Miracle Garcinia Cambogia

Revdex.com:
I have received my package from the company this afternoon. It was received as agreed. Thank You for your assistance  in this matter. Best Regards, [redacted]

Here at Miracle Garcinia Cambogia we appreciate each of our customers. Mrs. [redacted] placed her order in Jan of 2014 for our buy 2 get 1 free package with a discounted monthly membership. Any customer that purchases from our site agrees to our terms and conditions. That is when she paid...

the initial $109.96 and this began her 60 day cycle to use her supply. Our terms state that each customer is to contact customer service using our customer service number listed on the product bottle, our website, or the customer service card that is sent with each package. If any customer is not able to hold or reach a representative, all customers are given the opportunity to leave message. We return all voice mails left within 24-48 hours. Since there was no notification of a request for cancellation, Mrs. [redacted] was automatically billed for her next 30 day supply on 4/10/14 as explained to her in the terms and conditions for which she agreed to. This fourth bottle was automatically shipped and billed out to her after her 60 days expired. 
The terms are disclosed clearly on miraclegarciniacambogia.com where Mrs. [redacted] ordered our product. She had to also click "I agree to the terms and conditions"  two times before the order is processed. If she do not "agree" to the terms, no order would have processed. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the $24.63. Mrs. [redacted] will receive an email confirming the refund. Please take the time to read our terms and conditions for our cancellation policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate your assistance with this matter, as I had tried to contact their customer service department on 3 separate occasions so they must not value their customers too much if they hang up on them when the word refund is mentioned. They did not "appreciate" me until I notified you, so once again, thank you!
Regards,
[redacted]

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not and cannot specify, guarantee, nor do we advertise any amount of weight a customer will...

lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer as with any weight loss supplement. Mrs [redacted] placed the order on our website on 1/1414 for our package of 3 bottles for $104.97 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $109.96. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. She has not called our customer service line to request to cancel her monthly membership. Each order for the buy two get one free enrolls each customer in a monthly membership after 60 days. Those 60 days begin the day she placed her order as it states. Mrs [redacted] was billed and shipped a new 30 day supply on 4/10/14 when her 60 day period expired.  Due to the membership not being cancelled, Mrs [redacted] was also billed on 5/10/14 and also 6/9/14 for a new supply. All monthly membership charges are $24.63. She has emailed our customer service and has received a response in less than 24 hours on 6/13/14 when she was given a courtesy credit to her account for one supply of Miracle Garcinia Cambogia of $24.63. The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit and the membership had continued for 3 months with no cancellation. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. Mrs [redacted] has already been refunded one charge of $24.63. We will refund her the remaining another charge of $24.63 totaling $49.26 for both refunds. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php ).

Review: Ordered the "samples", then today (10/21/15) I find a $84.47 charge against my checking account. I DID NOT authorize this transaction, and think this company needs to be chastised for their scheme.Desired Settlement: A refund of $84.47 immediately because I DID NOT authorize this charge!!!

Business

Response:

We were unable to locate an account with the customer information provided. Please have the customer verify the company they ordered from and contact that company directly regarding their order. Thank you.

Review: On March 6, 2014 I purchased the 3 bottles get 2 free (Order # [redacted]) and was billed appropriately to my check card. On June 6 I was billed another 24.63 that was unauthorized. The company did not advertise in the original order that there would also be a monthly subscription included. The company has told me that it was in the terms and conditions, however, this shouldn't be hidden from the consumer in 5 pages of crap. They should be forthwright in their advertising. The company has refunded the 24.63 from the second charge, however, this charge caused an overdraft on my bank account since it is not my primary account. I would like the 34.00 overdraft fee also refunded.Desired Settlement: Miracle Garcinia Cambogia refund me $34 for the overdraft fee that their undesired product caused.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions as they would with any other ordering website. We do not and cannot specify, guarantee, nor do we advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer as with any weight loss supplement. Mrs [redacted] placed the order on our website on 3/6/14 for our package of 5 bottles for $144.95 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $149.94. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. She had not called our customer service line to request to cancel her monthly membership until after she was billed and shipped a new supply. Each order for the buy three get two free enrolls each customer in a monthly membership after 90 days. Those 90 days begin the day she placed her order as it states. Mrs [redacted] was billed and shipped a new 30 day supply on 6/4/14 when her 90 day period expired due to the membership not being cancelled. All monthly membership charges are $24.63. She called our customer service on 6/10/14 and spoke with a representative and a supervisor. She was given a courtesy credit to her account for one supply of Miracle Garcinia Cambogia of $24.63. The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit and the membership had continued with no cancellation. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. Mrs [redacted] has already been refunded one charge of $24.63 that was billed to her account by our company. Unfortunately we cannot not be responsible for any other charges nor fees that any customer has been charged for by their bank or credit card company. Those charges or fees are from another company and any refund if any would be the decision of the bank or credit card company. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php ).

