Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016. We have emailed the customer receipts with the transaction...
numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled this order and issued a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
After doing extensive research with our accounting department, all refunds on our part have been processed. The customer has been conveyed this info and she recently ended her dispute with her CC company after our refund was processed.The breakdown is as follows:12/12/16 – Our initial charge, $245.0012/13/16 – Amount disputed by customer, credit card issuer issued provisional refund to card12/16/16 – Full refund processed by us, $245.00The credit card issuer would have then removed the provisional refund as we issued the full refund to the customer’s credit card. We recommend the customer contact their card issuer for any further questions. .
We appreciate the customer contacting us regarding their concerns. The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016. We thank the customer for taking the time to...
We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet
Complaint: [redacted]
I am rejecting this response because: Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking. When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this. I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation. [redacted] stated they used a leveler, they did not, I was even told as such. According to other flooring company's, this is too much to pay. [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration. The contract conveniently is not dated as well. I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us. I do not wish this to happen to another customer! I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong. What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking. Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did. Still my Husband and I are very unhappy customer's. I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking. This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]
We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:Empire did...
NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...
feedback and look forward to amicably resolving
this matter.
Complaint: [redacted]
I am rejecting this response because:yes they were willing to...
replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option, therefore I do not seek Empire to install more carpet at no cost.
Sincerely,
[redacted]
Initial Business Response /* (1000, 15, 2015/07/24) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to replace his quarter rounds with primed white quarter rounds or prefinished quarter rounds. The customer did not like either option...
and requested raw wood quarter rounds, which we do not carry and were not part of the contract. The customer agreed to purchase the raw wood quarter rounds himself, and we will reimburse him for the cost and install them. The customer accepted this offer, but advised that he will not be ready for the service for several weeks, as he will be out of town. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/07) */
Empire Today contacted me while I was on vacation, I was told by them that they would replace the crown molding that they installed in my home that was not what was suppose to be installed. I was told if I go buy the crown molding that they were suppose to install to start with that they would reemburse me for the molding. I bought the molding this passed monday, I was called by empire this passed monday while I was at work, I told them to call me back because I was very busy and couldnt talk. I waited for them to call back all day monday and got no call. I tried calling them to let them know I had the molding. I call for the next two days and left messages after messages, I got no responce from them. Finally late wednesday I got them to call me back after repeated attemps to contact them. I was told they would be at my house thursday between 8 am and 12. I had to take off work so someone would be here when they came. Not only did they not show up they never called me to let me know they wasnt coming. I tried to call empire here in georgia and got no where, I call another number for empire 4 times and each time I was told someone would call me back, that has of yet to happen.I lost over $300.00 dollors because I had to take off work, plus the $62.00 for the material I had to buy, that they said they would install today. If there sales rep had told the truth about the crown molding to start with, maybe none of this would have happen, if there customer service rep had told the truth I wouldnt be having to file another complaint with the Revdex.com again, They cant even get anyone at the[redacted] Empire location to answer a phone. If this is the way Empire Today does business I dont recommend anyone doing business with them. I want my floor fixed and I want my money reimbursed to me asap. I didnt even tell in the first complaint about the sales rep telling me the floor wouldnt show shoe or feet prints on the floor after you walk on it, but it does it shows everything, you have to mop it every day if you want it looking like it should
Final Business Response /* (4000, 23, 2015/08/12) */
We regret the missed appointment and any inconvenience that occurred as a result. We have been in contact with the customer, and the repairs were completed on August 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016. We have emailed the customer receipts with the transaction...
numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled this order and issued a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
After doing extensive research with our accounting department, all refunds on our part have been processed. The customer has been conveyed this info and she recently ended her dispute with her CC company after our refund was processed.The breakdown is as follows:12/12/16 – Our initial charge, $245.0012/13/16 – Amount disputed by customer, credit card issuer issued provisional refund to card12/16/16 – Full refund processed by us, $245.00The credit card issuer would have then removed the provisional refund as we issued the full refund to the customer’s credit card. We recommend the customer contact their card issuer for any further questions. .
We appreciate the customer contacting us regarding their concerns. The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016. We thank the customer for taking the time to...
provide feedback on their order.
Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.
We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet
Complaint: [redacted]
I am rejecting this response because: Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking. When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this. I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation. [redacted] stated they used a leveler, they did not, I was even told as such. According to other flooring company's, this is too much to pay. [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration. The contract conveniently is not dated as well. I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us. I do not wish this to happen to another customer! I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong. What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking. Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did. Still my Husband and I are very unhappy customer's. I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking. This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]
We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:Empire did...
NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...
feedback and look forward to amicably resolving
this matter.
Complaint: [redacted]
I am rejecting this response because:yes they were willing to...
replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option, therefore I do not seek Empire to install more carpet at no cost.
Sincerely,
[redacted]
Initial Business Response /* (1000, 15, 2015/07/24) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to replace his quarter rounds with primed white quarter rounds or prefinished quarter rounds. The customer did not like either option...
and requested raw wood quarter rounds, which we do not carry and were not part of the contract. The customer agreed to purchase the raw wood quarter rounds himself, and we will reimburse him for the cost and install them. The customer accepted this offer, but advised that he will not be ready for the service for several weeks, as he will be out of town. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/07) */
Empire Today contacted me while I was on vacation, I was told by them that they would replace the crown molding that they installed in my home that was not what was suppose to be installed. I was told if I go buy the crown molding that they were suppose to install to start with that they would reemburse me for the molding. I bought the molding this passed monday, I was called by empire this passed monday while I was at work, I told them to call me back because I was very busy and couldnt talk. I waited for them to call back all day monday and got no call. I tried calling them to let them know I had the molding. I call for the next two days and left messages after messages, I got no responce from them. Finally late wednesday I got them to call me back after repeated attemps to contact them. I was told they would be at my house thursday between 8 am and 12. I had to take off work so someone would be here when they came. Not only did they not show up they never called me to let me know they wasnt coming. I tried to call empire here in georgia and got no where, I call another number for empire 4 times and each time I was told someone would call me back, that has of yet to happen.I lost over $300.00 dollors because I had to take off work, plus the $62.00 for the material I had to buy, that they said they would install today. If there sales rep had told the truth about the crown molding to start with, maybe none of this would have happen, if there customer service rep had told the truth I wouldnt be having to file another complaint with the Revdex.com again, They cant even get anyone at the[redacted] Empire location to answer a phone. If this is the way Empire Today does business I dont recommend anyone doing business with them. I want my floor fixed and I want my money reimbursed to me asap. I didnt even tell in the first complaint about the sales rep telling me the floor wouldnt show shoe or feet prints on the floor after you walk on it, but it does it shows everything, you have to mop it every day if you want it looking like it should
Final Business Response /* (4000, 23, 2015/08/12) */
We regret the missed appointment and any inconvenience that occurred as a result. We have been in contact with the customer, and the repairs were completed on August 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...
check. We appreciate the customer's feedback.
The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.
Service was completed as agreed. We thank the customer for the feedback.