Monterey Financial Services

Review: (Title above is inaccurate for lack of a better choice)

Monterey Financial was paid in full on 8/8/2014, leaving a credit of $38.49 on our account. I called on 9/3/2014 asking for a refund of the credit. I was told that their policy is to issue a refund the following month at the end of the month, meaning that they will have held onto our money for almost 60 days without paying any interest. While I am aware that $38.49 is a small amount, it adds up with 1000's of customers.

I feel that this is a deceptive business practice, especially when interest on THEIR loans accrues daily. BTW, this loan was for educational services from a company that went bankrupt. We didn't receive the services, but paid the loan in good faith anyway.Desired Settlement: I request an immediate refund. Thank you.

Business

Response:

Monterey Financial agrees that the account was paid in full

on August 08, 2014. Prior to paying the account in full Monterey Financial did

not receive a payoff request from [redacted] and this caused an

over-payment to be made on the account. Had [redacted] contact us prior

to attempting to make a payoff amount, as instructed on our coupon books and

other correspondence, we would have been able to provide an accurate payoff

amount. Upon contacting our office on September 03, 2014 [redacted] was notified

of the procedure for excess payment being refunded. Our standard procedure is to process excess payments each month following the month the payment is received to ensure funds clear and no disputes are received from the consumers bank.

At no time during the conversation on September 03, 2014 did [redacted] request a refund be sent sooner, had she done so a refund would have been requested

immediately.

As of today I have requested for a refund check to be issued

in the amount of $38.49 and mailed to the most recent address we have on file for [redacted]. We apologize for any confusion or frustration this has

caused. Should you wish to discuss this matter further, please feel free to contact me directly, [redacted]

Sincerely,

[redacted]

Finance Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, Monterey Financial's offer to send a refund check at the end of September for an account paid off almost two months prior is simply the company following its own unreasonable policy, so that would've happened regardless of my complaint.

Second, [redacted] letter is riddled with inaccuracies which I wish to address...

A payoff WAS requested. Monterey Financial's refund amount was the least, and therefore, most accurate of the 4 loans that I refinanced. Of the four loans that were closed out, Monterey Financial was the only company to hold on to the overage for almost two months. I feel that Monterey Financial's policy is outside the norm and unreasonable. Surely, it doesn't take 2 months to do the accounting.

[redacted] admits that I made a phone call to Monterey Financial long after the account was paid off, yet states that I never asked for a refund. What other purpose would I have been calling for other than to ask for a refund? I was due a refund, I shouldn't have had to ask! When the customer service rep stated the company's policy of not processing a check for an over payment til the end of the month following the payoff, I said that that was an unreasonable amount of time and asked if it could be sent any sooner.

In summary, I followed the same procedure to refinance 4 high interest loans and only Monterey Financial did not issue a refund for an unreasonable amount of time. I called to find out what was taking so long and was informed of Monterey Financial's unreasonable policy and that I would have to wait like everyone else whose money was being held onto for months. I filed a complaint with the Revdex.com, not because of the small refund, but because of Monterey Financial's unreasonable, deceptive way of doing business. Monterey Financial's [redacted] responded with 2 lies, essentially blaming me to cover up the unreasonable policies of this company, further illustrating the lack of ethics at the heart of this company. By the way, it's almost October and I have yet to receive a check.

While I may have no legal right to demand that Monterey Financial change its policies, as a business owner and former customer who was left with zero faith in this company, I request that Monterey Financial's upper management review their refund policy and make appropriate changes. I also request that [redacted] receive some training. Accountability and reputation are everything with customers! Never ever lie!! Always provide excellent service. For goodness sakes, don't burn a bridge by quibbling over $38! C'mon Monterey Financial, you CAN do better!

Regards,

Business

Response:

I apologize for not outlining the specific details

surrounding my payoff quote statement in my initial response. [redacted]

contacted our office in July and requested the per diem interest amount and

payoff amount on the loan owed to Monterey Financial. However, as an additional

payment was made on August 01, 2014 no further call was made to our office to

obtain a new payoff quote with the August 01, 2014 payment factored into it.

Even if [redacted] took the payoff amount quoted by the representative in July

and subtracted 1 the payment amount on August 01, 2014 she still sent in an

amount over the amount and per diem rate we gave her in July. Again, If [redacted] would have contacted our office after the August 01, 2014 payment to

obtain an up to date payoff quote then an accurate amount could have been

provided to them.

[redacted] states that when he called our office on September

03, 2014 he called for the sole purpose of asking for a refund. Even if [redacted]

[redacted] took the amount quote given in July minus the August 01, 2014

payment they chose to mail in more than that amount. I have attached the call

recording of that conversation with [redacted], not [redacted] as alluded to in

the complaint, for review. As supported by the call recording, and outlined in

my previous response, at no time did [redacted] ask for the refund to be sent

sooner as stated in the complaint. Again, had she done so the representative

would have presented the account to me to have a refund issued immediately.

I apologize [redacted] feels that the refund policy is

unreasonable and, as a company, we continually evaluate all policies and

procedures based on the feedback we obtain from our customers. As with any

complaint received all representatives involved with the complaint completes

thorough training on all topics raised during the complaint process. Refund

check number [redacted] for $38.49 was issued on September 22, 2014 and was mailed

to [redacted] in line with [redacted]’s desired settlement from his initial

complaint.

Should [redacted] wish to discuss this matter in

greater detail they can contact me directly, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Monterey Financial's employee's only proposed action was for us to call him directly. I don't feel that that would create any resolution. In his last response, the employee blames us for creating an inaccurate payoff amount. As I have stated before, the overage with Monterey Financial was the most accurate and the lowest dollar amount of all our refinances. The employee doesn't seem to understand the process of refinancing a loan. The new lender requests a 10 day payoff or daily interest amount and THEY are in control of the calculations and when the loan closes, not the customer. However, the employee continues to blame the customer.

The employee continues to blame the customer by restating that my wife never asked for a check to be mailed. We have listened to the attached audio. My wife called to ask for the check, but the customer service agent right away stated that a check would be mailed out at the end of the following month without asking why she was calling. When my wife questioned her, she said that she couldn't send it til then. Still, the sole reason that my wife called was to retrieve the overpayment.

At this point we have received the check from Monterey Financial almost two months after the loan was paid off. As we stated previously, Monterey Financial's policy of holding on to overpayments is unreasonable and is different from every other company we have dealt with. It was for that reason that we contacted Revdex.com. This employee's attitude is blaming and adversarial. We believe that he absolutely failed in his mission to provide customer service. We had zero fault in this matter and yet the employee blamed us multiple times, sending multiple responses making us wrong. This is an absurd way to do business!! It would've been way more effective for him to restate the policy and say they would review it. I would be horrified by his behavior if I owned this company. I really hope the company provides him coaching before he loses more business for them.

We will never do business with Monterey Financial again. We will also go out of our way to tell our network in the education field, never to do business with Monterey Financial. We don't have any further requests regarding this matter and appreciate all that Revdex.com has done thus far.