Review: I purchased their product on 03/05/2014. Their product did not work as promised. I sent them several requests for my money back. No response. I called the telephone number listed on their bottle and received "your call will be handled in the order of received" never answered. I do not know if this company is a fraud or not, this is why I am checking with Revdex.com.

my conformation #[redacted]Desired Settlement: refund

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. [redacted] placed the order 3/5/14 for our package of 1 bottle (30 day supply) for $53.98 with no shipping and handling costs.He has been given a courtesy credit to his account for the 1 bottle of Miracle Garcinia Cambogia. The credit is given only as a courtesy since it is not guaranteed that any customer will receive a credit and because we do not honor open bottles per our terms and conditions he agreed to when placing the order. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Review: On today (Thurs, Jan 2, 2014) I arrive home only to find a NEW bottle of Miracle Garcinia Cambogia sent to me UNAUTHORIZED. I immediately call @ 7:14pm EST soon as I enter the house at their tele ####-###-####. Offce closed, so I leave a very detailed message asking WHY they sent this to me when I NEVER authorized a 2nd bottle. Left my name, contact # & address. Then proceeded to send them an email regarding my complaint. I ordered (1) bottle at $48.95 + tax back on Dec 2, 2013 to TRY it. NEVER to continue. They never sent an email regarding their sending more bottles, and I NEVER signed NOR was their ANY FINE PRINT asking me to authorize them to continue to charge me. I am furious as I have bills to pay. I called my bank to inform them of this fraudulent charge, and they told me that Mir Garc Cambo chrgd my debit card on 12.29.2013 for $24.63 as a "recurring charge", meaning, they are trying to KEEP charging me. This is very sneaky & underhanded how this was done. I have NOT opened the bottle and will be sending this back, while awaiting an explanation from them. I NEVER consented to order more than (1) bottle & I still have my confirmation email from my ORIGINAL order. I also NEVER consented to RECURRING withdrawals from my debit card. An explanation is in order, as well as a refund of my $24.63. Not to mention, something to state that they WILL NOT be charging my card anymore. They didn't even send an EMAIL of them RESENDING anything. So this was underhanded. They WILL be getting this bottle back, as a refund is to be sent to me immediately. Very upset.Desired Settlement: Miracle Garcinia Cambogia located in San Diego, CA needs to refund me my $24.63 for a 2nd bottle that I NEVER ordered, and STOP ALL recurring charges to my card as recurrences were NEVER authorized. Also, I am looking for something in WRITING from them stating that they will NEVER charge my card again, along w/an explanation as to WHY no info was sent alerting me of this incoming bottle unbeknownst to me. VERY UPSET...

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. When Mrs [redacted] originally ordered the 30 day supply of the Miracle Garcinia Cambogia for $48, she chose the option for our monthly subscription at the 50% discounted rate. The price is $24.63 every 30 days until she cancels the membership. Mrs. [redacted] placed the order on November 29, 2013 for our one month starter package of $48 plus shipping and handling costs of $4.95. She has emailed and called our customer service line. She was sent an response email with the terms and conditions she agreed to. She also has spoken with one of our representatives on January 3, 2014 when she was given a courtesy credit to her account for the unopened bottle of Miracle Garcinia Cambogia from our satisfaction guarantee. The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the remaining $48 for the original bottle that was ordered. Mrs. [redacted] will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclegarciniacambogia.com ).

