date 9/29/2015ID #[redacted]On 9/11/2015 the said vehicle was towed into our shop mid morning. The tow driver said anti freeze was leaking from the vehile onto his truck and the low coolant light was on at the time. Our three bay shop was very busy that day and customer was told we would try to squeeze her in to help out. About mid morning we pulled the vechile into the shop and pressure tested the cooling system. A hole was found in the lower right front of the radiator. Being in a rural community, no [redacted] dealer or any of the local auto part stores stocked the said radiator. We could order one from an auto parts hub store but it would not arrive until mid afternoon with a special delivery. We gave the customer a price to fix the radiator and fill with coolant. She gave us the okay to fix. The customer actually took a picture of the hole in her radiator with her phone. Her next question after seeing the hole, could this have been something done on purpose. Just after lunch we started to remove the old radiator and then pushed the vehicle outside to waite for the new radiator to arrive from auto parts hub store. The hood latch assembly had to be removed for the repair. We still have the said radiator in our shop showing the hole. After installing the new radiator and filling the coolant, we once again pressure tested the cooling system and no leaks where found and the low coolant light was out. Upon closing the vehicles hood something caused the hood not to open. We could not get the hood to open. The customer was informed of the situation and we suggested upon arriving at her destination maybe a [redacted] dealer could open her hood. She thanked us for squeezing her in and fixing her vehicle. She then drove 295 miles four hours and fourty five minutes away to her destination. This was Friday 9/11/2015 and the [redacted] dealer was not open until Monday 9/14/2015. On 9/23/2015 we spoke with the customer and she faxed to us her bill from the [redacted] dealer. On 9/23/2015 we contacted the [redacted] dealer regarding the vehicle. They repaired the hood latch and that bill was $520.58. They stated they are not sure we broke the latch or if the cable was damaged from before. We agreed to pay her for the latch repair $520.58. The [redacted] dealer’s bill also contained a scanner service and replacement of a mass air flow censor. We did not perform a scanner service on the vehilce so this bill had nothing to do with our repairs. The said vehicle traveled 295 miles after leaving our shop. Her statement regarding the vehicle not running, it did run to her destination four hours and fouty five minutes away. We mailed a check to the customer on 9/29/2015 for $520.58.Thank You Midas

Review: Over a year ago my grandfather took me into this location to get a routine job done on my breaks for my birthday present. Expecting to pay no more then $100 we were shocked when we were told that because my break pads had cracks it would cost over $500. Being the responsible man my grandfather is he wouldn't dare let me drive my car after hearing the horror story that my breaks could just go out on the freeway so he stepped up and just paid for it. After leaving there I began to hear a screeching grind. I called and was informed this is normal for new breaks and to give it time. I gave it a few months because I don't drive very far day to day. I returned to the same location and was told it was a manufacturing default and it would be fixed. Leaving there my breaks continued to screech. I turned around and brought it back and all they did was take it for a test drive and said, 'I don't hear anything' but give it time. I don't have the strength of a man so pushing on the breaks and feeling a grind makes me feel like something must be bad.. Very frustrated I did so and they never stopped. I haven't had the time or motivation to return. I believe I have been more than patient with just simply trying to get my breaks fixed. At this point I can hardly drive my car because I'm afraid of the unseen damage I'm doing. I don't know if this sort of thing is normal or not, but I feel my grandfather got cheated out of money and I'm left with bad breaks still. I was contacted by the corporate to go back to the location to try an resolve the issue. I'm so outraged I will NEVER return to ANY Midas location and I promise not a single person I know will either. The two head guy's made me feel like I was an it. I have never paid so much money to be treated so terrible. Although my breaks were under warranty I was told I would still need to pay over $100 extra. I finally told my grandfather and he's furious over how I've been treated. We're good honest people that can't afford or deserve to be treated like this.Desired Settlement: I would like to be completely refunded as I am still at square one. Nothing has ever worked and I would like to get it serviced by professionals that actually know what they're doing.

