Monica

Review: First of all, I am a 100% Disabled Veteran, I ordered a Mobility scooter from omegastores on June 18th 2013 after talking to a Rep, He stated that it would take about 10 days to receive the Scooter and He also stated that it was in stock as were the extra accessories that I wanted added to the order, the company accepted My electronic check the next day ( June 19th ) for the amount of $2,234.19 Now after a few days I was surfing their web site and found out that they hold all check's for 10 days or more to assure payment ( although a electronic check is suppose to be instant ) On June 22nd I received a letter from Omega stores stating that My order was in progress and the item should reach Me at any time.Now on July 2 I received another letter stating that Their suppliers in Germany sent them some incorrect parts for My product and they had to send them back causing some delay in the shipping of My scooter. (parts that I was told originally were suppose to be in stock at the time I first placed My order. It is now July 16 still no ScooterThis company is impossible to reach by phone, and they only email Me when I leave a nasty message on their voicemail, and then their email says that they will send Me another letter.

Product_Or_Service: Mobilith Scooter

Order_Number: XXXXXXXXXXCES

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have a definite date regarding it's delivery of a full refund, ( preferred ) after finding out that there has be 90 complaints about this company from your ( Revdex.com ) site

Business

Response:

Consumer Response /* (-5, 8, 2013/08/02) */

Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:

I again complained to omega stores on 07/19 and the last reply I got from them was " The part that they ordered was in transit and as soon as it arrives they will ship the scooter immediately, below is a copy of their emails. Plus I have asked them for a refund, with No reply.

Re: electric scooter confirmed LI

Hide Details

[redacted]@comcast.net

To Whom it may concern, Please send Me a refund for the product ( EMS48 ) that evidently you cannot supply, I am Handicapped an need a scooter, it has been a month and one half ( about 40 days ) since you cashed My check, someone there had told Me when I first ordered it on June 18, 2013 the you had it in stock He also said that the up grades that I had ordered were in stock also, and that the delivery would be in about 10 days.

My main concern now that is either you are scamming Me or even if you do finally come up with a scooter and I have any trouble with it I am sure your customer service is NO better than you delivery service.

So Please refund My Money in the amount of $2234.19 ASAP

If I do not hear from you SOON I will file fraud charges against your company. Your Truly

[redacted]

Consumer Response /* (-5, 9, 2013/08/07) */

I received another Letter post marked July 31 Stating that the parts that they need to complete My order have now arrived and are being held up by Custom's for clearance, so they say ( sounds like More of the same Bull to Me ) Omegsstores now is saying they will be able to ship the scooter in a short period of time.

I would like to know their definition of " A SHORT PERIOD OF TIME "' Because I have been told this 4 times already. It is now approaching Two Months since they cashed My check.

Business Response /* (1000, 10, 2013/08/08) */

The information for the scooter delivery was sent to the customer.

Consumer Response /* (3000, 12, 2013/08/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Finally on Aug 17 Th I did receive a partial refund from Monica LLC, in the amount of $1899.07 which is $335.12 short of the Full amount That I paid which was $2,234.19

Monica LLC claims that I owe them this amount ( $335.12 ) because of a cancellation Fee imposed on Me for this cancellation.

I feel that I do not owe this company on RED cent because of their inability to deliver this product in the time frame that they said that they would which was 10 days.

Plus I paid a $31.00 Fee to Wells Fargo Bank for a Stop Payment notice that failed because the electronic check did clear immediately when it was sent on June 18 Th

Review: I purchased a product online from these crooks that was received defective, I sent them an email because the phone number they listed doesn't work.. I have filed a complaint through [redacted] which I used for payment.. they want to give me a refund of $15.00 for a $127.00 purchase, I believe these crooks have bumped their heads.. If this is the way ** allows company's to do business in your State I might just have to move there so I can become a crook and rip off the citizens as well My transaction ID # is [redacted] receipt # [redacted] purchase date & time March 20,2015 at 19;56.03 PDT The Business doesn't return emails or phone calls they ignore customer complaints and request for refund or exchange for products that actually work, There should be laws to protect the consumer from business's like these and jail time for the owners, they are stealing from the consumersDesired Settlement: I want a full refund no exception, This crooked Company needs to be shut down & fined by the local government, The owners need to be imprisoned for theft

Business

Response:

Customer has already received his refund from [redacted] for this transaction.[redacted] gave us an offer for the amount.