Review: They will NOT answer the phone. I want all future orders stopped - canceled and my credit card not to be continually charged.Desired Settlement: I want my orders to be canceled - stopped and not delivered each month - I have tried to call but nobody answers the phone - ever or you are put on hold. The answering machine sounds like it is from a home location but nobody will answer the phone! I want my orders stopped and my credit card not charged!

Business

Response:

At Miracle Garcinia Cambogia, every customer is given the right to try their first 30 day supply without charge for the first 30 days. After the 30 day period if the customer is unsatisfied with their product they are to contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply and does nothing, they are automatically billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.miraclegarciniacambogia.com/main/order.php, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on www.miraclegarciniacambogia.com/main/order.php where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Tried one bottle of this product, didn't work at all. Requested for return of remaining 2 bottles but was declined. Don't ever buy anything without money back guarantee up to 3 months. You stuck with it after 30 days and I paid $111.00 for 3 bottles!

Review: The ad said "CLAIM YOUR FREE BOTTLE TODAY" in an arrow pointing to a box that a person fills out their name and address etc. In that box after information is filled out, another box says "RUSH MY ORDER, GET YOUR PACKAGE". I did all this. Read that I needed to pay shipping only. There was nothing stating that there was a trial period or that additional purchase of anything was required.

Yesterday I received notification that $89.95 was being withdrawn from my bank account for SPI*GARCINIA. I did not order anything additional from the company, so was very upset that this money was being withdrawn from my account without my knowledge. And because the same thing occurred for the CLEANSEPRO, it caused my account to be overdrawn.

After speaking to a [redacted], employee ID # [redacted], he said that it was for a trial period and that I should have called in to cancel my trial period prior to February 1. [redacted] would not provide me his last name but did state two times that he was the supervisor. He then offered a 15% discount which is not what I wanted.

I have copies of the ads and no where in them does it mention a trial period. It says "CLAIM YOUR FREE BOTTLE TODAY"Desired Settlement: Refund of $89.95 and better advertising practices.

Business

Response:

The name of our company is Miracle Garcinia Cambogia. All charges and/or statements, order confirmations, and products state our name exactly. We do not have nor offer trial periods for our product where you receive a sample or trial size for the cost of shipping only. In order for any customer to receive a "free" bottle of Miracle Garcinia Cambogia, they have to purchase at least one bottle at full price. This customer did not order from our company. The customer has stated that he was not charged by "miracle garcinia cambogia" which is our company. Please view our website which states our terms and all cost for our packages. www.miraclegarciniacambogia.com/main/order.php

Review: At the time of the purchase part of the reason that I decided to go with the product had to do with an article that was published in Women's Health magazine. I believe the product to be safe and have reputable feedback from a well known health magazine. After the purchase I saw an article stating that several websites were unlawfully using the Women's Health® logo to sell supplements and pills, one of them being this company. Due to the unlawful and deceitful way that this company gained business I felt that I could not possibly take any supplement that might be unsafe.

Once I found this out I contacted my credit card company along with the seller and asked for a full refund. I stated the Women's health was planning on bringing criminal action for the falsifying of information and that I did not fell comfortable with the product. The person that assisted me did not deny the claim and stated that they could give me half of a refund. I denied half of the refund because I felt entitled to a full refund. I stated that I would contact the Revdex.com and the conversation was over. My credit card company is making an investigation on their behalf but it didn't stop this company from crediting me half of the refund even though I denied it.

