Midwest Recovery Systems, LLC.

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Cancelled and Returned and returned to our client. A credit bureau deletion record was submitted on 10/25/2017. Please allow 30-90 for the credit bureau to update their records.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  It was found that your account has been located. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Dispute as of 01/22/2018 and a record of dispute will be sent to the three credit reporting agencies.  Additionally, a validation request has been submitted to our client. Once they have provided the requested documentation, it will be forwarded to you at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because:I don't feel comfortable giving any part of my social over the Internet but here is the account# placed on my credit report by your company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record was submitted on 12/09/16.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE on 12/11/2017 and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint.  MRS is allowed 30 days to provide validation.  If validation is not available in 30 days MRS will mark the account as unable to validate and submit a deletion record to all three credit reporting agencies.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaint. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as FRAUD and returned to our client. A credit bureau deletion record will be submitted on 02/17/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the opportunity...

to respond. Upon receiving notification of this complaint, MRS conducted an investigation with regard to this matter. The investigation has found the following: Our office has had over 20 communications with this consumer in which none of the communications was a dispute ever discussed. Ms. [redacted] made payment to our office on 8/16/16 for $510. On 8/19/20165 our office received an email from Ms. [redacted] stating that she had paid this account previously to another agency, and must have forgot. Upon receipt of her previously paid in full letter our office notified our client on 08/20/2016. Ms. [redacted] contacted our office immediately wanting an answer about what was going to be done regarding a refund for the payment she authorized. It was explained to Ms. [redacted] than our Client contractual agreements state that in the event of a dispute we are required to collect all the supporting documentation we can for their review. Often times consumers will get a paid letter, or settled in full letter, only to do a charge back, reversal, stop payment, etc., after being provided the letter. We can only be ceratin that those things did not transpire after our client is able to reconcile their internal accounting to make sure whether there was or was not a payment applied to the account. On 8/25/16 our office received notification from our client that the debt was sold to [redacted], whom then placed the account with [redacted], and that they recommended our office to refund the payment until they were able to provide the chain of title. That refund was issued on 08/25/2016 and the consumer was provided a confirmation number. On 9-8-16 the consumer also filed an online dispute with the credit furnishers in which we updated with an XB Compliance Condition code. The consumer then flagged another dispute through E-Oscar on 9/12/2016. The account has now been marked as Unable to Validate & returned to our client for further investigation. Please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Unable to Validate and returned to our client. A credit bureau deletion record was submitted on 10/22/2017. Please allow 30-90 for the credit bureau to update their records.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as CANCELLED and returned to our client since the consumer provided proof of previous payment. A credit bureau deletion record will be  submitted on 07/28/2017.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  This account has been marked as Fraud as of 12/28/2017 and a record of deletion has been sent to the three credit reporting agencies on 12/31/2017. Please allow 30 days for the credit reporting agencies to update their records. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because:
I sent a complaint with Consumer Finance Protection Bureau on Midwest Recovery and they stated the same thing about getting back with me and that was 30 days ago. Midwest has yet to send any documentation, but is still harming my Credit with a Fraudulent account on my report. Please advise me to what I need to do. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They claim I did not request the information from them in Jan 2016 and I did request a hard copy to take to police and because their untruthfulness , I further reauest that from now ( today May 16th , 2016 NO future contact from any kind from their Midwest Recovery Systems of sister companies known and unknown ) 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never gotten any phone call messages from this company or have I seen any letter explaining any information. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is another attempt to negate my validation request. I contacted the original creditor and was informed they no longer handle this account or any matters regarding this account. I was instructed on several occassions to contact Midwest. When they assumed the debt they should have assumed the chain of custody and all the documenation there of. I request that this account be deleted now as there is no documentation to validat this account. I have already sent in previous requests and it has since been atleast 3 months. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as DISPUTE and a validation request has been submitted to our client. Once they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Complaint: [redacted]
I am rejecting this response because: Even though they say it's been deleted from my credit bureau on 9/22/16. The company still sent me a letter of validation of the account dated 10/6/16. Ts is not proper validation as it is a computer printout and shows the mdebt was written off in 2010. Therefor no further action is taken and no validation. Want all efforts to cease in collection on this account
Sincerely,
[redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter. Our internal policy is to honor both verbal, and written validation requests. This account has been marked as CANCELLED and returned to our client. A credit bureau deletion record was submitted on 09/22/2016.  If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, MRS regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing this complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of this complaint, MRS investigated regarding this matter.  Our internal policy is to honor both verbal, and written validation requests. This account has been marked as Dispute as of 02/14/2018 and a record of dispute will be sent to the three credit reporting agencies.  Additionally, a validation request has been submitted to our client. Once they have provided the requested documentation, it will be forwarded to you at the address provided in this complaint. If there are any questions, please contact our office to resolve this at [redacted]. You may also email us at [redacted]@mrs-direct.com.  - MRS Compliance Team