MISR, Inc.

We are unable to locate you in our system using your name, phone number and email address. Will you please provide us the informaiton that your move is booked under so we can take care of the refund, thank you!

Customer was issued a credit of 390.00 on 2/5/2016.  Please close file.  [redacted]

Please call the customer care team at 866-[redacted], we will make sure your name is spelled correctly and we will send you the settlement form, again. We look forward to speaking with you, thank you.

Credit has been issued.  Credit Authorization is [redacted].  We apologize for the delay.  [redacted]Owner

We have reviewed the charges and we are sorry for the accidental charge, we were having trouble with our payment processing system, we have reviewed everything in depth and the correct amount $446.00

The deposit was refunded on 4/5/2018, does it appear on your end yet? Have you called your banking institution? Attached is the refund receipt confirming completion. Thank you!

We are sorry to hear there was confusion with pricing on this move, we here at All My Sons want to always make sure our customers goods are protected from damage. Which is the importance of paperpads when putting household goods into a storage unit. Did you not want your goods to be protected? Did...

you bring your own protection? Due to confusion and our utmost convern to keep our customers happy, we would like to split the difference at $181.25 for a settlement on this dispute.

We have already send the customer a settlement agreement for $500.00, as soon as she returns we will cut the check.

All My Sons was hired to perform labor only services, the customer was standing there advising the movers exactly how to pack the truck, the movers listened as the customer is the one in charge of the move, when it didn't fit properly the customer would say, ok now we need to redo, the movers tried...

to explain they can pack the truck without guidance, however we continued to take the guidance from the customer. We are sorry that there was some miscommunication during the load only, the customer said he wanted another crew on his job or we would stop payment on his credit card. The crew that came out to load the truck is a very experienced crew that does not hav many complaints. We hope you understand that a refund will not be allotted for the amount of $500.00, the maximum I can offer is $119.00 and this is only if there is not a pending credit card dispute.

Good afternoon, we are very sorry to hear you incurred damages during your relocation with us, please call our customer care team at [redacted] so we can process a claim for you.

I reached a settlement agreement with All My Sons Movers and wanted to update their rating. They were fair with their settlement and would like to reflect that in their review. Not sure where/how to do that. [redacted] Builders864-[redacted]

We are sorry you feel you are being harassed, we called you because you requested for us to call you for a quote, we make sure we reach out to a potential customer throughout the day, so you do not have to keep calling us, we will remove you from the quote request list. Thank you.

After sending my original complaint (before I went to my house) I discovered that my home had been only partially moved- increasing my disappointment further. Mr [redacted] the estimator did give me a quote for a full move and pack. When I called to schedule the actual move I told them that I would do most of the packing but there would still be some to do. They brought numerous boxes and packing supplies which I was charged for. When I got home, I discovered full rolls of tape (one even in a six pack), 12 extra boxes, 2 rolls of plastic wrap, all of my pots and pans still in the kitchen cabinet, dishes left in dishwasher, curtains, a piece of furniture over the toilet, most oft wall hangings, an empty flower pot, my chimnea, a box of clothes, and lamp that remained. Not only did they over charge (as I had done 90% of actual packing) but they also failed to move a lot of stuff. Again the original quote was from a full pack, supplies, and move. I am now asking for a refund of $600 (that was the amount charge on my quote for packing and supplies). Pictures are attached.