MISR, Inc.

We offered $1,500.00

Please see attached, we do not show that we charged anymore than what the customer is stating, this is all transactions on the customers card from All My Sons

Ok, we completely understand if you do not want to accept 20% off your move cost, please call the Customer Care Team at 866-[redacted] and we will get the claims forms to you for your completion. Thank you again, we look forward to resolving some of your issues.

I am in receipt of the 20% refund offer from My Sons Moving Co, however, due to items below, I reject that offer and am still requesting a 50% refund.  (1)    My family was inconvenienced because of...

their tardiness; the movers were two hours late and took so long to move minimal items that my family, who came up from Atlanta, ended up driving back 2-3 hours later than expected.(2)    Movers took numerous phone and smoke breaks, which resulted in me paying for additional labor hours(3)    Movers were off the property before 5:15 pm, but said they were going to charge me through 5:45 pm(4)    Movers utilized unnecessary packing supplies (i.e. re-packed linens that were already in bags)(5)    Did not move all items that they were supposed to move; me and my family ended up moving many items ourselves.(6)     Movers did not have to re-assemble a large dresser with mirror (we decided to keep the mirror off) - (not as much assembly as first anticipated)(7)      Movers took an extremely long time to move 1.5 rooms of furniture. I believe 50% is closer to what I should’ve been charged had the movers been respectful of my time and resources.

The customer can email the claim packet to [redacted]@allmysons.com or mail it to [redacted] Road, [redacted], TX 75007. Attached is what we have received from the customer so far, at this time we are waiting for the actual claims documents to be returned to our office. Thank you!

If a customer feels they were overcharged or if a customer has damages on a move, they need to contact the customer care team so we can process the claim and complaint, the phone number is [redacted]

On 10/3/2017 the customer spoke with a customer care specialist, the refund of $122.08 was issued and an apology was extended. Again, we apologize for any confusion. Thank you.

[redacted] has been resolved, please let me know when this is updated, thank you so much, [redacted]!         Your Friend in the Moving Business! Ashley Hudnall Director of Customer CareAll My Sons Moving & Storage2400 Old Mill Road, Carrollton, TX 75007Office - 469.461.5000  Ext 1012Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint. 
I am thrilled that they will reimburse me, but that is only half of the issue. In addition to the reimbursement, I also want assurance from the company that I will no longer be charged each month following my reimbursement. I do not want to have to deal with this every month. 
Regards,
[redacted]

Although AMS was hired for labor only and we did not transport any of the goods a settlement offer has been sent to the customer is an effort of good faith because we care about all of our customers and we want to them to be happy. Please call [redacted] and a customer care specialist can email you the settlement agreement.

The individual we have a contract with regarding this move is [redacted], he is currently working with the Customer Care Supervisor on a resolution, thank you.

I understand you have a reservation about signing the settlement agreement. However, the settlement is a form that is completed to accomplish the resolution. We will be happy to issue a credit or cut you a check when the settlement agreement is signed, just let me know your preference. We are here to resolve this matter amicably. We want to rectify the situation for you as quickly as possible.

The refund of $240.00 has been completed and the auto bill pay has been terminated.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pursuant to the amendments made to the letter. We understand that this company has a history of delaying or even failing to pay the amount they offer.  We will not consider this closed UNTIL payment is received, and have amended the letter to specify this point.  Thank you for all of your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

They gave me two free hours toward our last move. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint. 
Regards,
[redacted]The police has contacted All My Sons numerous times and have never been advised he need to contact the above name listed. The police Has called management to find out who he needs to speak but none of his calls are or have been returned. Also my husband [redacted] have not received any calls back from this person & will be filing another complaint as well. Nothing has been done for any of the matters. The damage has not been addressed as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am very sorry to hear the behavior you are describing demonstrated by the moves, this will be addressed and handled by upper management. Thank you for this feedback and I hope you will accept my sincerest apologies for your experience. I see you have already contacted the customer care team and a...

claim/complaint form has been sent to you, please complete and return for your resolution. Thank you.

[redacted] and the police have been in touch with Doug H[redacted], the manager of Customer Care, I am not sure where the disconnect is coming from. I will advise Doug H[redacted] to call the dective and Daniel again, thank you.