I am rejecting this response because: Dun and Bradstreet was requested specifically and without ambiguity to remove the listing of the physical name and address of the former business owner from their dnb.com siteIt is a public danger to the owner to have the name and physical address where he is located listed for public viewDnB has not resolved the issue as proven by the screen shot of the information still made readily available on their website with a simple search of the name [redacted]
Per their request, attached is a written statement that discusses our DUNSRight process regarding data I am also attaching the Terms & Conditions that accompanies any contract Please see section 5: Disclaimers Though D&B uses extensive procedures to keep its database current and to promote data accuracy, Customer acknowledges that the Information will contain a degree of errorD&B represents that, to the best of its knowledge, the Information has been collected and compiled in accordance with applicable local, state, federal and international laws, rules or regulations, but D&B does not guarantee that the Customer’s use of the Information meets the requirements of any applicable federal, or state law, rule or regulation including but not limited to wireless suppression lists, the CAN-SPAM Act, and "Do Not Call" listsALL SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASISOTHER THAN AS EXPLICITLY STATED IN THIS AGREEMENT, D&B DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, COMPLETENESS, CURRENTNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSED&B DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE AND DISCLAIMS ANY WARRANTY OR REPRESENTATION REGARDING AVAILABILITY OF A SERVICE, SERVICE LEVELS OR PERFORMANCE, OR D&B'S CONDUCT IN COLLECTING, COMPILING, OR INTERPRETING INFORMATION.For reasons stated above and previously, the request for refund is denied.?
The payment experience Ms [redacted] refers to in her complaint is as follows: Date Reported: 10/Paying Record: Bad Debt High Credit: $Now Owes: $Past Due: $Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives these payment experiences via our Trade Exchange Program The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans Over 600,000,experiences flow-through the system each year, with an excess of 70,000,million experiences resident in the database at any given time When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec regarding this particular payment experience This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization The results will be emailed to Ms [redacted] within working days
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In our previous response, we explained that a trade recheck was already submitted on December 4, 2014.Our records show that this recheck was completed on December 16, The reporting company confirmed the payment experience as correct and provided for name release The reporting company is [redacted] *** You will have to contact them for any further questioning or clarification
I am rejecting this response because: As a customer of [redacted] ’s lead generation system, we are disappointed at the quality of the information provided by the [redacted] ’s system and we are saddened that acontract has to be mentioned as a justification for the quality of your serviceThis leads us to conclude that the service has more severe issues that what we believed initially.On the [redacted] ’s website, the following claim is made that doesn’t hold true: “With [redacted] ’s, you can uncover opportunities, tap new markets, and streamlineprospecting”We truly believed that we would streamline prospecting and that [redacted] ’s leads would help our sales team improve their effectiveness to be ableto land more qualified opportunitiesWe found ourselves having to do quality assurance checks on the data in the system, by doing additional research to double check the information.When I first learned of this problem, I contacted Daniel Levensohn at your company, and was told that nothing could be done about my problem andthat I had to provide proof I believe that this response is unfair because I believe that [redacted] ’s should be accountable for the quality of their data that they provide to customersWe feel that it is not our responsibility to safeguard the quality of the data that issold to clients via downloadsI would like a written statement explaining your company's position and proof that it is a quality service and what you will do about my complaint, and not merely the mention of a contract.I look forward to hearing from you as soon as possible to resolve this problemWe keep our position of a refund for last month’s charge and insist on the permanent cancellation of the contract
Based on my research of our internal systems, as well as a conversation with the ***'s sales rep, we cannot issue the requested refund. The customer could not provide any examples to support their claims of bad data. In addition, there is a fully-executed contract in place, which is
attached here
I am rejecting this response because D&B is simply admitting my complaint is vaild, without offering a solution.D&B admits that its partners are misusing its data by allowing them to present the data in such a way as to make it appears as relaible and actionable to consumers.Here is the way *** presents D&B's info about my business on its website: "Founded years ago, *** R *** Investigations has been in business for less time than its investigation service competitors""According to Dun & Bradstreet, *** R *** Investigations earns an estimated $40,a yearThis is:47% less than its investigation service competitors in ***.."Nowhere near these grossly inaccurate statements, which seem calculated by design to drive customers away from my business, appears the truth to which D&B has just admitted:The data is can be wildly inaccurate, and should not be relied on to make decisions about which investigative company to hire
Again, D&B needs to do the right thing and force its partners to stop presenting grossly inaccurate information as anything short of made up. Particularly as it effects my business.Here is a link to my company's entry on ***:***
Regards,