Regards,

Review: I financed furniture in July of 2014. I made monthly payments in the amount of $178.09 starting August of 2014. As of 11/12/14, I would like to payoff the account. I called on 11/12/14 and spoke with an agent. I was informed that the payoff amount was $945.00. The amount financed was $945.80. I called back and spoke with another agent. I explained that I wanted an amortization schedule of the account. The agent became rude and unpleasant. As I tried to ask questions, she talked over me. The agent stated that the organization was not legally obligated to provide an amortization schedule. She explained that the payments of $178.09 were going towards the interest only. Per the prepayment clause in the contract, I am to receive a rebate of unearned finance charges.Desired Settlement: I request that the company provide an accounting of the current and final balance owed on the account. I do not wish to pay $1,022.08, the amount listed as the payoff amount. The amount is 100% interest payments. The rebate needs to be calculated and the payoff amount adjusted to reflect the final payoff amount.

Business

Response:

In response to the complaint received:

Ms. [redacted] did purchase a Bedroom, Living Room, and Dining

Set through [redacted] on July 1st, 2014 (copy of contract

attached). The financing terms are clearly outlined, and Ms. [redacted] did have a

90 Days Same as Cash Option, which expired on 9-29-14. Ms. [redacted] did not take

advantage of the Same as Cash Option per the terms of the contract, but is

still entitled to an interest rebate as she states, which is also clearly outlined under the “Prepayment”

portion of her Retail Installment Contract.

At this point, the balance outstanding is $1,246.63, and Ms.

[redacted] is entitled to an interest rebate/discount on the balance outstanding,

based on the Rule of 78ths. So long as the amount of $925.90 (plus the $25 acquisition

fee) is paid by 12-31-14, Ms. [redacted] will be entitled to a rebate of $320.73. Ms.

[redacted] would benefit from reviewing the repayment terms outlined in the contract

which I’ve attached, and I urge her to contact our office toll-free at

###-###-#### to make the necessary arrangements to take advantage of her early

payoff and maximize the amount of the interest rebate she is afforded in the

contract terms.

Sincerely

Manager

Monterey Financial Services Inc.

Review: the company called me in January and advise me that my payment was made for December I change my due date in December when the payment was not taken I assume was due to due date change .They where able to debit my account in January . I advise them needed to check with my bank then the rep started to be rude and aggressive requesting payment telling me my account is going over to collection if I don't pay by the end of the day

The next day a new rep called I schedule a payment with them advising me there is a 15 for processing fee which she stated she will waive 2 days letter the same rep called me and stated the payment was reject I called my bank to find out they where debiting my account for more than I authorize I was advise by the rep that I was a misunderstanding I gave the payment again a payment of a $100.94 turn out to be $190 with each time they call me and tackle some more processing for the same payment I requested a supervisor twice no one called me back. after I stetlled $190 for December my payment for February taken from my account as schedule now I got a call today advising me again the $190 payment made advise to me by the rep was not final again since I need to payment another processing fee. I don't know how many $15 fee I paid for one payment I want my fees refunded and want the harassment to stop calling my house I do not owe any past due moneyDesired Settlement: I want the fee refunded back to my account

Business

Response:

[redacted] along with her Husband, voluntarily entered into a

contract for [redacted] club on November 12, 2013. The first payment on

the contract was due on December 15, 2013. The contract was subsequently

purchased by Monterey Financial. I have attached the contract and transaction history

for review.

Review: In January 2014, we received a collection notice from Monterey Financial for $2,772.48. Upon further review it was determined that this notice was for a vacation club membership that I cancelled in August 2013. The customer service rep from Monterey stated that the amount was $1,835.25 for loan financing and $642.25 collection fees. I explained that I had cancelled the membership and that we did not sign a promissory note (as he stated that we did). I attempted again to contact Resorts Anytime (the vacation club membership company) with no success. They did not return any phone calls. In addition, the representative at Monterey explained that the "loan" was already transferred to them (Monterey) so it would not benefit me to speak to anyone else. The rep with Monterey also stated that we had 3 days to cancel with Resorts Anytime. However it is impossible to cancel within 3 days because you don't receive ANY membership information (contract number, benefits, etc) until 14 days following your enrollment. When the rep from Monterey emailed me the supposed promissory note, I noticed the dates that were listed were not even dates that we were traveling (to have supposedly signed this note). The note was signed May 2013, however, we were traveling in August 2013. We did sign a membership form in August 2013 during our visit with Resorts Anytime, but NEVER did we sign a promissory note.Desired Settlement: We would like the negative collection information REMOVED COMPLETELY from our credit reports. We also would like to be cleared of any charges owed.

Business

Response:

[redacted] and [redacted] purchased a membership with Resorts Anytime on 5/30/13 per the attached membership worksheet, retail installment contract and promissory note. Monterey Financial purchased the contract from Resorts Anytime on 6/14/13. We sent the appropriate dunning notice to Mr. and Mrs. [redacted] on 6/18/13 informing them of their account. The first payment came due on 7/20/13 which they defaulted on. We made several attempts to contact them from 7/26/13 through 11/25/13. We finally reached Mrs. [redacted] on 11/25/13 to discuss her past due account. We explained the consequences of not paying the defaulted balance and she claimed that she had spoken with Resorts Anytime and cancelled the account. We informed her we had no notification as such and submitted a request to Resorts Anytime to confirm if the account was cancelled. We confirmed with [redacted] at Resorts Anytime on 12/4/13 that they had no record of the account being cancelled. Furthermore he stated that if Mr. and Mrs. [redacted] had in fact cancelled, they should have a certified receipt showing the cancellation letter was sent within three business days of the purchase. We spoke with Mrs. [redacted] on 12/5/13 and informed her the account was not cancelled and offered her assistance if she could not afford to pay the full past due amount. She stated she was not going to pay anything and refused to set up any arrangements. On 12/16/13 the defaulted balance was transferred to Monterey Collections. We spoke with Mrs. [redacted] on 2/17/14 and she claimed again that the account was cancelled. We asked her to provide us with proof, however she never sent in any proof of cancellation. On 2/28/14 we spoke with her and she claimed that she was told she could cancel at any time. We explained that the client confirmed the cancellation policy and that the account was not cancelled. We told her if she would pay in full, we would remove it from her credit as a courtesy and we emailed her a copy of the contract. We have not had any further contact with Mr. and Mrs. [redacted]. The account will continue to report as a disputed collection account to the credit bureaus. I strongly urge Mr. and Mrs. [redacted] to contact our office to resolve the defaulted contract to avoid any further action.

