Morgan Management

I apologized for the delayed response Please note we were under the impression that this issue was resolved with the resident; when it arised in September The resident had a direct payment scheduled for his monthly rent payment Beginning September, our company switched software and residents we directed to pay their rent with a check or money order as the process for direct rent payment would be interrupted Unfortunately, the payment for September was not interrupted as anticipated and his payment was pulled from his account and also by the check payment provided by the resident The following week; he came into the office, we explained the situation and he agreed that instead of getting the payment back by check he would leave it as a credit on his account to be used for his October rent paymentOnce we received your email we contacted the resident to confirm the agreement was to use the additional payment as October’s rent and offered him a $courtesy credit for the inconvenience it caused him The resident agreed and accepted the creditThank you, Arlene S| Property Manager

We do apologize for any interruption of heat this season As you know we have been working very hard to ensure all of our residents have adequate heat When you have an issue with your heat please contact the main office and we will respond immediatelyOur records do show that you called in two service requests for “lack of heat” These requests were responded to promptly Please understand that when you submit a maintenance request you must allow our maintenance technicians to perform the work Upon inspection on 12/19/your apartments holding temperature is degreesWe consider this matter settled Sincerely,

In reviewing the previous resident file, their lease states that a Notice to Vacate must be provided prior to moving out.The resident provided Notice 7/16/which would make the date they would be responsible for rent 9/16/2017.The residents vacated the property 8/4/ They were charged $or the equivalent of days of rent as a “penalty” for giving insufficient Notice.Their account was credited back days of rent, which equaled $963.77, when the unit was re-rented on 8/18/2017.The resident was given the same explanation via voice mail on 10/17/There is no refund owed to the residents

I appreciate the quick follon this concernI accept your proposal of letting me and my wife out of our lease early without penaltyI will follwith the community office when we have secured a different place to live in [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below all of that was not explained to me as they said it was and also I was not given a copy of the actual criteriaI asked and they gave me minimal information then took my moneyWhen I asked for the number and address to corporate I was also given a wrong number and the address I was given was also incorrectI had to look it up onlineThese people are frauds and I want my money returned to me Regards, [redacted]

Ms [redacted] did live at Waverlywoods just over a yearShe states that she left due to "Waverlywood not providing peaceful enjoyment" but note that during the entire lease there were a few complaints for this apartment and they were all addressed immediately After receiving notices the resident below called very apologetic and explained that they were shocked to hear of the complaints and that going further will do their best to not disturb anyone in the buildingKeep in mind we have not received any other complaints from anyone other than Ms*** The Webster areA did have multiple car break-ins and the Police were calledAs for the scratch on her car, I cannot verify where that happened and it was not brought to my attention A dog in the building had an accident in the hall and it was cleaned up immediatelyDog feces was not put in front of her apartment door intentionallyShari asked me due to having two leases overlapping if she could leave earlyI told her she may vacate her apartment prior however would still be rent responsible till the end of her lease term 3/22/ It was brought to my attention on 2/19/that Shari [redacted] vacated her apartmentBecause she was served a Three Day Notice to Pay Rent or Quit & Surrender Possession of Premises Ms [redacted] was not charged additional rent

The refund check of $was issued/sent out on 5/25/ Dennis [redacted] | Senior Regional Property Manager

[redacted] lived at [redacted] Terrace, Rochester, NY until Nov 27, When our residents bring back their keys it is our procedure to request forwarding addressesIt is also listed in the packet they get upon move in that part of any move out procedures are to give us keys and forwarding addresses [redacted] had serious damage to her carpet and to the wooden stairs (her dog chewed corners off the stairs)The pets scratched the carpet along several walls which frayed the carpet and there were multiple urine stains on the carpet as wellShe moved in and the carpet had just been installed I prorated the carpet cost We mailed out the inspection form and damage summary to her address here expecting that she would have forwarded her mailWhich we also do when residents don’t give us forwarding addresses

After reviewing all service requests for this resident and emails between the resident and staff members, we have been found all were responded to in a timely manner Service requests were followed up on within a 24-hour timelineOur PA state lease requires a 60-day written notice and the payment of a $early termination fee if they do not fulfill the entire term of their leaseWhether the resident is buying a home, has received a job transfer or is dissatisfied with the property or the apartment home they are required by the lease that they signed to pay the $before they move outThe manager at [redacted] *** allowed this resident the courtesy of shortening the notice required to 30-days but the $was discussed and agreed to by the resident when they gave their notice Several emails were sent to the resident to sign the final notice paperwork, but went unanswered The topic of not paying the early termination fee or the resident’s unhappiness at the property was not brought up until after she moved out and received the final bill for the apartment, which included the $fee and a $for not paying it before she moved out

The community I lived in was Elmwood Terrace a
part of Morgan CommunitiesMy address was *** *** *** *** ** ***I lived there from 3/2015-12/I spoke with the office coordinator at check out on the 23rd (I don't know her name, young, brown skin)When I received the letter in the mail, I called and left a message on the office voicemailI have left messages on here before and have received calls back

In response to Miss ***’s complaint regarding her apartment at ** *** *** *** *** * ***, NY ***. Management, upon request, had the exterminator to Miss ***’s apt on separate occasions to exterminate the antsThey were there on 4/6/16, 5/3/and 5/13/We were not
notified that the problem persisted after the 3rd treatment and during several conversations with Miss *** via phone and email she never again complained of this issueMiss ***’s friend applied as a guarantor for the apartment at *** and he signed the Schedule C, Guaranty of Payment form here in the office with an employeeIf he did not want to be her Guarantor it was never brought to our attentionThe issue with the electrical socket was due to Miss ***’s negligenceAs she was removing a plug from the outlet, her necklace became entangled with the prongs of the cord while still in the socket which caused a spark to the outlet and damage to her necklaceMiss *** was told she could transfer as long as she was a resident in good standing which meant that she would need to be current on her rentPrior to my conversation with Miss *** in May she had been late once but after she carried a balance until she was moved out in February To be eligible for transfer she would need to be on time with rent for consecutive months with no balanceIn January, the office found out that Miss *** was subleasing her apartment without our knowledge, which is a violation of her lease Section B number The office tried contacting Miss *** regarding this but we were unable to reach her via phone and she never contacted us backThe sub-tenant returned set of keys and the laundry cardMiss *** did a move in inspection and on her move in sheet she wrote that everything looked goodShe signed and dated this formShe was not available for the move out inspection as she was evicted and the damages are notedThe balance on Miss ***’s account is due to past due rent that Miss *** was fully aware ofThe balance is due to bounced payments, damages and legal feesWe are happy to provide a copy of her lease and pictures of the move out damages to Miss ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** This is absolutely untrue informationI have complained several times in person about the heat as well by phone (none of which were ever answered)Morgan absolutely did not measure the heat at degrees in my apartment in 12/but the town of Brighton measured the heat on 12/and it was degreesThis is documented by the townThis is typical non factual information put forth by MorganIt's insulting and just bad business to make up answers to questions/problems that you cannot or will not solveI do not see you "working hard on the heat." I don't see you working on it at allMaking up stories about what you have done or plan to do is not "working hard." Fix the heat! The same exact thing happened with the leak in my ceiling They ignored the problem and then said they fixed it and then the ceiling fell to the floorStop dodging, take responsibility, fix our problems, be integral and treat us with the respect we deserve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

I received a letter on July 13, regarding Complaint ID ***Please accept this as myresponse to that complaintThank you for your patience while I was out of the office last week.As you know- the resident contacted me to have some repairs done in her townhouseAt that time, I explained
that we don't do appointments as we do the service calls in order and if an emergency comes are then unable to meet the appointed timeThat was the case withher scheduled appointmentThe resident had broken the window while attempting to open itto clean itA technician went over- after she gave permission for him to go in- and secured her windowIt has been checked twiceOur Superintendent has said it is locked and secure.A misunderstanding between her description and the technician's led me to understand the glass was broken- it was not- it was the bottom piece that actually locks.Our window replacement vendor was called to see if he could locate the part- it took sometime as the windows are off market windowsHe located the part and it was explained to the resident that we would order the part as soon as she confirmed her willingness to pay for the damaged pieceMy last conversation with the resident- via email- was that she was refusingto pay the damagesI believe, however, that we are ordering the replacement anyway and billing back the resident as per her lease.Regarding trash- There was a TV -large projection screen in back that we had been made aware ofAs I explained to the resident our maintenance staff was severely under-staffed as wehad someone leave and we were down technicians once we acquired Brighton Colony (Juneis when we received the keys for the property)Our priority was to ensure that all theresidents had working AC units and that service calls were being prioritized and taken care offirstOnce we were able- we removed the television as it was never our intention to notremoved it- we were just hoping for some patience and understanding regarding our unfortunate lack of staff.I hope this explains and rectifies the complaint.Jan ***Property Manager *** *** *** *** *** *** Brighton Colony Townhomes

