Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet
We appreciate the customer contacting us with their concerns.
The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stained. We have canceled the customer’s contract and issued a full refund of the deposit paid.
Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.
We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.
We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer by email and requested estimates to repair the scratched paint. The customer also contacted us regarding an allegation that the installers stole her husband’s wedding ring. We take such...
allegations very seriously and have requested the customer file a police report.
Complaint: [redacted]
I am withholding accepting the response by the business. It is correct that I have been contacted, and...
the business has promised to reimburse for cleaning the damaged carpets. However the carpets have not been cleaned yet (i have scheduled a cleaning when I return from an overseas trip), and the company has not actually reimbursed me for that cost. Given the performance of the company in the past, I'll wait to have their behavior back up their promises. Still, The final product is of a sub-professional quality and I asked for monetary relief as a result of that. I have not included the amount of time it has taken and the hours lost of my work time (loss of income) due to non-performance - no-shows - caused by the company. I have suggested that a certain amount of the contract price be returned.
I will inform the Revdex.com if/when the carpet cleaning is complete, assuming that the damage is resolved, and the company has indeed reimbursed us for that cost.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...
Complaint: [redacted]
I am rejecting this response because:yes they were willing to...
replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option, therefore I do not seek Empire to install more carpet at no cost.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 29, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016. We have emailed the customer receipts with the transaction...
numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because: Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking. When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this. I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation. [redacted] stated they used a leveler, they did not, I was even told as such. According to other flooring company's, this is too much to pay. [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration. The contract conveniently is not dated as well. I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us. I do not wish this to happen to another customer! I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong. What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking. Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did. Still my Husband and I are very unhappy customer's. I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking. This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...
feedback and look forward to amicably resolving
this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet
We appreciate the customer contacting us with their concerns.
The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stained. We have canceled the customer’s contract and issued a full refund of the deposit paid.
Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.
We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.
We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer by email and requested estimates to repair the scratched paint. The customer also contacted us regarding an allegation that the installers stole her husband’s wedding ring. We take such...
allegations very seriously and have requested the customer file a police report.
Complaint: [redacted]
I am withholding accepting the response by the business. It is correct that I have been contacted, and...
the business has promised to reimburse for cleaning the damaged carpets. However the carpets have not been cleaned yet (i have scheduled a cleaning when I return from an overseas trip), and the company has not actually reimbursed me for that cost. Given the performance of the company in the past, I'll wait to have their behavior back up their promises. Still, The final product is of a sub-professional quality and I asked for monetary relief as a result of that. I have not included the amount of time it has taken and the hours lost of my work time (loss of income) due to non-performance - no-shows - caused by the company. I have suggested that a certain amount of the contract price be returned.
I will inform the Revdex.com if/when the carpet cleaning is complete, assuming that the damage is resolved, and the company has indeed reimbursed us for that cost.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...
check. We appreciate the customer's feedback.
The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.
Service was completed as agreed. We thank the customer for the feedback.
Complaint: [redacted]
I am rejecting this response because:yes they were willing to...
replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]
The local office reached out to the customer by email regarding their request for repairs.
Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option, therefore I do not seek Empire to install more carpet at no cost.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 29, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016. We have emailed the customer receipts with the transaction...
numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because: Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking. When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this. I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation. [redacted] stated they used a leveler, they did not, I was even told as such. According to other flooring company's, this is too much to pay. [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration. The contract conveniently is not dated as well. I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us. I do not wish this to happen to another customer! I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong. What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking. Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did. Still my Husband and I are very unhappy customer's. I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking. This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]
Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...
feedback and look forward to amicably resolving
this matter.