We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on two occasions to address her concerns. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Complaint: [redacted]
I am rejecting this response because: I spoke at length today with [redacted] at Dun & Bradstreet's legal department. The fraudulent notice has reappeared on D&B's report on my company, with no recourse to dispute it, no written proof of it's claimed validity, and abdication of any further responsibility to address the matter. They informed me of the name and number of the business posting the record, [redacted] for $543.73 on August 7, 2011. I called that number at [redacted] and talked with 6 different departments, including two different customer service units, recovery, credit investigation unit, fraud, and applications: none of them can find any evidence of the erroneous record, and in addition all claim that I had no active accounts at the time the erroneous record occurred. The only two accounts they have on file with me and my business opened in 2015. I think this matter is outright fraud committed by an unknown party with tacit, negligent acceptance and potential participation by Dun & Bradstreet, and D&B should bear full responsibility to clear it, prevent any recurrence, and to make me whole for lost time and stress over the situation.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the...
complainant on December 1, 2016 and addressed her concerns. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted] at [redacted]
Complaint: [redacted]
I am rejecting this response because:
On Dec 4th I was contacted by phone and promised a resolution by early next week. It is 12/10 and I have not heard back from D&B.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on December 14th, 2016 to address his concern, and are continuing to assist the complainant with this matter. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc.
appreciate the opportunity to address the concerns raised as we value
feedback. Please be advised that we took this matter very seriously and
thoroughly investigated. We apologize for any inconvenience this may have
caused. Attempts to...
contact the complainant from February 13, 2017
through February 15, 2017 to address his concerns were unsuccessful. In the
future, should complainant wish to submit updates to his company’s Dun &
Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which
allows registered users to view, print, and request updates to their file at no
cost, subject to D&B verification. If complainant has any further
questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on March 15, 2016 and are currently assisting her with this request. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Per their request, attached is a written statement that discusses our DUNSRight process regarding data. I am also attaching the Terms & Conditions that accompanies any contract. Please see section 5: 5. Disclaimers 5.1 Though D&B uses extensive procedures to keep its database current and to promote data accuracy, Customer acknowledges that the Information will contain a degree of error.5.2 D&B represents that, to the best of its knowledge, the Information has been collected and compiled in accordance with applicable local, state, federal and international laws, rules or regulations, but D&B does not guarantee that the Customer’s use of the Information meets the requirements of any applicable federal, or state law, rule or regulation including but not limited to wireless suppression lists, the CAN-SPAM Act, and "Do Not Call" lists. 5.3 ALL SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. OTHER THAN AS EXPLICITLY STATED IN THIS AGREEMENT, D&B DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, COMPLETENESS, CURRENTNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. D&B DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE AND DISCLAIMS ANY WARRANTY OR REPRESENTATION REGARDING AVAILABILITY OF A SERVICE, SERVICE LEVELS OR PERFORMANCE, OR D&B'S CONDUCT IN COLLECTING, COMPILING, OR INTERPRETING INFORMATION.For reasons stated above and previously, the request for refund is denied.?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on July 19, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly Johnston-Pyne at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. On July 21, 2016, we contacted...
the complainant to address her concerns and per her request we updated our records related to her business. In the future, should the complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with...
the complainant on 3/08/2017 to address these concerns. Per the complainant’s request, we have cancelled the company’s product and we are continuing to assist the complainant with this matter. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. We apologize for any inconvenience this may have caused. Per the complainant’s request, the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22 and March 1, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. We do not have the ability to control or remove any information that a third party company may hold. We suggest that they contact any third party websites or companies, directly. Please note that no Dun & Bradstreet customers have inquired on the Duns number. Thank you for the opportunity to respond to this complaint it is our belief that this response resolves this issue. Sincerely, Dun & Bradstreet National Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we take this matter very seriously and are thoroughly investigating. We apologize for any inconvenience this may have caused. We contacted the complainant...
on March 7, 2016, to inform her that we are investigating this matter. Should the complainant have questions while we investigate, we ask the complainant to contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on February 7, 2017 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We spoke with complainant on February 8, 2016 and apologized for the issues...
he had with authenticating his business information on the free iUpdate website and further ensured him that there is no cost to updating basic information on the report. During the conversation, all information was reviewed and updated with the complainant. If the complainant has any further questions or concerns he may contact our Senior Manager of Customer Relations, Kimberly [redacted]) .
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on May 20th, 2016 and provided him with the DUNS number for his company. Should the complainant have additional questions or concerns regarding his Dun & Bradstreet file as it relates to working with Apple, he may contact our dedicated Apple team at [redacted]. If the complainant has any further questions regarding this concern, we ask that he contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on January...
30, 2017 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. On 12/4/2015,...
we contacted the complainant to address this concern. We are continuing to assist the complainant with this concern and ask that if the complainant has any further questions to please contact D&B Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on two occasions to address her concerns. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Complaint: [redacted]
I am rejecting this response because: I spoke at length today with [redacted] at Dun & Bradstreet's legal department. The fraudulent notice has reappeared on D&B's report on my company, with no recourse to dispute it, no written proof of it's claimed validity, and abdication of any further responsibility to address the matter. They informed me of the name and number of the business posting the record, [redacted] for $543.73 on August 7, 2011. I called that number at [redacted] and talked with 6 different departments, including two different customer service units, recovery, credit investigation unit, fraud, and applications: none of them can find any evidence of the erroneous record, and in addition all claim that I had no active accounts at the time the erroneous record occurred. The only two accounts they have on file with me and my business opened in 2015. I think this matter is outright fraud committed by an unknown party with tacit, negligent acceptance and potential participation by Dun & Bradstreet, and D&B should bear full responsibility to clear it, prevent any recurrence, and to make me whole for lost time and stress over the situation.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the...
complainant on December 1, 2016 and addressed her concerns. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly J[redacted] at [redacted]
Complaint: [redacted]
I am rejecting this response because:
On Dec 4th I was contacted by phone and promised a resolution by early next week. It is 12/10 and I have not heard back from D&B.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on December 14th, 2016 to address his concern, and are continuing to assist the complainant with this matter. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc.
appreciate the opportunity to address the concerns raised as we value
feedback. Please be advised that we took this matter very seriously and
thoroughly investigated. We apologize for any inconvenience this may have
caused. Attempts to...
contact the complainant from February 13, 2017
through February 15, 2017 to address his concerns were unsuccessful. In the
future, should complainant wish to submit updates to his company’s Dun &
Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which
allows registered users to view, print, and request updates to their file at no
cost, subject to D&B verification. If complainant has any further
questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on March 15, 2016 and are currently assisting her with this request. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]
Per their request, attached is a written statement that discusses our DUNSRight process regarding data. I am also attaching the Terms & Conditions that accompanies any contract. Please see section 5: 5. Disclaimers 5.1 Though D&B uses extensive procedures to keep its database current and to promote data accuracy, Customer acknowledges that the Information will contain a degree of error.5.2 D&B represents that, to the best of its knowledge, the Information has been collected and compiled in accordance with applicable local, state, federal and international laws, rules or regulations, but D&B does not guarantee that the Customer’s use of the Information meets the requirements of any applicable federal, or state law, rule or regulation including but not limited to wireless suppression lists, the CAN-SPAM Act, and "Do Not Call" lists. 5.3 ALL SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. OTHER THAN AS EXPLICITLY STATED IN THIS AGREEMENT, D&B DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, COMPLETENESS, CURRENTNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. D&B DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE AND DISCLAIMS ANY WARRANTY OR REPRESENTATION REGARDING AVAILABILITY OF A SERVICE, SERVICE LEVELS OR PERFORMANCE, OR D&B'S CONDUCT IN COLLECTING, COMPILING, OR INTERPRETING INFORMATION.For reasons stated above and previously, the request for refund is denied.?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on July 19, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly Johnston-Pyne at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. On July 21, 2016, we contacted...
the complainant to address her concerns and per her request we updated our records related to her business. In the future, should the complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with...
the complainant on 3/08/2017 to address these concerns. Per the complainant’s request, we have cancelled the company’s product and we are continuing to assist the complainant with this matter. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. We apologize for any inconvenience this may have caused. Per the complainant’s request, the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22 and March 1, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. We do not have the ability to control or remove any information that a third party company may hold. We suggest that they contact any third party websites or companies, directly. Please note that no Dun & Bradstreet customers have inquired on the Duns number. Thank you for the opportunity to respond to this complaint it is our belief that this response resolves this issue. Sincerely, Dun & Bradstreet National Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we take this matter very seriously and are thoroughly investigating. We apologize for any inconvenience this may have caused. We contacted the complainant...
on March 7, 2016, to inform her that we are investigating this matter. Should the complainant have questions while we investigate, we ask the complainant to contact Dun & Bradstreet Emerging Businesses directly at [redacted]
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant...
on February 7, 2017 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].
We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We spoke with complainant on February 8, 2016 and apologized for the issues...
he had with authenticating his business information on the free iUpdate website and further ensured him that there is no cost to updating basic information on the report. During the conversation, all information was reviewed and updated with the complainant. If the complainant has any further questions or concerns he may contact our Senior Manager of Customer Relations, Kimberly [redacted]) .
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We contacted...
the complainant on May 20th, 2016 and provided him with the DUNS number for his company. Should the complainant have additional questions or concerns regarding his Dun & Bradstreet file as it relates to working with Apple, he may contact our dedicated Apple team at [redacted]. If the complainant has any further questions regarding this concern, we ask that he contact Dun & Bradstreet Emerging Businesses directly at [redacted].
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on January...
30, 2017 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]
We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. On 12/4/2015,...
we contacted the complainant to address this concern. We are continuing to assist the complainant with this concern and ask that if the complainant has any further questions to please contact D&B Emerging Businesses directly at [redacted].