We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on December 9, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
I am going to reiterate our original response....Here at D&B, our standard procedure is to not purge a given report from our database. However, report content and status is revised regularly to ensure accurate, timely and consistent data.Based on the information provided in the complaint and our independent research, we have fully revised the D&B report under DUNS #[redacted] to remove the physical address and telephone number as well as show the business as inactive. Attached is a copy of the report to serve as confirmation.I will assume that this issue is now closed with this response.Regards,
I am accepting this since I don't believe D&B is really interested in accuracy and I don't have more time to spend. They explained the error as a "mail merge"mistake which has been recurring for years from their own database. They also identified many other errors related to data accuracy showing other businesses at our address. They didn't mention this in their response. They mentioned a "free service" to update info. I have never provided them any information. They have relied on their own research which apparently is flawed.They ensured me that I would be removed from any of their future mailings so we will see.
Regards,
[redacted]
A refund has been processed on August 6, 2015 to the customer, check #[redacted] for $805. The check was sent by UPS and the expected delivery is August 10th.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue. Respectfully Submitted,Dun...
I am rejecting this response because:
As a customer of [redacted]’s lead generation system, we are disappointed at the quality of the information provided by the [redacted]’s system and we are saddened that acontract has to be mentioned as a justification for the quality of your service. This leads us to conclude that the service has more severe issues that what we believed initially.On the [redacted]’s website, the following claim is made that doesn’t hold true: “With [redacted]’s, you can uncover opportunities, tap new markets, and streamlineprospecting”. We truly believed that we would streamline prospecting and that [redacted]’s leads would help our sales team improve their effectiveness to be ableto land more qualified opportunities. We found ourselves having to do quality assurance checks on the data in the system, by doing additional research to double check the information.When I first learned of this problem, I contacted Daniel Levensohn at your company, and was told that nothing could be done about my problem andthat I had to provide proof. I believe that this response is unfair because I believe that [redacted]’s should be accountable for the quality of their data that they provide to customers. We feel that it is not our responsibility to safeguard the quality of the data that issold to clients via downloads. I would like a written statement explaining your company's position and proof that it is a quality service and what you will do about my complaint, and not merely the mention of a contract.I look forward to hearing from you as soon as possible to resolve this problem. We keep our position of a refund for last month’s charge and insist on the permanent cancellation of the contract.
Complaint: [redacted]
I am rejecting this response because:
The respondent notes that they offer an opt-out option. I called Dun & Bradstreet with this complaint (thinking I was being scammed because of the marketing calls I was getting) and was presented with this option to opt-out in a phone call on 7/28/15 at 2:19 pm. I was assured this was changed so that my organization would not receive any calls or emails about marketing services. However, I have received a voicemail from the company AGAIN since that date. Clearly the company has no problem with continuing to harass and exploit nonprofit information.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have attempted to...
contact complainant to address her concerns, but were unsuccessful. We also left several voice mail messages that were not returned. We have removed the unassociated name of the CEO from her company’s report. In the future, should complainant wish to submit basic updates to her Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted] which allows registered users to view, print, and submit updates to their file at no cost. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Per the...
complainant’s request, as of December 30, 2015, we confirmed the company’s information has been placed on our do not market and do not call list. We suggest the complainant contact any third party websites or companies, directly, as we may not have the ability to control removal of information that may be held with third party companies. If the complainant has any further questions, or should the company wish to add any additional phone numbers or DUNS Numbers to our do not market or do not call list, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We spoke with the complainant on August 25, 2016 to address her concerns. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. If complainant has any further questions, she may contact our Senior Manager of Customer Relations,
A check of our records shows that the company in question is [redacted], Inc. We have assigned DUNS #[redacted] to this record.Dun & Bradstreet collects information on businesses in order to provide insight to our customers who are making commercial...