Review: I ordered a cigarette rolling machine and it broke the first day. I sent the papers in for the warranty. Then I wrote them as instructed to inform them it was damages. I can't get a response of any kind. I've also called.Desired Settlement: I would like my money back. I paid 74.50 through PayPal

Business

Response:

Your machine had the 30-day warranty which had already expired!

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I tried to contact them in writing the day after I received it they would not respond and there was no answer on the phone number they provided. I'm not going to take this.

Sincerely,

Review: AS I HAD TO GET RID OF MY AUTOMOBILE I DECIDED TO PURCHASE A ELECTRIC BIKE (TRIKE).I GAVE THESE PEOPLE A $50.00 DEPOSIT,THEN I RECEIVED THE MONEY FOR MY CAR SALE AND GAVE THEM ANOTHER $300.00.WHEN MY DOCTOR FOUND OUT ABOUT MY PURCHASE HE GOT VERY INSISTANT THAT I CANCELL MY PLANS DUE TO MY HEART CONDITION AND SEVERE C.O.P.D. I THEN CALLED OMEGASTORES AND EXPLAIN TO THEM I HAD TO CANCELL AND I WOULD LIKE MY MONEYS RETURNED,THEY SAID OUT OF THE QUESTION,NO REFUNDS.AFTER MANY PHONE CALLS AND EMAILS I GOT NO WHERE.I INFORMED THEM I WAS GOING TO THE ATORNEY GENERAL AND THEY AS MUCH LAUGHTED IT OFF,I SAVED ALL THE EMAILS AND THEY PRETTY MUCH SHOW THESE PEOPLE ARE LIERS,I ALSO WENT ON THE NET AND LOOKED THEM UP.I WAS SHOCKED TO SEE JUST HOW MANY PEOPLE SCREWED.I DONT THINK I WILL EVER SEE MY MONEYS BUT I WOULD LIKE TO KNOW SOME DAY THEY GOT STOPPED.IF YOU WOULD LIKE COPYS OF THE EMAILS PLEASE ADVISE RESPECTFULLY MR [redacted]

Product_Or_Service: ADULT E BIKE TRIKE

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

AS I OFFERED THEM TO TAKE THE FIRST 50.00 I DEPOSITED BUT SEND ME BACK MY $300 THEY HAVE NO RIGHT TO KEEP IT.

Review: BACK WHEEL BRAKES ARE NOT STOPPING SMOOTHLY ON THE NEW [redacted] SCOOTER I JUST PURCHASED...THEY ARE VERY JERKY WHEN COMING TO A STOP, TO THE POINT THAT I FEEL I WILL BE TOSSED OUT OF THE SCOOTER SEAT...IT SEEMS THAT THE BRAKE DRUMS ARE NOT CONCENTRICLY ROUND AND THE BRAKE SHOES TOUCH THE HIGH PART ON THE DRUM AT SPACED INTERVALS GIVING THE JERKY FEELING...IT HAS BEEN DOING THIS SINCE I FIRST RECEIVED THE SCOOTER...APPARENTLY, THE DRUM WAS NOT TURNED PROPERLY AT THE FACTORY...WITH NO QUALITY CONTROL AT THE FACTORY AND YOUR INSPECTION OF THE SCOOTER BEFORE CRATING BY YOUR INSPECTOR, I HAVE RECEIVED A FLAWED WHEEL WHICH I'M NOT VERY HAPPY WITH...I THINK IT IS INCUMBENT ON YOU TO MAKE THINGS RIGHT, SO I CAN IN THE FUTURE GIVE YOU RECOMMENDATIONS TO MY MANY OLD FRIENDS WHO WOULD LIKE TO PURCHASE A SCOOTER LIKE MINE...Desired Settlement: A WARRANTY REPLACEMENT OF LEFT BACK WHEEL DRUM OR WHAT EVER PART IS CAUSING THE JERKY STOPPING MOTION...

