We appreciate the customer contacting us regarding their concerns. The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016. We thank the customer for taking the time to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us. Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.
We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.
We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
3rd party inspection was completed in November 2013. The...
inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer’s flooring was installed in January 2015. We provide a one (1) year workmanship warranty with all installations. The customer’s floor is well out of warranty. Further, we no longer carry the customer’s style of flooring....
We would be happy to work with the customer on the cost of replacement.
Complaint: 11640792
I am rejecting this response because: I have received nothing...
from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem. So far everyone that I have talked to has told me a different way this should have been handled. This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]
We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof. We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...
hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.
Complaint: [redacted]
I am rejecting this response because: How is cleaning my carpet going to fix an issue of wear? My carpet is not dirty. It has been in my home one year and there are only two people in the household. It's not like I have 6 children who run in and out all day. My husband and I are old. We are not doing aerobics on the carpet. I only have company a few times a year (or less). I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue. I truly expect that cleaning the carpet will not solve the issue. So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016. We thank the customer for taking the time to...
provide feedback on their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us. Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.
We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.
We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
3rd party inspection was completed in November 2013. The...
inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer’s flooring was installed in January 2015. We provide a one (1) year workmanship warranty with all installations. The customer’s floor is well out of warranty. Further, we no longer carry the customer’s style of flooring....
We would be happy to work with the customer on the cost of replacement.
Complaint: 11640792
I am rejecting this response because: I have received nothing...
from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem. So far everyone that I have talked to has told me a different way this should have been handled. This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]
We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof. We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...
hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.
Complaint: [redacted]
I am rejecting this response because: How is cleaning my carpet going to fix an issue of wear? My carpet is not dirty. It has been in my home one year and there are only two people in the household. It's not like I have 6 children who run in and out all day. My husband and I are old. We are not doing aerobics on the carpet. I only have company a few times a year (or less). I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue. I truly expect that cleaning the carpet will not solve the issue. So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]