Sincerely,

Collection Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[WE DID NOT SIGN THE ATTACHED PROMISSORY NOTE. THIS IS FRAUD. THE ONLY DOCUMENT WE SIGNED WAS A FORM WHICH DID NOT CONTAIN ANY TERMS OF A LOAN - NO INTEREST RATE, NO LOAN TERMS - JUST A BRIEF DESCRIPTION OF THE VACATION CLUB. WE WERE VERBALLY TOLD BY THE AGENT AT RESORTS ANYTIME THAT WE COULD "CANCEL AT ANY TIME". IN RESPONSE TO THEIR 3-DAY CANCELLATION POLICY: IT IS IMPOSSIBLE TO CANCEL WITHIN 3 DAYS. THEY DON'T GIVE YOU A MEMBERSHIP NUMBER OR ANY INFORMATION REGARDING THE BENEFITS OF MEMBERSHIP UNTIL 7-14 DAYS AFTER YOU LEAVE THEIR OFFICE. THEY MAIL THE INFORMATION TO THEIR CUSTOMERS. ANOTHER EXAMPLE OF FRAUDULANT/BAIT AND SWITCH TACTICS. PLEASE SUBMIT A MORE ACCEPTABLE COUNTER RESPONSE.]

Regards,

Business

Response:

As previously stated, we contacted our client, Resorts Anytime, prior to the account being sent to collections and [redacted] at Resort Anytime confirmed that the account was in fact not cancelled. Any cancellation process must be done in writing and Mr. and Mrs. [redacted] do not have any proof that they even attempted to cancel, let alone do so in writing within the allowed time frame. This was explained to them prior to the account being written off to collections. In reviewing the membership agreement, Retail Installment agreement and promissory note all of the signatures seem valid and consistent so I am unclear as to how Mrs. [redacted] can claim fraud. What agent did they speak with that they claim told them they could cancel at any time? Furthermore they could have cancelled within the 3 day cancellation period as they did not need the membership number to cancel. The retail installment agreement stipulates that prior to signing the agreement, the debtor has read and received a legible copy along with a copy of every document signed during the contract negotiations. Regardless, the debt is valid and not cancelled per Resorts Anytime and Mrs. [redacted] does not have any proof otherwise. The defaulted balance of $2825.37 as of today will continue to report as a disputed open collection account.

Review: I made a purchase had to sign on a computer they had the contract so large were I wasn't made aware of the high fees involved. Also they refuse to send me a final bill so I can pay this off I need this bill in writing I asked several times and was refused. Seems after a few months have passed they switch companies that handle this account and fees are insane taking advantage of people with poor credit.Desired Settlement: Billing adjustment to a fair price so I'm able to pay this in full.

Business

Response:

In response to the complaint received:

[redacted] entered into a lease contract for the purchase of a bed on 10-11-14. The terms of the lease are clearly outlined within the lease agreement (attached). The lease Agreement does contain an Early Purchase Option And Early Termination option in the contract (item #8). This option allows [redacted] the ability to buyout of the contract at an amount less than the Total of Payments. At this point, [redacted] is past due for his July and August payments, which are due on the 15th of each month. In conversations with Monterey representatives since the point [redacted] payments fell behind, he has indicated that he has been having financial difficulties, and has fallen behind on several of his bills. I urge [redacted] to contact a Monterey representative today to discuss the options available per the lease agreement, and to discuss any financial assistance programs that we have available to him. He can reach a Monterey representative toll free at [redacted] to discuss the details.

Sincerely

Finance Manager

Monterey Financial Services Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] There was no resolution part of the complaint was the contract was magnified so much I was not able to read the contract which must have been done to deceive the buyer. I would have never agreed to this Buyout is at an insane interest rate I was also quoted 318.00 dollars to buy out then I was going to so this can be done with. Then it was changed to $440 dollars. I'd only be willing to pay the most is the 318 I was quoted.

Business

Response:

In response to the rejection received:

Despite the fact that [redacted] is contractually obligated to pay over $400 as recently quoted, WAGS has agreed to honor the $318 as payment in full to clear up any confusion [redacted] has had related to the lease terms. This amount will need to be paid by 9-25-15. He may reach a Monterey representative toll free at [redacted] to execute this buyout.

Sincerely

Manager

Monterey Financial Services

Monterey Financial Services has and always will be no better than a last resort loan shark for consumers with cash flow issues.

They survive due to their agreements to provide financing for companies that have decent reputations but no in house financing for their goods/services. No consumer in their right mind would go directly to Monterey Financial for a loan because as a finance company they could not compete with the products/services that other companies provide.

I have paid off their outrageous loan along with the up front interest charge and the absolutely ridiculous list of service charges for making payments, miscellaneous fees (not making it up they actually just add fees and list them as miscellaneous) and severed relations with this company.

I have also stopped doing business with [redacted] for being associated with this company and made sure that they understood why I was taking my business elsewhere.

DO NOT DO BUSINESS WITH MONTEREY FINANCIAL SERVICES unless you feel like flushing a large amount of money down the toilet.

These people sold my loan to another company and did not inform me. I found out a few months later when I looked at me balance and could not find any current information on their website. When I called to inquire, the woman who answered my call was rude and unhelpful. Stay away from this business if you have a chocie!

Monterey Financial has expert negotiators that have the consumer sign the documents backdated, via the internet, without the consumer being able to write an actual date of signing the contract. We signed the contract on the 7th of the month, yet 3 weeks later the payment was due. Second, using Monterey financial's website to make payments they charge $10 for using it. Third, Monterey staff make it sound so easily to sell their services, Yet they charged us $2878 extra for the broker, United Medical Credit, whom we applied through; Not knowing of the charge that Monterey would pass it to the consumer, us. Fourth, asking for anything such a due date they charge $25. United Medical were so easy to sell their services, without telling us in the beginning of their $2878 charge, until we had seen the physician and purchase the physician's food products.

Review: I am the victim of identity theft. Monterey issued credit to the perpetrator and tried to collect from me. They reported the debt as being in delinquent status to the 3 major credit rating agencies.

I sent them a signed affidavit attesting to the identity theft. They have accepted that I am not responsible for these debts and have been interviewed by a police detective working the case. But they have not however contacted the credit rating agencies to retract their label of me as being delinquent.

I want Monterey to contact [redacted] and tell them that I am not delinquent on any debt.Desired Settlement: I want Monterey to contact [redacted] and tell them that I am not delinquent on any debt.

Business

Response:

We concur that according to the information at hand [redacted] appears to have been the victim of identity theft. On July 08, 2013

[redacted] provided us a copy of a police report and other documentation so we

could begin our review of the account for potential fraud. On July 23, 2013

Monterey Financial was contacted by a detective who conducted a phone interview

and confirmed [redacted]’s identity theft. Monterey Financial closed the account

the same day. On July 25th we requested the account be removed from

[redacted]’s credit report. We also followed up on a previous credit report

dispute [redacted] made and changed our reply to indicate to delete the account

due to fraud. Attached is proof of these requests. I apologize [redacted] feels

this was not done in a timely fashion, however Monterey Financial corrected the

credit reporting within 72 hours of the decision being made. Any further delays

in the information being corrected are likely from the credit bureaus

themselves.

Please feel free to contact me with any furhter questions, 7[redacted].

Finance Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I took a loan out for some car repairs. I could have paid the loan back in less than a month with little or no interest. I did not do that instead I opted for 60 day loan payback. They took my bank information and told me the dates and amount the money would be withdrawn. I however called in and paid some money toward the bill wanting to reduce the preset amount they would be taking out of my checking account. I did this the first time and managed to pay $200.00 toward my first 30 day payment. Montery financial took the remaining $66.00 out of my account on the day they told me they would. The next month I did the same thing. I called in and paid some money before the due date. The last payment I needed to make did not go this way. I did call in and put money down, again wanting to reduced the amount they were going to take out of my account but on the day they were to take the remaining $166.00 out of my account they did not. That was the 25th (I believe) of August, 2015. I got a text from the company flex pay alerting me that my account had been assigned to a collection agency. I called, they said that text was a mistake and that I now owed them $304.00 because I missed the deadline to call in and pay my loan off. LIES, LIES. The person on the phone said I told them I would be calling in to pay off my loan. LIES LIES. I never said that. I wanted to know why now I had to call in to payoff my loan and before they took the remaining balance out of my checking account. UNFAIR PRACTICESDesired Settlement: To pay the amount that was left

Business

Response:

In response to the complaint received:

[redacted] entered into a contract with [redacted] for work done on her car on 5-27-15 (contract attached). The contract was assigned to Monterey Financial Services on 5-28-15. [redacted]'s contract contains a 90 Day Payoff Option which expired on 8-25-15. [redacted] initially made arrangements when she called our office on 6-16-15 to have the 90 Day Payoff paid by the 8-25-15 deadline. She later contacted our office in July to make changes to the payments that were set to satisfy the 90 Day Payoff Option, and indicated that she would call our office to make additional payments. She called our office again on 8-17 to make a payment, and was reminded of the 8-25 deadline to satisfy the 90 Day Payoff option. She informed the Monterey representative that she would call back in a few days to pay the remaining balance. [redacted] did not contact Monterey Financial again until 8-27-15, and was informed the 90 Day Payoff Option had expired, and that she was due for the contractual accrued interest, which she paid and closed the account accordingly.

To date, [redacted] has paid $981.22 in principle to the contract (transaction history attached). Despite the fact that the 90 Day Payoff Option expired prior to [redacted] paying the agreed amount, Monterey is willing to honor the 90 Day Payoff Option due to any misunderstanding related to the automatic draft , and will refund the difference of $227.98 to satisfy the difference.

Sincerely,

Finance Manager

Monterey Financial Services Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On Jan 2nd of this year I purchased a puppy from [redacted]. I was told the puppy cost $599.00 and I can pay $79.00 down & pay $79.00 per month to [redacted] for 6 months through direct debit from my bank account.

On April 12th I called [redacted] to inquire about [redacted] and to get my balance. I was hoping to pay off the balance after making 4 payments I figured the payoff would be about 3 hundred dollars.

To my surprise [redacted] is not [redacted]. I think? hmmm

And my balance from what I'm told is more than the original cost of the puppy. $638.00 WHAT?

The rep at told me the payments I had been making are rental fee's. For a dog?? They are renting animals?? No way! Yes it's true! I couldn't believe it either.

Anyway, I asked for proof that I signed something that would give them the right to rip me off. I was told I signed electronically which is a lie & has yet to be produced. I did not sign anything from them at all.

When I stated my case with the rep I was told there is nothing that could be done & my next payment (rental lol) will be taken out as usual on its due date.

I see a lot of trash blogs about this company on line. If I knew that before I purchased my puppy I would have not used them. The problem was... They were never mentioned to me. I still don't understand why they take my money & call it a rental fee and if I continue making $79.00 monthly payments I will be paying til I have paid $1,435. 00 or just pay $638.00 now. Screw that...Desired Settlement: Give me a payoff amount minus the payments I already made & not be told I only made rental payments. I owe no more than $280.00 and that's what I'd be willing to pay. Otherwise I will seek a civil attorney to sue them.

Business

Response:

In response to the complaint received:

[redacted] entered into a lease agreement with [redacted] for the purchase of a puppy from [redacted] on 1-4-15, which was assigned to Monterey Financial Services. The Lease terms are clearly outlined in the Lease Agreement (which has been attached for review) which was initialed, as well as signed by [redacted]. The early termination, and early buyout stipulations are also clearly outlined in the same lease agreement. I suggest that [redacted] review her lease agreement, as she will be entitled to execute an Early Purchase per the terms set forth in the agreement she entered into on 1-4-15. She may contact Monterey Financial toll free at [redacted] to make the necessary arrangements.

Sincerely

Finance Manager

Monterey Financial Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On Mon, May 11, 2015 at 10:12 PM, [redacted] wrote:I just read through the forms and I did not sign or initial any of them. That is NOT my signature. I can not say who signed it. Maybe the clerk at [redacted] or maybe someone at Monetery Finance / [redacted] but it was definitely NOT me. Now we're talking FRAUD!

Review: 6 years ago Montery Financial financed an insulin pump manufactured and supplied by [redacted] for my son. This medical device was ordered by my son's physician and the contract was with my son's father. The account has a remaining balance of approx. $330.00 (of an approx. $5,000. original). His father left the United States in 2012 on a "business trip" and has never returned. I receive no support and barely make enough for us to survive - housing, food, etc. At this point, my son needs a new insulin pump, which [redacted] is willing to provide but cannot because Monterey has a "hold" on the account - my son is 17, a minor, and my name does not appear on the original contract. After speaking with various Monterey representatives, including a supervisor, they refuse to release the hold even after explaining the situation to them and they agree that I am not on the contract and are aware my son is a minor.Desired Settlement: Monterey to submit a release of "hold" to [redacted] thereby allowing my son to receive supplies and equipment that he requires. No further action with me regarding the balance outstanding - the balance outstanding is to be either recovered from the person whom is named on the contract, or the balance is to be written off.

Business

Response:

[redacted] placed an account with Monterey Loan

Servicing on 10/21/08 for [redacted] as the responsible party for the

purchase of an insulin pump. After

insurance paid their portion, the remaining balance was set up on monthly

payments to be paid on the 16th of each month in the amount of

$50.34. [redacted] stopped making

the payments after 4/22/11 and the defaulted balance was placed with Monterey

Collections on 11/21/11. We made

multiple phone calls from 12/1/11 until 1/26/15 before [redacted] called

our office. She called in on 1/27/15 and

stated she needed to get a new pump for [redacted]. We informed her we could not

release a hold until the balance in full was paid. She stated her husband had left years ago and

was supposed to have paid for the pump.

We informed her she needed to try to borrow the money to pay the

collection balance prior to releasing the hold.

She stated she would obtain the pump from somewhere else.

We attempted to follow up with her multiple times after

1/27/15 and she finally returned our call on 4/6/15. She stated she needed a new pump for her son

and requested we release the hold. She spoke with a collections representative

who informed her that the balance in full needed to be paid in full to provide

a permanent release. She requested to speak with the supervisor and

the call was transferred to me. I

informed her that our policy states the balance in full has to be paid before

we will provide [redacted] with a release of the hold. I suggested she needed to try to come up with

the money by borrowing from friends or family, taking out a second job, or make

monthly payments until the balance was paid.