Business

Response:

Hello;

Review: I received a [redacted]. When I purchased the trike I ordered Lithium batteries and received lead acid batteries. When the trike arrived the battery box was broken, rear fenders were bent and broken, left rear tire is flat the frame has areas where the paint was rubbed of and there are many areas where the frame is scratched, the basket lid is bent and has areas where the spot welding is broken. The front wheel safety washers are vertical instead of being left and right handed so the wheel could fall off.I have e-mailed them and received a message back saying the e- mail arrived and I should recieve an answer with in 24 to 72 hours. I sent them pictures and asked for the name of the insurance company so I could file a claim. They have made no attempt to correct the situation with the batteries or give me information on the insurance company. The freight company that delivered the trike here in [redacted] did open the box and document the damage to the trike. Before they delivered the trike they did call and say it was damaged and asked if I wanted delivery. I had received an e- mail from [redacted] stores asking that I accept delivery because it was easier to replace parts than to send the trike back and forth. I am willing to accept my money back on the batteries because sending the lead acid batteries out of here is near impossible. I can take a picture of the batteries with a witness to prove that I received the wrong batteries, even if I need to go to the court house for the witness and notary. Thanks for your assistance in this matter.[redacted]Desired Settlement: Replacement or repair, Give me insurance info and work with me to get the trike so I can use it safely

Business

Response:

Hello;

As requested, you may send us a photo of the battery that you received and if we accidenatlly sent you a wrong one, we will refund the money.

Regards,

[redacted]stores

Business

Response:

Hello;

Please send us the item if it is under warranty so we can repair it for you.

Regards,

[redacted]stores

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the Trike was damaged in transit and I do not know if the problems are under warranty or under insurance. Do I send the motor back or the wiring. What is causing the motor to run and stop and then run again or stay off and not run for several tries then stop after a very brief time of running.

Sincerely,

Review: Purchased an [redacted] via the internet

Member Comments:

Wish to share my experience with this "company" in an effort to save someone else from trusting them and making the same mistake I did. In my search for an electric assist recumbent trike I came across a beautifully made site, nice pictures, lots of positive comments, good specs and free shipping. I filled out most of the order form but did not complete it as I had some questions. The next morning I received a call from them (which reassured me) and ask if it came assembled. I was told that "some assembly would be required" and I was going to cancel the order knowing I would not be able to do that. He then said all I would have to do is adjust the seat and the handlebars. I believed him.

The next e-mail I received stated "Your order now went into testing and packaging". The package arrived on August 12, 2014; in numerous pieces, without instructions and damaged. I am including photos. No one has answered the phone since they withdrew their money from my account. The only communication between us is via e-mail.

I attempted calling and e-mailing them several times.

Their first response to me was:

"You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as assembly, adjustments etc... It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself 2/ find a nearest shop where they service these types of items or 3/ you send it to us postage prepaid to [redacted] for repair or replacement before a new one can be shipped out."

My response: "I understand these things that you mention, HOWEVER, I was told by the man I spoke to that all I would need to do was adjust the seat and handlebars after I explained to him that I would be unable to assemble the trike on my own. Had I known that full assembly was required I would not have purchased it. The only option I see at this point, since I was not given accurate information over the phone (and since you seem unwilling to call me) is for me to bring the un-assembled trike to you and ask you to assemble it so I can bring the trike home and enjoy it as I had planned originally. I am willing to drive to [redacted] if you are willing to assemble it. Are you willing to work with me in that manner? [redacted] Their response: The item must be returned via a national freight company such as [redacted] freight etc..

If you need a return authorization, please reply to this email.

The form they wanted me to sign is totally unacceptable. They filled in my name and the form reads as follows:

"I the customer, _________, state that the product was delivered free of any damage in good working condition but I would request a return authorization for this item due to personal reasons.

Should any damage appear on the item upon delivery, I will reimburse the seller accordingly.