Business

Response:

After reading the complaint, and knowing the circumstances,

we tried to contact the consumer on August 6, 2014.

On August 9, 2014, we received a call from her

grandfather.

While we felt the communication on the date of service was

clear, we will respond with the findings of the inspection. The customers concern could not be duplicated

and her brakes were well above discard specifications. There were no symptoms to suggest any

action. The customer is fully aware of

the Midas warranty which provides a free brake pad for as long as she owns the

car when the brake pads have worn out, but labor is her responsibility. Her warranty is fully in tact at this

facility.

Without a symptom, the customer was given options to address

her concern. It was not known if any of

these suggestions would eliminate a concern that we did not duplicate or if the

concern was even brake related. Her

brakes were in good condition.

We have already shown this customer goodwill by handling a

previous concern at no cost to her and will not be refunding any money.

After speaking to her grandfather, we suggested her

grandfather drive the car to see if he had any concerns. We told him, if he did and could duplicate

the concern to bring it to us and we will inspect at no cost and determine if

it is a brake concern or something else.

We will evaluate any cost issues at this time.

Importantly, all members of our technician team are ASE

certified in brakes; in addition to, engine repair, steering and suspension,

air conditioning and more. They are professionals. We have a very experienced staff and we have

been taking care of consumers for many years as can be seen in our lack of Revdex.com

complaints.

We are waiting to hear back from her grandfather.

Review: Took my truck to Midas on 11/08/14.I had my knock sensor, exhaust manifold, clutch, transmission and only one of the 4 o2 sensors replaced. Clutch was not 100% complete when returned. A proper hose clamp wasn't used which resulted in me being broke down for 4 hrs and engine over heating. Was told the repair would take 4 days. Truck was returned 11/21/14.Desired Settlement: I am requesting to be returned the amount of $1,886.30 for the labor and part replacement, due to amount of time taken, having to replace a part that was taken off and work in complete and not properly diagnosed. Disciplinary action to be taken on the manager of this shop.

Business

Response:

Vehicle was brought into "Midas" on 11-3-14 and initially approved 11-08-14 and paid for by customers father, [redacted]. Customer authorized 2nd approval on 11-19-14 for center bearing machine shop labor. Customer was not very happy when he came to pick up vehicle due to the fact he was unable to get ahold of his father to pay over the phone and we would not release vehicle until remaining balance was paid in full. [redacted], finally, paid for outstanding balance using his own debit card. We did NOT do a diagnosis on [redacted] 2000 Nissan Frontier Pickup. He camein requesting an estimate on a clutch, knock sensor, oxygen sensor (bank 1 sensor 1), right exhaust manifold and 'FREE' visual courtesy check. When the technician drove the vehicle, he found the vehicle would not move when in 1st gear. Also, upon doing the courtesy check, the technician found the power steering pump leaking, engine oil appeared low and dirty, check engine light on, driveline center bearing was busted and there was an exhaust leak. To start with, we suggested the customer take the vehicle to a transmission shop for further diagnosis. The customer opted to just have us remove the transmission and replace it with a used transmission. Mr. [redacted] at this point was not in a rush. Once the customer authorized the work on 11-08-14, he was advised that we'd order the parts and once we received all the necessary and correct parts, it would take approximately 4 full business days for us to complete the work as long as no other issue(s) arose. He was also advised it is not the "norm" for our shop to keep one technician tied up on a big job like this, as we would have other vehicles coming in needing repairs. Most importantly, it was explained we try to keep the same technician on the same vehicle to avoid any mishaps. Customer was advised that when he returned from his road trip to visit his terminal grandmother in Oregon (?), he should bring the vehicle back so we could recheck and adjust clutch if necessary. Customer was also advised the heater hose by the heater was slightly leaking and may possibly NOT make the entire road trip. Customer stated if hose started leaking, he would bypass the heater hose until it could be permanently fixed. As a courtesy, our technician even GAVE Mr. [redacted] two clamps and a heater hose connector which the customer stated quite confidently, he could install himself. Mr. [redacted] returned 12-08-14, stating the vehicle startedoverheating and was advised at another shop, while on his road trip, he needed a distributor. The technician who worked on his vehicle, explained to him that he had noticed it appeared there was a new distributor already in vehicle upon his initial visit to our shop and vehicle was running fine at the time we released the vehicle, therefore we would not have suggested replacing the distributor. Upon inspection of the clutch, the technician found clutch pedal has play due to worn out bushing and suggested to replace and then recheck. Customer opted to make additional repairs himself.

