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Morgan Management Reviews (115)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company's response is extremely misleading They bully tenants into paying for clean up of apartments between tenantsThis seriously hurt my family's finances and a large company like Morgan Management certainly doesnt need dollarsFurthermore, Alex is lying She refused to provide me with the documentation necessary to prove I owe dollars She took an attitude that whatever she says goes and I have no right to question a $billShe provided some pics but refused to even tell me how they came to $Christian was extremely condescending and displayed his ignorance by scolding me for not cleaning the apartment to their satisfactionOn the more important issue: Alex is lying about the mild and stink bug issues I complained for the entire year period that I was in that aptThey did get an exterminator butbthey alwaus came worseMost of the time it took many calls and threats over a long period of time before they stopped ignoring my complaints while there were literally about stink bugs in my bedroomThey also ignored my mold complains until they did some quick cheap fixes that were uselss I now know health issues were caused by thisThe day I movwd out my health issues went awayAlex is extremely incompetent as is every office manager they hireThe apartments arent not maintained and resident complaints are literally ignored The average maintenance request took weeks of calling as reminders (most reminder calls were responded to as if this call was the first they heard of the complaint especially by christian)I moved to an apt complex that responds to every maintenance request that same day and will not leave until job is finished with courteous staffThis is such a contrast to Westminster and Alex should be ashamed at heraelf for such poor management and such poor customer service office staff is notorious for gossiping about their residents I have caught them before withoit them knowing I was listening and other people have as well One time they were discussing a residents sexual orientationI want my dollars backAt least for the terrible experience of residing in this disgusting complex for years and always paying my rent on time Regards, [redacted]

My response is below: I would first like to respond to the reference of a security deposit in the complaint-this property has never taken a security depositAll up front charges are non-refundable admin fees, therefor there is no security deposit to returnSecondly in regards to the inspection-our move-out inspections are conducted by our maintenance supervisorHe is very well trained and accustomed to performing move out inspectionsUpon his entering into the house he was immediately hit in the face with the smell of urine and dog in generalHe asked the representative if a dog was present in the home to which he said yes there wasAs is the case with all move out inspections, when the smell of urine is present we pulled back the carpets to essentially show the “proof” of the damageThe past resident also claims that she was charged for the whole home, she was only charged for the living room and the second bedroom which were the two rooms that were damagedOur practices are consistent and fair, and no fraudulent charges have been added to the former resident’s accountAttached are the pictures from the move out inspection showing the urine that soaked through the carpetPlease let me know if any other comment is necessaryVery respectfully, Shawn T [redacted] | Property Manager NALP

The resident rented an apartment on-line without seeing the apartment until the move in dayHe was informed at the time of leasing that we offer renovated and non-renovated apartment homesOn move in day they were not happy with the renovated apartment that he selected and then chose to take a renovated apartment homeAfter move in there where two substantial rains that causes curb drains to flood into a common area of the buildingOur service team addressed and cleaned up the issue as soon as we were informed He was offered a rent credit to replace any items that might have been lost due to this water penetration He declined because he did not have proof of the out of pocket costsWe then gave him a gift card to replace any items or cleaning cost he incurred Our project manager is currently waiting for information from the township about the curb drains to prevent any future water penetration from the curbsA separate sewer drain problem occurred about a month after moving inOnce again our service team came, cleaned and addressed the problemA plumbing contractor was called out two times to address the main sewer line and a restoration company was contracted to clean the affected areas in the apartment homeHe was given a month of free rent and the option to transfer into three different apartment homes on-site of the same floor planNone of which were to his likingHe then requested to transfer into a larger townhome at the same rental rate of his cheaper apartmentWe declined that offer due to the fact it rents at a higher cost and we have like apartments available for him to transfer into on siteHe was approved to move into a townhome but at the current rental rateWe then offered for him to transfer into our other apartment communities in the marketAfter touring those he was upset that he would have to pay a deposit at the new locationsHe did accept an apartment at one of our other communities and then canceled and re-accepted the apartmentWhich changed his transfer datesIf he would have transferred the first time that he accepted the new apartment home he would have received a refund that would have covered the deposit at the new communityAll of our communities follow and abide by the federal and local fair housing lawsHe has not personally informed site management or upper management of any marketing or fair housing infractionsWe would like to know what information he is speaking about so we can address immediately

