Morgan Management

Each final inspection is conducted the same wayCarpets are not pulled back unless an odor is presentAlthough the reply says the representative did not smell the odor, he clearly made this statement to the maintenance supervisorAny apartment that has these charges, and the lease holder is not present, we keep in their own individual folderThe time the pictures were taken (at the move out inspection) are in line with the final inspection appointment that dayNo fraudulent charges have been madeOnce work is completed in the house we will be able to provide proof that the carpet was replaced as well by invoice statement This community has no affiliation with receiving kick backs from our carpet installersGood morning Beth, In regards to this complaint which is still ongoingI’d like to add that we went back in our records to find that we replaced this home with all brand new carpet prior to this tenant moving inThe carpet was replaced in July 2015, with this resident moving in August No resident was in this home in that amount of time, therefore there is no possibility of the carpets being stained by a previous occupantThank you, Shawn T*** | Property Manager NALP

Yesterday, *** came into the office and stated he was vacating his apartment. His lease expires 8/16/17. He was told he could put in notice to vacate, however, his lease contract states we require a day notice. If day notice is not given then that is considered
insufficient notice and we charge an additional month's rent. He became vulgar with several of my staff. The storage lockers he refers too are a courtesy item. One is not given or supplied to every unit. The storage lockers have been out of commission for anyone new since we needed to do an audit of all units we had. We have a large property of almost units so to have this audit go quickly was not an option. Several letters needed to go out to current residents, so they could supply us with information if they currently had a locker. Some had several lockers and we were having them condense down to open up additional storage. Locks needed changed, new latches needed installed and some door frames and jams needed repaired and replaced. After the audit was completed, which took a few months, then the lockers needed to be cleaned out. Locks needed cut if they were locked up and not claimed, then the items needed to be hauled and stored in several garages in case someone came to claim their items, which we needed to store for days. Again, this was not a quick task. He and anyone who moved in within the past year was explained this process and that residen4ts would be notified when lockers were ready to be assigned. We do not charge for the lockers, but there is an addendum we place in the lease that the lease holder signs explaining the rules. We also have them for garages, pets etcWhen he is speaking of his rent, yes, our process is if rent is not given by the 5th of each month, they receive a day notice. This notice is given to anyone who does not pay rent by the 5th of any month. Providing rent is paid prior to filing with the attorney then it becomes null in void. As far as he is claiming he has a roach infestation, we have checked our records from our pest control going back to January of and there are no inquiries from him that he had roaches. We did a block check of apartments as a preventative back on January 20, of several units and his unit came back clean with no signs of roaches. Our team has been present to speak with him. He has spoken with the Property Manager, Assistant Property Manager and our Regional Vice President about the day notice requirement

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. None of this was given or discussed prior to my completing applicationWhen I asked this information I was given directionI asked for the corporate address and was given a fictitious address and had to get the address onlineThese people are liars and thievesThere system is designed to steal people's money within the guidelines of the governmentI want a refund of my $I have not had this issue in the past and although this business is in the market of real estate, these people really need to learn the business of Ethics and what Discrimination actually isThat is what this company is actually guilty of at presentThey have discriminated against me during this whole rental process and the way of their conduct by way of management is highly unethical.~ I recommend the refund of my $50. Regards, *** ***

Please be advised that this account was sent to collections for rent due and damagesAfter careful review of Mr*** ledger and lease, his rental amount was $Rent of $and pet rent of $per monthAccording to the ledger the rent amount was paid each month but the pet rent was not,
leaving the rental account short and causing late fees to be postedThe balance due in rent is $Damage charges were also placed on this account due to carpet replacement, cleaning and laundry card was not turned inNo forwarding address was given but a statement was mailed to the Endres Drive location and emailed to the residentAs requested the move out date was verified as 6/21/same as lease expiration datePlease see the attached lease, ledger and collection documents

We apologize for the inconvenience in regards to the “banging” heat pipes in your apartment. Our maintenance team worked very hard over the past couple of weeks to resolve this issue. After speaking with you on 1/17/we have concluded the “banging” noise is gone. We have closed
this work orderSincerely,Rochester City Livings why here

TO Whom it may concern,We are responding to the complaint filed by *** *** ** with your organization. To state the facts, Mr*** resided at Apartment *** ** *** *** ** *** *** and vacated the premises on April 5, 2016.We refunded overpayment of on or
about May 23, 2016. However because Mr*** had a co lease holder, named *** ***, by law we made the refund check out to both parties. Unfortunately Mr *** and Mr*** are in a dispute, and neither are able to cash the check, as it is made out to both of them.In addition, Mr*** states that we have not provided a breakdown of charges. Please note that we did not charge anything in the form of damages, and all monies owed at move out was past due rent, that Mr*** has acknowledged. We consider this case handled, and have fulfilled our obligation of refunding the money owed. If you should need additional information, please don’t hesitate to contact us