She refused to listen and claimed she could not afford to make any

payment whatsoever.I empathized with her

situation, however I informed her I could not waive the $327.62 balance and

until it was paid we could not inform [redacted]s that the account was paid in

full and in turn release the hold placed on the account. We attempted to contact her again and she

returned our call on 4/30/15. She stated

she could not afford to pay anything and would figure out a way to get a new

pump for her son. She stated she was not

responsible for the balance and would not pay for it.

Unfortunately [redacted] is apparently out of the

country and we are not able to reach him to collect the balance due on the

account. Since there is a defaulted

balance open in Collections with [redacted] as the minor, we cannot provide

[redacted] with a release as our agreement with [redacted]s is that an account

must be paid in full to provide a permanent release which we explained to [redacted]. We informed her if she

were to make payments we could provide a temporary release, however she refused

to do so. The debt is not in her name

and she cannot expect us to release a hold when there is a defaulted balance

still due. If [redacted] wants a

new pump through [redacted]s for her son, I strongly encourage her to find a way

to pay the defaulted balance so we can release the hold. Should you have any further questions, please

feel free to contact me.

Sincerely,

Collections Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As the Collections Manager states in his response, I am not responsible for the balance pending on the account, yet, they continue to attempt collection from me; he admits this in his response as well, the situation regarding [redacted], the responsible party, has been explained to them multiple times, again the Collections Manager admits knowledge of this. This is only one issue, the other, more important issue, is the fact that due to their "hold" on the account with [redacted], they are attempting to prevent [redacted], a minor (who is obviously not responsible for the account) access to medical supplies and upgraded medical equipment for a life threatening disease.

Regards,

Business

Response:

As previously stated,

[redacted]s [redacted] placed an account for [redacted] as the

responsible party for [redacted] with Monterey Loan Servicing. Unfortunately [redacted] defaulted on

the loan and the defaulted balance was placed with Monterey Collections. We have attempted to locate [redacted],

however we have been unsuccessful as we were told by [redacted] that he

has relocated outside of the United States.

We have not tried to collect from [redacted], we have simply told

her that the only way we can release the hold on supplies is that the remaining

balance must be paid. We gave her

several suggestions, to which she refused.

On several different occasions she told us she would obtain the pump

elsewhere.

There is a defaulted

balance open and we cannot report the account to [redacted] as paid in full to

release the supplies until such time the balance is zero. I have suggested to [redacted] to try

to track down [redacted] to collect the funds from him to pay the balance,

however she stated she has not had any contact with him. While it is unfortunate the [redacted]

skipped out on paying his debt and it is impacting [redacted], there is nothing we

can do until the $327.62 balance is paid to be able to report a permanent

release to [redacted]. If [redacted] cannot afford to pay this amount, I am unclear as to how she will

be able to pay for a new pump. I suggest

that [redacted] try another company to obtain a pump for her son as she

indicated she would.

Sincerely,

Collections Manager

Review: In October 2013 my husband opened an account with [redacted] for a jewelry purchase, this account was through Monterey Financial services inc.s.

The payments were to be due the 5th of every month beginning in November 2013. A few weeks after opening the account we received a payment book in the mail with a website to go on and make our payments. On November 5, 2013 we attempted to make the first payment, I went onto the website and chose the option to pay by debit card, I followed the steps and assumed all was fine.

I attempted to make our 2nd payment December 6,2013 using once again the website. On January 10,2014 I attempted to make the 3rd payment again using my debit card. After a week I noticed the money was not taken out of the account. I logged back onto the website and attempted to make the payment again thinking I may have entered something incorrectly, a week later and still NOTHING! at this point I went back in bank statements to see if the company have ever taken the money from the account and there was no record of any transaction. Once again I logged onto the website and we have a tried a different debit card, a few days later and still nothing.

It was at this point around the 20th of January I began calling Monterey Financial. I have kept a detailed log of every call I have attempted to make. My calls were never returned, I left many voicemails for [redacted] and have NEVER received a return call. I continued to call at least twice a week and finally in the beginning of February I reached an operator, she informed me I was not on this account and there was nothing they could do for me. I had my husband call back immediately and he spoke with the same operator and gave the company authorization to allow me to handle the account. At this point we are past 30days and have a HUGE CONCERN with the negative impact on my husbands credit report.

After my husband authorized me on the account and gave the woman my information and MY PHONE NUMBER AS PRIMARY CONTACT I called back and of course no answer, I leave yet another message for [redacted] informing him of our concern. I continue to call more than twice a week at this point. I call my bank [redacted] and ask if Monterey has ever submitted anything for payment they tell me no, if the company had submitted a transaction and it would declined I would have received a $35 return fee. All through February I attempted to call Monterey and tried everything I could to speak with ANYONE who would help me! At this point according to Monterey we are behind in payments and despite our attempts to make the account current we are getting nowhere.

Finally in March I was able to reach an agent named [redacted], at this point after giving him my account number he told me he would transfer me to [redacted] I told him NO I wanted to speak with a supervisor immediately. [redacted] Transferred me to [redacted] who told me she was a lead agent. [redacted] told me that my card had be declined every month and they had made several attempts to contact me. I explained to her that my card had not been declined for 4 straight months and there must be an error with their system, of course she continued to say the problem was my card, apparently BOTH OF MY DEBIT CARDS.

After awhile on the phone with her I gave her my bank account routing and checking number since she insisted there was an issue with my CARDS, this took place on March 21,2014 and the money was supposed to be withdrawn from my account the following Monday. I also set up payment arrangements with her to take care of the outstanding balance. On Monday knowing the history I logged onto my bank account and sure enough the money was not withdrawn, I again called my bank verifying the account and routing number were accurate. I attempted to call [redacted] back and no answer, on Thursday March 27,2014 [redacted] returned my call and told me that when they attempted to withdraw the money from my account that it was returned as location unknown. I have used this bank for may years and pay all of my bills the same way and have NEVER HAD ANY ISSUES. I tried to explain this to [redacted], and of course she insisted this was my fault there was nothing wrong with their system. I have done everything possible to maintain this account and resolve this issue with no luck.

I even attempted to call Montereys headquarters. [redacted] also informed me that she deleted the payment arrangements we set up so I am now back to square one.Desired Settlement: My desired outcome is the negative information be removed from the credit report. We have attempted many times and many ways to make payments and we should not have our credit ruined because this company has TERRIBLE customer service and a faulty billing system, we will happily make our payments through [redacted] or we will set up auto pay with the company through a different system and A DIFFERENT AGENT! We have now been denied a student loan and a mortgage because of this and we have made every attempt every month to correct this issue.

Business

Response:

[redacted] purchased jewelry through [redacted] on November 05, 2013 that

was financed through Monterey Financial. The contract was loaded to our system

on November 11, 2013 with the first payment due on December 05, 2013. On

November 12, 2013 Monterey Financial sent required notification and a coupon

book to the address listed on the original credit application.