You may find the link below to state the claim from Womens Health magazine

http://www.womenshealthmag.com/african-mango-diet-pills-womens-healthDesired Settlement: I will not take these supplements in fear of the product being unsafe, due to this I'm asking for a full refund credited back to my account as soon as possible.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. We also do not honor open bottles for a full refund. Mrs. [redacted] placed the order August 17, 2013 for our small package of one 30 day supply with our discounted monthly membership for $48 with shipping and handling costs of $4.95 totalling $52. On August 22 she called our customer service line and has spoke with one of our representatives when she was given a courtesy credit to her account for the 50% of the cost of the bottle she has opened and used. The credit of $24 given only as a courtesy since it is not guaranteed that any customer will receive a credit especially for bottles that have been used. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the remaining $28.95. Mrs. [redacted] will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclegarciniacambogia.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a free trail of their product. I was told I only had to pay the $2.95 for shipping and handling. I called on April 21st to cancel my subscription. At time of cancellation, I was not informed of any more money coming out of my account. On April 22nd, $64.95 was taken from my account. When I called to inquire as to why this amount was removed, I was told that I did not cancel in time and there was nothing they could do about it. I asked to speak to a supervisor to get more information about the charge and was told I was speaking to the supervisor and anyone over this person did not take phone calls. I am very disappointed with an advertisement that says free trail but then charges me. This product is endorsed by Dr. **, so I thought it was a legitimate product. The fine print stated money would come out of my account for the next month's subscription, however, since I have cancelled within the time allotment, I am not receiving another subscription and they are just keeping the money.Desired Settlement: All I am asking for is for the company to acknowledge the "free" trial and refund my money of $64.95.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. However, we do not offer trials nor [redacted] for our product. Each customer has to purchase our product at retail value or one of our special packages with discounted pricing. Unfortunately, Mrs. [redacted] did not order from our company so we are unable to assist in any manner. Mrs. [redacted] should verify the exact name of the company she ordered from as it is not Miracle Garcinia Cambogia. All statements and products state our name exactly along with our customer service number and location. If Mrs. [redacted] would like to place an order with us she may contact us during normal business hours or may visit our website www.miraclegarciniacambogia.com/main/order.php?

Review: The diet pill website at

www.miraclegarciniacambogia.com

has simply copied several "verified" badges onto a single PNG image, including Verified by VISA, Trust-e, GoDaddy.com VERIFIED & SECURED and WEBSITE PROTECTION badges.

https://miraclegarciniacambogia.com/cb/images/order-secure-new.png

They are also using a fake version of the BuySafe badge, that is an exact copy of the real one except it says SafeBuy.

http://www.miraclegarciniacambogia.com/cb/images/safe-buy.png

The scam they are running here is a "trick people into signing up for a monthly auto-order plan" strategy.

They have a marketing site which they promote as a sponsored link at

miraclegarciniacambogia.net

which takes first time buyers to a special sub-page on their main site (that is not reachable by search engine) at

https://miraclegarciniacambogia.com/cb/order.php

Where they can order one bottle without being warned that they are really signing up to be sent a new bottle each month and charged $24.63. There is no information accessible from this page that there is even an auto-reorder option available.

Their "public" order site, which can be found by search engine and the nav links , and which is the one which will come up once you have already ordered, is at

https://miraclegarciniacambogia.com/buy.php

Where it is made very clear that you will be charged each month if you pick last option- which is what is being misrepresented on their other, secret first-time order site as the plain "buy one bottle" option.Desired Settlement: Webmaster and business owners tarred, feathered, and run out of town on a rail.

Business

Response:

There are many copycat websites out there misrepresenting

our website/company which can occur with any internet company as substantial as

we are. We understand online reputation is very important to us and this is

only helping us find ways to improve and build our company. The only webpage we

advertise for customer orders is www.miraclegarciniacambogia.com

where you can access the website and place your orders. We are currently

working on taking these other illegitimate websites down, we always advise

customers to place their order on our direct website or with the

representatives of the company for complete safety. On September 30, 2013 the customer contacted us via e-mail regarding her order and to discontinue the monthly membership. As we are fully invested in our customer service we have fully issued refunds for the charges of $52.95 and $24.63 as soon as she brought it to our attention. We appreciate all customer feedback and have included our terms for verification as well:*For the single bottle purchase option, you will be charged $48.00 today + $4.95 for shipping & handling and be enrolled in a 30 day supply auto shipment of Miracle Garcinia Cambogia for half the price! If the order is not canceled before the end of the 30 day period, on the 30th day after the purchase you will be charged the 50% discounted rate of $24.63 for a fresh 30 day supply of Miracle Garcinia Cambogia. Your account will be charged by MIRACLEGARCINIACAMBOGIA.

