We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer about the damages and agreed upon a resolution
with a signed agreement. We appreciate the customer’s feedback and look forward
to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us. Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messages. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
3rd party inspection was completed in November 2013. The...
inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.
Complaint: 11640792
I am rejecting this response because: I have received nothing...
from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem. So far everyone that I have talked to has told me a different way this should have been handled. This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.
We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]
Complaint[redacted]
I am rejecting this response because: Empire has been nothing but resistive to any resolution, and when we supplied and signed a rediculous "no harm agreement, promising not to say anything derogatory or of a defamatory nature PRIOR to completion of any repair, before the required date, they informed us that they did not get it, that I missed the deadline date,and that I needed to resend it. In addition, because they could not locate the faxed "gag" agreement, they told me they would not be able to complete the repair as scheduled. I have the fax report showing the date and time it was sent. Empire also emphasized that they are absorbing a fee of approx 800.00 that they originally expected me to pay for repair of the carpet that would not have occurred if they had installed it correctly in the first place. I have informed Empire, that with all considered and they way they have behaved throughout this event, that I have terminated any further discussion, and that I would have the re stretch completed by another firm. That was completed on the 29th of November for $175.00, far from what Empire was going to charge. We will not recommend nor refer Empire for anything in future and consider their business practices and customer care to be absolutely abysmal. They were also informed that my "hold harmless agreement" and my signature on that form to be null and void since they did not fulfill their part of the agreement.
Sincerely,
Michael [redacted]
We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...
hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot. We do not price match individual line items. We appreciate the customer’s feedback and consider...
We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof. We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer about the damages and agreed upon a resolution
with a signed agreement. We appreciate the customer’s feedback and look forward
to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us. Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messages. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
3rd party inspection was completed in November 2013. The...
inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.
Complaint: 11640792
I am rejecting this response because: I have received nothing...
from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem. So far everyone that I have talked to has told me a different way this should have been handled. This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.
We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]
Complaint[redacted]
I am rejecting this response because: Empire has been nothing but resistive to any resolution, and when we supplied and signed a rediculous "no harm agreement, promising not to say anything derogatory or of a defamatory nature PRIOR to completion of any repair, before the required date, they informed us that they did not get it, that I missed the deadline date,and that I needed to resend it. In addition, because they could not locate the faxed "gag" agreement, they told me they would not be able to complete the repair as scheduled. I have the fax report showing the date and time it was sent. Empire also emphasized that they are absorbing a fee of approx 800.00 that they originally expected me to pay for repair of the carpet that would not have occurred if they had installed it correctly in the first place. I have informed Empire, that with all considered and they way they have behaved throughout this event, that I have terminated any further discussion, and that I would have the re stretch completed by another firm. That was completed on the 29th of November for $175.00, far from what Empire was going to charge. We will not recommend nor refer Empire for anything in future and consider their business practices and customer care to be absolutely abysmal. They were also informed that my "hold harmless agreement" and my signature on that form to be null and void since they did not fulfill their part of the agreement.
Sincerely,
Michael [redacted]
We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...
hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot. We do not price match individual line items. We appreciate the customer’s feedback and consider...
this matter resolved.
We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof. We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]