*** ***
In checking the D&B database for records with the following address: ** *** *** ***, *** *** I discovered such listings: *** *** *** under DUNS *** and *** ** *** *** *** *** under DUNS ***.In response to this Revdex.com Complaint, we have
taken steps to delete the names of your businesses, as well as the names of its key executives from any future identifying information lists and directories provided to marketers of goods and services. Please understand that you may continue to receive some calls or correspondence since we are not the only marketer of information lists and companies may continue to use previously purchased lists.D&B will continue to maintain a file on your businesses to answer specific customer requests for information, which may be used in risk management or supply management decisions. Thank you for the opportunity to respond to your concerns. If you have any questions or comments, please call us at ###-###-#### weekdays from AM to PM Eastern Time. A Customer Service consultant will be happy to assist you
D&B maintains a database of information records on companies around the world. In searching this database, in response to this complaint, I found no D&B record on Mr***. This is not surprising, since he does not have a business. Therefore, *** *** must have
received Mr*** information from a source other than D&B
Based on the information provided in this complaint as well as our independent research, the given D&B business information report has been deleted from our database. This deletion will take effect September 30, 2014.On behalf of D&B, we apologize for any inconvenience this
matter may have caused.Regards,D&B US National Customer Relations
Here at D&B, our standard procedure is to not purge a given report from our database However, report content and status is revised regularly to ensure accurate, timely and consistent data.Based on the information provided in the complaint and our independent research, we have fully
revised the D&B report under DUNS #*** to remove the physical address and telephone number as well as show the business as inactive Attached is a copy of the report to serve as confirmation.I will assume that this issue is now closed with this response.Regards,
I am rejecting this response because: Does anyone care that I have not had a business charge off or personal!!!!! Please have someone who can help me with this issue from Dun and brad call me personally at [redacted] THE DATA THEY ARE REPORTING IS INCORRECT!!!!
We at Dun & [redacted]street, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and are in the process of investigating this concern. We apologize for any inconvenience this may have caused. We...
are continuing to assist the complainant, and ask that if he has any further questions that he contact Dun & [redacted]street Emerging Businesses directly at [redacted].
According to our records [redacted] has already been in communication with [redacted]. Please see below: Subject: RE: DNB contract renewal [redacted] Body: Hi [redacted], I apologize for the delay in getting back to you. I was out of the office after the recent birth of my twins. Per your contract, your...
service actually had already renewed on the 11th of this month for another 12 month period. While we can certainly go over options, we can't cancel outright. It may be a good idea to get together to go over exactly what you need. There are definitely other providers, and even cheaper options, but none have the type of data that D&B does. Let me know if there is a time this week we might be able to connect. [redacted] From: [redacted] [[redacted] Sent: Monday, October 27, 2014 2:18 PM To: [redacted] Cc: [redacted] Subject: FW: DNB contract renewal [redacted], As I mentioned in my call and email last week, we had just received your invoice with the billing amount for the new contract year for DNB credit reporting services. We took the opportunity to review our other options for credit reporting, and have decided to go with a different provider at this time. Please cancel our contract for credit reporting services. Please confirm that the service will be cancelled, and on what date. If there is something more that you need from me in order to accomplish this- please let me know. Thank you for your help. [redacted] ###-###-#### From: [redacted] Sent: Friday, October 24, 2014 1:47 PM To: '[redacted] Cc: [redacted] Subject: DNB contract renewal[redacted], This last week we received your invoice for our contract renewal for this next year. Upon careful review and consideration, we have decided to explore our options for credit reporting services. We have not made a final decision, but wanted to let you know that we are considering all of our options. I wanted to be sure that we provide you with adequate notice, and would appreciate it if you could let me know when you absolutely need to know whether or not we wish to continue with a contract for the new year. Thank you very much for your help. [redacted]5 ###-###-####
We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Attempts to contact...
complainant to address his concerns were unsuccessful, the voice mail messages were not returned. We have removed the unassociated name from his company’s report. Should the complainant wish to submit updates to his Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted] which allows registered users to view, print, and submit updates to their file at no cost. If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
Results:Issue is resolved. Dunn & Brandstreet representative corrected the information in the business listing. I was told to wait three business days before verifying the correction had been made on the live D&B website. After 3 business days, I checked the D&B website, and the listing for my company was corrected. I appreciate the Revdex.com's help in correcting the information in my business listing. When Revdex.com became involved and contacted Dunn & Bradstreet, the response was immediate and from a high level D&B representative. I was unable to achieve success on my own. Thank you Revdex.com!
Complaint: [redacted]
I am rejecting this response because:There is still and outstanding issue of an incorrect claim of a Past Due amount showing on the file which was not removed when the incorrect UCC Filings were removed.