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not become vulgar whatsoever with their staffI did become quite short and stern with their refusal to listen to and respond to my requests, like simply scheduling a walk though of the apartment for vacationThe incompetent staff continuously tried to push me towards agreeing to allow their staff to conduct the walkthrough without me. I am still seeking help for their selective enforcement of their egregious lease agreement especially, the day notice to vacate clauseConsidering their inability to provide a healthy living environment days notice is a fair settlement but the company refuses to negotiate in good faithRegards, *** ***

In order to respond to this inquiry, I will need some more informationPlease let me know what community that you are referring to, your address when you lived there, when you talked to the office and who you talked to when you contacted them

I do truly want to thank you for your time and effort you have put into this situation that my husband and I are going through I can clearly tell that the respondent to this email from Morgan Management is *** *** as per the combative tone in the writingWhat we're trying so hard to do here is not go completely and entirely broke in moving from upstate NY to Raleigh, NC We would ultimately like to come to some sort of agreement with Morgan Management to have the lease termination fee at least reduced if waiving is not a possibility.We're moving because my husband was just offered a six-month surgical nursing internship at *** University This is certification that he needs in order to be able to work in the OR We're not relocating because we have a lucrative career lined up by any means Trust me; I would be the first one to pay off Morgan Management ASAP to get them the heck out of my hair if I knew money wasn't an issue but it truly, truly is right nowThis is also not something that my husband or myself knew of prior to signing our lease agreement in November of 2014; otherwise we would have certainly signed a month to month agreement Also - bringing up the month to month agreement; I made the ask as soon as we notified Perinton Manor in mid-May that we were moving and asked if we could modify our remaining months to a month-to-month and they flat out said no A month-to-month agreement from what I am aware of is $more per month If this is the case then WHY can't we just pay the $(months out of months) and call that a deal, instead of shelling out two-freaking-grand?! It is going to cost us approximately $3,just to move the miles away that we're going; we won't be able to also pay an additional $2,to Morgan Management after we have just spent $3K on moving expenses and $1K on our August rent to them (Perinton Manor) and $1K on our first month's rent at our new apartment in NC We are completely unable at this time to shell out $2K just for terming our lease with just three full months left of it by the time we have paid our August rentAs someone who has worked in both internal and external customer service her entire career, I can tell you that an agreement can always be reached and that the utter combativeness and dismissiveness I have experienced from Perinton Manor and more specifically *** *** is absolutely disgusting. Here are some additional scenarios I'd like you to read, which will hopefully help you understand even more as to why I am absolutely flabbergasted why we (*** & I) still cannot seem to persuade Morgan Management/Perinton Manor to come to some sort of agreement with us in negotiating down or waiving the lease termination fee: An "elderly" neighbor who just recently moved & termed her lease early and paid nothing in terms of an early lease termination feea This woman moved out maybe a month ago with months left in her yearly lease (I believe she signed in very early 2015)b She is in her early 60's and she, although met the "age" requirement, did not meet the stipulation requirement of going into a nursing facility with documentation of said nursing facility in order to term her leasec I know this for a fact because she and I were acquainted well enough and she trusted me enough to tell me this information - she wanted to get the heck out of Perinton Manor ASAP because of how downhill it is going and because of how horrific the customer service has becomed She instead bought a two-story house (so it's not like the stairs were an issue in her building) around the corner in the same town & had her doctor write a note stating that the apartment complex was no longer "healthy" for her to live in and that she absolutely needed to move out.I myself have some significant health problems relating to asthma and anxiety If all it will take is a doctor's note, meaning that is the extreme I absolutely must go through in order to get out of our lease without the egregious $2K term fee then I will I know I'm not years old but according to the lease term qualifications to get out of your lease without penalty; one of the stipulations is that you must be AND (NOT Or) going to a nursing facility and provide documentation of the nursing facility you are going to in order to have the lease termination fee waived.Due to the stress and anxiety this situation has caused me, my physician of whom I just saw last week for a regularly scheduled appointment was actually quite concerned with my asthmatic condition as well as my blood pressure being much higher than it has ever been I will absolutely contact my physician and have a letter drafted by her stating that I absolutely must move due to the unhealthy condition this has become for meAn additional situation in which I would like to draw your attention to is the train wreck that also happened about a month ago with this younger couple living in the building adjacent to us in which they were living there as co-residents but the primary lessee had moved out, stopped paying rent & utilities, and then the two individuals were evicted You tell me - was any back rent seen from that? I'll guess and say not Are the legal fees from all of that as well as zero rent paid from those individuals for months a situation you prefer over residents doing the RIGHT THING in notifying you ASAP?So, yes, as you can see; I am not amused in any capacity of the absolute dismissiveness that I am STILL receiving from Morgan Management and Perinton Manor I will be contacting my physician for a letter to get out of my lease and I will have them fax it to Morgan Management and more specifically, Perinton Manor to *** ***'s attention If need be, I will obtain proof from the "elderly" woman who just moved out in that she was able to get out of her lease free and clear even though she also did not meet what Morgan Management calls their "Lease Termination Requirements".Again - ***, thank YOU so much for all of your help in this, I am truly thankful for all that YOU have done.-*** ***Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, *** & *** ***

