MOHELA

Initial Business Response /* (1000, 6, 2015/08/24) */
"MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly."

MOHELA has received this customer’s inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA's directly

"MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint
Financial privacy laws
prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly."

Initial Business Response /* (1000, 6, 2015/10/22) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

Complaint: ***
I am rejecting this response because: The company will not communicate or acknowledge any wrong doingI have been trying to get this matter resolved for amany months and when I call they will only tell me that my account has been transferred
Sincerely,
*** ***

MOHELA has received this customer’s inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint Financial privacy
laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

Initial Business Response /* (1000, 5, 2015/12/03) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

Initial Business Response /* (1000, 5, 2015/06/25) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

(The consumer indicated he/she DID NOT accept the response from the business.)
The required Third Party Authorization form was completed and mailed to Mohela on 1/23/
Previous attempts to deal with Mohela directly have resulted in a firm, "Yes, we made a mistake, but we're still going to stick you with the interest that resulted from our mistake" from Mohela

MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint
Financial privacy laws
prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

Complaint: ***
I am rejecting this response because: I want this matter solved through Revdex.com I am also researching the history of this company and an attorney I am giving Revdex.com permission to discuss the matter so why can't the company do so?
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
"MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly."
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
***Document Attached***
The change to the repayment schedule that we received from Mohela, including the balance, in February is attachedAlso, the last statement received for May (also showing the same balance)before paying the student loan in full, plus the additional is also attached
Thank you in advance for your attention in this matter

Dear *** ***, We apologize for the system error that occurred on March 7, 2016, causing multiple payments to be withdrawn from your accountOur records indicate a refund has been initiated for a total amount of $You should receive this refund within 5-business daysDue to the account
reflecting past due for the February and March bills, the payment of $has posted to the account satisfying these two monthsIn order to receive an additional refund in the amount of $174.60, a forbearance can be requested to cover the March 7th due datePlease feel free to contact us with any other questions or concernsThank you MOHELA

Dear Ms***, MOHELA has received this customer’s inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaintFinancial
privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.Thank you MOHELA

Initial Business Response /* (1000, 5, 2015/10/20) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

MOHELA has received this customer’s inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint

Initial Business Response /* (1000, 5, 2015/11/23) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly

Initial Business Response /* (1000, 5, 2016/01/08) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because it does not correct the issue or address my complaintI have yet to be called by Mohela concerning this, therefore it is not closedThis "textbook" and very "general" response appears to be a way to placate me, my situation and my complaint in generalWhen MOHELA will consider corresponding with me in a manner which will specifically address my formal complaint, we can start a dialog to rectify this satisfactorily

MOHELA has received this customer’s inquiryPlease be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with
borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA's directly

Initial Business Response /* (1000, 6, 2016/02/10) */
MOHELA has received this customer's inquiryPlease be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues
raised in their complaint
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainantIf, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly