The payment experience Ms. [redacted] refers to in her complaint is as follows: Date Reported: 10/2014 Paying Record: Bad Debt High Credit: $7500 Now Owes: $7500 Past Due: $7500 Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives...
these payment experiences via our Trade Exchange Program. The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community. The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products. This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans. Over 600,000,000 experiences flow-through the system each year, with an excess of 70,000,000 million experiences resident in the database at any given time. When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution. At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec 4 2014 regarding this particular payment experience. This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization. The results will be emailed to Ms. [redacted] within 10 working days.
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on July 13, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would be helpful if we could be provided with some data as to the late payments that have been filed against us. I understand that the suppliers have the option to remain unknown but without knowing some information we can not dispute their claims any further.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on 09/01/2016 to address his concerns. If the complainant has any further questions, he may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
Complaint: [redacted]
I will continue to return D&B's calls, and attempt to co-ordinate a time to speak. My understanding was that the matter had been resolved. Could the business shed any light on what happened with the original case [redacted] Why was the phone number not removed at that time?Regards,[redacted]
RE: Revdex.com-ID[redacted]
[redacted]
[redacted]
[redacted] MD 20876 Dun & Bradstreet’s policy does use our Duns numbers for business decisions and marketing. The information on our database is used for commercial businessreporting we do not use personal information. We do...
provide an opt out service on our main page, [redacted] under communication preferences. You can go directly to that page: [redacted] The customer did not reference their business or Duns number on this message.If they would like further assistance in having their information removed from marketing lists and do not want to fill out information on line they can contact our third party line to request this by calling ###-###-####.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue.Respectfully Submitted,Dun & Bradstreet U.S. National Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I appreciate the quick response from Duns & Bradstreet to a customer complaint, but it is a mediocre, not excellent, resolution. I anticipate business owners of other small and medium sized businesses may report similar complaints because the core problem still remains. Any missing information for a business in the D&B system contributes to a low business score, instead of showing as an "incomplete" profile. Most global vendors, independent freelancers, and small suppliers will not report to D&B, so subsequently all these payment experiences will not be available or reflected in a D&B report. In other words, a small US business can be highly successful with multiple global vendors and US independent contractors, and D&B will only show its profile with a low credit score.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on August 5, 2016 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. On March 29, 2016, we spoke with the complainant and took the appropriate actions to...
address their concerns. We apologize for any inconvenience this may have caused. If the complainant has further questions they can contact our Senior Manager of Customer Relations, [redacted]. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. Attempts to contact the complainant via telephone and email were unsuccessful. On July 6,...
2016 the complainant's information was removed from our database. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on December...
9, 2016 to address her concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Tell us why here... Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on January 26th and have addressed his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
Complaint: [redacted]
I am rejecting this response because:I have view this same response to every complaint made against D&B, this is a generic response made and do not believe they take the matter seriously. Due the the nature of the business practices exemplified I am prepared to further this complaint to the Federal Trade Commission based upon the firm belief they emails are created upon the premises of getting a business to sign up for their service. I based this belief upon the fact according to the email I received stated my scores had improved but when log into the D&B website I seen different. But upon logging in the first window that opens is to subscribe to D&B services. I further my belief upon the fact numerous other complains from businesses with similar issues and more. Lastly I based my belief upon the conversations with [redacted] of the online chat and later phone conversation and also Mrs. [redacted] of the Office of the President, where as I recieved window dressing and excuses as to the true purpose of the emails. Which is not an isolated email, because I have numerous of such emails. It does not take a week for a tech support to figure out how and why an email was sent. And this is first hand knowledge from an over qualified computer & network support technician. Whom I might add is in the top 200 ranked in the world for qualifications.
So in closing I reject their response as generic and uncaring and restate my complain as to the business practices with deception to consumers!
Regards,
[redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Per the complainant’s request,...
the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. There were no Dun & Bradstreet customer’s that have reviewed a copy of complainant’s report. If complainant has any further questions, he may contact our National Customer Relations team at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on 10/31/2016, 11/01/2016 and 11/02/2016 to address his concerns. The update requested was processed and is now displayed in the complainant’s report. We are continuing to assist the complainant with an additional update. In the future, should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. Should the complainant have additional questions or concerns regarding his Dun & Bradstreet file as it relates to working with the U.S. Government, he may contact our dedicated Government Response team at ###-###-####. If the complainant has any further questions regarding this concern, we ask that he contact Dun & Bradstreet Emerging Businesses directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on...