I, the customer, authorize [redacted] to use my account for the transaction, as stated herein, pay the published freight charges and the 15% restock fee which transaction shall take place within 10 business days from the receipt of such returned item.

After this transaction, I will release [redacted] from any liability, and waive my right to any further actions."

Needless to say I refuse to sign this form. A friend of mine who is an engineer was able to put the trike together and the electric worked for maybe 5 minutes. There is nothing we can do to get the electric to work again and I am unwilling to put more money into this mistake I made.Desired Settlement: Just hoping to prevent others from making the same mistake.

Business

Response:

Review: I purchased this electric trike by personal check made out to [redacted] Febuary 23 2014. Bacically after less than four months in service, the product went completely dead and the seller will not respond to my phone calls. It would seam to me that a simple conversation with their customer service or tech rep could solve the problem.Desired Settlement: I would appreciate a return phone call to discuss the problem and warranty with a tech rep. to determine if the product needs to be returned to the seller for repair or refund. So far, they have not returned my calls except for an email suggestion which has nothing to do with the problem. Their suggestion has already been implemented during the normal setup procedure. Appears to me they are giving me THE [redacted]

Business

Response:

Hello [redacted];

Review: I PURCHASED A MOBILITY SCOOTER FROM OMEGASTORES, AND WHEN IT WAS DELIVERED TO ME, AND I OPENED THE PACKAGE. I FOUND A DOCUMENT STATING INFORMATION ABOUT A PHOTO CONTEST THAT I CAN ENTER, AND THAT THE FIRST TEN CUSTOMERS CAN WIN $1,000.00 AND THE SECOND TEN CUSTOMERS CAN WIN $500.00 AND THE THIRD TEN CUSTOMERS CAN RECEIVE $50.00. THEN IT STATES THAT EVEN IF YOU JUST SEND US THE MATERIALS, YOU ARE GUARENTEED TO EARN A MINIMUM OF $25.00 I SENT MY PHOTO TO [redacted] LIKE IT IS STATED ON THIS DOCUMENT.. I CALLED THEM SEVERAL TIMES TO GET SOME INFORMATION ABOUT THE CONTEST. I NEVER RECEIVED A CALL BACK FROM THEM. THEN I SENT AN EMAIL, AND THEY REPLIED BACK SAYING THAT THEY WILL GET BACK TO ME WITHIN 48 TO 72 BUISNESS HOURS. THAT NEVER HAPPENED. I HAVE CONTACTED OMEGASTORES SEVERAL TIMES BY PHONE, AND EMAILS.. I DO HAVE ANY, AND ALL EMAIL I SENT TO THEM, AND ALL OF THE REPLY'S THEY SENT BACK TO ME. STILL TO THIS DAY I HAVE NOT RECEIVED ANYTHING THAT STATES ANY INFORMATION ABOUT THE PHOTO CONTEST. HOWEVER I DID GET LUCKY ONE DAY WHEN I CALLED THEM. I SPOKE WITH A REPRESENTATIVE WHOS NAME IS [redacted]. I ASKED ABOUT THE PHOTO CONTEST. [redacted] STATED TO ME THAT THE CONTEST WINNERS WILL BE PICKED ON SEPTEMBER 4TH,2013 AND THAT I WILL BE NOTIFIED BY EMAIL ABOUT THE WINNERS OF THE CONTEST, AND ANY OTHER INFORMATION ABOUT THE CONTEST. TO THIS DAY I HAVE NOT RECEIVED ANYTHING FROM THEM. AGAIN I DO HAVE ALL THE PROOF OF ALL CONTACT TO OMEGASTORES, AND FROM OMEGASTORES. IF YOU NEED ANYTHING FROM ME JUST ASK, AND YOU SHALL RECEIVE. MY PHOTO HAS BEEN USED IN THERE ADVERTISMENTS, AND THAT TELLS ME THAT MY PHOTO MUST HAVE BEEN CHOSEN AS A WINNER OF ONE OF THE CATAGORIES. I THINK THAT OMEGASTORES HAS THE WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, OR THEY DON'T HAVE ANY CUSTOMER SERVICE AT ALL. I THINK THAT THEY SHOULD DO WHAT THEY TELL THERE CUSTOMERS THEY ARE GOING TO DO. I FEEL LIKE I HAVE BEEN RIPPED OFF BY OMEGASTORES. PLEASE HELP IN ANYWAY POSSIBLE. THANK YOU !!! [redacted].Desired Settlement: I WOULD LIKE TOO KNOW THE RESULTS OF THE CONTEST WINNERS. WHO THEY ARE, AND WHAT PLACE THEY WAS A WINNER, AND I WOULD LIKE TOO SEE ALL THE PROOFS FROM OMEGASTORES ABOUT THE CONTEST. I ALSO WANT TOO FIND OUT WHAT PLACE I WAS IN THE PHOTO CONTEST, AND WHY I NEVER RECEIVED ANYTHING BACK FROM THEM CONCERNING INFORMATION ABOUT THE CONTEST, AND IF I WAS NOT A WINNER. WHY IS MY PHOTO IN THERE ADVERTISING PAGES. I WANT MY WINNINGS PAYMENT FROM THEM. ALSO THEM OUT OF BUISNESS WITH FINES. THANK YOU.

Business

Response:

Customer's fake picture did not qualify for anything.

Customer's check for parts was rejected by his bank after package has been shipped out to him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: AS STATED IN MY COMPLAINTIS ALL THE TRUE FACTS ABOUT THE PHOTO CONTEST. AS FOR THE BUISNESSES RESPONSE. THAT IS A FLAT OUT NON TRUE STATMENT, BECAUSE THEY USED MY PICTURE IN THERE ADVERTISING, ON THE INTERNET. THEY HAVE REMOVED IT NOW BUT IT WAS THERE. I HAVE SEVERAL WITNESSES THAT CAN TESTIFY TOO THE FACT THAT THEY SEEN IT IN OMEGASTORES ADVERTISMENTS, WITH THERE OWN TWO EYES. AND I'M SURE THAT SOMEONE IN YOUR ORGANIZATION CAN IN SOME WAY GET THE FACTS FROM THERE RECORDS. BESIDES THE FACT THAT THIS BUISNESS HAS TOO TELL LIES NOT ONLY TOO THERE CUSTOMERS. BUT EVEN TOO THE Revdex.com. I HAVE THE DOCUMENT THAT STATES EVEN IF I WAS TOO SEND THEM MY PICTURE, THAT I WOULD RECEIVE A MINIMUM OF $25.00 I WOULD LIKE THE Revdex.com TOO PLEASE GET DOWN TOO THE BOTTOM OF MY COMPLAINT, AND GET IT RESOLVED. I HAVE PROOF, AND WITNESSES TOO BACK UP ANY, AND ALL OF MY TRUE STATMENTS IN MY COMPLAINTS AGAINST OMEGASTORES, AND I AM WILLING AT ANY TIME TOO SUBMIT TO A LIE DETECTOR TEST TO PROVE WHAT I SAY IS THE TRUTH.

Sincerely,

Review: I purchased an electric bike from Monica LLC located at C N Plains Industrial RdWallingford, CT 06492-This was an internet order, and the bike was shipped to meWhen I received, the bike I took to a local bike shop from them to checked over the bike, and put slim in tubs as we have many goat heads near bike trails in this part of [redacted] The bike shop informed me that they tried to fix the wheel; it was bent but ride ableI get on the bike to ride it and the seat brokeMonica LLC said they received the wheel, and seat I sent them, but refuse to send me a new one saying I had to fill out a damage report via UPSMonica LLC never told me this up front, but that does not matter, as the seat was not broken in shipment, which Monica LLC knows because I told them that over the phone and via the internetI would like to be reimbursed for the money spent here to get the bike up and running, for a new wheel, and a new seatThank you, [redacted] PS they say customer service is there number one priority, what a joke**I have e-mails to prove all this if needed
Product_Or_Service: BikeDesired Settlement: DesiredSettlementID: Other (requires explanation)
New wheel and seat $dollarsA refund of extra money paid for service plan, I an not sure of the exact about of that charge, I think it was around $I had to ship wheel and seat back, another $Total $

Review: 1. Trike arrived with cracked headlight. 2. instructions are poorly designed, when call for clarifications hung up on three times, then blocked for further calls.3. I would like a call back to just answer my questions on---The extra nut found in the package. Replace the cracked headlight and tell me what to do to get the engine started And any other issues pertaining to getting the trike to work safely. Note; I am limited in my typing skills and much prefer direct contact to resolve my issues. That is why I do not like email coordination. Thank you for any assistance you can provide. [redacted]Desired Settlement: See previous notes

Business

Response:

Damaged item must be returned for replacement.

