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Morgan Management Reviews (115)

The Property Manager and Assistant Property Manager reviewed the account in question in its entirety with the assistance of the Corporate Office Collection department and have made some slight adjustments based on review of documentation and move-out photos. A revised statement has been sent
to the previous resident and collection agency. Thank you for bringing this previous resident’s concerns to our attention, we appreciate all forms of communication that help us continue to provide fair and ethical business services

We have been in communications with Mr. [redacted]; there was more than a scuff mark on the carpet.  At first we were going to replace the carpet then had to professional services come in and they were able to get the dirt and stains out of the carpet. We have apologize and explained to Mr....

[redacted] that we have requested his money back from or corporate office and it is being processed.  We are trying to expedite it as quickly and possible.  He should receive the funds by next week.

I apologized for the delayed response.  Please note we were under the impression that this issue was resolved with the resident; when it arised in September.  The resident had a direct payment scheduled for his monthly rent payment.  Beginning September, our company switched software...

and residents we directed to pay their rent with a check or money order as the process for direct rent payment would be interrupted.  Unfortunately, the payment for September was not interrupted as anticipated and his payment was pulled from his account and also by the check payment provided by the resident.  The following week; he came into the office, we explained the situation and he agreed that instead of getting the payment back by check he would leave it as a credit on his account to be used for his October rent payment. Once we received your email we contacted the resident to confirm the agreement was to use the additional payment as October’s rent and offered him a $100 courtesy credit for the inconvenience it caused him.  The resident agreed and accepted the credit. Thank you, Arlene S. | Property Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   It's convenient how they keep changing dates. Originally they claim the inspection was done on 5/16/2017 and then change them after I provide proof that it in fact wasn't. However, their dates still don't match up. According to what they sent me, the paperwork was filled out on 5/30/2017 and the inspection was done on 5/31/2017 which means they filled out the paperwork a day before they made the inspection. This can be seen in the attached file "Overlook Notice" on title page, which states when the inspection was done, and the last page of the move-out checklist that they signed, which was the day before they said the inspection was done.  I'm attaching the full copy of what was sent to me as well as the Kentucky state law that pertains to this.  As previously mentioned, I never declined a move out inspection because I was never given the opportunity. This can be seen in paperwork they provided via the signed, or in my case unsigned move out checklist. In the move out checklist provided by Overlook, there is an acknowledgement at the end that states "You acknowledge that you have been given the opportunity to inspect any/all damages and proposed charges for the damages to the dwelling after you have vacated and, unless otherwise indicated, you accept the move out condition list to be accurate reflection of repairs...". This wasn't signed by me because I was never given that opportunity. This also goes against their response that they "do not call past residents to discuss damage" because in this acknowledgment it clearly states "after you have vacated".Kentucky state law 383.580 (3) states "At the termination of occupancy, the landlord shall inspect the premises and compile a comprehensive listing of any damage to the unit which is the basis for any charge against the security deposit and the estimated dollar cost of repairing such damage. The tenant shall then have the right to inspect the premises to ascertain the accuracy of such listing. The landlord and the tenant shall sign the listing, which signatures shall be conclusive evidence of the accuracy of such listing. If the tenant shall refuse to sign such listing, he shall state specifically in writing the items on the list to which he dissents, and shall sign such statement of dissent."Based on state law I'm required to have the opportunity to inspect damages after the list is compiled. Their move out checklist shows that I was not given this opportunity and that I didn't decline the opportunity because it is not signed by either me.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,
[redacted]

Complaint Involves:Refund Or Exchange IssuesTo whom it may concern:In response to the report by the above referenced customer and application to Morgan Communities, [redacted] applied for an apartment at [redacted] and was required to pay the $50.00 non-refundable application fee. ...

Our application policy is that we have grounds for denial or special provisions as outlined in the Resident Selection Criteria explained to [redacted] at the time of application.  Applications will be denied if the applicants do not meet Morgan Management’s residency qualifications as outlined below:1.       Misdemeanor or felony criminal background including, but not limited to, crimes against persons or property, theft/burglary, prostitution, history of violence, illegal controlled substances, harboring a fugitive and/or alcohol abuse.2.       Inability to provide immigration documentation to verify legal entry in the United States and legal residency in the United States for the length of the lease term.3.       History of paying rent late or poor rental background as evidenced by credit report.4.       A negative credit report, which may include the history of late payments, charge-offs, low credit score and/or collection accounts.5.       Refusal to occupy proper unit size in accordance with occupancy standards.6.       History of property damage to apartment/townhouse or common areas as evidenced by credit report.7.       Failure to move into the rent-ready unit on the agreed date; this will cause the unit to be offered to the next qualified applicant.Our credit reports are performed by another company, based on Morgan’s criteria and [redacted]’s application was denied, therefore, the $50.00 application fee is non-refundable and will not be returned..

