Miracle Garcinia Cambogia

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our site agrees to our terms and conditionsWe have a 100% satisfaction
guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by caseThese terms are stated on the website from where the customer places their order.Our company and product name is Miracle Garcinia CambogiaAll billing statements, order confirmations, and products state our name exactlyHowever, this customer did not order from this companyWe do have set prices for our productsThe pricing listed by this customer is not ours nor do we have any orders placed under his name nor addressIf the customer feels this is an error he may contact us via email or telephone which are both listed below.
Miracle Garcinia Cambogia Support
www.miraclegarciniacambogia.coCamino Ruiz STE #215San Diego, CA
Customer Service: ###-###-####
Monday - Friday , 8am - 4pm
Pacific Standard Time

At Miracle Garcinia Cambogia, every customer is given the right to try their first day supply without charge for the first daysAfter the day period if the customer is
unsatisfied with their product they are to contact customer service to notify a request for cancellationIf the customer keeps their day supply and does nothing, they are automatically billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.miraclegarciniacambogia.com/main/order.php, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.miraclegarciniacambogia.com/main/order.php where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Mrs***, placed his order on 12/2/This is when he paid the initial $and this began the day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mrs*** was automatically billed for her second day supply on 1/2/as explained to her in the terms and conditions for which he agreed toHer third bottle was automatically shipped and billed out to her days later on 2/1/ Mrs*** still has not contacted our company an any way to a request for cancellationHer account was charged for her third bottle on 3/3/and this package of her 4th bottle is on the way to herAs a courtesy, we have also refunded Mrs***'s account in the amount of $for the last shipment as we value customer satisfactionAlthough, Mrs*** ordered our product and has never contact us to cancel her membership, she has been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is clear that this Company has no intention to honor
their own offer. Why on earth would
anyone want more of a product that they are not satisfied with? That is a poor attempt at deflecting the real
issue at hand. It is also preposterous
to insinuate that it is not “possible” to issue a check. In their own admission in the opening sentence
of their response, there has in fact been a lot of conflicting information, and
yet again I the client must point out to the business owner that the “Terms”
they like to “refer” to are not clear and in some cases untrue…. And let me quote them directly from their own
response…
“In our terms, regardless of placement, it verifies
there is a 30-day return period or the charge becomes final sale.”
Wrong! Placement of
terms is EVERYTHING in binding documents my friends. It is not what you “want” it to mean. It is what it states that it means. And YOUR terms clearly state that all sales
are final after days in reference to shipping insurance PERIOD END OF STORY
“In
our terms we also confirm we cannot process a refund any other way apart from
issuing it back onto the original account.”
Their “Terms” do in fact NOT say that the only
form of refund is in the form of a credit back to the original card.
That was purely a fabrication to suit their needs and
misrepresentation of the facts. The fact
is you offered a refund and I accepted it… Now fulfill YOUR obligation. Honor, professionalism and a clear sense of responsibility
are the corner stones of any successful organization and it seems these traits
are clearly lacking in this business. Shame on you!
SHIPPING PROTECTION
Terms and Conditions:
***GShipping
protection is available for purchase for $on all
order optionsIf the shipping protection option is added to the order we will
guarantee your order arrives within 3-business days or you may contact
customer service within days of your original order and receive a full
refund on your shipping protection chargePlease note: Your original order
MUST be returned intact and UNOPENED to receive your full refund and you will
still be liable for whatever product you opened and used even if you have
purchased the shipping protectionAfter days from the original purchase all
sales are final
REFUNDS AND RETURNS:
SATISFACTION: We want
You to be satisfied with our products and servicesIf you are ever not
satisfied with any product that you ordered, you may call our customer service
department toll-free at 1-855-253-and request a refundIf you are calling
about refunding a purchase, our customer service team will handle it on a case
by case basisMore stipulations to our refund policy are as follows:
ACustomers are
restricted to receiving a single refund per product orderedRepetitive refunds
are not permitted unless the product, as delivered to You, is defective
Miracle Garcinia Cambogia reserves the right to refuse a refund to any customer
who repeatedly requests refunds or who, in Miracle Garcinia Cambogia’s
judgment, requests refunds in bad faith
BIn order to process
Your refund, You must supply Miracle Garcinia Cambogia with Your name and
delivery addressIf You provide us with insufficient or incorrect information,
Your refund will be delayed
CDepending on the
bank that issues the credit card You used, Your refund can take up to thirty
(30) days to appear on Your credit card statementIf You have any questions
about whether a refund has been issued by Miracle Garcinia Cambogia, please
call Our Customer Service Department toll-free at 1-855-253-
DCredit Card
DescriptorBy ordering products from Miracle Garcinia Cambogia, You authorize
Miracle Garcinia Cambogia to charge Your credit card accordinglyThis
authority shall remain in effect until and unless You have cancelled future
orders of the products as described in this Agreement, abovePlease be aware
that the descriptor (or subject line) that appears on Your credit card entry
will refer to Miracle Garcinia CambogiaIf You have any questions about the
descriptor on Your credit card statement, You should call Our Customer Service
Department toll-free at 1-855-253-
EModificationsWe
reserve the right to modify the prices charged for the products, or to add or
remove any products, from the Website at any time without prior notice to You
Price quotes provided to You prior to any price modification shall be honored
FBilling ErrorsIf
You believe that You have been erroneously billed, please notify Our Customer
Service Department toll-free at 1-855-253-immediately of such error
GIf you are not
satisfied with your trial for any reason, simply contact us within days of
placing your orderPlease allow 3-business days for refunds to processTo
cancel your subscription you will need to contact us at 1-855-253-Monday
to Friday from 8am to 5pm PSTPlease note that we are not responsible for lost
or stolen items. Failure to use the product(s) does not constitute a
basis for refusing to pay any associated charges (i.etrial charge)We will
not provide any refunds or accept any returns for any cancellations made more
than days after placing Your order. Cancellation of Future Orders
If You wish to cancel future deliveries of product You must contact Our
Customer Service at 1-855-253-Monday to Friday from 8am to 5pm PST and
request that such future shipments be terminatedWhen emailing us, please
include your full name and address, as well as the name of the product(s) that
you orderedYour request for termination, whether by phone or email, will be
processed immediately; however, You will be responsible for payment for any
product that has either A) already been shipped to You or B) already been
delivered to you at the time of your call
WE WILL NOT HONOR
EMPTY BOTTLE RETURNS!
Regards,
*** ***

At Miracle Garcinia Cambogia we appreciate all of our customersHowever, to date, we have not received an email or a phone call to cancel her
membershipIf we would have received either of those, she would have received a cancellation notice via email moments after cancelling her accountAs a courtesy, we will refund the charge of $(billed on 5/10/14) back to the card she placed the order withHer bank or credit card company will be responsible for returning those funds appropriatelyThe refund will take 3-business days to processShe may contact us via email or phone for the transaction ID of the refund if she wishesPlease contact us if there is any further questions or concerns regarding the account

Ms*** placed an order on November 13th, for a month supply of Miracle Garcinia Cambogia for $149.94.
In the terms and conditions she agreed to when placing the order, it stated that there is a membership associated with each order and she would be billed and shipped a
new bottle days after placing her original orderIf at any time Ms*** wanted to cancel her membership, she could either call our customer service department or email our customer service support team.
Ms*** contacted us on February 19th, and was refunded $for the new bottle at the discounted priceShe was also refunded $as a courtesy for the shipping cost to return the productWe received the return product on March 17th,

Revdex.com:
Thank you for acting on my behalf. I have reviewed the response by the business in reference to the complaint ID *** and do find that this resolution would be satisfactory to me. For the record, I would like to point out that I confidently purchased the merchandise thinking that the Miracle Garcinea Cambogia brand was the one promoted by ***. I had no intention of returning the product except that much publicity has been written about the wrong product being sold out there which called my attention. To my surprise and disappointment, I did find the attached report regarding Miracle Garcinea Cambogia brand right on ***'s website, indicating (by a FAIL) that there was only 60% of the main ingredient (HCA), the one that makes the product actually work.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint is not that the business did not refund my money. They did
so (with a little prodding.) My complaint is that they employ unclear
and deceitful business practices. I am an intelligent person, I have a
master's degree, but when ordering from their website, it is not stated
CLEARLY that anyone purchasing their products are entering into any kind
of contract, or that your credit card would continually be charged. My
concern is that because of this lack of clarity, a customer can
unknowingly enter into a contract, cancel their credit card for whatever
reason, and the company would try to charge that person's card,
therefore opening up that individual to notices of late payments and
possible bad credit reports. I feel the company has an obligation to
CLEARLY spell out to anyone on their website exactly what they are
getting themselves into when they make a purchase. I think they are
using loopholes to bilk money from unsuspecting customers. Thank you
Regards,
*** ***

We are unable to locate an account using the information you providedPlease verify that the product you ordered was Miracle Garcinia Cambogia by referring to the email
confirmation you received upon placing the orderYou can also refer to the label on the product, or your bank statement to verify the exact name of the company that charged youIf it is in fact, Miracle Garcinia Cambogia that you ordered, please provide us with the exact name
and
address
on the account
We would also need you to verify the date and amount the account was charged, as well as the last four digits on the card that was charged
If you would like to speak to a customer service representative, please contact our customer service number during business hours.
We would also like to mention that we do not offer a trial at $to begin with

The customer placed her order via our website on 3/3/She then contacted our customer service department on 3/4/wanting to cancel her orderAt that time, the customer was informed about the ingredients in our product and how they workShe was also informed how to take the productWe have
never given a 100% guarantee that the product will work for everyone, as it is an herbal supplementThe terms and conditions are clearly stated on our website when placing the orderThose terms state that all sales are final after daysThe customer again contacted our customer service department on 5/9/stating she was not happy with the product and that she wanted a refundAt that time, she was again informed that all sales are final after days and we were not able to refund the charge for herWe have always recommended that a customer use the product for 2-months for best results, as with any supplementWe have only received phone calls from the customerIf at any time she was unable to get through on our customer service number (we do give the option to leave a voicemail for a call back after minutes of waiting) our support email is also available on our website, the pamphlet she received with her order, as well as on the confirmation of her order she received in March. As a courtesy only, we will refund the charges of $and $The refund will take 3-business days to process

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our site agrees to our terms and conditionsMrs*** placed the order March 24, 2014 on our website for our package of one day supply with the discounted monthly membership for
$53.98 with no shipping and handling costsShe also elected to do the shipping protection for her package making her total $58.97. After the day period, which begins the day Mrs *** placed her order, if the customer is unsatisfied with their product for any reason they are to contact customer service within those days to notify us and request a cancellation to prevent being billed for a new supplyIf the customer keeps their day supply after the days and does not contact us, they are automatically billed and shipped another product on the 31st day and it continues automatically every days thereafter until we receive any notification the customer wants to cancel. Since there was no cancellation sent within those days, she was billed at the discounted rate of $for a new day supply on April 23, 2014. She sent an email to us on May 5, requesting a cancellationShe was then sent those terms that were agreed to when she made her first purchase that also authorize the monthly billing and cancelled. Mrs*** had the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on miraclegarciniacambogia.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on miraclegarciniacambogia.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website in several places. As previously stated we do value all of our customers here at Miracle Garcinia CambogiaWe will refund her the $Mrs*** will receive an email confirming she has been refundedPlease take the time to read our terms and conditions for our monthly memberships and policies as we have them in several places on our website at ( www.miraclegarciniacambogia.com )

At Miracle Garcinia Cambogia we appreciate all of our customers. Mr
*** placed the order 3/18/14 for our package of buy get free for $149.94 with no shipping and handling costsOn our website we have specific blocks for each customer to enter their informationWhen Mr*** entered his information when the order was placed, the information was not entered correctly in the correct boxDue to this error, his original package that was shipped the following business day after the order was submitted was returned to usHe has called our customer service line and had a conversation with one of our representatives on 3/31/His address was corrected and a new package was reshipped to him free of chargeThe package was shipped on 4/1/with the new tracking number of ***. When Mr*** spoke with the representative he was told it may take up to seven business days for the package to be deliveredHe could have requested his tracking number and tracked his package on ups.comAfter tracking the package, we show that his package has been deliveredWe have the confirmation showing it was delivered to the address provided on 4/8/Mr*** can contact his local post office using the provided tracking number to assist in locating his packageAt any time Mr*** could have contacted our company, as he did previously, for assistance in this matterIf Mr*** would like to speak with another representative he may contact us during business hours at our customer service number or our email support team

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our website agrees to our terms and conditionsMrs *** placed the order on our website on 1/3/for our package of bottles for $with the discounted
monthly membershipThe offer was also for no shipping and handling costsShe also added the shipping protection for her package for $making her total $This is paid for upfront when she entered her credit card information on 1/3/As with any website, if the product is not purchased upfront the order would not process nor be shipped to the customerWe do not and have never offer a 100% money back guaranteeWe have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placedEach customer may call or email customer service at anytime to request a refund as all refunds, if any is granted, is purely on a case by case basisThose terms and conditions also state that all sales after days are final and also state that the customer is responsible for all packages billed and/ or shipped prior to their cancellation dateEach order for the buy two get one free enrolls each customer in a monthly membership after daysThose days began the day she placed her order as it statesShe has called our customer service line to request to cancel her monthly membership on 7/16/14, several months after her days expiredDuring this call she was explained the terms and conditions that state she is agreeing to and authorizing the original charge and monthly membership charges until she contacts us to cancelMrs *** was billed, shipped, and received a new day supply on 4/10/14, 5/10/14, 6/9/14, and 7/9/All monthly membership charges are $When she called our customer service line and spoke with a representative, she was given a courtesy credit to her account for one supply of Miracle Garcinia Cambogia of $The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit and the membership had continued for many months with no cancellation requestedAs previously stated we do value all of our customers here at Miracle Garcinia CambogiaMrs *** has been refunded two more charges of $She will also receive emails confirming the refunded amountsDue to the date of the the first monthly billing, we are unable to refund her account for the 4/10/chargeWhen she contacted our customer service line and spoke with a representative she was sent an additional email confirming her account was canceledPlease take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php )

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our site agrees to our terms and conditionsWe do not specify nor advertise any amount of weight a customer will lose while consuming our productThe product is used as an aide in weight loss
The results will always vary for each customerOur website is always active for all customers to view those terms and conditions and has always been available for reviewMrs *** placed first order on our website on 3/26/for our package of bottles for $She then visited our site again and ordered another bottles for $with the discounted monthly membershipThe offer was also for no shipping and handling costsShe added the shipping protection for her package for $making her total $We do not offer nor have we ever had a 100% money back guaranteeWe have a satisfaction guarantee as the terms and conditions state and she agreed to when each order was placedEach customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis or to cancel their membershipThose terms and conditions also state that all sales after days are finalMrs*** did not contact us in any way to allow us to assist her nor to cancel her monthly membership as it is still activeAs previously stated we do value all of our customers here at Miracle Garcinia CambogiaWe will refund her $for the two monthly membership charges she has been billed forMrs *** will receive an email confirming the refund and that her account has been canceledPlease take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com/main/order.php )

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our site agrees to our terms and conditions as they would with any other ordering websiteWe do not
and cannot specify, guarantee, nor do we advertise any amount of weight a customer will lose while consuming our productThe product is used as an aide in weight lossThe results will always vary for each customer as with any weight loss supplementMrs *** placed the order on our website on 3/6/for our package of bottles for $with the discounted monthly membershipThe offer was also for no shipping and handling costsShe also added the shipping protection for her package for $making her total $We do not and have never offer a 100% money back guaranteeWe have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placedEach customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basisThose terms and conditions also state that all sales after days are finalShe had not called our customer service line to request to cancel her monthly membership until after she was billed and shipped a new supplyEach order for the buy three get two free enrolls each customer in a monthly membership after daysThose days begin the day she placed her order as it statesMrs *** was billed and shipped a new day supply on 6/4/when her day period expired due to the membership not being cancelledAll monthly membership charges are $She called our customer service on 6/10/and spoke with a representative and a supervisorShe was given a courtesy credit to her account for one supply of Miracle Garcinia Cambogia of $The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit and the membership had continued with no cancellationAs previously stated we do value all of our customers here at Miracle Garcinia CambogiaMrs *** has already been refunded one charge of $that was billed to her account by our companyUnfortunately we cannot not be responsible for any other charges nor fees that any customer has been charged for by their bank or credit card companyThose charges or fees are from another company and any refund if any would be the decision of the bank or credit card companyPlease take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php )

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not be acceptableThe attachments above dispute everything they are saying
And if it was not received from them, then why are they billing me and their phone number attached to the text message
Regards,
*** ***

At Miracle Garcinia Cambogia we appreciate all of our customersAny customer that purchases from our site agrees to our terms and conditions as they would with any other ordering websiteMrs *** placed her order on our website on 4/16/for our package of bottles for $with the
discounted monthly membershipWe do not have nor offer trials, samples, nor free bottlesYou must purchase at lease one bottle at retail value ($53.98) to get one bottle freeThe offer was also for no shipping and handling costsShe then added the shipping protection for her package for $making her total $This order was placed voluntarily on our website where she entered all her information including her credit card numbers and three digit security codeWithout any information entered by the customer on our site, no order would have been placedMrs *** called our company on 4/17/and left a voice mail informing us that she would like to cancel the order that she placed and received email confirmation forWe state on our website that all orders are shipped within business hours so her order had been shipped and was on the way to herHowever, on 4/21/we received paperwork from her bank and/or credit card company that she had disputed the voluntary charge and orderAs with any company, we have to wait until the investigation is complete by the customer's credit card and/ or banking institution and cannot issue any refund nor charge to the card usedMrs *** then again called on 5/31/and 6/14/Each representative and supervisor she spoke with informed her that she had disputed and lost her disputeWe have received the returned packageAs a courtesy, although the dispute had been lost, we will refund her the $Mrs *** will receive an email confirming the refundPlease take the time to read our terms and conditions and our ordering process at www.miraclegarciniacambogia.com

We value all of our customers here at Miracle Garcinia CambogiaWe do have a satisfaction guarantee and we handle each situation case by case in regards to refundsHowever, Mr*** did not order from Miracle Garcinia Cambogia We are not affiliated with these companies provided in his complaintWe cannot assist Mr*** since he did not order our product

I love these , easy way in the world. I lose weight quickly. Want to buy this product again. From the San Diego, ca. It is truly the best.

I found this to be a scam. I placed an order, didn't care for the product, and unexpectedly received another bottle in the mail. When I contacted customer service I was told I was on a monthly supply which was stated in their terms and conditions. I told them I could return the unopened package for a refund but they said they could not accept returns.

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not and cannot specify, guarantee, nor do we advertise any amount of weight a customer will lose while consuming our product. The product is used...

as an aide in weight loss. The results will always vary for each customer as with any weight loss supplement. Mrs [redacted] placed the order on our website on 4/4/14 for our package of 3 bottles for $104.97 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $109.96. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. Each order for the buy two get one free enrolls each customer in a monthly membership after 60 days. Those 60 days begin the day she placed her order as it states. She has called our customer service line to request to cancel her monthly membership on 6/18/14 after her 60 days expired. Mrs [redacted] was billed and shipped a new 30 day supply on 6/3/14. All monthly membership charges are $24.63. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. Mrs [redacted] has been refunded one charge of $24.63. She will also receive an email confirming the refunded amount. When she contacted our customer service line and spoke with a representative she was sent an additional email confirming her account was canceled. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php ).