I have already sent documents to D & B
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on June 16, 2017, to address her concerns. In the future, should complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted]
I am rejecting this response because: Dun and Bradstreet was requested specifically and without ambiguity to remove the listing of the physical name and address of the former business owner from their dnb.com siteIt is a public danger to the owner to have the name and physical address where he is located listed for public viewDnB has not resolved the issue as proven by the screen shot of the information still made readily available on their website with a simple search of the name [redacted]
Per their request, attached is a written statement that discusses our DUNSRight process regarding data I am also attaching the Terms & Conditions that accompanies any contract Please see section 5: Disclaimers Though D&B uses extensive procedures to keep its database current and to promote data accuracy, Customer acknowledges that the Information will contain a degree of errorD&B represents that, to the best of its knowledge, the Information has been collected and compiled in accordance with applicable local, state, federal and international laws, rules or regulations, but D&B does not guarantee that the Customer’s use of the Information meets the requirements of any applicable federal, or state law, rule or regulation including but not limited to wireless suppression lists, the CAN-SPAM Act, and "Do Not Call" listsALL SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASISOTHER THAN AS EXPLICITLY STATED IN THIS AGREEMENT, D&B DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, COMPLETENESS, CURRENTNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSED&B DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE AND DISCLAIMS ANY WARRANTY OR REPRESENTATION REGARDING AVAILABILITY OF A SERVICE, SERVICE LEVELS OR PERFORMANCE, OR D&B'S CONDUCT IN COLLECTING, COMPILING, OR INTERPRETING INFORMATION.For reasons stated above and previously, the request for refund is denied.?
The payment experience Ms [redacted] refers to in her complaint is as follows: Date Reported: 10/Paying Record: Bad Debt High Credit: $Now Owes: $Past Due: $Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives these payment experiences via our Trade Exchange Program The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans Over 600,000,experiences flow-through the system each year, with an excess of 70,000,million experiences resident in the database at any given time When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec regarding this particular payment experience This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization The results will be emailed to Ms [redacted] within working days
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In our previous response, we explained that a trade recheck was already submitted on December 4, 2014.Our records show that this recheck was completed on December 16, The reporting company confirmed the payment experience as correct and provided for name release The reporting company is [redacted] *** You will have to contact them for any further questioning or clarification
I am rejecting this response because: As a customer of [redacted] ’s lead generation system, we are disappointed at the quality of the information provided by the [redacted] ’s system and we are saddened that acontract has to be mentioned as a justification for the quality of your serviceThis leads us to conclude that the service has more severe issues that what we believed initially.On the [redacted] ’s website, the following claim is made that doesn’t hold true: “With [redacted] ’s, you can uncover opportunities, tap new markets, and streamlineprospecting”We truly believed that we would streamline prospecting and that [redacted] ’s leads would help our sales team improve their effectiveness to be ableto land more qualified opportunitiesWe found ourselves having to do quality assurance checks on the data in the system, by doing additional research to double check the information.When I first learned of this problem, I contacted Daniel Levensohn at your company, and was told that nothing could be done about my problem andthat I had to provide proof I believe that this response is unfair because I believe that [redacted] ’s should be accountable for the quality of their data that they provide to customersWe feel that it is not our responsibility to safeguard the quality of the data that issold to clients via downloadsI would like a written statement explaining your company's position and proof that it is a quality service and what you will do about my complaint, and not merely the mention of a contract.I look forward to hearing from you as soon as possible to resolve this problemWe keep our position of a refund for last month’s charge and insist on the permanent cancellation of the contract
Based on my research of our internal systems, as well as a conversation with the ***'s sales rep, we cannot issue the requested refund. The customer could not provide any examples to support their claims of bad data. In addition, there is a fully-executed contract in place, which is
attached here
I am rejecting this response because D&B is simply admitting my complaint is vaild, without offering a solution.D&B admits that its partners are misusing its data by allowing them to present the data in such a way as to make it appears as relaible and actionable to consumers.Here is the way *** presents D&B's info about my business on its website: "Founded years ago, *** R *** Investigations has been in business for less time than its investigation service competitors""According to Dun & Bradstreet, *** R *** Investigations earns an estimated $40,a yearThis is:47% less than its investigation service competitors in ***.."Nowhere near these grossly inaccurate statements, which seem calculated by design to drive customers away from my business, appears the truth to which D&B has just admitted:The data is can be wildly inaccurate, and should not be relied on to make decisions about which investigative company to hire
Again, D&B needs to do the right thing and force its partners to stop presenting grossly inaccurate information as anything short of made up. Particularly as it effects my business.Here is a link to my company's entry on ***:***
Regards,
*** ***
As requested, the payment experiences have been added back to the D&B report on *** *** *** under DUNS ***
