MISR, Inc.

Revdex.com:
I am a little uncomfortable with the fact that they aren't going to resolve it until after I accept it, but I will be filing another complaint if they do not refund the money.
Regards,
[redacted]

AMS extends our apology for any inconvenience or frustration your moving experience  with us may have caused. We are taking measures to ensure  our staff conducts themselves in a manner that reflects the high regard we have for our customers. We thank you for  valuable feedback....

Again, thank you for your valuable feedback and we are sorry for any confusion or miscommunication regarding your move with us.

Thank you for your valuable feedback, a customer should be present during the entire move and not leave movers alone in the home, we do not transport gasoline or cleaning liquid and we also do not dissemble or reassemble any baby furniture or bunk beds. We are sorry you incurred damages during the...

relocation, please call the customer care team at [redacted] and we will be happy to assist you with your claim. thank you.

I will sign the letter from the company and put in the mail tomorrow.  They have stated they will send me a reimbursement check within 30 days.

Yes of course we will not continue to charge the customer.

We provided Mrs [redacted] with an in home estimate the week prior to her move, The estimator, a 37 year veteran in the industry, went room to room in order to see the entirety of services that Mrs. [redacted] was needing. After doing so he provided her with an estimate of $1649.55.. Several days later...

Mrs. [redacted] agreed to have us move her. After everything was said and done her total bill came to $1,529.95. Clearly under the written estimate she was provided. Our in home estimates are usually very accurate as can be seen in this above circumstance.
As far as the delay in time that was mentioned, I spoke with Mr. [redacted] on the day of the move and we adjusted the time to correct any downtime from the men getting lost. All of our trucks are on GPS and the situation was able to be rectified in a timely manner.
However, I do agree with one man being slightly under the weather that the move may have occurred at a slightly faster pace if under different circumstances and that the time it took to get the few remaining items were an inconvenience. This being said we would like to offer a refund 1.5 hours totaling $212.85.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...


That is their standard response.  The local office does takes not responsibility for their errors.  It was their local movers that caused the damage and mis-handled the furniture.  I filed a claim back in September 2015 and no one has responded from Customer Service.
Regards,
[redacted]

Thank you for your feedback. A customer care specialist will assist you with your refund. The maximum refund available is 20% of the cost of the move which is $132.00.

Thank you for telling us that the men were working hard and did a great job, but that we had an accident and one piece was broken. I see you have been working with the customer care team, this claim will be reviewed by upper management and we will either follow up with questions or get an updated...

settlement form to you.

We are very sorry, we know the moving crew forgot tools and your couch, they will be there today 5/5/2017 to bring you the couch and reassemble the bed. We are also retraining the crew to ensure this does not happen to any other customers. Again, we hope you will accept our apology. Please accept...

our apology and a 20% reduction of your bill with us.

Here at All My Sons we are constantly striving for customer satisfaction, it will be our pleasure to resolve our customers issues for $400.00. I will email the form for the customer to sign for reimbursement. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  I called customer care on Saturday and was sent directly back to the office where they refused to make things right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only recourse satisfactory to me.  Process is already underway, I.e. Pictures, receipts, all documenation requested from them, including a notarized statement.  Also requested representative from company personally come to my residence and witness first hand damages suffered as a result of total incompetence and false statement that their movers are "professional."  Professionals who do not carry tools with them on their trucks for disassembling/assembling property of their customer.  Totally outrageous and false advertisement on their part.
Regards,
[redacted]

Good morning, we would like to process the claim for the customer however we are still missing information, the customer has been mailed and emailed the claims forms, also a notice of delay documentation advising what we are missing in order to process the claim. Attached is the notice of delay form...

that has been mailed and emailed to the customer. Please provide the required information to the customer care team and a customer care specialist will process your claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

This email is in regarding my complaint against All My Son's Moving and Storage. ON February 28 2018 I hired this company to move and pack my belongings to another location less than 1 mile away.During this move There were things left in the old unit and certainly not packed but also upon later investigation there was damage made to my Red micro-suede sofa on the armrest there were 2 holes. This sofa and love seat set were manufactured by [redacted] Furniture and it was bought brand new for over $2000 about 2 years ago. When I called this company a few days later to make them aware of the damage to my sofa I was transferred to Randy. Randy stated there was paperwork to be sent and so I waited about 1 week before receiving them, filled them out, called a mobile notary and mailed the documents back. Unfortunately I did not take a picture of the document so I requested Randy send me a copy of what he had but he has never sent me any copied but still claims all of the necessary documentation has not been received and the only page he received was the last so I asked for a copy of that in which I still have not received. I am requesting your assistance in getting the copy of the document that Randy is stating he received. Any additional information needed please email,text or call me.[redacted]

I am unable to locate [redacted] in my system. Please call [redacted] and ask for Ashley for further assistance.

I apologize if there was any miscommunication regarding the circumstances of your move. Please understand this was a labor only, load only job.  The credit card company has not awarded any of the credit card disputes as they do not see any fault by the company. Even though the credit card company is not willing to award you a refund, All My Sons is still willing to offer $119.00 to prove that we are about our customers and we want them to be happy.  The maximum I can refund is $119.00. I hope you will accept this as a resolution and move forward.