I wanted to respond to your statement.  Your renewal increase is 5%.  That is a normal increase range for any apartment complex.  When we determine rent increases we look at the market, your current rent, and what your same floor plan is renting for today.  At the time of...

increase determination, we do not increase to higher than the current in place daily market rent.  Our business it not to entice with low rents and then dramatically increase them.  We are on a daily pricing system as most apartment complexes are, and the price fluctuates daily based on a few different factors.  The price that you rent for on the day of application is the rate that will stand for your length of lease term.  At renewal time you can expect some kind of an increase.  5% is considered fair.  We have enjoyed having you here the last 2 years and hope you will continue your stay with us..

We do apologize for any interruption of heat this season.  As you know we have been working very hard to ensure all of our residents have adequate heat.  When you have an issue with your heat please contact the main office and we will respond immediately. Our records do show that you...

called in two service requests for “lack of heat”.  These requests were responded to promptly.  Please understand that when you submit a maintenance request you must allow our maintenance technicians to perform the work.  Upon inspection on 12/19/16 your apartments holding temperature is 71.4 degrees. We consider this matter settled.   Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The bill is dated 6/3/16. My brother spoke to someone in the office face  to face in mid June and was told he would receive photos. Someone then  took photos dated 6/16/16. When he went back on 6/21/16 he spoke with  the maintenance supervisor who emailed two photos of the wrong apartment. We objected and they turned us over to collection without responding which is a clear violation of the Fair Debt Collection Practices Act. Notwithstanding that no photos were taken before the bill was issued on 6/3/16, the photos are clearly dated 6/16/16. This is not resolved and if necessary we will pursue all avenues available under the Fair Debt Collection Practices Act. Regards, [redacted]

[redacted] applied to pre-lease an apartment at Eastside Bond on August 31st 2015.  Initially she listed [redacted] as an occupant.  When the application was processed through our third party company, she was approved however, [redacted] was declined.  I am not entirely sure of...

what conversations transpired from there other than I was told she would be living alone and her husband would remain in San Diego.  I did not realize until October when the delivery of the building was near and I began preparing leases for signature that I came across the application and realized the red flag in our system regarding [redacted] and he was listed as an occupant on the application.  No notes reflected differently.   I contacted [redacted] to advise her I would be preparing her lease as Christian was no longer with Eastside Bond.    After a conversation with her regarding the Qualifying Criteria which she signed in acknowledgement of understanding our application process, she was very kind and understanding.  I told her I would allow her to move in alone, but at any time if it was apparent [redacted] was occupying the unit, I would have no choice but to ask her to move.  She said she understood and wanted to think about it and would call me the following day.  I did not receive a call and called her two days later to revisit the situation and she then told me she was going to cancel.  I apologized for the inconvenience and wished [redacted] and [redacted] the very best.  I did tell [redacted] as a courtesy I would refund her administration fee of $199.  I spoke with my accounting person to process and shortly after she went out on maternity leave.  When [redacted] called me again, I looked into the matter discovering the check was not processed.  I told her I would follow-up and in the mist of relocating the office I was remiss in doing so.  She called again as I was in processing the request and additionally submitted a complaint to corporate in an effort to resolve.  To date, check number [redacted] in the amount of $199 has been prepared for overnight delivery to [redacted].

So often in these cases, we find
that such complaints are generally, a direct  result of misunderstanding
and/or miscommunication.  In this instance, the concerns of Mr. [redacted],
appear to be a combination of the two.
More so, Mr. [redacted]s concerns
relate to events which unfolded...

during previous property ownership.  The
property in which he lives, was recently acquired by us (Morgan Management
LLC), as of May 15, 2015.  The onsite property
staff that he speaks of in his complaint, is no longer employed at this
community.
We have had the pleasure of
discussing this matter in greater detail with Mr. [redacted], on Wednesday, June
17, 2015 and were able to reach an amicable resolution.  Mr. [redacted] has
satisfied all delinquency to his rental account and has immediately signed on a year lease agreement with us.
 With this being noted, we trust
that this matter will be closed with your office.

I have reviewed the response made by the business in reference to complaint ID 12419439, and find that this resolution is satisfactory to me.  Regards,  [redacted]

Ms. [redacted],You have been removed from the cash only list. If you have any further questions regarding your lease terms or payments, please contact the main office. If you have another bounced check in your current lease term; you will once again be cash only.  Adding or removing a roommate...

within your current lease term will not affect this policy.  I do apologize for the inconvenience.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  all of that was not explained to me as they said it was and also I was not given a copy of the actual criteria. I asked and they gave me minimal information then took my money. When I asked for the number and address to corporate I was also given a wrong number and the address I was given was also incorrect. I had to look it up online. These people are frauds and I want my money returned to me.  Regards,  [redacted]

Mr. [redacted] moved out of his apartment home on May 15, 2017. On that date he turned his keys over to the office and was ask if he would like a final walk through with management. Mr. [redacted] denied this walk through. When we walked the apartment the next day, we found large amounts of staining on...

several areas of the carpet throughout the apartment home. After confirming with our professional carpet cleaners, they advised us that the stains could not be removed and carpets would need to be replaced. The total cost of new carpet for this 1286 square foot apartment home was $3,166.14. This amount was prorated down by two and a half years (age of carpet), which left Mr. [redacted] owing $1,583.07 for the carpet replacement. Other damages included, broken window and door blinds located in the bedroom and dining area, three bags of trash left in the apartment home, and a final water / trash bill of $12.77.  The total damages came to a total of $1,810.84, we deducted the security deposit of $350.00 leaving a balance due of $1460.84.n

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  After the property manager communicated this to me I contacted...

security on December 16, 2017 at 3:51am to stop by to listen to the noise. I was directed to voicemail, I left a voicemail hoping that security would stop by. No one stopped by nor was I contacted regarding this situation after the fact. I was basically forced to endure the noise until I feel asleep. I do have phone records to support this. Furthermore, I explained to the property manager that the tents in *-[redacted] often create noise in spurts, therefore by the time security has reached the premises and proceeds to knock on the door the residents often lie about the complaint. If you are going to tell residents to contact  security to witness the noise level, please make sure their readily available to respond and/or at least contact me reading my voicemail upon return. Neither was done in this case. I’ve attached a copy of the numerous calls I made to security on 12/16/17 with no response. For your reference the security number is [redacted]. I spoke with the property manager on 12/11/17 where she informed me to contact security if any noise persist (attached email), on 12/16/17 I acted on that advise and no one showed up to my unit, nor did security reach out to me once the voicemail was received. If your going to provide solutions to a paying resident, please prepare to support it with action. Since December 16, I’ve neglected to reach out security to considering there lack of communication and concern regarding my call on 12/16/17. Please let me know if I can provide any additional information.  Best Regards,  [redacted]

Thank you for bringing to our attention this concern by our previous resident, [redacted]. Please note, after receiving Mr. [redacted]’s calls and emails, we sent him ample photo documentation of the damages in question. We request that all our residents leave their apartment home in clean, undamaged...

condition upon their move out. While I apologize that Mr. [redacted] does not feel he was treated with respect we did provide him with the appropriate documentation of damages; 8 photographs outlining the carpet damages and excessive filth left behind, including animal fecal matter on the bedroom carpet. To the best of my knowledge, any concerns of mold expressed by Mr. [redacted] were addressed swiftly during his stay. The temperature in all of our buildings is regulated, and kept at a legal and appropriate temperature for the season at all times. We work closely with a local exterminator who has an excellent response time, and we would have been happy to dispatch them to address Mr. [redacted]’s stink bug issues. As a company, we are always trying to maintain positive relationships between ourselves and our previous residents. Part of that includes providing ample documentation for any, and all charges assessed upon move out. Although Mr. [redacted] may not agree with these charges, they are legitimate and were documented. We appreciate Mr. [redacted]’s loyalty to our community during his five-year stay. I am sorry that we did not meet his needs.

We have set policies and procedures for final move out statements that were followed precisely by the Lakeshore Drive Apartment team. Once the move out walk through has been completed, we finalize paperwork and send it out to a forwarding address, if it has been provided, or to the last known address we have on file for the resident. The office mailed the final paperwork to the address provided by yourself. At that point, we cannot accept any responsibility for any incorrect information given by the former tenant nor are we responsible for any undeliverable mail or postal error.  It is explained at time of move in, move out, and outlined in the lease that the apartment must be returned in the same condition as it was given at time of move in. During your final move out the following items were noted: Large items left behind, including but not limited to: Vacuum, weights left in the living and bed rooms, brooms, cable box, large standing lamp Multiple trash bags of items left behind No attempt to clean floors (carpets were dirty and stained, and were not vacuumed) The bathroom was dirty with fecal matter and urine left in toilet and a large shelf left over toilet No attempt to clean the kitchen. This includes spilled, sticky and stained marks in fridge, drip pans that had to be replaced, stains on the wall, food debris left in oven, etc. Blind slats were found broken Sticker decals were left attached to the walls and caused damage with removal          The charges for no attempt to clean (150.00) and trash removal (175.00) are more than fair as we have the ability to charge for every item removed and did not.  The carpet charges are based on square footage of replacement costs issued to us by the vendor who installs the carpet and are then pro-rated by life expectancy. We have a standard charge sheet that we use for all carpet replacements at time of move out which is how we came up with the total cost for your carpet. I apologize if you feel that this process is a ‘scam’ but we do have to follow the same standards set up by our company for any and all move outs

We apologize that Mr. [redacted] is unhappy with our Management
Company as we have been attentive to his needs.  Our records indicate that
we are fixing the door and lock every time is has been reported to us as being
broken.  We had an exterminator previously scheduled for Mr. [redacted],...

however, Mr. [redacted] had not removed his pet as instructed and the
treatment could not be performed.  We have accommodated Mr. [redacted] by
rescheduling this extermination appointment and we hope that it can be performed
for him this time to aid him in being comfortable in his apartment home.

By law, a signed contract or lease is a binding document. That being said, someone signing a lease is bound by the full term of that lease. We, as a company, understand that things in life come up. That is why we have offered options in order to break a lease early. We offer the same options equally to each and every one of our residents. If we didn't, that would be discrimination. We have outlined our policy on this numerous times and numerous ways. On the phone, email , in writing etc.

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Address: 1080 Pittsford Victor Rd, Pittsford, New York, United States, 14534-3804

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