Midwest Recovery Systems, LLC.

Complaint: [redacted]
I am rejecting this response because:
I have to accept or reject this response within 7 days of receiving this response. With no result and only a "dispute" being entered, I will have to reject until the matter is resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not see how MRS takes this matter seriously as I would expect that MRS communicates with the consumer before placing a collection entry on the consumer's credit files. This is also not the first time MRS acted this way as there are many of the same complaints when searching for MRS on GOOGLE.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 02/24/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing Mrs. [redacted]'s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Mrs. [redacted]'s complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our office has never spoken to this consumer. The only communication our office had was with the consumers spouse on 06/02/2016, at which point MRS informed the spouse we would not be able to disclose any personal information without the consumers prior consent to do so. The spouse understood, and said would have the consumer contact our office immediately. The consumer never called our office after that communication, and since that time MRS has made a total of 8 attempts to contact Mrs. [redacted] at [redacted] which was the number provided by our client, and confirmed by her spouse. Our office is well within the guidelines of FDCPA, and all other regulatory requirements, and the claims of harassment & mistreatment are 100% inaccurate. Often times, our office gets lumped into the "harassing, bullying, threatening" category because of our line of business, but MRS takes these claims very seriously, and can provide 100% call recordings, and documentation to support our investigation. With that said, our office has considered this communication a consumer dispute, and will handle this claim accordingly. The account has been cancelled and returned to our client for further investigation, and MRS will no longer attempt to contact this consumer from today's date. Please don't hesitate to contact our office directly should there be any more concern regarding this matter.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because:
I had previously disputed this claim with MRS, they have yet to send me a debat validation or mark it as disputed with credit bureaus.I will now file a complaint for with my state attorney general, MRS has also failed to provide information I requested verifying they are legal to collect in my state with their licensing information. This is an attempt to reset the original time frame of when the initial dispute was submitted. Sincerely,
[redacted]

12/13/2017: Mediator sent business email requesting update.12/26/2017: Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  It was found that your account has been mark UTV (unable to validate) on 11/7/2017.  A deletion record has been submitted to the credit reporting agencies on 11/11/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team This consumer does have 2 accounts in our office.  I marked the second account as UTV also and a deletion will be submitted to the credit reporting agencies on12/29/2017.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as PIF (PAID IN FULL) and returned to our client since the consumer acknowledged and paid the debt. A credit bureau deletion record was submitted on 05/12/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint.  Please allow 30 days for validation to be provided. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because: I accept the initial response, but not as a resolution.  I have multiple voicemails from Midwest, missed calls from Midwest, and I have sent a request for a debt validation letter via Midwest Recovery System's own website.  I'm confused as why they would say they have never had contact with me. I look forward to this being resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send me a copy of this letter that was sent out to the credit Bureaus via this message.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Prior to this complaint being filed, we received no communication from this consumer either written, or verbal, after multiple attempts to contact her at various numbers provided by our client. Our internal policy however is to honor verbal & written DISPUTE claims any time a consumer is expressing such a claim. With that said, we have acknowledged this as a dispute/validation request, and have marked this account DISPUTE as of today's date, and will issue a request for validation documentation from our client. Those documents will be mailed to the newly provided physical address. Please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Contact Name and Title: MRS Support
Contact Phone: [redacted]
Contact Email: [redacted]
We were unable to find anyone in our system with the name Natalie Sparks. Please provide more demographic information so that we can track this problem down. Our contact information has been...

provided with this response. In the event we are able to locate this consumer, we will do everything within our power to rectify the situation immediately.

Please have the consumer provide the last 4 digits of her SSN#.Best Regards, [redacted] M. [redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Validation must first be requested from the original client, [redacted]. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 11/3/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as UNABLE TO VALIDATE and returned to our client. A credit bureau deletion record will be submitted on 04/07/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because:QatarAffecting someone's credit report fraudulently is serious. This is completely fraudulent attempt at collecting a fraudulent loan. Midwest recovery is just throwing darts at a board on fraudulent debt trying to collect with no legitimate info. at all. Your claimed client, western sky delbert services and their friends cash call have been sued out of business due to fraudulent high interest loans .They have been defunct since 2013 so their can be no contact. Remove derogatory credit report information on all three major credit reports immediately. Sending all of my information including illegal calls with spoofed phone numbers from Midwest to State attorny generals office of Missouri. Virginia already has all info.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as CANCELLED and returned to our client. A credit bureau deletion record was submitted on 07/03/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted].  - MRS Compliance Team