In checking the D&B database for records with the following address: ** *** *** ***, *** *** I discovered such listings: *** *** *** under DUNS *** and *** ** *** *** *** *** under DUNS ***.In response to this Revdex.com Complaint, we have
taken steps to delete the names of your businesses, as well as the names of its key executives from any future identifying information lists and directories provided to marketers of goods and services. Please understand that you may continue to receive some calls or correspondence since we are not the only marketer of information lists and companies may continue to use previously purchased lists.D&B will continue to maintain a file on your businesses to answer specific customer requests for information, which may be used in risk management or supply management decisions. Thank you for the opportunity to respond to your concerns. If you have any questions or comments, please call us at ###-###-#### weekdays from AM to PM Eastern Time. A Customer Service consultant will be happy to assist you
D&B maintains a database of information records on companies around the world. In searching this database, in response to this complaint, I found no D&B record on Mr***. This is not surprising, since he does not have a business. Therefore, *** *** must have
received Mr*** information from a source other than D&B
Based on the information provided in this complaint as well as our independent research, the given D&B business information report has been deleted from our database. This deletion will take effect September 30, 2014.On behalf of D&B, we apologize for any inconvenience this
matter may have caused.Regards,D&B US National Customer Relations
Here at D&B, our standard procedure is to not purge a given report from our database However, report content and status is revised regularly to ensure accurate, timely and consistent data.Based on the information provided in the complaint and our independent research, we have fully
revised the D&B report under DUNS #*** to remove the physical address and telephone number as well as show the business as inactive Attached is a copy of the report to serve as confirmation.I will assume that this issue is now closed with this response.Regards,
I am rejecting this response because: Does anyone care that I have not had a business charge off or personal!!!!! Please have someone who can help me with this issue from Dun and brad call me personally at [redacted] THE DATA THEY ARE REPORTING IS INCORRECT!!!!
We at Dun & [redacted]street, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and are in the process of investigating this concern. We apologize for any inconvenience this may have caused. We...
are continuing to assist the complainant, and ask that if he has any further questions that he contact Dun & [redacted]street Emerging Businesses directly at [redacted].
According to our records [redacted] has already been in communication with [redacted]. Please see below: Subject: RE: DNB contract renewal [redacted] Body: Hi [redacted], I apologize for the delay in getting back to you. I was out of the office after the recent birth of my twins. Per your contract, your...
service actually had already renewed on the 11th of this month for another 12 month period. While we can certainly go over options, we can't cancel outright. It may be a good idea to get together to go over exactly what you need. There are definitely other providers, and even cheaper options, but none have the type of data that D&B does. Let me know if there is a time this week we might be able to connect. [redacted] From: [redacted] [[redacted] Sent: Monday, October 27, 2014 2:18 PM To: [redacted] Cc: [redacted] Subject: FW: DNB contract renewal [redacted], As I mentioned in my call and email last week, we had just received your invoice with the billing amount for the new contract year for DNB credit reporting services. We took the opportunity to review our other options for credit reporting, and have decided to go with a different provider at this time. Please cancel our contract for credit reporting services. Please confirm that the service will be cancelled, and on what date. If there is something more that you need from me in order to accomplish this- please let me know. Thank you for your help. [redacted] ###-###-#### From: [redacted] Sent: Friday, October 24, 2014 1:47 PM To: '[redacted] Cc: [redacted] Subject: DNB contract renewal[redacted], This last week we received your invoice for our contract renewal for this next year. Upon careful review and consideration, we have decided to explore our options for credit reporting services. We have not made a final decision, but wanted to let you know that we are considering all of our options. I wanted to be sure that we provide you with adequate notice, and would appreciate it if you could let me know when you absolutely need to know whether or not we wish to continue with a contract for the new year. Thank you very much for your help. [redacted]5 ###-###-####
We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Attempts to contact...
complainant to address his concerns were unsuccessful, the voice mail messages were not returned. We have removed the unassociated name from his company’s report. Should the complainant wish to submit updates to his Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted] which allows registered users to view, print, and submit updates to their file at no cost. If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
Results:Issue is resolved. Dunn & Brandstreet representative corrected the information in the business listing. I was told to wait three business days before verifying the correction had been made on the live D&B website. After 3 business days, I checked the D&B website, and the listing for my company was corrected. I appreciate the Revdex.com's help in correcting the information in my business listing. When Revdex.com became involved and contacted Dunn & Bradstreet, the response was immediate and from a high level D&B representative. I was unable to achieve success on my own. Thank you Revdex.com!
Complaint: [redacted]
I am rejecting this response because:There is still and outstanding issue of an incorrect claim of a Past Due amount showing on the file which was not removed when the incorrect UCC Filings were removed.
I have already sent documents to D & B
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on June 16, 2017, to address her concerns. In the future, should complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted]