We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on June 16, 2017, to address her concerns. In the future, should complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused, and we believe we have taken...
appropriate steps to address the complainant’s concerns. In the future, should the complainant wish to submit basic updates to his Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and submit basic updates to their file at no cost. If the complainant has any further questions, he may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
I am rejecting this response because: Dun and Bradstreet was requested specifically and without ambiguity to remove the listing of the physical name and address of the former business owner from their dnb.com site. It is a public danger to the owner to have the name and physical address where he is located listed for public view. DnB has not resolved the issue as proven by the screen shot of the information still made readily available on their website with a simple search of the name [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with...
the complainant on 01/11/2017 to address these concerns and as a courtesy we provided the complainant with a refund. In the future, should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused and, as a courtesy,...
have provided the complainant with a refund. We attempted to contact the complainant on 07/02/2017, 07/05/2017, and 07/07/2017 to address these concerns but were unsuccessful. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
Complaint: [redacted]
I am rejecting this response because: I received an email from Holly M. H[redacted] and she has not returned my phone call. I would like to resolve this issue with a live representative. I also spoke with the manager who stated she would look into this claim and she not responed. The initial issue of the change of address is fixed but I would like to resolve the issue of the intentional errors.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Our customer service team spoke...
with the complainant on 08/24/2016 and, per his request, cancelled the auto-renewal of his product for the following year. We attempted to contact the complainant on 08/29/2016, 08/31/2016, and 09/01/2016 to address his concerns but were unsuccessful. If the complainant has any further questions, including if he would like to make additional changes to his account, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Attempts to...
contact complainant to address her concerns were unsuccessful, the voice mail messages left on January 20 and 21, 2016 were not returned. We have corrected the address per complainant's request. We have removed the duplicate Duns numbers from our database. Should the complainant wish to submit updates to their Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and submit updates to their file at no cost. If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for working with me on resolving the issue. I really appreciate all your efforts and diligence.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on February 28, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on February 22, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused, and we believe we...
have taken appropriate steps to address the complainant’s concerns. In the future, should the complainant wish to submit basic updates to her Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and submit basic updates to their file at no cost. Should the complainant have additional questions or concerns regarding her Dun & Bradstreet file as it relates to working with the U.S. Government, she may contact our dedicated Government Response team at [redacted] If the complainant has any further questions regarding this concern, we ask that she contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to further address the concerns raised, as we value feedback. We continued to work with the complainant to resolve this concern. On 12/28/2015, the complainant was provided access to the D&B database through March 27, 2016. We believe this is a satisfactory resolution for the complainant. If the complainant has any further questions, please contact D&B Emerging Businesses directly at [redacted].
Complaint: [redacted]
I am rejecting this response because: I have not received any email, or if I did it may have went to spam. Please resend any info. I am also still getting illegal sales calls, and harassing sales calls from 3rd parties. This will likely never be resolved as the criminals do not honor any do not call list. The damage has been done by selling my info to the dubious 3rd parties.
Regards,
[redacted]
The Dun & Bradstreet Business Information Report for [redacted] ( Duns #[redacted]) has been updated to show that the company is no longer active and has been removed from any marketing and calling lists. A complimentary copy of the report is attached. Thankyou for the...
opportunity to respond to this complaint. If you have anyquestions or comments, please contact me directly. It is our belief thatthis response resolves this issue. Respectfully Submitted, Dun & Bradstreet National Customer Relations
We at Dun & Bradstreet, Inc. appreciate the opportunity to further address the concerns raised, as we value feedback. We reached out to the complainant on 6/20/17, 6/22/17 and 6/23/17. We apologized to the complainant and provided him with further information on his company’s D&B report. If the complainant has further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on August 23, 2016 and solved the concerns relevant to Duns [redacted] and case inquiries [redacted] and [redacted]. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The payment experience Ms. [redacted] refers to in her complaint is as follows: Date Reported: 10/2014 Paying Record: Bad Debt High Credit: $7500 Now Owes: $7500 Past Due: $7500 Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives...
these payment experiences via our Trade Exchange Program. The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community. The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products. This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans. Over 600,000,000 experiences flow-through the system each year, with an excess of 70,000,000 million experiences resident in the database at any given time. When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution. At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec 4 2014 regarding this particular payment experience. This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization. The results will be emailed to Ms. [redacted] within 10 working days.
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on June 16, 2017, to address her concerns. In the future, should complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused, and we believe we have taken...
appropriate steps to address the complainant’s concerns. In the future, should the complainant wish to submit basic updates to his Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and submit basic updates to their file at no cost. If the complainant has any further questions, he may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
I am rejecting this response because: Dun and Bradstreet was requested specifically and without ambiguity to remove the listing of the physical name and address of the former business owner from their dnb.com site. It is a public danger to the owner to have the name and physical address where he is located listed for public view. DnB has not resolved the issue as proven by the screen shot of the information still made readily available on their website with a simple search of the name [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with...
the complainant on 01/11/2017 to address these concerns and as a courtesy we provided the complainant with a refund. In the future, should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused and, as a courtesy,...
have provided the complainant with a refund. We attempted to contact the complainant on 07/02/2017, 07/05/2017, and 07/07/2017 to address these concerns but were unsuccessful. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
Complaint: [redacted]
I am rejecting this response because: I received an email from Holly M. H[redacted] and she has not returned my phone call. I would like to resolve this issue with a live representative. I also spoke with the manager who stated she would look into this claim and she not responed. The initial issue of the change of address is fixed but I would like to resolve the issue of the intentional errors.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Our customer service team spoke...
with the complainant on 08/24/2016 and, per his request, cancelled the auto-renewal of his product for the following year. We attempted to contact the complainant on 08/29/2016, 08/31/2016, and 09/01/2016 to address his concerns but were unsuccessful. If the complainant has any further questions, including if he would like to make additional changes to his account, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Attempts to...
contact complainant to address her concerns were unsuccessful, the voice mail messages left on January 20 and 21, 2016 were not returned. We have corrected the address per complainant's request. We have removed the duplicate Duns numbers from our database. Should the complainant wish to submit updates to their Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and submit updates to their file at no cost. If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for working with me on resolving the issue. I really appreciate all your efforts and diligence.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on February 28, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on February 22, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused, and we believe we...
have taken appropriate steps to address the complainant’s concerns. In the future, should the complainant wish to submit basic updates to her Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and submit basic updates to their file at no cost. Should the complainant have additional questions or concerns regarding her Dun & Bradstreet file as it relates to working with the U.S. Government, she may contact our dedicated Government Response team at [redacted] If the complainant has any further questions regarding this concern, we ask that she contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to further address the concerns raised, as we value feedback. We continued to work with the complainant to resolve this concern. On 12/28/2015, the complainant was provided access to the D&B database through March 27, 2016. We believe this is a satisfactory resolution for the complainant. If the complainant has any further questions, please contact D&B Emerging Businesses directly at [redacted].
Complaint: [redacted]
I am rejecting this response because: I have not received any email, or if I did it may have went to spam. Please resend any info. I am also still getting illegal sales calls, and harassing sales calls from 3rd parties. This will likely never be resolved as the criminals do not honor any do not call list. The damage has been done by selling my info to the dubious 3rd parties.
Regards,
[redacted]
The Dun & Bradstreet Business Information Report for [redacted] ( Duns #[redacted]) has been updated to show that the company is no longer active and has been removed from any marketing and calling lists. A complimentary copy of the report is attached. Thankyou for the...
opportunity to respond to this complaint. If you have anyquestions or comments, please contact me directly. It is our belief thatthis response resolves this issue. Respectfully Submitted, Dun & Bradstreet National Customer Relations
We at Dun & Bradstreet, Inc. appreciate the opportunity to further address the concerns raised, as we value feedback. We reached out to the complainant on 6/20/17, 6/22/17 and 6/23/17. We apologized to the complainant and provided him with further information on his company’s D&B report. If the complainant has further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on August 23, 2016 and solved the concerns relevant to Duns [redacted] and case inquiries [redacted] and [redacted]. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The payment experience Ms. [redacted] refers to in her complaint is as follows: Date Reported: 10/2014 Paying Record: Bad Debt High Credit: $7500 Now Owes: $7500 Past Due: $7500 Reporting Supplier's SIC code: [redacted] - Personal Credit InstitutionD&B receives...
these payment experiences via our Trade Exchange Program. The D&B Trade Exchange Program is network of data contributors providing accounts receivable updates, both favorable and unfavorable payment experiences, that are incorporated into our Predictive Indicators like the D&B Rating, the PAYDEX Score and other business insight available to the business community. The accounts receivable files are run through customized programs; checked for quality and then loaded into our database where the payment experience information is available to customers who purchase D&B reports and products. This payment information is used by other companies, to help evaluate credit exposure and opportunities to develop risk-based marketing plans. Over 600,000,000 experiences flow-through the system each year, with an excess of 70,000,000 million experiences resident in the database at any given time. When a company participates in the Trade Exchange Program, we hold their name confidential.Challenges to payment experiences are first handled by our Customer Service Center and payment experiences that require further action are forwarded to Trade Exchange Group for resolution. At that point, we reach out to the Credit Executive for verification of the individual account information.Our records show that a recheck was initiated on Dec 4 2014 regarding this particular payment experience. This process involves us reaching out to the reporting company, asking them to re-verify the data provided as well as provide name release authorization. The results will be emailed to Ms. [redacted] within 10 working days.