Review: I took my car to Midas. I was told my car would be repaired for $800.00 but was (supposedly) given a deal. I received a call from [redacted] the owner who stated after taking my engine apart. I need a valve, thermostat, waterpump and spark plugs which would cost around $850.00. I informed [redacted] I was a full time student on the football team. I am unemployed and my sister gave me the money but I was unable to afford any additional repairs. After speaking with my sister I asked to pick up my car. [redacted] told me he will not put the engine back together in order for me to drive my car home like I drove it to the shop. He stated I can make payment arrangements or he will put all the parts in the trunk of my car and I can have a tow truck pick it up. I was never told upfront my engine was being broken down for $800.00. I could have went elsewhere to have my car fixed for a better price. But long story short he did no repairs or did not fix anything just broke my car down costing me additional towing fees and extra service and now refuses to release my car.Desired Settlement: I would like my money back. He told me he like people like me who do not know about cars. His professionalism went out the door when I asked to pick up my car. I feel like he was getting over on me from the beginning. So If I can have my money returned to me and my car back I would greatly appreciate it. I do not have money to waste and live off my small financial aid check. This is my transportation to school and has put me in a bind.

Review: Midas Repaired a muffler on my car however my car has a lifetime warranty on it's muffler. I, did not know, I just knew my muffler was falling off. I was not asked about the cars warranty and due to my post traumatic stress disorder and adhd I am not always stable to think of these things.What made it worse was they said my car was from California. I did not know this. I bought it in Milford at Dan Perkins. My father was with me, as far as we knew it was a used car when we bought it in 1997, it was a 1995 fully loaded and only had 5,000 miles on it. I don't have any paperwork stating it was from California either. What this meant was it would cost me an additional amount of money. Quite substantial at 300.00 more. I didn't balk I just did it. I got a paper from Midas that does not have the date done on it just a lifetime warranty. One day I had the time to review my manual as my car was getting older and I saw it came with a lifetime warranty

Product_Or_Service: Muffler

Order_Number: LM0046242042

Desired Settlement: DesiredSettlementID: Refund

800.0

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

________________________________________

From: Kenneth [redacted] (mailto:[redacted].net)

Sent: Tuesday, March 26, 2013 9:59 AM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: Re: Revdex.com Complaint Case#XXXXXXXX(Ref#REDACT33[redacted].net32[redacted].net34REDACT)

[redacted], I've tried to get a hold of you this morning. I only have an invoice from '06 on a Honda Accord for an exhaust system that cost $581.73 with [redacted] name on it.

There is a little confusion on my part as to what is going on. As for the California issue her car most likely has a California emmission package on it and that has no bearing on where the car was purchased.

If the exhaust system failed again, which would not be surprising since we worked on this car seven years ago, and she went to a different Midas, it would still have a warranty on the muffler assembly only and not the whole system. It is the customer who has to make this known to the shop management when the estimate is written. There is no way for us to determine if a system was installed by another Midas. With that being said if she went to another Midas she can return to that shop with a copy of her original invoice, which we can provide, and request a refund for the purchase price of the muffler.

I am at a loss as to where, when and why this is the first I have heard about this matter. This is the first complaint I've had with Revdex.com and I think this can be easily cleared up.