We have offered to release the resident from her lease or transfer her to a new apartment, the resident chose to transfer to a new apartment

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with the Army sergeant that was present for the inspection and he denies any claims of foul pet odor at the time of the inspectionHe denies this fact even being mentionedAdditionally, prior to my leaving, there was no such odorThus these claims are completely falseAgain, I have several witnesses to the state of my apartment prior to my leaving and they can attest to the fact that it was pristineAlso, again, there is no way that the business can prove that these carpet stains on the underside of the carpeting didn't exist prior to my departureI can't even be sure that these photos are actually from my apartmentPerhaps these are the same photos they use to charge all their tenantsPlease reference my initial letterFinally, considering that so many prior residents have faced the same charges, I can only assume some fraudulent activity at playEven online reviews of the apartment mention this issue from prior tenantsAgain, there is even already a Revdex.com complaint from a prior tenant who is happy to also discuss the fraudulent behaviors of this businessPerhaps there is a carpeting business that is benefiting in association with the businessThe sergeant that was present for the inspection as well as the witnesses to the state of my home prior to my departure are shocked and are willing to legally attest to thisWithout proof that these stains did not exist prior to my entering the residence (i couldn't very well tear the carpet up upon move in and never even thought to as I had never had such issues with renting in the past), I should not be held responsible [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Kimberly Werner

We have set policies and procedures for final move out statements that were followed precisely by the Lakeshore Drive Apartment teamOnce the move out walk through has been completed, we finalize paperwork and send it out to a forwarding address, if it has been provided, or to the last known address we have on file for the residentThe office mailed the final paperwork to the address provided by yourselfAt that point, we cannot accept any responsibility for any incorrect information given by the former tenant nor are we responsible for any undeliverable mail or postal error It is explained at time of move in, move out, and outlined in the lease that the apartment must be returned in the same condition as it was given at time of move inDuring your final move out the following items were noted: Large items left behind, including but not limited to: Vacuum, weights left in the living and bed rooms, brooms, cable box, large standing lamp Multiple trash bags of items left behind No attempt to clean floors (carpets were dirty and stained, and were not vacuumed) The bathroom was dirty with fecal matter and urine left in toilet and a large shelf left over toilet No attempt to clean the kitchenThis includes spilled, sticky and stained marks in fridge, drip pans that had to be replaced, stains on the wall, food debris left in oven, etcBlind slats were found broken Sticker decals were left attached to the walls and caused damage with removal The charges for no attempt to clean (150.00) and trash removal (175.00) are more than fair as we have the ability to charge for every item removed and did not The carpet charges are based on square footage of replacement costs issued to us by the vendor who installs the carpet and are then pro-rated by life expectancyWe have a standard charge sheet that we use for all carpet replacements at time of move out which is how we came up with the total cost for your carpetI apologize if you feel that this process is a ‘scam’ but we do have to follow the same standards set up by our company for any and all move outs

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe bill is dated 6/3/My brother spoke to someone in the office face to face in mid June and was told he would receive photosSomeone then took photos dated 6/16/When he went back on 6/21/he spoke with the maintenance supervisor who emailed two photos of the wrong apartmentWe objected and they turned us over to collection without responding which is a clear violation of the Fair Debt Collection Practices ActNotwithstanding that no photos were taken before the bill was issued on 6/3/16, the photos are clearly dated 6/16/This is not resolved and if necessary we will pursue all avenues available under the Fair Debt Collection Practices ActRegards, [redacted] ***