This company advertises an A+ rating on Revdex.com. The actual rating is F; as low as it gets. If you deal with this company you are on your own. They can be contacted to purchase but in no other way. Their telephone is just a runaround and they will never answer emails. I bought a $1900 electric tricycle from them and when I complained about missing parts they claimed I had never been a customer even though I have the check to them as proof.

Review: From: [redacted]Sent: Monday, October 20, 2014 8:50 PMTo: [redacted]tTo whom this may concern - I am replying within the 3 day time period. I am not happy about this bike. I was so looking forward to getting this bike. #1. the pedal peg was damaged on delivery - ask the person who delivered it. There were 3 men and me all there looking at the bike as we unwrapped it, but all of us did not look that close. We started to put it together - it took a lot longer than 10 min - very poor directions ( the men who were putting together, are old motor cycle riders - each own there own business (very successful)- they know a lot on how things should work. Anyway, we found a lot of things wrong. We could not put the trunk on, the holes did not match up - they fixed it. Front fender has a ding in it. The front frame cracked. The pole with the handle bars on it RUSTED. The bike it self only goes slow, and once in a while it will speed up. VERY DISAPPIONTED. IT looks like you send me a reject - I PAID EXTRA FOR MORE POWER - WHERE IS IT?????? I have attached pictures for you I am very unhappy. We ran out of screws - the front light is cracked - can not remove the plastic from the lights - Scratches on the forks by the tiers - log go coming off and chips by it - chips in basket (not the same on line) - So much for you making sure everything worked!!!! pictures will follow[redacted]Sent from Windows MailDesired Settlement: I want my money back or fix the E BikeIMPORTANT INFORMATION REGARDING THE SHIPPING OF YOUR ELECTRIC BICYCLE - MUST READ ALL TO RECEIVE PRODUCTDear [redacted];Your electric bicycle is being directed to your state from the distribution hub with the following Freight Number: [redacted] by [redacted] Freight and you may track it in about 48-72 business hours (weekends and holidays are excluded).The shipping company request that you note any damage on the delivery paper at the time of delivery, including any damage to the shipping container! If you fail to do so, you will be liable for all the costs related to damage or shortage.1/ For Your Safety You Must Sign the delivery paper First to have the right to inspect the bike.DO NOT REFUSE THE SHIPMENT FOR SUCH REASONS!The bike is NOT damaged if:- you see some holes or dents on the shipping container. The driver is a human being and maybe he had a bad hairday and kicked the box too hard while loading it.- you see some plastic parts broken, as they

Business

Response:

From: [redacted]t

To: [redacted]

Sent: Friday, October 24, 2014 7:37:08 AM

Subject: Re: [redacted]

