Miracle Garcinia Cambogia

We were unable to locate an account with the customer information provided. Please have the customer verify the company they ordered from and contact that company directly regarding their order. Thank you.

The name of our company is Miracle Garcinia Cambogia. All charges and/or statements, order confirmations, and products state our name exactly. We do not have nor offer trial periods for our product where you receive a sample or trial size for the cost of shipping only....

In order for any customer to receive a "free" bottle of Miracle Garcinia Cambogia, they have to purchase at least one bottle at full price. This customer did not order from our company. The customer has stated that he was not charged by "miracle garcinia cambogia" which is our company. Please view our website which states our terms and  all cost for our packages. www.miraclegarciniacambogia.com/main/order.php

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from or visits our site agrees to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight...

loss. The results will always vary for each customer and no certain amount can ever be guaranteed for any product nor customer. Mrs. [redacted] placed an order February 22, 2014 on our website for our package of five 30 day supplies with the discounted monthly membership for $144.95 with no shipping and handling costs. She also elected to do the shipping protection for her package making her total $149.95. After the 90 day period, which begins the day Mrs [redacted] placed her order, if the customer is unsatisfied with their product for any reason they are to contact customer service within 30 days to notify us as all sales are final after 30 days as it states in the terms and conditions she agreed to. She was also to contact us within 90 days and request a cancellation to prevent being billed for a new supply. If the customer continues after the 90 days and does not contact us, they are automatically billed and shipped another product on the 31st day and it continues automatically every 30 days thereafter until we receive any notification the customer wants to cancel. Since there was no cancellation sent within those 90 days, we attempted to bill her at the discounted rate of $24.63 for a new 30 day supply on May 23, May 26, and May 29. However, all our attempts were declined and she was not successfully billed. Since all attempts were unsuccessful her account was automatically canceled. Mrs. [redacted] had the ability to cancel and/or request a refund at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegarciniacambogia.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegarciniacambogia.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website in several places. We do not offer a 100% money back guarantee. We have a satisfaction guarantee. Our satisfaction guarantee is an offer for the customer and we work with our customers on a case by case basis if they are not satisfied with the results of our product if they contact us. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her the $149.95. Mrs. [redacted] will receive an email confirming she has been refunded. Please take the time to read our terms and conditions for our monthly memberships and policies as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

We understand there has been a lot of conflicting information regarding the customer's account. We were more than willing to honor the refund offered by the corporate office through e-mails at [email protected]. When we attempted to issue the credit offered, it came to our...

attention that the refund would not process. In our terms, regardless of placement, it verifies there is a 30-day return period or the charge becomes final sale. The order was originally placed on 04/28/14 for the Buy 3 Get 2 Free for $149.94. The first contact we had regarding his dissatisfaction with the item was on 06/18/14, long after the 30-days had expired. We have consumers agree to the terms and conditions before placing the order specifically to confirm they are aware of all stipulations. Once the thirty days expire, the item becomes final sale and is non-refundable. When we offered the partial credit, we were stepping outside of the terms and conditions he initially agreed to. The refund was denied by the account and we were unable to issue a credit of any kind. In our terms we also confirm we cannot process a refund any other way apart from issuing it back onto the original account. 
 