I can provide documentation that *** signed that his stove was not cleaned, stains in small bedroom and kitchen floor not cleanedKurt did the inspection and told him he would be billed for these items but I would let him know the amountsTherefore, he was sent the charges and tried to dispute paying for the items that he had damagedI also mailed him all the information he requestedI didn’t have photos because he was present for the inspectionI mailed him the list of what we charge for items damaged or not cleaned

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was never asked if I wanted final walk through of my apartmentWhen I went to turn in my keys the people in the office were actually busy with other peopleThey very quickly took my keys and wrote my apartment number on a sticky noteBased on the dates given to me in my letter they also didn't go and inspect my apartment the next day, which would have been 5/16/based on both my move out date and their responseAttached are two documents that they sent meThe main letter given to me states that they did the inspection on 5/31/which is days after I moved outThe signed moved out paper states that they did the inspection on 5/30/Even their dates don't match up with each otherMy sign off is blank because I was never offered to take my final walk through and I wasn't offered to look at damages to have a chance in disputing them. The carpet in the two bedrooms and hallways were in perfect conditionThe carpet in the living room had minor wear and tear from years of trafficNone of this would have caused for complete replacementThere was no trash left behind, or any broken windows/blindsAll of our utilities were billed directly and we never paid a trash bill outside of our rent, which was paid in full. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, *** *** Concerning the door: It is simply not true that this door has been fixed every time it has been brought to their attention I have checked every time That is either negligence in keeping records of maintenance done and when (and I have complained about never leaving a written explanation of maintenenceThis has not been resolved either) or outright dishonesty Concerning the stink bugs: The instance of us not removing our pet was a year ago, the first time they got an exterminator for us I removed the pet without compliants and the exterminator came That is totally irellevant to the current situation My complaint referred to this year's problem If it weren't for my complaint to the Revdex.com, I would have been totally ignored as I have been for the past several weeks Once again, I suspect either extremely poor management or simple dishonesty in Morgan Management's answer to my complaint I am extremely disappointed in their response Yes, they did what needed to be done (got an exterminator and fixed the door), but they blamed me, the customer and insinuated that I am simply forgetful and just want to complain While i'm on the subject of poor management and dishonesty, Morgan Management does not change the locks on the doors for new residents They claim they do but I know of two instances in which they did not, one of which they actually told the new resident that they did The other case is my own apartment My close friend used to live in my apartment His key still works I would appreciate Morgan Management taking responsibility for its poor management and not blame me the customer Taking resposibility means making real improvments in customer relations and everyday maintenance Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou're telling me that you do not release renewals that are above the current going rate of your apartments with the same floor plan? So my renewal was released at $910, then somehow miraculously the going rate for my floor plan drops to $shortly afterSeemed the "market fluctuations" just so happened to work out very favorably for you at the time of my renewal releaseI'm not clueless, and neither are the other residentsIt's a classic bait and switch schemeOr if it's not, then why don't you honor the previous going rate of $after my renewal was released? Otherwise I'll continue to spread the word with my reviewsPeople need to be aware of what's going on here. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like to know where my check and paperwork as when I walk through and commented on each roomI had to use an extra piece of paper because they were so much to comment onI had called the office at check in about your and being on the walls before even move my dog againMy dog was not there for the full time that I was living thereThis is very cheap carpet that is installed, The marking at the bedroom is where the carpet was cut during installation and had simply worn because it was not properly installedThe carpet started to Friday because that's where it was piece together during installationThe drip pans on the stove are cleaned I scrub them they are never going to look brand-new again that is wear and tear on the stoveI am still gravely concerned that my check and walk-through is missing because those spots on the carpet would've been noted on thatI had address the carpet many times with the office during my stay there and they are shirred me that it was replaced six months beforeThis carpet already had stains on it and was already worn spots and the smell of dog urine was already present before I moved inPlease provide a copy of my check and walk through as it was not provided to me at check out. Regards, *** ***