Review: On Jan 1, 2014 we placed an order with Omegastores for an Electric Tricycle valued at $1,400. The trike was fully paid for and delivered in time for my wifes 80th birthday on April 29, 2014. At first we were not able to attach the front wheel and when we finally did we noticed that the wire was cut. Mr. [redacted] insisted it was our fault but since we were never able to spin the wheel as he claimed it was damaged goods when we received it.At his request we returned the wheel as shown in the emails. Now he claims we did not return it within a required 30 days which we are disputing.Our concern is that he has stolen the wheel, and refuses to sell us a new wheel based on the terms we offered in our May 6 Email. Meanwhile we are left with a two-wheel electric tricycle.Can you help?[redacted] for [redacted] Email sent May 6 toMr. [redacted],I am sorry that your phone is always busy when I call.By now you have received the letter that is copied below. Please let me know when you will be returning the front wheel with the broken wire attached as requested in that letter:Mr. [redacted], ManagerOmegastores[redacted]., [redacted]Mr. [redacted],In your last email you asked whether I wanted the front wheel, with the broken wire for the E-trike, returned to me the answer is yes. Our shipping address is[redacted]Email reply May 6Hello Margaret;Please read our previous email as we cannot store returned items over 30 days.Regards, omegastoresEmail sent May 6Thank you for your quick response. It is reassuring to know that you do not store returned items over 30 days.Since our email of April 23 and our letter of April 24 informing you of the immediate return of the front wheel come well within the 30 days you mention we expect that you will be shipping the wheel to us immediately. If you doubt these dates I know UPS will confirm delivery of the wheel as we were informed.Desired Settlement: Our first choice is as we told Mr. [redacted]: "While it is not our first choice to have the wheel returned to us, your unwillingness to consider our offer to pay half the cost of a new wheel after we have received delivery and find it is satisfactory, leaves us no other choice."At the very least we expect the damaged wheel returned to us as we sent it to him.We sincerely regret we did not consider the Revdex.com review when purchasing this item & trust you will be of assistance now[redacted]

Business

Response:

Item was sent back to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: The wrong item was shipped for the Power Roller Deluxe ordered through the SmokeDepot.org website. No response to emails and phone messages blocked.

I ordered a Power Roller Deluxe through the WWW.SmokeDepot.org website on 10 April 2013 by Bank Card. The assigned order number is REC# XXXX-XXXX-XXXX-XXXX. The total cost of $ 88.45 was dispensed from my account on 12 April 2013. I received an EC69 Easy Roller Deluxe on 17 April 2013. I attempted to call their customer service number XXX-XXX-XXXX. The voice mail was full and requested a code. The web site said to return the 'Wrong Item Shipped' to 314 Main St. #4572, Wallingford, Ct XXXXX. This was returned on 22 April 2013 with a Tracking Number. The US Post Office shows that received it on 30 April 2013. The Return was to be preceeded by an email message to them so they would have the originally purchased item ready which was done. As of today, I have received no replies to my email inquiries as to the status of the order. Since phone call have been futile, I have not made anymore attempts.Desired Settlement: I want to receive a full refund of my purchase totalling $ 88.45 and the order canceled.

Business

Response:

Business Response /* (1000, 8, 2013/05/22) */

Re: cigarette roller tracking

Sent By:



[redacted]@comcast.net On: May 05/06/XX X:XX AM

To: [redacted]@comcast.net

Tracking Number:

1Z7TTXXXXXXXXXXXXX

Status:

Delivered

Delivered To:

[redacted]

3 308

[redacted] US

XXXXX

Delivered Date/Time:

04/17/2013, 11:18 AM

Delivery Location:

RESIDENTIAL

Shipped or Billed On:

04/11/2013

Type:

Package

Service:

UPS Ground

Weight:

3.00 LBS

Saturday Delivery:

NO

Review: I bought this on 1/31/2012 and received it on 2/14/2012 I paid for it on 1/31/2012 by check over the internet. Once I paid for it I received a email from them telling me not to refuse to except the order, that if anything was wrong with it they would fix it. Upon me receiving it on the 14th, I unpacked it and set it up and found that the battery charger was broken, it wouldn't charger the scooter, so I tried call them from the numbers that they had been calling me from, and it would go strieght to voice mail, telling me to go online and leave a message and someone would be in touch with me from 24 to 48 hours, and they did that they told me to send the old charger back to them and they would send me another one, after two months of waiting I received it, and on the 6th or 8th time that I was riding it and rear-end came a loose from the welds that holds the mounting barket's to the frame, and the whole rear-end rolled up under the scooter and the brakes locked up and I almost got hit by the car that was behind me, I tried to call them but all I got was the same message telling me to go on line and leave a message, so I did that and they told me to send them the scooter, that they would be glad to fix it, so I carted it back up in the carting that it came in, and waited for two months and still trying to get in touch with them about I, then finial I got a email from them telling me that I would have to pay for the shipping of it back to them, I told them that I had paid for a two year extended warranty on it, they told me that didn't matter that I would have to pay for it to be returned. So I checked into it to see how much it would cost to have it shipped back to them and they wanted $585.00, I don't have that kind of money I am a disabiled Vet. I live on a fixed income, it took me two years to save enough money to buy it in the first place. They have in large print at the top of there web page that the customer satisfaction comes first that they have been in business since 1971,I have a lot more

