Monica

Customer has already received his refund from *** for this transaction*** gave us an offer for the amount

Damaged item must be returned for replacement

***

Complaint: ***
I am rejecting this response because:
Re: Complaint ***
Dear Revdex.com of Connecticut,
*** *** (Monica LLC) has not addressed the issues in my complaint
in their reply They merely resent to you the email that they sent me
back in April I had already forwarded to the Revdex.com these emails
that *** *** had sent me earlier this year
The facts remain: *** *** sent me a bad product,
a defective product: a dead battery
They have refused to accept responsibility for this'
and to pay for the shipping costs for me to return the battery
(at least $45), to repair or replace it, and to ship either
the repaired battery or a working new one back to me
And they demand me to send back BOTH batteries, incurring
twice the shipping costs, with no promise of paying for that
additional shipping cost, either Or to refund my money instead
Since I filed my complaint with the Revdex.com on August 17,
the original battery for my electric tricycle has died
after reaching the end of its natural lifetime: years
So, now, I have no means of transportation at all
even to get out to a *** store in order to ship the
second battery I specifically bought this second battery
in preparation for the first battery dying, which it now has
I am handicapped (severe rheumatoid arthritis) and the electric tricycle
is my only means of transportation and has been since I bought it
in
Again, I understand that a company wants and deserves
its defective product sent back as proof that it is defective, otherwise, customers
could be secretly making use of it Well, I now have dead
34-pound batteries sitting safely in my house that I would love
to ship back to *** ***, as I have no use and little room
for dead batteries, or to recycle (if *** ***/Monica
prefers instead to refund my money instead of trying to repair the second
battery)
Sincerely,
*** ***

Re:
Sent By:
Sent By [email protected]
On:Apr 04/18/8:AM
To:
** *** ***
Hello ***
Unfortunately, we cannot
give you money back to keep your trike because the item was delivered
clear of damage according to the delivery document
However, if you send us the rear fenders with your check, we can replace them for you
Regards,
omegastores

Complaint: ***
I am rejecting this response because: THIS
COMPANY COULD BE ACCEPTABLE IN THE EYES OF THEIR CUSTOMERS IF ONLY THEY HAD A GOOD RESPONSIVE TECH SUPPORT SYSTEM THAT WOULD ACT IMMEDIATELY UPON REQUESTS......AS OF NOW IT STINKS!.......AFTER READING ALL THE NEGATIVE COMPLAINTS AGAINST THEM ON THE INERNET AND MY INQUIRIES ON CERTAIN MALFUNCTIONS OR MISSING CATALOGS FOR REPAIR PURPOSES, THEY ARE INEPT!.........( NO RESPONSE BY EMAIL OR PHONE).........I HAVE READ TOO MANY COMPLAINTS OF CUSTOMERS WHO SENT PARTS INTO THEM AND HAD TO WAIT MANY WEEKS, IF NOT MONTHS, AND THEN CHARGED THEM EXORBITANT FEES FOR SHIPPING AND PARTS THAT WERE WARRANTIED!.........I AM AT A QUANDRY TO DEAL WITH THESE PEOPLE
Sincerely,
*** ***

Re: Bike- payment
id="zv__MSG__MSG-808071_expandRow">
Sent By:
Sent By [email protected]
On:Feb 02/07/7:AM
*** ** *** ***
Hello:
Your layaway order is canceled according to the Policy
There is no refund, and no more deductions will be made from your account
Regards,
omegastores

Complaint: ***
I am rejecting this response because:
Sorry, I have read your message, seams to me that you are unable to help me, or not interestedI hoped you would pressure the business I,m trying to communicate with I returned the front wheel
of this product, and no indication that they have received it I requested they inspect the wheel and do what ever they can to respect the one year warrantee They will not answer my emails and so far
it appears to me that you are not going to help me Or cannot help me for wharever reasons you have Disappointed, *** *** *** ***On Jul 9, 2015, at 2:PM, *** wrote:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
"margin-bottom: 12pt;">Date: Sat, Jul 13:32:+*** ***
*** *** Subject: Electric trike help
Hello ***;
Thank youYes, we received the email with the picture of your trikes, however there was no mention of any problem at that timePlease forward us a copy of such email by replying to this email
For warranty work, please send us the wheel so it can be determined what caused the problemMeanwhile, make sure to remove the complaint from Revdex.com
Regards,
customer care
From: *** * *** **E-Mail: ***Ordernumber: ***Phone: ***ZIP: ***Message:We purchased electric trikes on 7/18/Upon receiving them we noticed that the rear left fender on the blue trike *** was brokeWhen we took the trike for a ride, the power was not working correctlyThe front wheel hub motion plug would come offWe sent an e-mail since we did not have human contact infoWe also sent pictures of us on the trikes and we were also told upon registering that we had a chance of receiving $or $but at the least could receive $We received nothing and also received no response on the pictures we sentWe were able to ride the trike and did soWe probably put on a minimum of miles during our ownershipWhen we took the trikes out on June 26, 2015, we had a problem with the hub motion plug it kept coming off and finally stopped working all together because the plug broke and would spin around and had no power to moveWe would like it repaired or a new front wheel with power unit
Sincerely,
*** ***

We apologize but did not receive the email from our customerPlease forward us that email with the original time stampWe are eager to assist our customers

Replacement part was sent to customer

Complaint: ***
I am rejecting this response because: the Trike was damaged in transit and I do not know if the problems are under warranty or under insuranceDo I send the motor back or the wiringWhat is causing the motor to run and stop and then run again or stay off and not run for several tries then stop after a very brief time of running
Sincerely,
*** ***

Hello;
As requested, you may send us a photo of the battery that you received and if we accidenatlly sent you a wrong one, we will refund the money
Regards,
***stores

Unfortunately,
we cannot give you money back to keep your trike because the item was
delivered clear of damage according to the delivery document.
However, if you send us the rear fenders with your check, we can replace them for you.
 
Regards,
omegastores

border-bottom-style: solid; border-bottom-color: #9d9d9d; width: 1395px; background-color: #f3f3f3;">


Re: trike tracking Daylight


Sent By:


[redacted]   On:Sep 09/23/14 11:16 AM

To:
[redacted]


 
Hello [redacted];
 
Thank you.
 
 
Please see info at
 
[redacted]
 
 
if an item or a part of the item is broken or non-operational, and it is still under warranty, you need to send us such item postage prepaid to:

          [redacted]        before a replacement can be shipped out.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because: the delivery company asked us to sign that we received the crate, he said nothing about checking for damage, and was gone before we even opened the box.  we realize that we made this mistake in signing for the bike though, and will accept the body damage caused by shipping. however, the motor on the bike (the whole reason we purchased this bike) does not function and we want it replaced. We will happily mail it back to you and pay for the new motor to be shipped, but we should not have to pay for a new motor when you sent us a defective one.
Sincerely,
[redacted]

Hello [redacted];
We did call...

you a couple of times but no avail.
If you have checked all the connections, then you can either take the trike to your local bike/scooter shop for repair, request a Service Authorization form from us, or send us the wheel for testing.
Regards,
customer care

Customer sent a complaint to Revdex.com prior to contacting the company.
Company is willing to service the item.

Re: Electric Bicyle

id="zv__MSG__MSG-862762_expandRow">


Sent By:


[redacted]               On:Jul 07/29/14 11:35 AM


To:
[redacted]

Hello;
 
Please follow the instructions as displayed on the website:
if
an item or a part of the item is broken or non-operational, and it is
still under warranty, you need to send us such item postage prepaid to:

         us        before a replacement can be shipped out.
 
Regards,
[redacted]