Review: I purchased the Miracle Garcinia Cambogia that was stated to be 100% natural and 100% money back guarantee however when I called the ###-###-#### they told me that I could only get a refund on one bottle. I purchased 3 bottles at $98 on August 3, 2013. It was a fast delivery however, when I called the company they said that they could only refund me for one bottle. I have not lost ANY weight and I do not want to keep these bottles because they products do not work.Desired Settlement: I want a FULL REFUND of $98 and I will return the 3 bottles of Miracle Garcinia Cambogia. I need a resolution to this matter asap. I do not have money to waste on products that I can not receive a refund back on. Thanks.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. The consumer placed the order on 08/03 for our 3-month supply at $98.00 with no shipping and handling costs. She left a voice mail on 09/05 to request a refund and was left a detailed message when she was offered a courtesy credit to her account for the one unopened bottle of Miracle Garcinia Cambogia from our satisfaction guarantee at $32.00. We did not receive any further contact from the customer and the account was left closed. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the full amount of $98.00. The consumer will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclegarciniacambogia.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order with this company for 5 months of their product at the end of March 2014. After the order was placed I realized they had an automatic shipment policy. I then called at the end of April 2014 or beginning of May 2014 to assure that this automatic shipment would not occur because I was not interested in continuing to use this product. I was assured that this was cancelled on my account and that no further action was needed. Then, on June 27th they sent out the automatic shipment. To me, this is unauthorized and not right. I emailed them as soon as I realized this (because this was after business hours) and the next day they sent me a statement that stated: "There is a monthly subscription associated with your original order. At this time you have been billed for a new 30 day supply at the discounted rate of $24.63. This is on a monthly basis until you cancel your membership. We show your last shipment was as of 06/27/14. We have cancelled the account from all other billing and shipping. You will receive an email confirming this cancellation."Desired Settlement: I feel like this business should refund my money and take their unwanted product back.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions as they would with any other ordering website. [redacted] placed the order on our website on 3/29/14 for our package of 5 bottles for $144.95 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $149.94. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a cancellation. She had not contacted our customer service to request to cancel her monthly membership until after she was billed and shipped a new supply. All calls are recorded and each number is kept regardless if the customer spoke with a representative or left a voice mail. Each order for the buy three get two free enrolls each customer in a monthly membership after 90 days. Those 90 days begin the day she placed her order as it states. [redacted] was billed and shipped a new 30 day supply on 6/27/14 when her 90 day period expired due to the membership not being cancelled. All monthly membership charges are $24.63. She emailed our customer service on 7/2/14 and received the response informing her of the membership that had continued since there was no cancellation and that is has been canceled as of the date of the email. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. [redacted] will be refunded one charge of $24.63 that was billed to her account by our company. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website (www.miraclegarciniacambogia.com/main/order.php ).

Review: The advertisement for this product reads: "Lose up to 30 lbs and 4-6 inches of belly fat". I have taken this product as directed for 60 days and have experienced absolutely no benefits whatsoever. I have not changed my diet or lifestyle. I believe this product is a sham. I am seeking full reimbursement. The company has agreed to refund me for 3 unopened bottles of product, which I will return to them. However, I feel justified in seeking reimbursement for the 2 bottles that were consumed, and didn't live up to their claim. The amount I am seeking is approx. $59.00.Desired Settlement: A second refund to my credit card in the amount of $59.20.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. They state that we have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. Each order placed is what is known as a straight sale. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. Mrs. [redacted] placed the order May 26, 2013 for our largest package of buy 3 get 2 free for $148 with no shipping and handling costs. She has called our customer service line and has spoke with one of our representatives on August 12, 2013 when she was given a courtesy credit to her account for the three unopened bottles of Miracle Garcinia Cambogia from our satisfaction guarantee. The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the remaining $61. Mrs. [redacted] will receive an email confirming the remainder has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them several places on our website ( www.miraclegarciniacambogia.com ).