Good Afternoon ***, Per our conversation, please note that a refund in the amount of $is being processed for Ms*** Ms*** has been notified on 1/18/16. Thank you, Arlene CS*** Property Manager Highland Club Apartments Olde Coach Apartments

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have received an official letter from the Fair Collections And Outsourcing company stating that this claim made by "Orchard Estates" will no longer be on my credit report and it has been removed According to the Fair Collections and Outsourcing Inc, this has been closed. Please see attached. Regards, *** ***

I would like to start by apologizing for the issues you have faced since moving in and thank you for your patience as we worked through some of the problemsMoving can be a hassle so I understand how frustrating it is when things do not go as plannedHopefully I can address the issues you’ve
stated and make the rest of your residence with us more enjoyableI have no record of any work orders placed under your account since your lease began, so unfortunately I cannot account for the specific details of the events you listed, mainly the electricity and water outagesWe always strive to notify our residents any time we expect to turn off any service, and we only do so when absolutely necessaryIf either utility was briefly shut off I can only assume our maintenance team discovered an issue that was in need of an emergency repair and therefore we did not have time to notify all residents on the situationAgain, we only utilize this practice as a last resort. I’ve spoken with our maintenance technician about how he mishandled your phone call and have informed him that it is well within our reach to respond to broken washers and dryers if all units have been compromisedAs of Monday morning, we have successfully resolved the issue, all machines are full functional. Regarding the garbage, we recently ordered additional garbage and recycling bins for the property and have already placed them on the side of the buildingThis should help contain the trash, but I have also instructed our maintenance staff to visit the property multiple times per week to catch any loose debris. I hope this helps address your concernsI am confident that we can improve the quality of your stay with us, so if you have any other questions or concerns please do not hesitate to contact the leasing office and we will do our best to assist youThank you

Thank you for bringing this to our immediate attentionPlease note, after receiving this complaint, I immediately researched out to our maintenance staff While we made an effort to repair the issues in Ms***’s apartment we apologize for not being able to achieve a permanent and more
satisfactory solutionWe sincerely apologize for not repairing the issues correctly the first timeOur maintenance staff has reached out to Ms*** to repair any outstanding itemsWe, as a company, are always trying to maintain positive relationships between ourselves and our communityPart of that includes insuring that concerns and complaints are dealt with swiftly and in totality I am sorry this was not the case in this situation, even though our intentions are for this to always be the caseWe have hired a new Maintenance Supervisor, and we are working on continued coaching for our Maintenance TechniciansWe genuinely appreciate Ms***’s loyalty to our communityI am sorry that we did not meet her needs in a more timely fashionI will personally follow up to ensure that any outstanding work has been completed

Ms*** did in fact pay the $break lease fee as requiredThere were no damages charged as she has claimedThe amount owed is prorated rent from June 1, through her move out date of June 16, A balance owed letter would have been sent to a forwarding addressThe address that we
had on file was:*** *** ***
*** *** ** ***

Mr*** was offered a move out inspection and declined doing soThe apartment was inspected on 5/30/2017, and the paperwork was completed on 5/31/We do not call past residents and discuss damage, if damage is found we send our inspection forms in the mail listing all damage and the cost to replace or repairUnfortunately we are unable to replace carpets room-by-room, we must replace the entire home so it looks uniform We did find bags of trash which Mr*** was charged for leaving behindThere were no broken windows but damaged window blinds which we had to replaceTrash is billed at $per month and is paid with the residents water bill to Midway utilities

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Highland Club told us that they were working to expedite our check and that it was being processedThey told us that we should receive it within a week - that was three weeks ago and we still have yet to see a check or the charge removed from my husband's credit reportTheir response is the same as what we've been told for the last monthsAlso, taking months to get a customer's check that we are rightfully owed is nowhere near "expediting" the processHighland Club's comment about the scuff not being the only damage is also a blatant and utter lieThey routinely tried to tell my husband that our carpet was covered in black ash and burned from candleswe are not candle peopleWe do not light candles and we do not smoke eitherWe are clean people who kept our apartment cleanSo either Highland Club is making stuff up or they are so disorganized that they had us confused with a memory of someone else's nasty apartmentEither way, they have told us many times that we are getting our money back and that the charge will be taken off the credit report but for months this still has not been resolvedBecause of their last response, which we now have in writing acknowledging that they owe us money, it will now make it much easier for us to take this matter to courtSo thank you for thatPlease overnight our check and REMOVE the charge from collectionsSend me PROOF that it has been removedYou have until 12pm on WednesdaySince my husband is now in military training, you get to deal with ME now, and he was much nicer than I amRemove the charge from collections and refund us our security deposit
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

There is no community mentionedI need to know where this took place in order to address

Good Afternoon, Attached are documents of correspondence of email chains between myself and Morgan Management, primarily *** *** and Dennis P***; as well as a couple of additional documents (the Word Doc contains our Lease Termination notification to Perinton
Manor). I attempted to compress and upload a zip file of all the documents together but couldn't seem to attach it to your webpage so I attached everything individually. Also, here is the link (*** of the video in which I sent to *** *** and Dennis P***, and it is regarding proof of the insulation that was strewn throughout the common areas of my building when I got home from work one night last month (also mentioned in my original complaint).Also - For whatever reason, *** *** & Dennis P*** both seem to believe that they're doing us a favor by offering the "No Fear Lease Termination" because I had mentioned that due to our out of state move, that I will have to resign from my current job come August, and then look for and interview for jobs once we've moved to North Carolina The job relocation is for my husband and due to the fact that I will technically be resigning from my current job in Rochester, NY (which we fully notified both *** *** and Dennis P*** of), I will not be considered "unemployed due to termination" and therefore, according to the "No Fear Lease Termination" in which they sent me, will I even be eligible for (clearly, they do not understand their own policies to offer this program to us in the first place)I assure you, I am most certainly applying for jobs currently in NC, but it seems like I'll have the most luck in landing a new job a) closer to August, and b) After we've moved there in order to be available for interviews as well as an available start dateWe do not have and extra $2,000, on top of the $1,per month that we already pay to live there That's essentially them saying to us that for our final month's rent (August, 2015) that instead of sending them a check for $1,000; that they want us to send them a check for triple the amount at $3,000.For a previous look at the first and only other complaint I've ever made to the Revdex.com about Perinton Manor, please check your records from June 8th, in which I submitted a complaint regarding Perinton Manor's lack of follow through and customer service regarding the washers and dryers I submitted the complaint with a former email address of ***Also - within the first couple of years of living at Perinton Manor, we had made a handful of inquiries regarding the smoke detectors and testing the batteries, only to not receive any folland due to the safety concerns of not having properly working smoke detectors, we decided from there on to check our own batteries and reinstall new ones if necessary because the smoke will kill you well before the fire.Please review the attached documents and if you have any questions, please do not hesitate to contact me for any clarification Thank you for your time in helping us with this situation.Sincerely,*** & *** ***

The address was *** *** *** *** *** ** *** I attached the final bill as well as two photos that were not from my apartmentBelow is the email communication to the maintenance manager that sent the photosI am forwarding you the email with two pictures that you sent to my brother as
evidence of damage to our apartmentI have also attached the final bill received last TuesdayIt indicates in the living/dining room, carpet/bleach stains and in a bedroom bleach stainsYou sent photo's of a ceiling fan and picture hanging on a wallIt is not our apartmentI have photos of the apartment that I took the day we turned over the keys on June 2, and there were no bleach stains on any carpetWhen we moved in April 2014, MaryAnn Soeder informed us that the carpet was not new and was not being replaced as the kitchen floor was newI dispute your contention that we discolored the carpet by spilling either bleach or cleaning supplies. I am familiar with landlord tenant laws and am not paying for you to replace carpeting that was old and showing signs of wear when we moved in and only shows wear and tear from our two year tenancyI am not sure what apartment those photos came from, but recall I was in building 1, unit The photos are not from the apartment we lived inI also have a picture of the ceiling fan which happens to be white and not the brown in the photo you sent and we never hung anything on the wallsPlease forward me the correct pictures showing what you deem to be bleach/stains on the carpet by close of business today or adjust the bill to reflect only the slats missing on the blinds in the living room for a total of $