[redacted] applied to pre-lease an apartment at Eastside Bond on August 31st Initially she listed [redacted] as an occupant When the application was processed through our third party company, she was approved however, [redacted] was declined I am not entirely sure of what conversations transpired from there other than I was told she would be living alone and her husband would remain in San Diego I did not realize until October when the delivery of the building was near and I began preparing leases for signature that I came across the application and realized the red flag in our system regarding [redacted] and he was listed as an occupant on the application No notes reflected differently I contacted [redacted] to advise her I would be preparing her lease as Christian was no longer with Eastside Bond After a conversation with her regarding the Qualifying Criteria which she signed in acknowledgement of understanding our application process, she was very kind and understanding I told her I would allow her to move in alone, but at any time if it was apparent [redacted] was occupying the unit, I would have no choice but to ask her to move She said she understood and wanted to think about it and would call me the following day I did not receive a call and called her two days later to revisit the situation and she then told me she was going to cancel I apologized for the inconvenience and wished [redacted] and [redacted] the very best I did tell [redacted] as a courtesy I would refund her administration fee of $ I spoke with my accounting person to process and shortly after she went out on maternity leave When [redacted] called me again, I looked into the matter discovering the check was not processed I told her I would folland in the mist of relocating the office I was remiss in doing so She called again as I was in processing the request and additionally submitted a complaint to corporate in an effort to resolve To date, check number [redacted] in the amount of $has been prepared for overnight delivery to [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After the property manager communicated this to me I contacted security on December 16, at 3:51am to stop by to listen to the noiseI was directed to voicemail, I left a voicemail hoping that security would stop byNo one stopped by nor was I contacted regarding this situation after the factI was basically forced to endure the noise until I feel asleepI do have phone records to support thisFurthermore, I explained to the property manager that the tents in *- [redacted] often create noise in spurts, therefore by the time security has reached the premises and proceeds to knock on the door the residents often lie about the complaintIf you are going to tell residents to contact security to witness the noise level, please make sure their readily available to respond and/or at least contact me reading my voicemail upon returnNeither was done in this caseI’ve attached a copy of the numerous calls I made to security on 12/16/with no responseFor your reference the security number is [redacted] I spoke with the property manager on 12/11/where she informed me to contact security if any noise persist (attached email), on 12/16/I acted on that advise and no one showed up to my unit, nor did security reach out to me once the voicemail was receivedIf your going to provide solutions to a paying resident, please prepare to support it with actionSince December 16, I’ve neglected to reach out security to considering there lack of communication and concern regarding my call on 12/16/Please let me know if I can provide any additional information Best Regards, [redacted]

Complaint Involves:Refund Or Exchange IssuesTo whom it may concern:In response to the report by the above referenced customer and application to Morgan Communities, [redacted] applied for an apartment at [redacted] and was required to pay the $non-refundable application fee Our application policy is that we have grounds for denial or special provisions as outlined in the Resident Selection Criteria explained to [redacted] at the time of application Applications will be denied if the applicants do not meet Morgan Management’s residency qualifications as outlined below: Misdemeanor or felony criminal background including, but not limited to, crimes against persons or property, theft/burglary, prostitution, history of violence, illegal controlled substances, harboring a fugitive and/or alcohol abuse Inability to provide immigration documentation to verify legal entry in the United States and legal residency in the United States for the length of the lease term History of paying rent late or poor rental background as evidenced by credit report A negative credit report, which may include the history of late payments, charge-offs, low credit score and/or collection accounts Refusal to occupy proper unit size in accordance with occupancy standards History of property damage to apartment/townhouse or common areas as evidenced by credit report Failure to move into the rent-ready unit on the agreed date; this will cause the unit to be offered to the next qualified applicant.Our credit reports are performed by another company, based on Morgan’s criteria and [redacted] ’s application was denied, therefore, the $application fee is non-refundable and will not be returned

So often in these cases, we find that such complaints are generally, a direct result of misunderstanding and/or miscommunication In this instance, the concerns of Mr [redacted] , appear to be a combination of the two More so, Mr [redacted] s concerns relate to events which unfolded during previous property ownership The property in which he lives, was recently acquired by us (Morgan Management LLC), as of May 15, The onsite property staff that he speaks of in his complaint, is no longer employed at this community We have had the pleasure of discussing this matter in greater detail with Mr [redacted] , on Wednesday, June 17, and were able to reach an amicable resolution Mr [redacted] has satisfied all delinquency to his rental account and has immediately signed on a year lease agreement with us With this being noted, we trust that this matter will be closed with your office

I have reviewed the response made by the business in reference to complaint ID 12419439, and find that this resolution is satisfactory to me Regards, [redacted]

Please see the attached photos documenting the damages in questionThese photos were also sent to Mr [redacted] per his request on 6/and 6/27; photographs outlining the carpet damages and excessive filth left behind, including animal fecal matter on the bedroom carpetBoth myself and the Regional Property Manager reviewed these damages with Mr [redacted] Along with physical review, we use company guidelines and estimates from vendors to determine appropriate chargesWe request that all our residents leave their apartment home in clean, undamaged condition upon their move outAlthough Mr [redacted] may not agree with these charges, they are legitimate and were documented

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have enclosed the ledgerWhy were we charged the and the We are being penalized twice for the same infraction

I wanted to respond to your statement Your renewal increase is 5% That is a increase range for any apartment complex When we determine rent increases we look at the market, your current rent, and what your same floor plan is renting for today At the time of increase determination, we do not increase to higher than the current in place daily market rent Our business it not to entice with low rents and then dramatically increase them We are on a daily pricing system as most apartment complexes are, and the price fluctuates daily based on a few different factors The price that you rent for on the day of application is the rate that will stand for your length of lease term At renewal time you can expect some kind of an increase 5% is considered fair We have enjoyed having you here the last years and hope you will continue your stay with us

On January 6th we repaired your peeling tub We do apologize for the wait and miscommunication The water shut offs you refer to in your complaint were emergencies In the event we have a severe water leak we will shut off the water without notice to prevent property damage Any other planned water maintenance, all residents will receive written notice prior Thank you for your patience Sincerely, Rochester City Living

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIt clearly states that it was returned to sender so it is known that I never received this, and the fact that it was returned to sender and still put in collections is almost as if business fraud when I received no option to pay the amount dueI dispute the 150, "No attempt to clean"If I didn't have an attempt to clean then there wouldn't have been a said trash bag for you to take outThat is a very subjective charge and a scheme to get money on people as you don't offer a security deposit so you can just charge residents a ridiculous amount of moneyI also know the worth of that awful carpet, and the size of where the carpet was and it was not worth I know that there are places with much better quality carpet, and have more square footage and didn't cost nearly that muchI need a charge adjustment, and as you can see in the records I was a good resident and made on time paymentsI will not let a letter that NEVER made it to me, prevent me from renting in the futureAlong with the adjustment to charges, I need this to be removed from collections as you can't neglect something that isn't known about [redacted]

Response and pictures attached 10/20/16Good afternoon,This information will be regarding the move out of a Ms [redacted] who formally resided in [redacted] *** I have attached photos to this email of the carpet damages that are in questionI have also attached themove in and move out inspection formsOn their move in section form there isn't anything documented about carpeting, condition, or stainsUpon move out, the Maintenance Director took photos of the stains on the carpet from their apartmentThe amount due is reflecting days of rent and utility charge of $The leases ended 5/30/and the keys were turned in and the apartment was vacated on 6/2/Charges for damages are $315.00for carpet stains and bleach stains If any additional information is required, please do not hesitate to reach out to meRegards, Bonnie [redacted] /Property Management [redacted] ***

Thank you for bringing to our attention this concern by our previous resident, [redacted] Please note, after receiving Mr [redacted] ’s calls and emails, we sent him ample photo documentation of the damages in questionWe request that all our residents leave their apartment home in clean, undamaged condition upon their move outWhile I apologize that Mr [redacted] does not feel he was treated with respect we did provide him with the appropriate documentation of damages; photographs outlining the carpet damages and excessive filth left behind, including animal fecal matter on the bedroom carpetTo the best of my knowledge, any concerns of mold expressed by Mr [redacted] were addressed swiftly during his stayThe temperature in all of our buildings is regulated, and kept at a legal and appropriate temperature for the season at all timesWe work closely with a local exterminator who has an excellent response time, and we would have been happy to dispatch them to address Mr [redacted] ’s stink bug issuesAs a company, we are always trying to maintain positive relationships between ourselves and our previous residentsPart of that includes providing ample documentation for any, and all charges assessed upon move outAlthough Mr [redacted] may not agree with these charges, they are legitimate and were documentedWe appreciate Mr [redacted] ’s loyalty to our community during his five-year stayI am sorry that we did not meet his needs

We apologize that Mr [redacted] is unhappy with our Management Company as we have been attentive to his needs Our records indicate that we are fixing the door and lock every time is has been reported to us as being broken We had an exterminator previously scheduled for Mr [redacted] , however, Mr [redacted] had not removed his pet as instructed and the treatment could not be performed We have accommodated Mr [redacted] by rescheduling this extermination appointment and we hope that it can be performed for him this time to aid him in being comfortable in his apartment home

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Address: 1080 Pittsford Victor Rd, Pittsford, New York, United States, 14534-3804

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