We are more than happy to ship him five more bottles of Miracle Garcinia Cambogia and/or ship three bottles of our Miracle Cleanse free of charge. It is a fantastic way to kick-start your weight loss regime. We recommend using the products for two to three months for the best results. 
SHIPPING PROTECTION Terms and Conditions:
[redacted]G. Shipping protection is available for purchase for $4.99 on all order options. If the shipping protection option is added to the order we will guarantee your order arrives within 3-7 business days or you may contact customer service within 30 days of your original order and receive a full refund on your shipping protection charge. Please note: Your original order MUST be returned intact and UNOPENED to receive your full refund and you will still be liable for whatever product you opened and used even if you have purchased the shipping protection. After 30 days from the original purchase all sales are final.
REFUNDS AND RETURNS:
SATISFACTION: We want You to be satisfied with our products and services. If you are ever not satisfied with any product that you ordered, you may call our customer service department toll-free at 1-855-253-2449 and request a refund. If you are calling about refunding a purchase, our customer service team will handle it on a case by case basis. More stipulations to our refund policy are as follows:
A. Customers are restricted to receiving a single refund per product ordered. Repetitive refunds are not permitted unless the product, as delivered to You, is defective. Miracle Garcinia Cambogia reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Miracle Garcinia Cambogia’s judgment, requests refunds in bad faith.
B. In order to process Your refund, You must supply Miracle Garcinia Cambogia with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.
C. Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by Miracle Garcinia Cambogia, please call Our Customer Service Department toll-free at 1-855-253-2449.
D. Credit Card Descriptor. By ordering products from Miracle Garcinia Cambogia, You authorize Miracle Garcinia Cambogia to charge Your credit card accordingly. This authority shall remain in effect until and unless You have cancelled future orders of the products as described in this Agreement, above. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer to Miracle Garcinia Cambogia. If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at 1-855-253-2449.
E. Modifications. We reserve the right to modify the prices charged for the products, or to add or remove any products, from the Website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.
F. Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department toll-free at 1-855-253-2449 immediately of such error.
G. If you are not satisfied with your trial for any reason, simply contact us within 14 days of placing your order. Please allow 3-4 business days for refunds to process. To cancel your subscription you will need to contact us at 1-855-253-2449 Monday to Friday from 8am to 5pm PST. Please note that we are not responsible for lost or stolen items. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). We will not provide any refunds or accept any returns for any cancellations made more than 15 days after placing Your order. Cancellation of Future Orders. If You wish to cancel future deliveries of product You must contact Our Customer Service at 1-855-253-2449 Monday to Friday from 8am to 5pm PST and request that such future shipments be terminated. When emailing us, please include your full name and address, as well as the name of the product(s) that you ordered. Your request for termination, whether by phone or email, will be processed immediately; however, You will be responsible for payment for any product that has either A) already been shipped to You or B) already been delivered to you at the time of your call.
WE WILL NOT HONOR EMPTY BOTTLE RETURNS!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I read the statement from the company and again they NEVER answer their phone so how do you CANCEL.  Thank you for getting this resolved
Regards,
[redacted]

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. However, we do not offer trials nor...

[redacted] for our product. Each customer has to purchase our product at retail value or one of our special packages with discounted pricing. Unfortunately, Mrs. [redacted] did not order from our company so we are unable to assist in any manner. Mrs. [redacted] should verify the exact name of the company she ordered from as it is not Miracle Garcinia Cambogia. All statements and products state our name exactly along with our customer service number and location. If Mrs. [redacted] would like to place an order with us she may contact us during normal business hours or may visit our website  www.miraclegarciniacambogia.com/main/order.php?

The customer has filed this complaint against the incorrect company, as we are Miracle Garcinia Cambogia. We have nothing to do with the companies they have referred to in the original complaint.

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that  purchases from our site agrees...

to our terms and conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. Our website has been active for all customers to view those terms and conditions and has always been available for all past and future customers. The results will always vary for each customer. We do not and have not advertised that our product has 800 mg of HCA. Mrs. [redacted]-[redacted] placed the order on our website on 3/19/14 for our package of 5 bottles for $144.95 with the discounted monthly membership. The offer was also for no shipping and handling costs.. Each bottle is discounted to $28.99 when purchasing the 5 month monster supply. She also added the shipping protection for her package for $4.99 making her total $149.94. We do not offer a 100% money back guarantee. We have a satisfaction guarantee as the terms and conditions state and she agreed to when the order was placed. Each customer may call or email customer service at anytime to request a refund as all refunds if any is granted is purely on a case by case basis. Those terms and conditions also state that all sales after 30 days are final. As a reputable company we entrusted and relied on a well-known, established and GMP certified product manufacturer. However we have terminated the manufacturer, ceased shipping product made by that manufacturer, and are offering refunds or replacement product to all our customers. Mrs. [redacted]-[redacted] did not contact us in any way to allow us to assist her. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. We will refund her $149.94. Mrs. [redacted]-[redacted] will receive an email confirming the refund. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and...

conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. [redacted] placed the order 3/5/14 for our package of 1 bottle (30 day supply) for $53.98 with no shipping and handling costs.He has been given a courtesy credit to his account for the 1 bottle of Miracle Garcinia Cambogia. The credit is given only as a courtesy since it is not guaranteed that any customer will receive a credit and because we do not honor open bottles per our terms and conditions he agreed to when placing the order. As previously stated we do value all of our customers here at Miracle Garcinia Cambogia. [redacted] will receive an email confirming the charge has been refunded. Please take the time to read our terms and conditions for our refund and return policy as we have them in several places on our website at ( www.miraclegarciniacambogia.com ).

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and...

conditions. We have a 100% satisfaction guarantee, not a 100% money back guarantee and any refund, if granted, is purely case by case. These terms are stated on the website from where the customer places their order. Each order placed is what is known as a straight sale, and each customer is given an option to for the monthly subscription. Our website explains that if the customer selects the option for a monthly subscription, they will be billed and shipped out a 30 day supply every 30 day for the discounted price of $24.63, until they cancel with our company. [redacted] placed the order 03/23/14 for our largest package of Buy 3 Get 2 Free with no shipping and handling costs, and the monthly subscription attached. She has called our customer service line and has spoke with one of our representatives on July 28, 2014 and asked to cancel her subscription. As a courtesy, we will refund her the June and July charge of $24.63. [redacted] will receive an email confirming the two charges of $24.63 has been refunded.

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and...

conditions. We do not specify nor advertise any amount of weight a customer will lose while consuming our product. The product is used as an aide in weight loss. The results will always vary for each customer. The consumer placed the order on 04/09/14 for our package of 1 month supply at $19.95 with a monthly recurring membership at the same discounted rate with no shipping and handling costs. He has e-mailed our customer service line and had a conversation with one of our representatives on 05/15 when he was given a courtesy credit to her account for the 1 unopened bottles of Miracle Garcinia Cambogia from our satisfaction guarantee. The credit was applied for the full charge of $19.95 back onto the card.

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions....

However, we do not offer trials nor samples for our product. Each customer has to purchase our product at retail value or one of our special packages with discounted pricing. Unfortunately, [redacted] did not order from our company so we are unable to assist in any manner. [redacted] should verify the name of the company she ordered from as it is not Miracle Garcinia Cambogia. All statements and products state our name exactly along with our customer service number and location. If [redacted] would like to place an order with us she may contact us during normal business hours or may visit our website  www.miraclegarciniacambogia.com/main/order.php

At Miracle Garcinia Cambogia we appreciate all of our customers. Any customer that purchases from our site agrees to our terms and conditions. However, we do not offer trials nor...

samples for our product. Each customer has to purchase our product at retail value or one of our special packages with discounted pricing. Unfortunately, Mrs. [redacted] did not order from our company so we are unable to assist in any manner. Mrs. [redacted] should verify the name of the company she ordered from as it is not Miracle Garcinia Cambogia. All statements and products state our name exactly along with our customer service number and location. If Mrs [redacted] would like to place an order with us she may contact us during normal business hours or may visit our website  www.miraclegarciniacambogia.com/main/order.php

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have issued a full refund to Mrs [redacted] as of June 4, 2014. When we issue any refund there is an automated email that is sent to the email address the customer has on file. This email confirms the refunded amount, the date of the last charge, and that it takes 3-7 business days for the funds to post. Although we have issued the refund, it takes her bank or credit card company that allotted time to post the funds on her account. We have also sent Mrs [redacted] several emails in response to her requesting more information. She has been sent several email confirmations for her order containing her order information. We have also sent her the transaction number for her refund. We have assisted Mrs [redacted] in each request several times. At this point she can keep the supply that she has and she has been issued the refund as we have stated several times and sent several confirmations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
6.6.14
 
I REC’D...

AN EMAIL THAT MIRACLE GARCINIA CAMBOGIA HAS REFUNDED MY MONEY, REFUND IS SUPPOSEDLY TO APPEAR BACK ON MY AMEX CREDIT CARD WITHIN 7 DAY (WE’LL SEE) HOWEVER, I NEED TO RETURN THE PRODUCT TO THEM, BUT DON’T HAVE AN INVOICE OR ORDER NUMBER.  I EMAILED THEM TO SEND SAME, BUT HAVE HAD NO RESPONSE TO THAT REQUEST.
I DON’T WANT TO JUST SEND THE PRODUCT WITHOUT AN INVOICE OR ORDER NUMBER IN PKG. – I DON’T TRUST THEM THAT I WILL RECEIVE CREDIT FOR RETURN AND THEY WILL RECHARGE ME FOR USELESS PRODUCT.  I THINK I HAVE A RIGHT TO THIS INFORMATION – THEY ALREADY TOLD ME THEY DON’T GIVE THIS INFORMATION VIA EMAIL – COULD YOU PLEASE HAVE THEM EMAIL ME A COPY OF THE INVOICE AND THE ORDER NUMBER.
 
I AWAIT YOUR REPLY.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
finally got copy of order, but I had to request several times to get a copy of order – refund has be credited back to [redacted] card, and I sent the product back to them last week, they should have already rec’d it.  They told me they wanted the product back, don’t know what changed their mind that I could keep it, not that it works anyway. As far as I’m concerned this nightmare is over.  It’s too bad I had to get 3 consumer agencies and [redacted] to get my money refunded.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your concern in this matter.  Had the company answered my initial phone call or at least returned it in the 24hrs. they specify on their automated phone service it would have saved all of us time and effort.  There seems to be a customer service deficiency that needs to be addressed.  Again, I thank you for your time and attention.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Oh by the way, it is Mr. and mot Mrs. 
Regards,
[redacted]