Review: This company offered me a $58.97 refund after several back and forth e-mails and lots of attempts at deflecting and dodging. I accepted the refund offer, on 6-21-14 @ 11:46 am they sent me an e-mail "We have issued a refund in the amount of $58.97, please allow 3-7 business days for refunds to process" then 4 minutes later @ 11:50am I received and e-mail "Unfortunately, the refund failed to process because it has been more than 30 days. We do apologize for the inconvenience. We cannot issue a refund on this account." I then requested a check and they responded that it is not possible to issue a check. I have made several attempts to reach a reasonable resolution with no success. This company has 42 Revdex.com complaints and their responses open with how much they appreciate there customers, then point out their customers agree to their terms and conditions. Their terms are not clear, the refund policy says nothing about time frame of refunds or returns. Does not say that unopened product is nonreturnable (at one point they told me the the contrary). They consistently refer to their 30 day all sales final policy that only appears ONCE in their policy and it is in a paragraph pertaining to shipping insurance.... (which I copied/pasted and returned to them for their own reference) They have refused to honor their commitment. BUYER BEWARDesired Settlement: I now want a full refund $149.94 and an apology for the appalling manor in which this situation has been handled. I was willing to compromise and accept their offer and am now beyond outraged at their lack of honesty and professionalism.

Business

Response:

We understand there has been a lot of conflicting information regarding the customer's account. We were more than willing to honor the refund offered by the corporate office through e-mails at [email protected]. When we attempted to issue the credit offered, it came to our attention that the refund would not process. In our terms, regardless of placement, it verifies there is a 30-day return period or the charge becomes final sale. The order was originally placed on 04/28/14 for the Buy 3 Get 2 Free for $149.94. The first contact we had regarding his dissatisfaction with the item was on 06/18/14, long after the 30-days had expired. We have consumers agree to the terms and conditions before placing the order specifically to confirm they are aware of all stipulations. Once the thirty days expire, the item becomes final sale and is non-refundable. When we offered the partial credit, we were stepping outside of the terms and conditions he initially agreed to. The refund was denied by the account and we were unable to issue a credit of any kind. In our terms we also confirm we cannot process a refund any other way apart from issuing it back onto the original account.

Review: several months ago a purchased garcinia cambogia 5 bottles, as a one time purchase.The company has been charging me monthly for more product.I never wanted to be on a automatic monthly program.I do not want to be charged any more,or recieve any more product. I have repeatedly called the only number they list. ###-###-#### I have got no results. After being on hold,line will always go into a noise,that sounds like a fax machine.Desired Settlement: I would like to be refunded for all charges made to my account after my initial purchase of the five bottles of product. I would like to be removed from there customer list,and never be billed again.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. Our website is always active for all customers to view those terms and conditions and has always been available for review. Mrs [redacted] placed first order on our website on 3/26/13 for our package of 5 bottles for $148. She then visited our site again and ordered another 5 bottles for $144.95 with the discounted monthly membership. The offer was also for no shipping and handling costs. She added the shipping protection for her package for $4.99 making her total $149.94. We do not offer nor have we ever had a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when each order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis or to cancel their membership. Those terms and conditions also state that all sales after 30 days are final. Mrs. [redacted] did not contact us in any way to allow us to assist her nor to cancel her monthly membership as it is still active. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her $49.26 for the two monthly membership charges she has been billed for. Mrs [redacted] will receive an email confirming the refund and that her account has been canceled. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com/main/order.php ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: on April 11, 2014 I CANCELLED my order with this Company and three weeks later, they have now automatically withdrawn more money form my account. I am cancelling this credit card NOW, but these people are Criminal, scammers,,,,,,,Desired Settlement: I want my $24.63 bac and Confirmation that this will never happen again.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. However, to date, we have not received an email or a phone call to cancel her membership. If we would have received either of those, she would have received a cancellation notice via email moments after cancelling her account. As a courtesy, we will refund the charge of $24.63 (billed on 5/10/14) back to the card she placed the order with. Her bank or credit card company will be responsible for returning those funds appropriately. The refund will take 3-7 business days to process. She may contact us via email or phone for the transaction ID of the refund if she wishes. Please contact us if there is any further questions or concerns regarding the account.