Review: I took out a contract with [redacted] to get my car fixed on 7/7/14 for $856.

If I pay it off in 3months it would be same as cash. If not paid in 3months itll be

$1848. I decided to pay it off in 3months, same as cash $856. (THIS IS NOT THE 1ST TIME IVE USED THIS PROGRAM and I ALWAYS PAY IN 3MONTHS NO PROBLEM)

1st payment made 8/7/14 for $250.

2nd payment made $9/10/14 for $142.

3rd payment $377 SAME AS CASH BALANCE, was to be made on the 7th(whn I sign the contract, the actual automatic draft date).

When I called today 10/6/14 to pay $377 I was informed that my payment was late and it should hv been paid on the 5th(which was Sunday?)

And now I have to pay $1800 over a 7month period, which is basically ALL INTEREST FEES.

Im under the assumption tht my due date is either 7th whn I sign the contract and the 10th for auto withdrawls??

SO NOW THEYRE SAYING THE 5TH OF EACH MONTH.

IM ASKING TO PAY EXACTLY WHAT I OWE $377 SAME AS CASH, which I cAn pay at anytime?Desired Settlement: To pay $377 same as cash, without over $800 worth of interest fees.

Business

Response:

In response to the complaint received:

[redacted] did contact Monterey Financial on 10-6-14 to make her final payment towards her Same as Cash Option in the contract with [redacted]. Despite the fact that the Same as Cash Option of [redacted] contract stipulates the expiration of the Same as Cash to be 10-5-14, Monterey is willing to honor the Same as cash so long as the final payment she outlines is paid by 10-17-14.

Sincereley,

Manager

Monterey Loan Servicing

Review: My account with [redacted] for my water purification system was purchased by Monterey Financial around 2010 and was being paid consistently until I became unemployed and it went into collections due to my being unemployed. My last payment to Monterey Financial was June 11th 2013 and my balance was $4,374.73 at the time. When I called Monterey Financial in January I was told by a representative that I owe around $6,666 and was told to borrow a small loan to pay it off very rudely. Then when I spoke to the acct representative to find out if I can settle the acct she said they dont do settlements and the acct just keeps growing with interest daily non-stop. All of a sudden last month Monterey sent notice in the mail that they are wiling to reduce the amount I owe for up to 50% if paid in full by March 17th and up to 25% by April 30 2014 and now I owe roughly $6800. When I asked what was the reason for such a high balance I was told that I'm being billed $2.51 a day for interest since June. Then when I called again today they said it's in collections now and I'm being billed $2.91 a day and they added on a $1500 collection fee by a lady named which was something completely different from what the representative in January told me. The lady I spoke to today was not the representative on the letter that told me I can pay up to 50% of my balance by March 17th it says the acct representative is someone else.The error is that in my contract that I signed with [redacted] there is nowhere that says that these fees and interest will accumulate when going into collections. Two different representatives said two different things concerning daily interest and the daily interest doesn't add up to what they say I owe.Desired Settlement: Adjust the settlement owed and honor the contract signed by [redacted] Correct the error of daily interest. One rep said $2.50 a day another said $2.91a day.

Business

Response:

[redacted] financed a water purification system through [redacted] which was sold to Monterey Financial on 12/17/09. [redacted] defaulted on the contract with Monterey Financial and the defaulted balance was transferred to Monterey Collections on 8/23/13. At the time of default the payoff balance, including principal and outstanding fees, was $4436.73. Per the default clause on the contract, the debtor "agrees to pay any other costs and fees of repossession, collection....". Furthermore it states "the accelerated balance due will accrue interest at the Annual Percentage Rate disclosed on the face of the contract". I have attached the revolving credit agreement stipulating the 17.99% APR and the default clause.

On 1/18/14, [redacted] spoke with a collection rep who informed her the payoff was $6660.78 with a per diem interest accrual of $2.91. [redacted] called back and spoke with a different rep who explained the interest accrual and suggested he try to obtain a loan to payoff the account. On 1/23/14 a tax solicitation letter was mailed to [redacted] which stated she may pay a reduced amount up to 50% off the amount due if paid by 3/17/14 or up to 25% off the amount due if paid by 4/30/14. The next time we spoke with [redacted] was on 3/5/14. The collection rep explained the payoff as of that day was $6829.61 with a per diem interest of $2.91. Furthermore, the collection rep explained how the balance increased from the time the account went into default, explaining the interest accrual, collection fee added and that the terms of the contract were exactly the same as when [redacted] owned the debt.

The collection rep then offered to settle the account for $5500 if paid by 3/17/14. [redacted] stated she would call back when she was able to pay. Both collection reps gave her the $2.91 per diem interest accrual and there is no error as the attached documentation states the default terms. We attempted to speak with [redacted] on 3/14/14 two different times to resolve the matter and offer her the settlement amount of $5500.00. [redacted] stated she would not have her tax refund until the end of March and she was upset that our offer expired on 3/17/14. We informed her we would honor the $5500.00 if she paid it by 3/31/14, however after she put the collection rep on hold while she was getting her payment information, the call disconnected. We have attempted to contact her again to set up the payment arrangement to resolve the defaulted balance. I strongly urge [redacted] to contact our office to set up the discounted settlement amount of $5500.00 before 3/31/14 to resolve the defaulted balance and avoid any further action.

Sincerely,

Collections Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

Review: We purchased a timeshare in 2005 which was supposed to be paid off in 2010, we added points, and purchased permanency in 2007, so was added to a non-existent contract, never knew what the monthly payments should be. The amount financed was approximately 10,000.00. We have paid monthly, the current balance is still over 7000.00, the full balance should have been paid off in June of this year in full. We have paid over 15,000.00 and if we keep paying per their statements, we will pay over 22,000.00, which is over 100% interest. We are not making any further payments and have attached the documents as well as a letter outlining the details. We have sent a copy to them and a copy to Vacation Internationale to review, also will be sending to the California State Attorney Generals office.Desired Settlement: We would like a paid in full statement and no further billings. We do not know how much we were supposed to pay, how much interest, payment amounts, etc., so just want the payments to end like they should have already done.

Consumer

Response:

In response to your question...We purchased the timeshare originally from [redacted] while vacationing in Mazatlán. We came back to the states and a road show representative of [redacted], met with us in [redacted] and we purchased the upgrade. When we originally purchased the timeshare the loan was serviced through [redacted]. Then when we did the upgrade, [redacted] moved the contract to Monterey Servicing. They are only servicing the loan. [redacted] believes it should be paid off. Thank you.

Business

Response:

[redacted] account was placed with Monterey Financial Services to act as the 3rd party servicer on 07/25/2007. The amount booked into our office was $10967.56, with an interest rate of 14%. [redacted] agreed to 96 payments of $190.52. In January 2008 [redacted] started paying late and missed several contractual payments January 2011. On 11/09/2010 they expressed to our representative that they were experiencing serious financial hardship, their income was reduced and they just loss their house due to a foreclosure. In February 2011 [redacted] contacted our client Resource Marketing Group expressing they were no longer able to afford the month payment and our client agreed to lower their monthly payment from $190.52 to $95.26 until their financial situation changed so they did not lose what they had already invested into the contract. Since this amount was significantly below the originally agreed payment amount the term of the contract was extended accordingly.

The interest rate of 14% has not changed from their original agreement and they are certainly not being charged 100% in interest as they claim. [redacted] agreed to the lowered payment amount to continue with the services outlined in their contract knowing the impact this would have on the term of the loan

[redacted] still have a remaining balance due on their contract for the amount of $7435.90. It would be in [redacted] best interest to increase their monthly payments to at minimum what they contractually agreed to from the beginning of their loan which was $190.52. The next payment is due on 02/20 for $95.26. As stated in the complaint the automatic payment has been stopped so [redacted] will need either reactive the automatic payment with our office, mail in future payments or call and schedule payments over the phone with a representative or on our website. Failure to make future payments on time could result in contractual late fees being applied to their account in addition to potential negative credit reporting.

Should [redacted] have any further questions they may contact me directly,[redacted]

Sincerely,

Loan Servicing Manager%

Review: I purchased a puppy from [redacted] on January 18, 2015. I inquired about financing through a company called [redacted], and was approved. Through the process, the salesman didn't tell me any of the particular information about the financing. He also stated that it was mandatory to go on automatic debit, which to my knowledge, is a violation of the EFTA. I told him I would prefer to purchase the puppy through other means, but he stated it was already done and couldn't be undone. He never told me about the myriad of charges that have been incurred in the short time it has been financed. Furthermore, he didn't inform me of the true nature of the puppy's health. I asked him several times why this puppy was less expensive than other puppies and he stated it was older, which he was not. The puppy will require surgery in the next few weeks due to his undisclosed health conditions. The salesman purposely omitted information to complete the sale, which is unfair and unethical. While I understand the salesman works for a third party, the information was not relayed to me. Also, I never received any documentation from Monterey and only found out it was with them because I tried to contact [redacted]. They are now charging an additional approximate $160 for the financing for 21 days as of the date I called. I spoke to them on February 9 and was quoted $785.84 when I financed $712.60 with a down payment of $87.46 leaving a balance of $625.14.Desired Settlement: I would like Monterey to accept the $625.14 as payment in full with no repercussions to my credit file. Because of the gross unfairness by their affiliate in not adequately supplying full disclosure in either the financing terms or the puppy's health, I now not only have to pay for the puppy's surgery but they are requesting exorbitant charges for financing the account for 21 days. The payment of $625.14 would be paid immediately upon my receipt of their acceptance and agreement that no negative information will be reported to my credit.

Business

Response:

Review: Jan. 2014 I purchased a Insulin Pump for my daughter threw [redacted] if you can not pay in full for the insulin pump they contract Monterey Financial to finance it. I have been paying my payment of $65.95 a month I some times paid a little more but never less. When I looked online to see what the balance was I saw that they had been charging me extra every month for something.

I tried several times to get in contact with them by phone and got no response, I sent a letter with my payment last month still nothing. Finally they called me last month because my payment got there a day late. When I spoke with the customer service rep on the phone she stated that I had signed up for a debt program on the phone that I had not signed up for. I explained to her that I was going to need to speak to a supervisor about the extra charges that I have been being charged and need some of that money credited to my account. She was very rude and when she told me to hold she hung up on me and I haven't heard from the company since.Desired Settlement: I was the extra monies that have been being billed and paid to go to the account that I had not what they said I had signed up for.

Business

Response:

On 12/27/13 [redacted] entered into an agreement with [redacted] for the financing of her daughter’s insulin pump. Her account was placed with Monterey Financial Services on 01/09/14 to act as a 3rd party servicer for the remainder of the balance.

On March 29, 2014 at 1:09pm PST [redacted] logged into the Monterey Financial website using her unique user ID and password and signed up for the debt protection program. I have attached a copy of the debt protection program contract for reference. As outlined in the attached contract the monthly payment amount was increase by $3.72 to cover the amount of the fee for the debt protection program.

Over the last year [redacted] visited Monterey Financials website and spoken with representatives on several different occasions. At no time did she voice any concerns that she had about the debt protection program or the extra $3.72 being charged. A review of our phone records and call recordings show no messages left for our office by [redacted] over the last several months. Had a message been left an immediate return call would have been placed to her. Monterey Financial has no record of any letter that was included with her last payment.

Despite the fact that she voluntarily signed up for this program and has had coverage outlined in the attached since March 29th, Monterey Financial will credit the $40.92 that she has paid towards the program to the remaining balance owed.

I apologize [redacted] felt the representative she spoke to was rude or unprofessional. I will review the call recording [redacted] had with our office and address any and all training issues from the call.

Should [redacted] have any further questions she may contact me directly at [redacted].

Sincerely,

Loan Servicing Manager

Review: This company failed to credit my account for a payment made on 12/8/14. they have been provided with proof of payment and 2 months later have still not credited the payment.Desired Settlement: I seek proper credit for the $163.00 payment which was made timely and correction of my account and waiving of any late charges as they failed to credit the account for a payment that was debited electronically.

Business

Response:

In response to the complaint received,

[redacted] account was transferred to Monterey Financial Services from [redacted]. to service the remaining payments on her loan on 12-17-14. [redacted] provided a copy of a payment that was made to [redacted] before the transition of the account to Monterey Financial, which was not reflected in the balance received by Monterey Financial. This payment in the amount of $163.00 made on 12-8-14, has now been reconciled towards [redacted]’s account, and her account is up to date and in good standing with her next payment due on 3-10-15. Should [redacted] have further questions or concerns, I urge her to contact our office toll free at [redacted]

Sincerely,

Finance Manager

Monterey Financial

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They state my account was properly credited but I logged in after receiving their response and my account still states the account is past due.

They haven't corrected the account online. It shows a past due balance of $195.

Review: I went to [redacted] LOCATED ON [redacted]

I bought furniture with a cost of $523.00 total plus tax and documenttation fees $596.38 Using my FLEX-PAY PLUS CREDIT , and I signed a contract authorizing them to charge 94.50 each month beginning 04/22/14 . The charges would be each 22nd of each month.

I didn´t realized what was happening until my card was stolen and I canceled it as soon as possible . And I was looking for the information of FLEX PAY PLUS but I noticed in my statement that another company was charging me so I decided to find it on internet to contact them because I didn´t know about them I don´t even know nothing about them. Why they know my private information? I did´t signed nothing to them. I tried to call them but nobody answered me.

So, I decided to find my account on internet but I was really unsured what happened. But I don´t wanted to have problems so I change my method of payment in their web page.

So I found that my payments were change to the each 2nd of each month.

And I have proof that I had available balance for debits.

So they were charging 9 days after my agreement date. Everything was weird. I prefered to call them june 28 because I wanted to pay the whole debt. AS CASH. A lady answered me and she told me I could´t because I did´t have unavailable balance the July 2nd (I HAVE MY STATEMENT-) AND ALSO THEY WERE DELAYED BY 9 DAYS SO I WAS INSIDE MY TIME.

I also want to add that they charge me an extra 65 dollars because they told me I didn´t have available balance on july 2nd, so they charge me $65.00

06-30-14 because the 27th called me that they are going to charge me because the july 2nd I didn´t have balance.Desired Settlement: WHAT I WANT IS TO PAY THE REST OF ALL MY DEBT AS CASH.

BECAUSE I DID´T DO BUSINESS WITH MONTEREY . I DID´T STABLISH A DEBIT CHARGE TO MY ACCOUNT ON THOSE DAYS. So if they changed they should respect my dates. They

did not do it.

In my contract is each 22 and they were charging each 2nd. 9 days after my agreement.

I was thinking that somebody in that store made a fraud changing the credit companies or selling it without authorization.

Thank you for your attention.

If you need further information I will send it for you.

Business

Response:

[redacted] entered into a contract for furniture purchased at

[redacted]. I have attached a copy of the contract

for your review. On the “FlexPay Plus ACH debit authorization” page of the

attached [redacted] signed giving authorization for payment to be withdrawn on,

or after the 22nd of each month. Since we do not have a draft date for

automatic payments after the 20th of the month we, as stated in the complaint,

moved the due date to [redacted]’s benefit. This gave her 9 extra days to make

her monthly payments. The account was purchased by Monterey Financial on March

31, 2014. We sent all required notification to [redacted] at the address she

listed on the initial contract. This same form states that [redacted] reserves the right to assign the ACH debit authorization to a party of

their choice.

As stated and seen in the attached the account was initially

set up on automatic withdrawals via a routing number and checking account number.

The June 01, 2014 payment of $94.50 was returned by [redacted]’s bank as

insufficient funds. [redacted] did make another payment on June 01, 2014, but

failed to include the insufficient funds fee that was agreed to in her

contract. On June 22, 2014 [redacted] changed her billing information via our

website from her checking account to her debit card.

On the same day [redacted]

also scheduled a one-time payment of $104.50 via our website. The payment was

returned to our office declined. Upon speaking with [redacted] on June 27, 2014

she stated it was declined because she only had $94.50 available not the authorized

amount of $104.50. [redacted] scheduled a payment with the representative who

explained the fees on [redacted]’s account associated with the multiple returned

payments. On June 28, 2014 [redacted] contacted our office and stated that she

had made payments on her account that were not reflected on the website. Upon

reviewing the payments made to our office [redacted] referenced her down payment

and thought this amount would be applied to her account. The contract clearly

shows the down payment amount was deducted from the original amount financed.

She then questioned the same as cash amount that was listed on her contract.

The representative explained the same as cash option was voided due to a

payment being returned to our office. The representative also reviewed the same

as cash expiration date of June 20, 2014 that is within the “90 day same as

cash option” listed in the attached contract. At this time [redacted] not only

voided her same as cash option by have a payment return from her bank unpaid,

but she is also over a month outside the expiration date of the option. While

[redacted] does not qualify for same as cash, she would still qualify for an

early payoff discount should she choose to pay the account of early.

As of today [redacted]’s August 01, 2014 payment was declined

causing her to assess another return payment fee of $25.00. Should the account

remain unpaid she could be subject to negative credit reporting and potential

collection placement. Since Monterey Financial purchased the contract all payments would need to be paid to our office. I urge [redacted] to contact our office today, toll free

877-399-6374, to bring her account up to date and discuss her early payoff option.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

My private information should not be used by nobody. I did bussiness with flex pay NO MONTEREY FINANCIAL . WHAT ARE THEY DOING WITH MY CREDIT? I don't remember sign nothing that saying that.

They are saying we buy it . But I don't authorize you to use my checks. The contract doesn't say that.

If the contract says "SCHEDULED 22nd " IS 22nd . If you wanted my benefit you woulnd't do it . You are playing with my time my schedules. And that'ts not legal. Since the begining its not good. I asked FLEX PAY and they don't use to sell debts only when the cases are not able to pay just collection services...

So someone here did a frauD with this contract. And I HAVE NEVER RECEIVED NOTHING SAYING. In that case I did not sign. My SOCIAL SECURITY is NOT IN SALE NEITHER MY INFORMATION.

ALSO YOU ARE CHARGING ME EACH 2nd of each month why just now that I am doing this complaint YOUR ARE CHARGING ME 1st I was trying to catch you to understand your schedule but why you are charging me today early morning ???? YOU NEVER DO THAT ? AND ALSO 25 DOLLARS YOU ARE TRYING TO GET ALL MY MONEY.

Revdex.com PLEASE HELP ME ITS NOT FAIR .

I SENT YOU THE COPY OF MY CONTRACT THAT I DID WITH FLEX PAY.(IN AN ATTACHMENT) AND ALL THE PAYMENT HISTORY THAT I HAVE MAID AND THAT MONTEREY FINANCIAL HAS ON THE WEBPAGE.

YOU ARE DOING WITHDRAWALS WITHOUT MY PERMISION.

Business

Response:

The contract attached on my previous response shows [redacted] acknowledgement and agreement to the terms as indicated by her initials

in 3 locations and signature in 2 other location. The contract outlines all

terms and agreements, including but not limited to, giving Monterey Financial

the ability to purchase the contract, the ability to withdrawal payments on or

after the 22nd of each month, charge return payment fees and late

fees, and report information to the credit bureau. In fact, many of these points

are outlined in the contract in bold or capital letters or are accompanied by

[redacted]’s signature or initials next to the specific clause. These same terms

and conditions are also supported by state and federal law.

We overwhelmingly reject the contention made by [redacted]

that fraud was committed with her contract. [redacted]’s contract has been

handled within the terms outlined within the contract and in direct compliance

with all state and federal laws.

[redacted]’s payment was taken according to the due date of

the 1st as she viewed on our website and agreed to when changing her

payment details. Furthermore, this is the same due date her account has had

since the account was purchased with Monterey Financial. The May 01, 2014 payment

was taken on the 1st, whereas the June payment was not withdrawn

until June 03, 2014 due to both the weekend and waiting for a response

regarding the payment from her financial institution. Her July payment was paid

on July 01, 2014. Based on the information agreed to in the contract and then

subsequently agreed to on our website Monterey Financial was given

authorization to withdrawal payments.

As pointed out in my previous reply the same as

cash option expired on June 20, 2014 and that is not factoring that she voided

that option with the return payment and failed to contact our office any time

before the expiration date. Again, [redacted] has an early payoff option that

could equate to a significant savings on finance charges. At this time [redacted] account is 4 days past due for $119.00. I urge [redacted] to contact our

office to schedule a payment to bring her account up to date. Failure to do so

could result in negative credit reporting and/or the full balance of the

account being made due immediately. We can be reached toll free [redacted] or if [redacted] would like to discuss this matter with me further she can contact me at [redacted]