Wednesday, September 28, 2016 to address her concerns and submitted updates to her Dun & Bradstreet file on her behalf. In the future, should the complainant wish to submit additional updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called Company Update: [redacted] which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. We are continuing to assist the complainant and ask that if she has any further questions that she contact Dun & Bradstreet Emerging Businesses directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on 06/05/2017 to address this concern. In the future, should the complainant wish to submit updates to the company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted] which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
The payment experience Ms. [redacted] refers to in her complaint is as follows: Date Reported: 10/2014 Paying Record: Bad Debt High Credit: $7500 Now Owes: $7500 Past Due: $7500 Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives...
these payment experiences via our Trade Exchange Program. The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community. The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products. This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans. Over 600,000,000 experiences flow-through the system each year, with an excess of 70,000,000 million experiences resident in the database at any given time. When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution. At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec 4 2014 regarding this particular payment experience. This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization. The results will be emailed to Ms. [redacted] within 10 working days.
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on July 13, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would be helpful if we could be provided with some data as to the late payments that have been filed against us. I understand that the suppliers have the option to remain unknown but without knowing some information we can not dispute their claims any further.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on 09/01/2016 to address his concerns. If the complainant has any further questions, he may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
Complaint: [redacted]
I will continue to return D&B's calls, and attempt to co-ordinate a time to speak. My understanding was that the matter had been resolved. Could the business shed any light on what happened with the original case [redacted] Why was the phone number not removed at that time?Regards,[redacted]
RE: Revdex.com-ID[redacted]
[redacted]
[redacted]
[redacted] MD 20876 Dun & Bradstreet’s policy does use our Duns numbers for business decisions and marketing. The information on our database is used for commercial businessreporting we do not use personal information. We do...
provide an opt out service on our main page, [redacted] under communication preferences. You can go directly to that page: [redacted] The customer did not reference their business or Duns number on this message.If they would like further assistance in having their information removed from marketing lists and do not want to fill out information on line they can contact our third party line to request this by calling ###-###-####.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue.Respectfully Submitted,Dun & Bradstreet U.S. National Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I appreciate the quick response from Duns & Bradstreet to a customer complaint, but it is a mediocre, not excellent, resolution. I anticipate business owners of other small and medium sized businesses may report similar complaints because the core problem still remains. Any missing information for a business in the D&B system contributes to a low business score, instead of showing as an "incomplete" profile. Most global vendors, independent freelancers, and small suppliers will not report to D&B, so subsequently all these payment experiences will not be available or reflected in a D&B report. In other words, a small US business can be highly successful with multiple global vendors and US independent contractors, and D&B will only show its profile with a low credit score.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on August 5, 2016 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. On March 29, 2016, we spoke with the complainant and took the appropriate actions to...
address their concerns. We apologize for any inconvenience this may have caused. If the complainant has further questions they can contact our Senior Manager of Customer Relations, [redacted]. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. Attempts to contact the complainant via telephone and email were unsuccessful. On July 6,...
2016 the complainant's information was removed from our database. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on December...
9, 2016 to address her concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Tell us why here... Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on January 26th and have addressed his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
Complaint: [redacted]
I am rejecting this response because:I have view this same response to every complaint made against D&B, this is a generic response made and do not believe they take the matter seriously. Due the the nature of the business practices exemplified I am prepared to further this complaint to the Federal Trade Commission based upon the firm belief they emails are created upon the premises of getting a business to sign up for their service. I based this belief upon the fact according to the email I received stated my scores had improved but when log into the D&B website I seen different. But upon logging in the first window that opens is to subscribe to D&B services. I further my belief upon the fact numerous other complains from businesses with similar issues and more. Lastly I based my belief upon the conversations with [redacted] of the online chat and later phone conversation and also Mrs. [redacted] of the Office of the President, where as I recieved window dressing and excuses as to the true purpose of the emails. Which is not an isolated email, because I have numerous of such emails. It does not take a week for a tech support to figure out how and why an email was sent. And this is first hand knowledge from an over qualified computer & network support technician. Whom I might add is in the top 200 ranked in the world for qualifications.
So in closing I reject their response as generic and uncaring and restate my complain as to the business practices with deception to consumers!
Regards,
[redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Per the complainant’s request,...
the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. There were no Dun & Bradstreet customer’s that have reviewed a copy of complainant’s report. If complainant has any further questions, he may contact our National Customer Relations team at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on 10/31/2016, 11/01/2016 and 11/02/2016 to address his concerns. The update requested was processed and is now displayed in the complainant’s report. We are continuing to assist the complainant with an additional update. In the future, should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. Should the complainant have additional questions or concerns regarding his Dun & Bradstreet file as it relates to working with the U.S. Government, he may contact our dedicated Government Response team at ###-###-####. If the complainant has any further questions regarding this concern, we ask that he contact Dun & Bradstreet Emerging Businesses directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on...
Wednesday, September 28, 2016 to address her concerns and submitted updates to her Dun & Bradstreet file on her behalf. In the future, should the complainant wish to submit additional updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called Company Update: [redacted] which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. We are continuing to assist the complainant and ask that if she has any further questions that she contact Dun & Bradstreet Emerging Businesses directly at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on 06/05/2017 to address this concern. In the future, should the complainant wish to submit updates to the company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted] which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]