Miracle Garcinia Cambogia

Review: I thought that I was only ordering a 1 month supply of diet pills from this company, however in there terms and conditions I was told that I was also agreeing to a subscription. When I called to inquire about the item that I received through the mail, they told me then about my subscription. I also told them that I was not happy with the product originally, and on their website it states "100% customer satisfaction guarantee", and I was not happy with the results, and I would like a refund. The employee continued to tell me that this was not a money back guarantee, and there was nothing he can do about that. I did finally get them to refund the second bottle that I received, and they did cancel my subscription, but this company is very sneaky with their practices.Desired Settlement: I would like the original amount refunded back to me since I feel misled by this company and their "100% customer satisfaction guarantee". I would also like other customers to be aware of this company and their misleading ads.

Business

Response:

?

I have used the trial order, did not work at all, useless waste of money. two months ago they started sending me monthly bottles and charging my card without my permission. I have filed dispute with my credit card company. I guess they were hoping it would slip under radar, charging just $25 per bottle, which is a fraudulent practice

Review: After watching a Dr. Oz episode about your product I went ahead an ordered 2 bottles. After 30 days I didnt notice any change. I set goals on my habits to see if it was working and got nothing back.Desired Settlement: I would like to have a full refund for this product and I am willing to send you the unused portion at your expense if you send me a return label.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order.Our company and product name is Miracle Garcinia Cambogia. All billing statements, order confirmations, and products state our name exactly. However, this customer did not order from this company. We do have set prices for our products. The pricing listed by this customer is not ours nor do we have any orders placed under his name nor address. If the customer feels this is an error he may contact us via email or telephone which are both listed below.

I found this to be a scam. I placed an order, didn't care for the product, and unexpectedly received another bottle in the mail. When I contacted customer service I was told I was on a monthly supply which was stated in their terms and conditions. I told them I could return the unopened package for a refund but they said they could not accept returns.

Review: My name is [redacted] and my physical address is [redacted] Kitts Hill, Ohio 45645. I use my Post Office Box and it is [redacted] Ironton, Ohio 45638. On February 22nd of 2014 I purchased 5 bottles of the product of Miracle Garcinia Cambogia at a price of $149.94 from my Discover Card. The product is ineffective and is not working the way it should be. Anyhow, the company processed an unauthorized bank debit against my Discover Card for an additional $24.63 and I don't know why this is happened. I paid one full price and I shouldn't have to pay anymore for the product. There should be a logical explanation for all of this as this has my Discover card over my credit line and I am very upset.Desired Settlement: I want the $24.63 that was unauthorized back to my Discover credit card account and I want the price of the product back to my account as well, which is $149.94; drawing a grand total of $173.67

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from or visits our site agrees to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer and no certain amount can ever be guaranteed for any product nor customer. Mrs. [redacted] placed an order February 22, 2014 on our website for our package of five 30 day supplies with the discounted monthly membership for $144.95 with no shipping and handling costs. She also elected to do the shipping protection for her package making her total $149.95. After the 90 day period, which begins the day Mrs [redacted] placed her order, if the customer is unsatisfied with their product for any reason they are to contact customer service within 30 days to notify us as all sales are final after 30 days as it states in the terms and conditions she agreed to. She was also to contact us within 90 days and request a cancellation to prevent being billed for a new supply. If the customer continues after the 90 days and does not contact us, they are automatically billed and shipped another product on the 31st day and it continues automatically every 30 days thereafter until we receive any notification the customer wants to cancel. Since there was no cancellation sent within those 90 days, we attempted to bill her at the discounted rate of $24.63 for a new 30 day supply on May 23, May 26, and May 29. However, all our attempts were declined and she was not successfully billed. Since all attempts were unsuccessful her account was automatically canceled. Mrs. [redacted] had the ability to cancel and/or request a refund at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegarciniacambogia.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegarciniacambogia.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website in several places. We do not offer a 100% money back guarantee. We have a satisfaction guarantee. Our satisfaction guarantee is an offer for the customer and we work with our customers on a case by case basis if they are not satisfied with the results of our product if they contact us. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the $149.95. Mrs. [redacted] will receive an email confirming she has been refunded. Please take the time to read our terms and conditions for our monthly memberships and policies as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Oh by the way, it is Mr. and mot Mrs.

Regards,

Review: Purchased a product from this company on March 18th,2014. The order was #[redacted]. It was paid by credit card. I was given a tracking # which was operational for a short period of time until the package suddenly changed shipping methods and was no longer tracking. I notified the co by phone and was told that a new order was to be sent that day. That was the 27th of March. I was told to wait approx. 7 business days to receive the replacement order. That order had not been received by the 1st of April and I once again contacted the company to request an explaination. The support person was very appoligetic ans was to re-send a new order. She assured me that it would probabbly arrive along with original order and instructed me in the return process for the overage order. As of April 8th, I have seen nothing from Miracle Garcinia Cambogia. Please HELP! [redacted]Desired Settlement: I would like the product that I ordered and in the Quantity that was promised. I sent them $149.94 for a product that I felt would be beneficial to me and I would like to receive it. Please resolve this situation. I believe in the Revdex.com and will be looking forward to your findings in this matter

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Mr. [redacted] placed the order 3/18/14 for our package of buy 3 get 2 free for $149.94 with no shipping and handling costs. On our website we have specific blocks for each customer to enter their information. When Mr. [redacted] entered his information when the order was placed, the information was not entered correctly in the correct box. Due to this error, his original package that was shipped the following business day after the order was submitted was returned to us. He has called our customer service line and had a conversation with one of our representatives on 3/31/14. His address was corrected and a new package was reshipped to him free of charge. The package was shipped on 4/1/14 with the new tracking number of [redacted]. When Mr. [redacted] spoke with the representative he was told it may take up to seven business days for the package to be delivered. He could have requested his tracking number and tracked his package on ups.com. After tracking the package, we show that his package has been delivered. We have the confirmation showing it was delivered to the address provided on 4/8/14. Mr. [redacted] can contact his local post office using the provided tracking number to assist in locating his package. At any time Mr. [redacted] could have contacted our company, as he did previously, for assistance in this matter. If Mr. [redacted] would like to speak with another representative he may contact us during normal business hours at our customer service number or our email support team.

Review: This business is a scam and doing false advertising. The diet products that was sold to me did absolutely nothing! Everything the company advertised was false! I am a single mother and paid too much money on these products just to be ripped off. I had researched on the internet and read different reviews on the product and learned that there's alot more customers who are displeased. I had also learned that this company is a scam! They also do false advertising with other products as well. I haven't found not one good review about this company, please help me. Everytime I contact the ccustomer service helpline the line is alwats busy. I made over 20 attempts to call them and I could never get through.Desired Settlement: I will like a refund for both products that I had purchased. The cleanser detox was $19.95 and the diet capsules was $58.97

Business

Response:

The customer placed her order via our website on 3/3/14. She then contacted our customer service department on 3/4/14 wanting to cancel her order. At that time, the customer was informed about the ingredients in our product and how they work. She was also informed how to take the product. We have never given a 100% guarantee that the product will work for everyone, as it is an herbal supplement. The terms and conditions are clearly stated on our website when placing the order. Those terms state that all sales are final after 30 days. The customer again contacted our customer service department on 5/9/14 stating she was not happy with the product and that she wanted a refund. At that time, she was again informed that all sales are final after 30 days and we were not able to refund the charge for her. We have always recommended that a customer use the product for 2-3 months for best results, as with any supplement. We have only received 2 phone calls from the customer. If at any time she was unable to get through on our customer service number (we do give the option to leave a voicemail for a call back after 6 minutes of waiting) our support email is also available on our website, the pamphlet she received with her order, as well as on the confirmation of her order she received in March. As a courtesy only, we will refund the charges of $58.97 and $19.95. The refund will take 3-7 business days to process.