Product_Or_Service: 1/31/2012

Order_Number: XXXXXX SUB: 2 ELECTR

Desired Settlement: DesiredSettlementID: Refund

I either want my money back, or a 2012 model scooter instead of the 2005 model that they sold to me for a 2012 model.I just want what I paid for, and not something that has been sitting in a warehouse since 2005,I have a lot more to say, and the documents to prove everything I have said.And they have sent me parts that don't work on it, or isn't for it.

Business

Response:

Business Response /* (1000, 8, 2013/04/29) */

Parts were sent as requested.

Review: We bought two electric trikes from [redacted] stores. They were delivered on August 1, 2014. We checked them immediately and notified the company about broken rear fender and weak power upon take-off. The front hub motor plug kept coming off. We only were able to contact by e-mail and received no response. We rode the trike on June 26, 2015 and the hub motor spine around and broke and we now have no power at all. We cannot use the trike.Desired Settlement: We like the trikes and enjoy riding them. We would like the front wheel motor and hub replaced and back left fender replaced. The trike is blue. The model number of the trikes are [redacted] and [redacted]

Business

Response:

We apologize but did not receive the email from our customer.Please forward us that email with the original time stamp.

Review: Ordered augers for a cigarette machine. On the website they are listed at $9.50 each. We ordered 2 of them and they don't take a credit card so had to give them checking info. When we got the parts there was no invoice so I checked with the bank and found out that they had charged my account $45.05 for something that should have been $24.15. I have called them and can get ahold of no one and they haven't returned my calls.

Desired Settlement: DesiredSettlementID: Refund

Would like a refund in money order only sent for the difference in the actual cost and the amount that they charged us.

Business

Response:

Business Response /* (1000, 6, 2013/06/19) */

There was a $20.00 bank's return fee because the customer's check bounced at the first time due to her failure of providing the correct information.

Review: I purchased a cigarette machine from them in May 2015 and in August it broke down. I sent it back to them to repair along with a 12.50 check. They have advertisement showing>>"No-Fear Absolute Warranty" where they state we are here in Connecticut,USA We simply send you a free-replacement ourselves". But on another page they show a "30 day Warranty". I sent them 84.50 plus I paid 12.50 to fix the machine but they told me that I am OUT OF WARRANTY and kept my 12.50 check. They told me to "Get another one and send another check". I understand that businesses have the right to their own policies but most companies give you a one year warranty, not these people. I want them to at least send me back the 12.50 that I paid to fix the machine. I think they do bad business and will not purchase from them anymore. I think they are scammers because they just made 84.50 + 12.50 off me with no recourse.Desired Settlement: I think they should allow a 1 year warranty for machines that cost 84.50 and outline their policy about Warranty more explicitly so the consumer knows before buying how long they have to get an item fixed or replaced.

Business

Response:

As you have requested, we are sending your payment check back to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I found this company on line and since they advertised a one year layaway plan & free shipping I put $50.00 down and paid $50.00 for 12 months. I cancelled the layaway and did not take delivery however, they will not refund any monies what-so-ever, and they took $600.00. The toll free number they list online is just a message, stating that you must email them via their webpage. I found a fax number so I sent a fax telling them to stop taking the payments from my account. I can understand a cancelation charge but to keep all the monies I paid is just wrong. I now know that filling out their payment form for "checking account deduction" was a way for them to avoid any credit card dispute. I'm a senior and this was a very disappointing transaction, and they keep telling me their is nothing I can do about it. They also said I would be help responsible for any "defamation" I cause them. They said that their webpage states the layaway plan and that it states no refunds. I printed out the plan but can't find any where the no refund what-so-ever statement.