decisions, including among other things, risk management, supply management and sales and marketing decisions. Our objective is to provide fair and accurate information. The business itself, through its principals, is often the best source of information, which is why our investigation starts with them. If the business is are unable to, or chooses not to provide Dun & Bradstreet with information, our investigation continues with a search of public records and other knowledgeable authorities. We cannot, however, remove data from the given report just because the subject company requests it. All information contained within the report is verified. In the case of payment experiences, that data comes directly from companies which share their accounts receivable infomration with Dun & Bradstreet.Please note: the data within the Dun & Bradstreet report on [redacted], Inc is available through iupdate.dnb.com. This web portal is free of charge and available 24 hours a day, 7 days a week.Thank you for the opportunity to respond to this complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on December 9, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
I am going to reiterate our original response....Here at D&B, our standard procedure is to not purge a given report from our database. However, report content and status is revised regularly to ensure accurate, timely and consistent data.Based on the information provided in the complaint and our independent research, we have fully revised the D&B report under DUNS #[redacted] to remove the physical address and telephone number as well as show the business as inactive. Attached is a copy of the report to serve as confirmation.I will assume that this issue is now closed with this response.Regards,
I am accepting this since I don't believe D&B is really interested in accuracy and I don't have more time to spend. They explained the error as a "mail merge"mistake which has been recurring for years from their own database. They also identified many other errors related to data accuracy showing other businesses at our address. They didn't mention this in their response. They mentioned a "free service" to update info. I have never provided them any information. They have relied on their own research which apparently is flawed.They ensured me that I would be removed from any of their future mailings so we will see.
Regards,
[redacted]
A refund has been processed on August 6, 2015 to the customer, check #[redacted] for $805. The check was sent by UPS and the expected delivery is August 10th.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue. Respectfully Submitted,Dun...
& Bradstreet National Customer Relations
I am rejecting this response because:
As a customer of [redacted]’s lead generation system, we are disappointed at the quality of the information provided by the [redacted]’s system and we are saddened that acontract has to be mentioned as a justification for the quality of your service. This leads us to conclude that the service has more severe issues that what we believed initially.On the [redacted]’s website, the following claim is made that doesn’t hold true: “With [redacted]’s, you can uncover opportunities, tap new markets, and streamlineprospecting”. We truly believed that we would streamline prospecting and that [redacted]’s leads would help our sales team improve their effectiveness to be ableto land more qualified opportunities. We found ourselves having to do quality assurance checks on the data in the system, by doing additional research to double check the information.When I first learned of this problem, I contacted Daniel Levensohn at your company, and was told that nothing could be done about my problem andthat I had to provide proof. I believe that this response is unfair because I believe that [redacted]’s should be accountable for the quality of their data that they provide to customers. We feel that it is not our responsibility to safeguard the quality of the data that issold to clients via downloads. I would like a written statement explaining your company's position and proof that it is a quality service and what you will do about my complaint, and not merely the mention of a contract.I look forward to hearing from you as soon as possible to resolve this problem. We keep our position of a refund for last month’s charge and insist on the permanent cancellation of the contract.
Complaint: [redacted]
I am rejecting this response because:
The respondent notes that they offer an opt-out option. I called Dun & Bradstreet with this complaint (thinking I was being scammed because of the marketing calls I was getting) and was presented with this option to opt-out in a phone call on 7/28/15 at 2:19 pm. I was assured this was changed so that my organization would not receive any calls or emails about marketing services. However, I have received a voicemail from the company AGAIN since that date. Clearly the company has no problem with continuing to harass and exploit nonprofit information.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have attempted to...
contact complainant to address her concerns, but were unsuccessful. We also left several voice mail messages that were not returned. We have removed the unassociated name of the CEO from her company’s report. In the future, should complainant wish to submit basic updates to her Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted] which allows registered users to view, print, and submit updates to their file at no cost. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Per the...
complainant’s request, as of December 30, 2015, we confirmed the company’s information has been placed on our do not market and do not call list. We suggest the complainant contact any third party websites or companies, directly, as we may not have the ability to control removal of information that may be held with third party companies. If the complainant has any further questions, or should the company wish to add any additional phone numbers or DUNS Numbers to our do not market or do not call list, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We spoke with the complainant on August 25, 2016 to address her concerns. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. If complainant has any further questions, she may contact our Senior Manager of Customer Relations,
A check of our records shows that the company in question is [redacted], Inc. We have assigned DUNS #[redacted] to this record.Dun & Bradstreet collects information on businesses in order to provide insight to our customers who are making commercial...
decisions, including among other things, risk management, supply management and sales and marketing decisions. Our objective is to provide fair and accurate information. The business itself, through its principals, is often the best source of information, which is why our investigation starts with them. If the business is are unable to, or chooses not to provide Dun & Bradstreet with information, our investigation continues with a search of public records and other knowledgeable authorities. We cannot, however, remove data from the given report just because the subject company requests it. All information contained within the report is verified. In the case of payment experiences, that data comes directly from companies which share their accounts receivable infomration with Dun & Bradstreet.Please note: the data within the Dun & Bradstreet report on [redacted], Inc is available through iupdate.dnb.com. This web portal is free of charge and available 24 hours a day, 7 days a week.Thank you for the opportunity to respond to this complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,