In the future contact me by phone @ XXX-XXX-XXXX. Thank you,

[redacted]

Consumer Response /* (3000, 7, 2013/03/27) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Clearly this gentleman stating he has a receipt for my purchase is misunderstood. I never stated that my exhaust system failed. I stated not only did they charge me for the muffler that is covered under my warranty they charged me extra stating it was a car from california and therefore the car had a special emissions muffler that had to be replaced and it would be extra. This is a dispute for replacing a muffler on a Honda Accord which has the muffler included in it's warranty. I don't know if [redacted] is the person at the Revdex.com he is referring to and stating he has never had this problem before is clearly because he does not fully understand. My Honda Accord has a lifetime warranty on the Muffler. It has not been replaced since his shop MIDAS in [redacted] CT. replaced it. He just stated it does not matter where the car was purchased, well I was told otherwise. I was told that due to the difference in California State Emissions and that is where the car was from (the person knew this by my muffler apparently) it would have to be replaced as so. Which would cost more than the regular price of a muffler. I am more than happy to produce my paperwork from the dealership, copy of the warranty and in fact I will contact Honda personally to speak to them regarding this situation. I do not have a copy of the receipt he claims he has. They only gave me a warranty card. Again, I never stated there was a problem with the muffler they installed, they installed a muffler and charged me when it was under warranty. I will get all paperwork necessary and a confirmation from my mechanic, Honda and the dealership. I don't understand his response whatsoever. The gentleman responding clearly does not understand what I am saying. They weren't supposed to charge me for the muffler period. Everybody makes mistakes and they did, they need to be accountable for their actions instead of brushing it off as I didn't understand their system.

Consumer Response /* (-5, 8, 2013/03/27) */

Just to be clear, is he trying to imply I already had a muffler replaced before him? Is he under the impression I went to a different Midas than his and they charged me? I would like a copy of the receipt he states is from 7 years ago how can we facilitate this as they only provided me a warranty card with no date. It can be cleared up however, Midas in [redacted] needs to be willing to offer the copies of the work done whether 1 year or seven years ago in order for this to get done quickly. I am here to resolve this.

Business Response /* (4000, 10, 2013/03/29) */

[redacted] I am not understanding what is going on. Is she saying that her muffler that came on the car originally had a lifetime warranty? If this is the case how would I be aware of this. I never heard of Honda or any manufacturer offering a lifetime warranty on exhaust. Still I go back to the fact that we worked on this car in '06. If this car has a problem with our muffler we would replace it under warranty. So I am missing what the problem is and also why does she want to recoup $800.00 for something I charged her $581 for? If that muffler was under warranty elsewhere when we replaced it there is no way for us to know that. The consumer has a certain amount of responsibilty to keep track of their own warranties and make that known to a repair facility before work progresses. Unless I am missing something more I consider this to be my only option; repair what we installed 7 years ago, which would be the muffler- pipes are covered one year. A cash refund seven years later is out of the question.

Business Response /* (-10, 17, 2013/04/04) */

From: Kenneth Freschi

Sent: Thursday, April 04, 2013 8:02 AM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: Re: Revdex.com Complaint Case#84116287(Ref#84-13000260-84116287-12-8100)

I am still a little concerned as to what exactly was supposed to happen here. This emailing back and forth should never occur, instead there should be open conversation between the consumer and myself.

It still is not clear to me what exactly the problem this customer was having and why the Revdex.com would entertain a complaint from seven years ago. Also when I requested to be contacted by phone no one chose to do so.

How can I or you, the Revdex.com, be sure this was even a legitimate complaint? As your customer I am very disappointed in my first and I am sure only attempt to resolve a customer issue through the Revdex.com.

Ken

Consumer Response /* (3000, 25, 2013/05/23) */

One last comment, Ken my number is on there you are welcome to contact me anytime and resolve this. I would be happy to have this settled in a polite and understanding matter. I can provide a fax number to send the receipt, or my husband can come meet you. I would be happy to retract any statements made whether they were posted or not if you would be reasonable with me. Defiant attitudes are always a sign of bad business. I have legitimacy to all my statements.

The choice is yours. I am yet again concerned I would have received a receipt and it is May ....

Consumer Response /* (3000, 26, 2013/05/23) */

Also in Kens response, he has no right to say all this emailing back and forth should not occur. If he read my statements I have legitimate disabilities that I have legal right to handle this matter in whatever I deem safest for me. I will have my husband come in and deal with you since you have such an attitude problem and no respect for me or my health conditions and it has not been 7 years it has been 6 we have only been though 4 months. You decide asking for my money back 7 yrs later when noone asked if I had a warranty? Is that your policy as policies can always be changed. Bottom line you are thieves and just because I found out 6 years later because I had put my trust in an illegitimate practice so what? I found out the muffler is the same one you replaced and it was a muffler falling off the car, the exhaust system had no sound issues or issues period.. you replaced a muffler. provide the receipt and I am extremely disappointed the Revdex.com did not have my back, at all.

Consumer Response /* (3000, 27, 2013/05/23) */

Hello,

This is my first experience dealing with the Revdex.com but I was hoping it would be a justice based way to litigate withhout dealing with court. Regardless of this gentlemen's statements mine are still valid. 1. He did not understand my complaint 2. He refused to do anything 3. The case was closed without any personal contact to me explaining why. 4. I then furthered to at least obtain a copy of the receipt for Honda and anyone else I know that can help me. I was told the receipt was requested and I have not received any information or copy of the receipt? BOTTOM LINE: MY FATHER HAD JUST DIED BEFORE I WENT THERE I WAS A 30 YR OLD YOUNG LADY WHO THEY DID NOT ASK IF I HAD A WARRANTY AND DON'T GIVE ME ANY OF THIS HONDA HAS NO LIFETIME WARRANTY AS I HAVE PROOF, IT MAY HAVE BEEN IN 2006 BUT I AM NOT AN IT. How am I supposed to feel any type of justice, comfort or peace knowing I was just DISMISSED with no justifiable reason. I am reporting now as I don't work 70 hrs a week in Manhattan and just got completely ripped off by a mechanic in Wallingford so I went through all my paperwork and saw Midas had no business putting the muffler in. They took advantage of me and I did not sign a contract saying I am aware of my cars warranties etc. I am disgusted with the lack of compassion in this world along with the fact there is no justice. Midas is an expensive chain I may be the first person who had the courage to file a complaint that does not mean people aren't happy with you. I am very upset do I need to get the law involved with obtaining a receipt?!?

Review: Brief Summary Of Dispute:

Feb 7, 2013: Called Midas for estimate of a “Cat-Back” exhaust replacement on my 1993 Mazda 323. Quoted $460 without seeing car as noted on receipt.

Feb 14, 2013: (11am) Took vehicle in for visual inspection to confirm estimated cost. After visual inspection, was told the “cat-back” exhaust needed replaced and the cost would be $460. I gave them the ok to begin repairs but AFTER hearing the quote mentioned a $30 coupon they were offering online and told them I would bring a printed copy upon return and payment. They told me there was no need to do that and they would apply the coupon without a printed copy.

Feb 14,2013: (approx. 5pm) Came in to pickup my vehicle and was presented with the invoice attached. ($487.88) I told the employee that this did not sound correct as I was quoted $460 less a $30 coupon plus 6% sales tax ($455.80) He said he was not allowed to make adjustments and I would have to speak with [redacted] the manager. My ride had left and I had no other option but to pay for my vehicle in spite of this error.

Feb 16, 2013: (8am) Spoke with [redacted]. Was told that my $460 estimate included the coupon. I did not mention a coupon as stated above until after a visual inspection was done. There was no mention of a $30 savings added to this estimate via over the phone or following the visual inspection and estimate. When I mentioned the coupon...they did not tell me they already applied the coupon.

Simple contract law requires: 1) Offer 2) Acceptance 3) Compensation The offer was $460 which I accepted with the understanding they would accept a $30 coupon.

One needs to look no further than the invoice to discover how Midas violated simple contract law. If their offer was $460, why was the repair listed as $459.26 plus $31 shop supplies? This would require an estimate of $490.26. I did not accept a repair estimate of $490.26...I was quoted $460 TWICE and there was never a mention of application of a $30 coupon or savings. When I mentioned the coupon AFTER the visual inspection, I was NOT told “this was already figured into the estimate”.

In Conclusion: The offer was $460...the bill was $490.26 (less $30 coupon). This is contract fraud and I would appreciateDesired Settlement: I have been in business 27 years as a pro shop operator. If a customer comes into my shop and asks for a repair estimate on his bowling ball and I quote him $60 and that customer comes back to the shop with a $10 coupon...he would expect to pay $53.00 with 6% sales tax. I was told by midas TWICE (one over phone and once after inspecting my car) they would repair my car for $460. If I have a $30 coupon...please do the math! I would like my $32.08 returned to me. Their $31 in shop supplies is fine but should have been included in the $460 offer to repair my car. In my example above...how would the customer feel if they picked up the repaired bowling ball with a $15 shop supplies fee attached to their bill? If it was necessary to charge such things, why not include that in the estimate. No matter how you try to justify this, it is simple deceit and fraud. It is a clear violation of Contract Law (offer/acceptance/consideration). To change the offer after acceptance should require at least a phone call to make the customer aware that you are changing the agreement.

Business

Response:

Please see attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

We both agree that I was quoted $460 for the repair of my vehicle. It was not only printed on my receipt as a phone quote without seeing my vehicle but also orally expressed to me after inspection of my vehicle. This Midas shop legally offered to repair my vehicle for $460 and not $491. If they have a Shop Supply charge of $31...NO PROBLEM... why was this not added into the offer to repair my vehicle? I did not and never asked to have 2 coupons applied to my bill.

Did you read my complaint? Please stop twisting the facts. You offered to repair my vehicle for $460 NOT $491! Simple contract law states to have a valid contract you must have an offer, acceptance, and consideration. Your offer was $460 as we both agree. I accepted the $460 offer with the understanding of a $30 coupon being applied (which you did). It is your responsibility to include the $31 shop supplies in your offer that you present to me. You have illegally changed your offer to $491 and I was not notified in advance of this change.

Seriously...I am not trying to rip your shop off for $31. I like dealing with people of integrity regardless of the price. The real shame of this problem is that you are willing to throw your reputation in the tank for $31. This is sad. Businesses spend thousands of dollars on advertising to get customers in the door. I guarantee your unwillingness to fix this issue will cost your shop much more than $31. Bad news travels fast and I will begin sharing my story widely on every social media site if you choose to ignore this.

I have had a lot of repair work done from a lot of different shops. I have only had 1 other shop charge a shop supplies charge (for brake clean). All my other repairs were spot on to estimates they gave me. You should seriously consider including these fee's into your estimates. It would eliminate such issues as we are having. In fact...the person I paid for my car agreed that several customers argue over the shop supplies charge. I find it interesting that [redacted] said I was the first to complain. I wonder who is not telling the truth? :)

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am accepting & partially rejecting this response because:

I will accept this businesses offer of a refund and agree not to post any negative comments concerning this business, however, I am not comfortable with their contingencies requested with their offer.

I have only posted 2 reviews of this business on Midas websites located at the following URL's:

1) [redacted] (Although I sent in a review...this review was never posted to date)

2) [redacted] (This review was posted but can only be removed by action taken by Midas...See attached document)

If this shop agrees to refund the difference so that their contracted agreement is upheld, I have no reason to pursue any negative postings or reviews.

I would gladly agree to paying fines for any posting which I willingly refuse to remove within a reasonable period of time (perhaps 2-3 days?) after being notified of such review or posting.

$100/site per day??? Really? For a $31 dispute. I am a person of integrity and my word. This isn't about $31...it's about doing the right thing. If the threat of a fine makes you feel more secure,

perhaps $20/site per day would be reasonable but only after I am notified of the posting/review and refuse to remove the posting/review. In cases where your cooperation is needed (as in posting #2),

the 3 day limit would need to be extended while we work together. If this sounds reasonable, I will draft a document and send through Revdex.com for your review.

Regards,

Business

Response:

We will proceed accordingly: