Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] P.SI do strongly recommend putting the author of the reply through a remedial computer course, seeing that there is a repeated mistake of an "s" where there should be an "r", as in "Ms" instead of the appropriate "Mr"Seeing that there is an inability to read, I hope this same negligence isn't present with other clients
We have reviewed [redacted] ’s complaint and we are responding accordingly Based on the information received, [redacted] cancelled his family’s scheduled trip as the purpose of the trip was to visit his son prior to his deployment but his son received a change in his orders and was no longer going to be at the destination to which the [redacted] were planning to fly As their son was no longer going to be there to visit with, the [redacted] advised they no longer had a need to travel Please understand that the plan provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However a change in plans, as a result of an insured no longer choosing to travel due to the unavailability of their son with whom to visit, is not one of the covered reasons under the plan As such we were unable to consider the request for reimbursement Please note that this is a named-peril policy, and as such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review Further, the confirmation provided to [redacted] contained a link to the plan, including the specified reasons for cancellation and the contact information for our office for any questions regarding the plan as well as a notice of a day right to examine the plan to determine if it meets with the insured’s needs We truly empathize with [redacted] and his family in the disappointment of the cancelled visit and in the denial of their claim However, we must review each claim in keeping with the terms and conditions of the plan purchased We trust that we have addressed the concerns raised in [redacted] ’s complaint Should you have any additional questions, please feel free to contact us
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are in receipt of [redacted] ’ additional comments and respond accordingly We apologize for any misunderstanding however, the issue regarding [redacted] being unable to cash a check over $for an individual who is not a client of that institution is a bank restriction Further, as previously advised, we are unaware what issues the check cashing facility may have had with regard to cashing the check for [redacted] In response to [redacted] ’ statement that he never asked that a replacement check be issued, please note that in an email communication with our office on June **, 2017, *** [redacted] did in fact request a replacement check be sent to him We called [redacted] the following day to discuss the matter but, when our representative reached out to him, [redacted] disengaged the call As indicated in our original response, the check that [redacted] currently holds is a fully negotiable check and we offered a number of suggestions with regard to how he may have such check cashed It is at [redacted] ’ discretion as to how he wishes to effectuate such process We trust we have responded to the additional comments from [redacted] Should you have any additional questions, please feel free to contact our office
We have reviewed [redacted] complaint and are responding accordingly The plan [redacted] purchased does provide reimbursement for a cancellation due to a Sickness However, in order to qualify for reimbursement, the reason for cancellation must meet the plan requirements These requirements include: The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip However, based on the information submitted by [redacted] on March, *, 2016, he confirmed that he did not seek medical treatment and underwent no examination by his physician at the time of his cancellation Rather, as verification of his illness, he submitted a note from his company confirming he had not traveled on his business trip due to illness, and again confirming that [redacted] sought no medical attention for this illness As [redacted] underwent no examination nor received any treatment at the time he cancelled the trip, he did not meet the plan requirements and we advised him by letter on March **, that we were unable to consider his request for reimbursement Please note that the plan in its entirety, including all plan terms, conditions and requirements for eligibility for reimbursement, is provided prior to and concurrent with the purchase of the plan While the plan does provide coverage in the event of a cancellation for an illness, the plan clearly advises that the insured must meet certain criteria to be eligible for reimbursement for a cancellation due to such an illness As [redacted] did not meet this criteria, as indicated above, the denial of his request for reimbursement was appropriate in accordance with the plan language While we certainly understand [redacted] disappointment in the denial of this claim, please understand that we must consider each claim under the terms and conditions of the plan purchased We trust that we have responded to the issues raised in [redacted] complaint Should you have any additional questions, please feel free to contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Then they need to change the title of the cancellation plan - it should be a termination plan I have used cancellation plans from Am track, Southwestern, etc Not please and warn people in the StLouis area about the policy ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are in receipt of [redacted] ’s complaint regarding the denial of her and her boyfriend, Randy Joppie’s, claim In her complaint, [redacted] indicates that she cancelled for a number of different reasons Please note that the reason for which [redacted] submitted supporting documentation with her original claim submission was due to her own medical condition However, such condition is one that is specifically excluded under the plan purchased The plan contains specified exclusions which preclude such reimbursement One such exclusion states the following: We will not pay for any loss caused by or incurred resulting from: mental, nervous, or psychological disorders, except if hospitalized; Based on the information received, [redacted] was suffering from a mental, nervous, or psychological disorder, but was not hospitalized for such condition As the condition which caused [redacted] and her boyfriend’s cancellation was specifically excluded from coverage under this plan, they were ineligible for reimbursement Following our denial of the claim, [redacted] contacted our office and advised that the cancellation was actually due to a different illness that she had, other than the one noted on the Attending Physician Statement from her doctor As such, we agreed to obtain additional medical documentation from her physician in order to confirm her examination and treatment for such other illness, thus prompting the couple’s cancellation We have now received [redacted] ’s medical records from DrIce which do not confirm a second illness for which [redacted] underwent an examination and received treatment at the time of her cancellation on February **, 2016, contrary to [redacted] ’s contention As such, we must maintain our denial of this claim based on the medical documentation received We do note that [redacted] indicated in her complaint that there were several other reasons for her cancellation Of those, please understand that a cancellation due to either the condition of the resort at that time or any custodial issues [redacted] may have had are not specified reasons under the plan and as such we are unable to consider her claim on such basis [redacted] does note two remaining reasons for the cancellation noted in the complaint, one regarding her own medical issue and one regarding MrJoppie’s parents’ health Please understand that the medical documentation received thus far does not indicate that [redacted] suffered from and was examined and treated by a physician for any other condition at the time of cancellation If she in fact had been, we encourage [redacted] to provide us with the contact information for that treating physician and we will be happy to obtain the applicable medical records to further review the claim on that basis Finally, with regard to the mention of an illness of MrJoppie’s parents, should [redacted] wish to pursue this claim on that basis, she can have the treating physician(s) for these individuals complete the attached Attending Physician Statement and we will further review the claim on that basis However, until such time as additional information and documentation is submitted for our review, we must maintain our original denial of this claim We trust we have addressed the issues raised in [redacted] ’s complaint Should you have additional questions, please feel free to contact our office
We are in receipt of the complaint submitted by [redacted] and are responding accordingly As per the information received, [redacted] and his family cancelled their trip to Aruba due to concerns related to the [redacted] *** The Plan the [redacted] purchased provides a reimbursement as a result of a trip cancellation in the event of certain risks, both non-medical and medical One such specified medical reason is a cancellation due to a Sickness Sickness is defined in the Plan as follows: Sickness means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the plan is in effect The Plan also contains specific exclusions to the eligibility for coverage One such exclusion states the following: General Plan Exclusions In Parts A & B: We will not pay for any loss caused by or incurred resulting from: pregnancy, except if hospitalized; From the information received, there is no indication that [redacted] was suffering from a Sickness, as defined under the Plan, at the time of the cancellation, Rather, we understand that the reason for the family’s decision to cancel their travel plans was due to her pregnancy and the concerns for the potential of an illness occurring in relation to the [redacted] *** While we certainly can appreciate and empathize with the [redacted] ’ decision to cancel their trip, unfortunately, as the reason for such cancellation, namely the concern for the potential of contracting an illness, is not a specified reason under the Plan, we were unable to consider their request for reimbursement Please note that the Plan in its entirety, including all specified reasons for cancellation, as well as all specific exclusions to the eligibility for coverage, are provided to the participant prior to and concurrent with their purchase of the plan In addition, our contact information is provided should a potential plan participant have any questions regarding the plan We trust we have addressed the issues raised in [redacted] s complaint Should you have additional questions, please feel free to contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The explanation provided by the business is not accurate, nor was my previous request for proof of receipt of said information providedAt the time of purchase (through the Expedia website), the information provided is inconsistent with the 'fine print' the business is attempting to leverage to prove their caseUpon further investigation I see that this is a very common problem for this business, hence their horrible customer satisfaction rating on multiple sitesSince this business is unwilling to resolve this claim, other avenues will be pursued In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reviewed [redacted] ’s complaint and we are responding accordingly In his complaint, [redacted] explains that he and his wife were unable to board the ship for their cruise as they did not have the appropriate travel documents In particular, as they held birth certificates issued in Puerto Rico prior to 2010, in order to travel using them, they were required to obtain new, valid birth certificates for use in travel [redacted] indicates that they were unaware of such a requirement and did not find any information related to that on the cruise line’s site As the reason the [redacted] did not travel was due to a lack of the necessary travel documents, such reason is not one covered under the plan and we are unable to consider their request for a cash reimbursement Please note that the [redacted] may be entitled to future cruise credits from the cruise line They may wish to contact the cruise line to see if they did indeed qualify for such future cruise credits and if so, how to make use of them While we cannot speak to the travel documentation information provided by the cruise line, we did note that that the cruise line’s website does indeed include notice of the need for a valid birth certificate for travelers holding a birth certificate issued in Puerto Rico prior to July *, While we understand [redacted] ’s disappointment at the outcome of this claim, we hope he can understand that we must review each request in accordance with the terms and conditions of the plan purchased
We have reviewed [redacted] ’s complaint regarding her and her late companion, [redacted] ’s, claim for Trip Cancelation reimbursement Based on the information received, [redacted] and [redacted] cancelled their scheduled cruise due to [redacted] ’s illness However, no verification of such illness has been provided to our office to date Rather, [redacted] did submit a copy of [redacted] ’s death certificate, confirming his death on February **, While we do wish to express our sincere condolences to [redacted] for her loss, please allow us this opportunity to explain why additional information was requiredThe plan purchased provides for reimbursement in the event of a cancellation due to both specified medical and non-medical reasons In order to qualify for reimbursement under the plan, verification of diagnosis and treatment by a physician at the time of the cancellation of the travel plans is required Regrettably, the documentation submitted by [redacted] did not confirm such diagnosis and treatment at the time of the couple’s cancellation, namely on or about January **, For this reason, we requested that [redacted] provide such verification and submit same to our office for reviewWhile the information provided to date does not confirm [redacted] ’s illness at the time of the cancellation, we have agreed to make a consideration and provide payment based on the information contained on the death certificate Accordingly, payment in the amount of $per person is being sent to [redacted] ’s attention for both herself and [redacted] ’s estate Please understand that this reimbursement is being made solely as a goodwill gesture and does not impinge upon any of the plan’s terms and conditions under which this claim is consideredWe trust that we have adequately responded to the concerns raised in [redacted] ’s complaint Should you have any additional questions, please feel free to contact our office
We have reviewed [redacted] ’s additional comments and are responding accordingly As previously advised, the plan contains a list of specified reasons for cancellation which make one eligible for reimbursement under the terms of the plan As [redacted] ’s reason for cancellation, namely the loss of a business contract, is not among said specified reasons, he therefore is not eligible for reimbursement While we can certainly appreciate [redacted] ’s disappointment in the outcome of his claim, we must adhere to the terms of the plan Should you have any additional questions, please feel free contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will take matters up with my airline...as they accepted my dr note for another flight..as I stated I will let my fans around the world know the disgrace scam of a company you are [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I made the claim is was during time of duressThe legitimacy of it was and is accurate despite the differences in date and nameI was doing multiple things trying to organize and get things together following this tragic lossYes, there are some discrepancies but as one can see per documentation, that is accurateYou can call the state of WV to verify adoption of this said individual if need be! However, I should still receive my fundsThis has been ongoing and continually drags it outIt's uncalled for! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They only did this because I resorted to you guys since they wanted to rip me off after they told me that the checks wouldve been madeYou cant allow business like this keep ripping clients off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I was only refunded $250 by [redacted] last week. Why not the $400 ($200/passenger)? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] [redacted] *** [redacted] HelloMy complaint was resolved by the AON insurance company and can be closed.Thank you so much for your help!Sent from my iPad
We have reviewed [redacted] ***’s complaint and we are responding accordingly Based on the information received, [redacted] cancelled her scheduled trip, a visit to her family member for the Thanksgiving holiday, because her family member was no longer going to be in town to host her during her trip Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However, as a change in plans due to the cancellation of a planned event, or a family member being unable to host a traveler, is not one of the covered reasons under the plan, we were unable to consider her request for reimbursement Please note that the plan in its entirety is provided prior to purchase for review Further, the confirmation provided to [redacted] contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan Finally, with regard to [redacted] ***’s request for a credit, please note that if she cancelled her flight prior to the departure time, we would kindly suggest that she reach out to the airline to determine if there is any credit available to her on her canceled ticket We trust that we have addressed the concerns raised in [redacted] ***’s complaint Should you have any additional questions, please feel free to contact us
We are in receipt of the complaint filed by [redacted] and are responding accordingly. [redacted] initiated a claim with our office seeking reimbursement for his Trip Interruption benefits. Such claim was reviewed and payment was issued to [redacted] in the amount of... $975.39 on June *, 2017. Following our payment, [redacted] contacted our office to advise that he attempted to cash the settlement check at a [redacted] bank, from which the check was issued, but was advised that as the check was over $500, and as [redacted] did not have a bank account with ***, they would not accept the check for cashing. [redacted] advised us that he has no bank account in any bank and as such is unable to cash the check in question. [redacted] also advised that he was refused cashing at a check cashing facility. Please note that we are aware of no such restrictions at such a facility, unless that facility itself has certain restrictions. [redacted] has requested a new check be issued to him. We have advised [redacted] that we are more than happy to issue him a new check, upon return and voiding of the original check. However, please understand that such replacement check will be subject to the same bank restrictions at [redacted] Bank regarding cashing. As [redacted] maintains that he has no bank account to use for cashing or depositing this check we have researched the matter and offer him two suggestions. Should [redacted] wish to, he has the option to open a bank account and deposit this check and then draw on that account, in accordance with that particular bank’s requirements. Should [redacted] not choose that course of action, from our research it appears that some larger stores will cash insurance settlement checks. Our research indicates that Walmart Stores provide this service to their customers, for insurance settlement checks up to $1000, and for a nominal fee. We have also confirmed that there are a number of Walmart Stores within a 3 – 5 mile radius of [redacted] ’ home. We hope this information is helpful to [redacted] . We trust we have provided sufficient information to respond to the concerns raised in [redacted] ’ complaint. Should you have any additional questions, please feel free to contact our office.
We have reviewed [redacted] ’s complaint and we are responding accordingly In her complaint, [redacted] advised that after booking the trip, she found out that her child’s school year was starting on an earlier date than she expected and as such, she and her family would be unable to travel Unfortunately, [redacted] ’s reason for cancellation is not one covered under the plan Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However, a conflict with a school schedule is not a specified reason in the plan As such, we are unable to consider [redacted] ’s request for reimbursement Please note that the plan in its entirety is provided to the traveler prior to and concurrent with the purchase Further, the traveler must initial their understanding and acceptance of such terms in order to complete the purchase While we understand [redacted] ’s disappointment in the outcome of her request for reimbursement, we hope this has provided further clarification of the claim determination and understanding that we must review each request in accordance with the terms and conditions of the plan purchased
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] P.SI do strongly recommend putting the author of the reply through a remedial computer course, seeing that there is a repeated mistake of an "s" where there should be an "r", as in "Ms" instead of the appropriate "Mr"Seeing that there is an inability to read, I hope this same negligence isn't present with other clients
We have reviewed [redacted] ’s complaint and we are responding accordingly Based on the information received, [redacted] cancelled his family’s scheduled trip as the purpose of the trip was to visit his son prior to his deployment but his son received a change in his orders and was no longer going to be at the destination to which the [redacted] were planning to fly As their son was no longer going to be there to visit with, the [redacted] advised they no longer had a need to travel Please understand that the plan provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However a change in plans, as a result of an insured no longer choosing to travel due to the unavailability of their son with whom to visit, is not one of the covered reasons under the plan As such we were unable to consider the request for reimbursement Please note that this is a named-peril policy, and as such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review Further, the confirmation provided to [redacted] contained a link to the plan, including the specified reasons for cancellation and the contact information for our office for any questions regarding the plan as well as a notice of a day right to examine the plan to determine if it meets with the insured’s needs We truly empathize with [redacted] and his family in the disappointment of the cancelled visit and in the denial of their claim However, we must review each claim in keeping with the terms and conditions of the plan purchased We trust that we have addressed the concerns raised in [redacted] ’s complaint Should you have any additional questions, please feel free to contact us
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are in receipt of [redacted] ’ additional comments and respond accordingly We apologize for any misunderstanding however, the issue regarding [redacted] being unable to cash a check over $for an individual who is not a client of that institution is a bank restriction Further, as previously advised, we are unaware what issues the check cashing facility may have had with regard to cashing the check for [redacted] In response to [redacted] ’ statement that he never asked that a replacement check be issued, please note that in an email communication with our office on June **, 2017, *** [redacted] did in fact request a replacement check be sent to him We called [redacted] the following day to discuss the matter but, when our representative reached out to him, [redacted] disengaged the call As indicated in our original response, the check that [redacted] currently holds is a fully negotiable check and we offered a number of suggestions with regard to how he may have such check cashed It is at [redacted] ’ discretion as to how he wishes to effectuate such process We trust we have responded to the additional comments from [redacted] Should you have any additional questions, please feel free to contact our office
We have reviewed [redacted] complaint and are responding accordingly The plan [redacted] purchased does provide reimbursement for a cancellation due to a Sickness However, in order to qualify for reimbursement, the reason for cancellation must meet the plan requirements These requirements include: The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip However, based on the information submitted by [redacted] on March, *, 2016, he confirmed that he did not seek medical treatment and underwent no examination by his physician at the time of his cancellation Rather, as verification of his illness, he submitted a note from his company confirming he had not traveled on his business trip due to illness, and again confirming that [redacted] sought no medical attention for this illness As [redacted] underwent no examination nor received any treatment at the time he cancelled the trip, he did not meet the plan requirements and we advised him by letter on March **, that we were unable to consider his request for reimbursement Please note that the plan in its entirety, including all plan terms, conditions and requirements for eligibility for reimbursement, is provided prior to and concurrent with the purchase of the plan While the plan does provide coverage in the event of a cancellation for an illness, the plan clearly advises that the insured must meet certain criteria to be eligible for reimbursement for a cancellation due to such an illness As [redacted] did not meet this criteria, as indicated above, the denial of his request for reimbursement was appropriate in accordance with the plan language While we certainly understand [redacted] disappointment in the denial of this claim, please understand that we must consider each claim under the terms and conditions of the plan purchased We trust that we have responded to the issues raised in [redacted] complaint Should you have any additional questions, please feel free to contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Then they need to change the title of the cancellation plan - it should be a termination plan I have used cancellation plans from Am track, Southwestern, etc Not please and warn people in the StLouis area about the policy ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are in receipt of [redacted] ’s complaint regarding the denial of her and her boyfriend, Randy Joppie’s, claim In her complaint, [redacted] indicates that she cancelled for a number of different reasons Please note that the reason for which [redacted] submitted supporting documentation with her original claim submission was due to her own medical condition However, such condition is one that is specifically excluded under the plan purchased The plan contains specified exclusions which preclude such reimbursement One such exclusion states the following: We will not pay for any loss caused by or incurred resulting from: mental, nervous, or psychological disorders, except if hospitalized; Based on the information received, [redacted] was suffering from a mental, nervous, or psychological disorder, but was not hospitalized for such condition As the condition which caused [redacted] and her boyfriend’s cancellation was specifically excluded from coverage under this plan, they were ineligible for reimbursement Following our denial of the claim, [redacted] contacted our office and advised that the cancellation was actually due to a different illness that she had, other than the one noted on the Attending Physician Statement from her doctor As such, we agreed to obtain additional medical documentation from her physician in order to confirm her examination and treatment for such other illness, thus prompting the couple’s cancellation We have now received [redacted] ’s medical records from DrIce which do not confirm a second illness for which [redacted] underwent an examination and received treatment at the time of her cancellation on February **, 2016, contrary to [redacted] ’s contention As such, we must maintain our denial of this claim based on the medical documentation received We do note that [redacted] indicated in her complaint that there were several other reasons for her cancellation Of those, please understand that a cancellation due to either the condition of the resort at that time or any custodial issues [redacted] may have had are not specified reasons under the plan and as such we are unable to consider her claim on such basis [redacted] does note two remaining reasons for the cancellation noted in the complaint, one regarding her own medical issue and one regarding MrJoppie’s parents’ health Please understand that the medical documentation received thus far does not indicate that [redacted] suffered from and was examined and treated by a physician for any other condition at the time of cancellation If she in fact had been, we encourage [redacted] to provide us with the contact information for that treating physician and we will be happy to obtain the applicable medical records to further review the claim on that basis Finally, with regard to the mention of an illness of MrJoppie’s parents, should [redacted] wish to pursue this claim on that basis, she can have the treating physician(s) for these individuals complete the attached Attending Physician Statement and we will further review the claim on that basis However, until such time as additional information and documentation is submitted for our review, we must maintain our original denial of this claim We trust we have addressed the issues raised in [redacted] ’s complaint Should you have additional questions, please feel free to contact our office
We are in receipt of the complaint submitted by [redacted] and are responding accordingly As per the information received, [redacted] and his family cancelled their trip to Aruba due to concerns related to the [redacted] *** The Plan the [redacted] purchased provides a reimbursement as a result of a trip cancellation in the event of certain risks, both non-medical and medical One such specified medical reason is a cancellation due to a Sickness Sickness is defined in the Plan as follows: Sickness means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the plan is in effect The Plan also contains specific exclusions to the eligibility for coverage One such exclusion states the following: General Plan Exclusions In Parts A & B: We will not pay for any loss caused by or incurred resulting from: pregnancy, except if hospitalized; From the information received, there is no indication that [redacted] was suffering from a Sickness, as defined under the Plan, at the time of the cancellation, Rather, we understand that the reason for the family’s decision to cancel their travel plans was due to her pregnancy and the concerns for the potential of an illness occurring in relation to the [redacted] *** While we certainly can appreciate and empathize with the [redacted] ’ decision to cancel their trip, unfortunately, as the reason for such cancellation, namely the concern for the potential of contracting an illness, is not a specified reason under the Plan, we were unable to consider their request for reimbursement Please note that the Plan in its entirety, including all specified reasons for cancellation, as well as all specific exclusions to the eligibility for coverage, are provided to the participant prior to and concurrent with their purchase of the plan In addition, our contact information is provided should a potential plan participant have any questions regarding the plan We trust we have addressed the issues raised in [redacted] s complaint Should you have additional questions, please feel free to contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The explanation provided by the business is not accurate, nor was my previous request for proof of receipt of said information providedAt the time of purchase (through the Expedia website), the information provided is inconsistent with the 'fine print' the business is attempting to leverage to prove their caseUpon further investigation I see that this is a very common problem for this business, hence their horrible customer satisfaction rating on multiple sitesSince this business is unwilling to resolve this claim, other avenues will be pursued In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reviewed [redacted] ’s complaint and we are responding accordingly In his complaint, [redacted] explains that he and his wife were unable to board the ship for their cruise as they did not have the appropriate travel documents In particular, as they held birth certificates issued in Puerto Rico prior to 2010, in order to travel using them, they were required to obtain new, valid birth certificates for use in travel [redacted] indicates that they were unaware of such a requirement and did not find any information related to that on the cruise line’s site As the reason the [redacted] did not travel was due to a lack of the necessary travel documents, such reason is not one covered under the plan and we are unable to consider their request for a cash reimbursement Please note that the [redacted] may be entitled to future cruise credits from the cruise line They may wish to contact the cruise line to see if they did indeed qualify for such future cruise credits and if so, how to make use of them While we cannot speak to the travel documentation information provided by the cruise line, we did note that that the cruise line’s website does indeed include notice of the need for a valid birth certificate for travelers holding a birth certificate issued in Puerto Rico prior to July *, While we understand [redacted] ’s disappointment at the outcome of this claim, we hope he can understand that we must review each request in accordance with the terms and conditions of the plan purchased
We have reviewed [redacted] ’s complaint regarding her and her late companion, [redacted] ’s, claim for Trip Cancelation reimbursement Based on the information received, [redacted] and [redacted] cancelled their scheduled cruise due to [redacted] ’s illness However, no verification of such illness has been provided to our office to date Rather, [redacted] did submit a copy of [redacted] ’s death certificate, confirming his death on February **, While we do wish to express our sincere condolences to [redacted] for her loss, please allow us this opportunity to explain why additional information was requiredThe plan purchased provides for reimbursement in the event of a cancellation due to both specified medical and non-medical reasons In order to qualify for reimbursement under the plan, verification of diagnosis and treatment by a physician at the time of the cancellation of the travel plans is required Regrettably, the documentation submitted by [redacted] did not confirm such diagnosis and treatment at the time of the couple’s cancellation, namely on or about January **, For this reason, we requested that [redacted] provide such verification and submit same to our office for reviewWhile the information provided to date does not confirm [redacted] ’s illness at the time of the cancellation, we have agreed to make a consideration and provide payment based on the information contained on the death certificate Accordingly, payment in the amount of $per person is being sent to [redacted] ’s attention for both herself and [redacted] ’s estate Please understand that this reimbursement is being made solely as a goodwill gesture and does not impinge upon any of the plan’s terms and conditions under which this claim is consideredWe trust that we have adequately responded to the concerns raised in [redacted] ’s complaint Should you have any additional questions, please feel free to contact our office
We have reviewed [redacted] ’s additional comments and are responding accordingly As previously advised, the plan contains a list of specified reasons for cancellation which make one eligible for reimbursement under the terms of the plan As [redacted] ’s reason for cancellation, namely the loss of a business contract, is not among said specified reasons, he therefore is not eligible for reimbursement While we can certainly appreciate [redacted] ’s disappointment in the outcome of his claim, we must adhere to the terms of the plan Should you have any additional questions, please feel free contact our office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will take matters up with my airline...as they accepted my dr note for another flight..as I stated I will let my fans around the world know the disgrace scam of a company you are [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I made the claim is was during time of duressThe legitimacy of it was and is accurate despite the differences in date and nameI was doing multiple things trying to organize and get things together following this tragic lossYes, there are some discrepancies but as one can see per documentation, that is accurateYou can call the state of WV to verify adoption of this said individual if need be! However, I should still receive my fundsThis has been ongoing and continually drags it outIt's uncalled for! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They only did this because I resorted to you guys since they wanted to rip me off after they told me that the checks wouldve been madeYou cant allow business like this keep ripping clients off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I was only refunded $250 by [redacted] last week. Why not the $400 ($200/passenger)? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted] [redacted] *** [redacted] HelloMy complaint was resolved by the AON insurance company and can be closed.Thank you so much for your help!Sent from my iPad
We have reviewed [redacted] ***’s complaint and we are responding accordingly Based on the information received, [redacted] cancelled her scheduled trip, a visit to her family member for the Thanksgiving holiday, because her family member was no longer going to be in town to host her during her trip Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However, as a change in plans due to the cancellation of a planned event, or a family member being unable to host a traveler, is not one of the covered reasons under the plan, we were unable to consider her request for reimbursement Please note that the plan in its entirety is provided prior to purchase for review Further, the confirmation provided to [redacted] contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan Finally, with regard to [redacted] ***’s request for a credit, please note that if she cancelled her flight prior to the departure time, we would kindly suggest that she reach out to the airline to determine if there is any credit available to her on her canceled ticket We trust that we have addressed the concerns raised in [redacted] ***’s complaint Should you have any additional questions, please feel free to contact us
We are in receipt of the complaint filed by [redacted] and are responding accordingly. [redacted] initiated a claim with our office seeking reimbursement for his Trip Interruption benefits. Such claim was reviewed and payment was issued to [redacted] in the amount of... $975.39 on June *, 2017. Following our payment, [redacted] contacted our office to advise that he attempted to cash the settlement check at a [redacted] bank, from which the check was issued, but was advised that as the check was over $500, and as [redacted] did not have a bank account with ***, they would not accept the check for cashing. [redacted] advised us that he has no bank account in any bank and as such is unable to cash the check in question. [redacted] also advised that he was refused cashing at a check cashing facility. Please note that we are aware of no such restrictions at such a facility, unless that facility itself has certain restrictions. [redacted] has requested a new check be issued to him. We have advised [redacted] that we are more than happy to issue him a new check, upon return and voiding of the original check. However, please understand that such replacement check will be subject to the same bank restrictions at [redacted] Bank regarding cashing. As [redacted] maintains that he has no bank account to use for cashing or depositing this check we have researched the matter and offer him two suggestions. Should [redacted] wish to, he has the option to open a bank account and deposit this check and then draw on that account, in accordance with that particular bank’s requirements. Should [redacted] not choose that course of action, from our research it appears that some larger stores will cash insurance settlement checks. Our research indicates that Walmart Stores provide this service to their customers, for insurance settlement checks up to $1000, and for a nominal fee. We have also confirmed that there are a number of Walmart Stores within a 3 – 5 mile radius of [redacted] ’ home. We hope this information is helpful to [redacted] . We trust we have provided sufficient information to respond to the concerns raised in [redacted] ’ complaint. Should you have any additional questions, please feel free to contact our office.
We have reviewed [redacted] ’s complaint and we are responding accordingly In her complaint, [redacted] advised that after booking the trip, she found out that her child’s school year was starting on an earlier date than she expected and as such, she and her family would be unable to travel Unfortunately, [redacted] ’s reason for cancellation is not one covered under the plan Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan However, a conflict with a school schedule is not a specified reason in the plan As such, we are unable to consider [redacted] ’s request for reimbursement Please note that the plan in its entirety is provided to the traveler prior to and concurrent with the purchase Further, the traveler must initial their understanding and acceptance of such terms in order to complete the purchase While we understand [redacted] ’s disappointment in the outcome of her request for reimbursement, we hope this has provided further clarification of the claim determination and understanding that we must review each request in accordance with the terms and conditions of the plan purchased