MISR, Inc.

Please call the customer care team at ***, we will be happy to assist you with your claim for damages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please forward check to *** *** Ave., ***, SC
Regards,
*** ***

We are very sorry and extrememly apologetic that items were lost during the move with us, we have reviewed your case and in an effort of customer service we are increasing the offer to $

Please contact our customer care team at ***

We will gladly refund $to our cusotmerManagement will also look into the other concerns and they will be addressed with the office and moving crew membersThe settlement agreemetn for $will be emailed to ***

Thank you, I see here that *** *** is the individual that booked and confirmed the move with us, I also see all processes were followed correctly and he was advised of all chargesI am sorry you did not have the opportunity to speak with AMS prior to the move, however, it does appear all
steps were taken correctly to advise of the costs associated with our services

Thank you, I have received the settlement and submitted for the check to be cut

To have the floors initially redone you paid $2400, our obligation is to return to original conditionWe will offer $2,as a final offer

Please call the customer care team at *** and we will start the claims process with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Of course, we will be happy to reimburse you for the storage that was not usedPlease call *** *** at ***, and he will get your information to send a check to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint.
All My Sons included a PDF of my UNBINDING estimate as well as a copy of one of the credit card authorization forms I had to sign a credit card authorization for every single credit card transaction I had to sign paperwork for every transaction All they have provided is the original estimate and one of the authorizations They should be able to show documented paperwork for every single transaction and a credit card authorization for every charge to my credit card All charges except one for $were authorized and approved by me All my sons cannot provide a reason for the charge nor the required documentation for the charge They illegally charged my credit card for $and the only reasoning they can give is that in the end it made the charges balance the estimate That is not adequate Estimates can come under or go over This was unbinding and they came in under Instead of doing leaving the charges as they were, they tacked on a random unapproved additional charge of $2000, and that is what I am disputing In addition, my complaint is in regard to the terrible treatment I received via phone from All My Sons employees of ***, SC They yelled at me, told me to "eat it" and proceeded to threaten to call the police on me because I was insistent on an explanation They hung up on me over twenty times They refused to speak to me in a respectful manner or address my concerns I still request reimbursement of $and written apologies from both men in the office
Regards,
*** ***

***,Yes they had the insurance carrier work with me. They actually sent me a check about a week ago. Thanks for all of your help. Thanks,*** ***
*** *** ***
*** *** * *** *** *** *** ***, SC 29301864-***
***

The consumer stated his issue has been resolved

Thank you for this feedback, all claims moved into public storage are denied as AMS cannot be held liable once we move items, however in good faith we sent a settlement because we care about our customers, I have reviewed this move and claim in depth, based on my research and increase has been
granted of $A settlement offer will be emailed to you to reflect this amount

In order to process any claims or complaints the customer must call the claims department at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry the settlement agreement has not reached you via USPS mailAttached is the settlement agreementPlease complete and returnThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I will not sign an agreement that binds me to not ever verbally speaking ill of this company While I have no intention to spread this horrid story, I am in the business of assisting others in moving their elderly family members I will not be in a position where I am unable to say to a valued client that I do not recommend the services of All My Sons Moving Co. Nor will I sign an agreement that I am satisfied with the outcome, because I took a concession by accepting 50% of the refund I asked forRemove paragraphs 3, 4, 5, and and I'll sign it Again, All My Sons offered a credit of $and I would expect them to hold up that end of the deal and issue said credit to the card that was originally used I have disputed this charge with my credit card company
Regards,
*** ***

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]You don't understand it's a lot more than just redoing the floors.  I have to pack everything up and move it out of the home and stay in a hotel.  Then I have to clean from all the mess, repaint the areas of the baseboards that are damaged in the refinishing process, then I have to move back in the home.  It's not my fault that my floors are scratched.  It's like me hitting your car and saying I'll pay to fix it but you need to figure out for yourself how you are going to get to work and I'm not going to pay any of your medical bills, because if your were not driving that day you would not have been injured.  I want my floor back to the way they were prior to your company damaging them.