Review: I paid $149.99 for this product, which did not work for me in any way.I called company and asked for a refund, was told I was past refund date (only 4 days)and they REFUSED to honor refund policy of 100% refund if it doesn't work. Refund they said is within 30 days and I was given an extra 30 days, which I don't recall. They were quite nasty and told me it was my responsibility to keep track of refund time allowed. Who actually keeps track of this, was told I spoke to someone in April and was given this information on the phone, but never sent an email etc. for me to keep to have information on hand - I actually don't recall speaking to anyone there in April. I asked for a copy of invoice to be emailed to me and they refused to send any kind of information via email, was told everything is on website, which is a little hard to get into - there is also no phone number on website, only on bottles of product. I'm a senior on a fixed income and this is a lot of money for me to lose - PRODUCT DOESN'T WORK!BEWARE OF THIS COMPANY: MIRACLE GARCINIA CAMBOGIA, SAN DIEGO, CA. DO NOT BUY FROM THIS COMPANY.Desired Settlement: I WANT MY MONEY BACK - I HAVE 4 UNOPENED BOTTLES AND WANT A REFUND. THEY ARE VERY HARD NOSED ABOUT REFUNDING MY MONEY - RULES CAN BE BROKEN, THIS IS A SCAM COMPANY I'M SURE OF THIS NOW. I BELIEVE I CAN ALSO RETURN THE EMPTY BOTTLE FOR REFUND. I ALSO WANT THIS PUBLISHED SO NO ONE ELSE GETS SCAMMED BY THIS COMPANY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

6.6.14

I REC’D AN EMAIL THAT MIRACLE GARCINIA CAMBOGIA HAS REFUNDED MY MONEY, REFUND IS SUPPOSEDLY TO APPEAR BACK ON MY AMEX CREDIT CARD WITHIN 7 DAY (WE’LL SEE) HOWEVER, I NEED TO RETURN THE PRODUCT TO THEM, BUT DON’T HAVE AN INVOICE OR ORDER NUMBER. I EMAILED THEM TO SEND SAME, BUT HAVE HAD NO RESPONSE TO THAT REQUEST.

I DON’T WANT TO JUST SEND THE PRODUCT WITHOUT AN INVOICE OR ORDER NUMBER IN PKG. – I DON’T TRUST THEM THAT I WILL RECEIVE CREDIT FOR RETURN AND THEY WILL RECHARGE ME FOR USELESS PRODUCT. I THINK I HAVE A RIGHT TO THIS INFORMATION – THEY ALREADY TOLD ME THEY DON’T GIVE THIS INFORMATION VIA EMAIL – COULD YOU PLEASE HAVE THEM EMAIL ME A COPY OF THE INVOICE AND THE ORDER NUMBER.

I AWAIT YOUR REPLY.

Business

Response:

We have issued a full refund to Mrs [redacted] as of June 4, 2014. When we issue any refund there is an automated email that is sent to the email address the customer has on file. This email confirms the refunded amount, the date of the last charge, and that it takes 3-7 business days for the funds to post. Although we have issued the refund, it takes her bank or credit card company that allotted time to post the funds on her account. We have also sent Mrs [redacted] several emails in response to her requesting more information. She has been sent several email confirmations for her order containing her order information. We have also sent her the transaction number for her refund. We have assisted Mrs [redacted] in each request several times. At this point she can keep the supply that she has and she has been issued the refund as we have stated several times and sent several confirmations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

finally got copy of order, but I had to request several times to get a copy of order – refund has be credited back to [redacted] card, and I sent the product back to them last week, they should have already rec’d it. They told me they wanted the product back, don’t know what changed their mind that I could keep it, not that it works anyway. As far as I’m concerned this nightmare is over. It’s too bad I had to get 3 consumer agencies and [redacted] to get my money refunded.

Regards,

Review: False internet advertising. The statement made "Claim your free bottle today!" was the advertised without the stipulation of original price of said free bottle. What was advertise as free is really not free. The price for this free trial bottle is $80.00. If the entire bottle is used you will still be charged the full amount even if you are not satisfied with the results or no results. The customer must pay for all returns as the same for having it shipped.

Business

Response:

We are unable to locate an account using the information you provided. Please verify that the product you ordered was Miracle Garcinia Cambogia by referring to the email confirmation you received upon placing the order. You can also refer to the label on the product, or your bank statement to verify the exact name of the company that charged you. If it is in fact, Miracle Garcinia Cambogia that you ordered, please provide us with the exact name

and

Review: This companies customer service hangs up on you once you tell them you are calling for a refund. I called 3 times, reached 3 different individuals, they were polite until I said the reason for my call, then I heard the dial tone. That sends a huge red flag up. I have disputed the charge on my credit card and blocked them as well. I felt it neccessary to also mention the fact that they have not responded to my email either. Thank You!Desired Settlement: I wanted this company flagged with the Revdex.com, they do not seem to be doing ligit business.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. Mrs. [redacted] placed the order March 24, 2014 on our website for our package of one 30 day supply with the discounted monthly membership for $53.98 with no shipping and handling costs. She also elected to do the shipping protection for her package making her total $58.97. After the 30 day period, which begins the day Mrs [redacted] placed her order, if the customer is unsatisfied with their product for any reason they are to contact customer service within those 30 days to notify us and request a cancellation to prevent being billed for a new supply. If the customer keeps their 30 day supply after the 30 days and does not contact us, they are automatically billed and shipped another product on the 31st day and it continues automatically every 30 days thereafter until we receive any notification the customer wants to cancel. Since there was no cancellation sent within those 30 days, she was billed at the discounted rate of $24.63 for a new 30 day supply on April 23, 2014. She sent an email to us on May 5, 2014 requesting a cancellation. She was then sent those terms that were agreed to when she made her first purchase that also authorize the monthly billing and cancelled. Mrs. [redacted] had the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegarciniacambogia.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegarciniacambogia.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website in several places. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the $24.63. Mrs. [redacted] will receive an email confirming she has been refunded. Please take the time to read our terms and conditions for our monthly memberships and policies as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate your assistance with this matter, as I had tried to contact their customer service department on 3 separate occasions so they must not value their customers too much if they hang up on them when the word refund is mentioned. They did not "appreciate" me until I notified you, so once again, thank you!

Regards,

Review: I called today for a full refund for the Garcinia Camogia as per their return policy. I was informed they do not do refunds on a product you take for less than 30 to 90 days. So I asked if I purchase more and take it for 45 days they call and tell them it does not work they will refund me all my money. She said NO.

She said they do not refund on any open bottles. I asked how can you tell if it works if you don't take it which means opening the bottle. (I purchased a bottle with 60 pills and used 14.

Here is a copy of their Refund and Return Policy:

REFUNDS AND RETURNS:

SATISFACTION: We want You to be satisfied with our products and services. If you are ever not satisfied with any product that you ordered, you may call our customer service department toll-free at ###-###-#### and request a refund. If you are calling about refunding a purchase, our customer service team will handle it on a case by case basis. More stipulations to our refund policy are as follows:

A. Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted unless the Product, as delivered to You, is defective. Miracle Garcinia Cambogia reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Miracle Garcinia Cambogia’s judgment, requests refunds in bad faith.

B. In order to process Your refund, You must supply Miracle Garcinia Cambogia with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.

C. Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by Miracle Garcinia Cambogia, please call Our Customer Service Department toll-free at ###-###-####.

D. Credit Card Descriptor. By ordering Products from Miracle Garcinia Cambogia, You authorize Miracle Garcinia Cambogia to charge Your credit card accordingly. This authority shall remain in effect until and unless You have cancelled future orders of the Products as described in this Agreement, above. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer to Miracle Garcinia Cambogia. If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at ###-###-####.

E. Modifications. We reserve the right to modify the prices charged for the Products, or to add or remove any Products, from the Website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.

F. Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department toll-free at ###-###-#### immediately of such error.

WE WILL NOT HONOR EMPTY BOTTLE RETURNS!Desired Settlement: I would like a full refund. After I said I would contact Revdex.com she got off the line and came back with a parcel refund offer of $24 which I paid $50.

Business

Response:

Dear [redacted]:We have reviewed the information regarding the order for a one-month supply of Miracle Garcinia Cambogia at $52.95 on 06/18/13. We offer this as a special for customers to buy and enjoy our product at discounted rates. We do not offer a 100% money-back guarantee, nor a trial period for them to make a decision. Our terms are printed in the information [redacted] provided, clearly stating we do refunds on a case-by-case basis decided by customer service. We explained to the customer that we could issue a partial refund of $24.00 as she did not have any available unused product to return.This was done as a courtesy from the company when she called in on 07/01/13. She agreed to this partial refund of $24.00 on the call and was cancelled from everything further immediately. As we are invested in full customer service, we have issued the remaining refund of $28.95 back to her account for the customer. She will receive an e-mail confirmation to verify it has been credited and she is free to keep the product.

--

Best Regards,

Miracle Garcinia Cambogia Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: After watching a Dr. ** segment on garcinia cambogia, I clicked on a recommended link on his page for this company. Because they do not post prices on the first page, you have to enter your info to get the pricing for the products on the second page. When I got to the second page, I read the privacy policy and decided that much as I was interested in the product, I was not going to buy anything. The privacy policy is written in such a way that they can sell your info, contact you whenever they feel like it, change the policy without notifying you, and worst of all, they do not offer any sort of opt out clause. You can imagine my surprise when my phone rang a few minutes later & it was someone calling under the premise that the web price was wrong (she offered me $4 extra off the web price). I asked to talk to the supervisor. After waiting five minutes, Amanda H. came on the line. She said they wouldn't call me anymore but when I asked about deleting my info so it wasn't sold at all, she asid it wouldn't but would not give me her full contact info and actually hung up on me. How can I be sure that the info they (illegally, in my opinion) collected will not be sold?Desired Settlement: I just want something in writing that says my information was not gathered and resold. I also think that they should be required to set up their system to never collect info from someone without that person purchasing said product. Very disturbed by this experience.

Business

Response:

Mrs. [redacted],

We are sorry that you did not receive the excellent customer service that we are known for providing to our customer base. Our representative should have informed you that we do not sell ANY of our customers private information ever. Per your request we will immediately delete your information from our database, and you will not be bothered by any calls or emails from us. I hope that this answers any questions or concerns you may have at this time. If you have any more questions please feel free to call our customer service number or email our support team anytime so that we may address your concerns.

Thank you very much for looking into our company and I hope you have a great day.

The Miracle Garcinia Cambogia Team

Review: Business claimed they were backed by **. ** which was false- I ordered the product in March and in April a report was posted on **. ** website performed by [redacted] showing this product Failed their test in that the main ingredient of HCA of 60% claimed was actually of much less quantity per capsule- Also, each capsule is supposed to have 800mg of Garcinia Cardonia and only has 500mg. In other words, product will not bring results and is from apparent fly by night company. Product also was not supposed to cost what they charged (total of $149 for 3 month supply) and company never offered money back guarantee. There is no website in site anymore!Desired Settlement: Refund money.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. Our website has been active for all customers to view those terms and conditions and has always been available for all past and future customers. The results will always vary for each customer. We do not and have not advertised that our product has 800 mg of HCA. Mrs. [redacted] placed the order on our website on 3/19/14 for our package of 5 bottles for $144.95 with the discounted monthly membership. The offer was also for no shipping and handling costs.. Each bottle is discounted to $28.99 when purchasing the 5 month monster supply. She also added the shipping protection for her package for $4.99 making her total $149.94. We do not offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. As a reputable company we entrusted and relied on a well-known, established and GMP certified product manufacturer. However we have terminated the manufacturer, ceased shipping product made by that manufacturer, and are offering refunds or replacement product to all our customers. Mrs. [redacted] did not contact us in any way to allow us to assist her. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her $149.94. Mrs. [redacted] will receive an email confirming the refund. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Consumer

Response:

Thank you for acting on my behalf. I have reviewed the response by the business in reference to the complaint ID [redacted] and do find that this resolution would be satisfactory to me. For the record, I would like to point out that I confidently purchased the merchandise thinking that the Miracle Garcinea Cambogia brand was the one promoted by **. **. I had no intention of returning the product except that much publicity has been written about the wrong product being sold out there which called my attention. To my surprise and disappointment, I did find the attached report regarding Miracle Garcinea Cambogia brand right on **. **'s website, indicating (by a FAIL) that there was only 60% of the main ingredient (HCA), the one that makes the product actually work.

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Review: Received email from a woman who purported to be a journalist from [redacted]'s Health, endorsing Miracle Garcinia Cambogia. This led you directlyt into their sales page, which specifically states "Buy 3 month supply, get 2 bottles free." The price per bottle is listed at $28.99. I completed the information form with the intent to order, thinking the price would be $86.97 plus shipping. However, when I scrolled to the bottom of the page, they were charging me $144.95. This is not the price for three bottles at $28.99 but for five bottles at $28.99. So they were not giving away two bottles with a three bottle order. I attempted to contact their service department at "[email protected]." Despite several attempts, Internet Explorer could not find the website. Needless to say, I did not order this product. Almost immediately after leaving their website, I received a call from one of their representatives asking how he could help me. I explained that I had tried to reach their support website and that it wasn't working. He said that they had been having a problem with it lately. I then explained the discrepancy in pricing. He said he could offer me two bottles at $88 with two additional bottles free of charge. I told him that was $44 per bottle not the $28.99 as advertised and that I expected the three at $28.99 with two free for a total of $86.97. He said he was sorry for the "misunderstanding." I said there was no "misunderstanding" but that the site was deliberately misleading, that it was false advertising and that they should be reported to the Better Busiess Bureau. The operator hung up immediately.Desired Settlement: I think they should sell the three bottles to me for $86.97 and include the two free bottles, as advertised. Also they should be forced to correct their very misleading advertisement.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. We explain all our prices along with our full terms and conditions several places on our website. The full cost of a bottle is $49.03. If you placed an order for the 5-month tier plan at $49.03 per bottle, it would come out to $245.15 for the order. We offer it at a Buy 3 Get 2 Free where the three bottles at $49.03 is $144.95 and the two are technically free. So you can see the difference in savings, we explain the rate of each bottle of the 5-month plan at $28.99 each. You are still receiving two bottles free at the rate of $144.95 for the 5-month tier plan. The advertisement states that with the five bottle package EACH bottle will be discounted to that amount. Each bottle that the customer pays for is at retail value. Since this customer did not order with us, if she would like to contact us we would be happy to explain it to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. While the business has changed its website to correct the pricing per bottle from $28.98 to the correct price of $48 per bottle, it has not acknowledged its prior wrongdoing. The original advertisement sited "buy three bottles for $28.98 per bottle and get two bottles free," which should have been a total of $86.94. The advertisement has been changed to pay $48 for three bottles, get two free" for a total of $144. They write their response as if this current ad is what they have always used and I was mistaken when I read it. I am very well educated, with a background in law and advertising, and I know what I read. This is clearly false and they are lying to cover their corporate butts. While I am glad, for the sake of future customers, that they have corrected their false advertising practices, I still believe that they should sell me the product for $86.94, as originally sited in their ad on their website.

Regards,

Business

Response:

In regards to the customers request, we do verify on our website, that it is $28.99 for the 5-month monster plan. Clearly provided on the website. As for the request to place an order, we will honor this request this one time for the price of $86.97. Please call in to customer service during our regular business hours and request [redacted] a supervisor, for further assistance.

Review: First issue involves illegal credit card charges. We along another friend of ours had same type issues. After ordering their product our Credit Card Company notified us that an illegal charge was tried from an African town and t hey shut they card down. Today November 4th, 2013 we received another order for which we did not order. Again after looking on the web page discribing their product people complained of this same issue of orders coming without being ordered by us.Desired Settlement: Have this company either shut down or make sure that other people don't get screwed by them. Also, have this company change how they do business.

Business

Response:

?

Review: I placed an initial order and obviously didn't read the fine print in that the company continues to ship the product on a monthly basis and debit my credit card. I have called customer service on two different occasions (6/4 & 6/09/14) and was assured that while all agents were busy, my called would be returned within 24hrs. That has not happened. On 6/9/14 I also mailed a letter to this company advising them they are not authorized to debit my credit card and that I want it deleted from their database and the charges reversed. If they care to send return shipping labels I will return the unopened product at their expense.Desired Settlement: I want my credit card deleted/removed from their database and credit for charges debited to my card from April through June of 2014.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not and cannot specify, guarantee, nor do we advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer as with any weight loss supplement. Mrs [redacted] placed the order on our website on 1/1414 for our package of 3 bottles for $104.97 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $109.96. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. She has not called our customer service line to request to cancel her monthly membership. Each order for the buy two get one free enrolls each customer in a monthly membership after 60 days. Those 60 days begin the day she placed her order as it states. Mrs [redacted] was billed and shipped a new 30 day supply on 4/10/14 when her 60 day period expired. Due to the membership not being cancelled, Mrs [redacted] was also billed on 5/10/14 and also 6/9/14 for a new supply. All monthly membership charges are $24.63. She has emailed our customer service and has received a response in less than 24 hours on 6/13/14 when she was given a courtesy credit to her account for one supply of Miracle Garcinia Cambogia of $24.63. The credit given only as a courtesy since it is not guaranteed that any customer will receive a credit and the membership had continued for 3 months with no cancellation. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. Mrs [redacted] has already been refunded one charge of $24.63. We will refund her the remaining another charge of $24.63 totaling $49.26 for both refunds. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php ).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your concern in this matter. Had the company answered my initial phone call or at least returned it in the 24hrs. they specify on their automated phone service it would have saved all of us time and effort. There seems to be a customer service deficiency that needs to be addressed. Again, I thank you for your time and attention.

Regards,

Review: Ordered what I thought was 2 months +1 month free of product miraclegarciniacambogi in April of this year. Tried product, but was unsatisfied and did not plan on ordering anymore. However received another bottle this month with no receipt or information included, and have now found a charge on my credit card for 24.63. Called company and was told I had agreed to monthly orders with my original order, if that is the case it was not made clear at original order. Company stated that had 60 days to cancel, but did not so they would not refund this charge. Of course it was over 60 days since original order and did not expect to receive any more unless I placed another order. Company told me they had cancelled my order, but would not refund. I am concerned about them continuing to place charges on my account, needless to say I do not trust them. Have also reported to my credit card company who told me they could not refund, but if any further charges I could call to dispute. Original order was placed on line. I think this is at least misleading when placing an order, if not a scam. Also product did not work as it was advertized.Desired Settlement: If I cannot get a refund because of the clever way they did this, would at least like assurance that my account with them has been cancelled and will receive no more of their product and no further billing to my credit card.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. We do not and cannot specify, guarantee, nor do we advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer as with any weight loss supplement. Mrs [redacted] placed the order on our website on 4/4/14 for our package of 3 bottles for $104.97 with the discounted monthly membership. The offer was also for no shipping and handling costs. She also added the shipping protection for her package for $4.99 making her total $109.96. We do not and have never offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. Each order for the buy two get one free enrolls each customer in a monthly membership after 60 days. Those 60 days begin the day she placed her order as it states. She has called our customer service line to request to cancel her monthly membership on 6/18/14 after her 60 days expired. Mrs [redacted] was billed and shipped a new 30 day supply on 6/3/14. All monthly membership charges are $24.63. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. Mrs [redacted] has been refunded one charge of $24.63. She will also receive an email confirming the refunded amount. When she contacted our customer service line and spoke with a representative she was sent an additional email confirming her account was canceled. Please take the time to read our terms and conditions for our refund and return policy along with our monthly memberships as we have them in several places on our website in large print at (www.miraclegarciniacambogia.com/main/order.php ).

Review: I decided to give "dr. Oz's" diet Pill cambogia xt and ended up not only getting sick from it but the company charged my account two times; stating it was one for each bottle, and on their website it states only a one time fee and when I first spoke with them back in January to cancel they said give it a week, and of course I forgot to call them back to cancel, and I threw away the pills, but they ended up charging my account two times:78.83 feb. 201478.83 march 22, 2014_______157.66 total charges against my accountI asked them for a refund and they said too bad so said and only gave me 25.00 back... please helpthank you monica daichDesired Settlement: I would like a refund in my checking account for the difference due to me of 132.66; the pills made me sick to my stomach and threw them out; I told them this and they did not care.

Business

Response:

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. However, we do not offer trials nor samples for our product. Each customer has to purchase our product at retail value or one of our special packages with discounted pricing. Unfortunately, Mrs. [redacted] did not order from our company so we are unable to assist in any manner. Mrs. [redacted] should verify the name of the company she ordered from as it is not Miracle Garcinia Cambogia. All statements and products state our name exactly along with our customer service number and location. If Mrs [redacted] would like to place an order with us she may contact us during normal business hours or may visit our website www.miraclegarciniacambogia.com/main/order.php

Review: I ordered this product on line & nowhere did it say I would continue to receive shipments automatically. I did receive another shipment & my credit card was billed without my permission. Also the product does not work as claimed. I tried calling the business but I was left on hold until I gave up.Desired Settlement: I would like a refund on my credit card for the shipment I did not order.

Business

Response:

Here at Miracle Garcinia Cambogia we appreciate each of our customers. Mrs. [redacted] placed her order in Jan of 2014 for our buy 2 get 1 free package with a discounted monthly membership. Any customer that purchases from our site agrees to our terms and conditions. That is when she paid the initial $109.96 and this began her 60 day cycle to use her supply. Our terms state that each customer is to contact customer service using our customer service number listed on the product bottle, our website, or the customer service card that is sent with each package. If any customer is not able to hold or reach a representative, all customers are given the opportunity to leave message. We return all voice mails left within 24-48 hours. Since there was no notification of a request for cancellation, Mrs. [redacted] was automatically billed for her next 30 day supply on 4/10/14 as explained to her in the terms and conditions for which she agreed to. This fourth bottle was automatically shipped and billed out to her after her 60 days expired.

The terms are disclosed clearly on miraclegarciniacambogia.com where Mrs. [redacted] ordered our product. She had to also click "I agree to the terms and conditions" two times before the order is processed. If she do not "agree" to the terms, no order would have processed. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the $24.63. Mrs. [redacted] will receive an email confirming the refund. Please take the time to read our terms and conditions for our cancellation policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

Review: First of all, the website that I ordered from is deceptive. It shows that a customer can order a supply at a certain price but when you click and AFTER you authorize your desire to purchase at a certain price it turns out that you are ordering the product at a lower price BUT they charge you (and deliver) multiple months worth of the product. This was very unclear when I ordered the product. If I had known that I would be charged multiple months worth at the same time I never would have clicked on "pay".

I decided to take my lumps because I was stupid enough to fall for it. But several months later I received ANOTHER shipment of the product and my credit card was charged. This was NEVER authorized by me. I called the company and they agreed to refund my money and the shipping charges. They had NO EXPLANATION as to why I was sent additional product and was charged.Desired Settlement: I just want the public to know NOT to use or trust this company and possibly an investigation into their practices. I know I am not the first person they have deceived and then charged their cards for unwanted products.

Business

Response:

Ms. [redacted] placed an order on November 13th, 2013 for a 5 month supply of Miracle Garcinia Cambogia for $149.94.

In the terms and conditions she agreed to when placing the order, it stated that there is a membership associated with each order and she would be billed and shipped a new bottle 90 days after placing her original order. If at any time Ms. [redacted] wanted to cancel her membership, she could either call our customer service department or email our customer service support team.

Ms. [redacted] contacted us on February 19th, 2014 and was refunded $24.63 for the new bottle at the discounted price. She was also refunded $4.95 as a courtesy for the shipping cost to return the product. We received the return product on March 17th, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My complaint is not that the business did not refund my money. They did

so (with a little prodding.) My complaint is that they employ unclear

and deceitful business practices. I am an intelligent person, I have a

master's degree, but when ordering from their website, it is not stated

CLEARLY that anyone purchasing their products are entering into any kind

of contract, or that your credit card would continually be charged. My

concern is that because of this lack of clarity, a customer can

unknowingly enter into a contract, cancel their credit card for whatever

reason, and the company would try to charge that person's card,

therefore opening up that individual to notices of late payments and

possible bad credit reports. I feel the company has an obligation to

CLEARLY spell out to anyone on their website exactly what they are

getting themselves into when they make a purchase. I think they are

using loopholes to bilk money from unsuspecting customers. Thank you.

Regards,