We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on August 25, 2016 and offered to remove the laminate flooring from the stairs, and replace with carpet. The customer asked us not to contact her further as she is consulting with her...
[redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd. It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for. We paid to have laminate and carpet installed on the 19th of November. Our moving truck was to arrive on the 20th. We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in. We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday. It wasn't until we called Empire that they told us what was happening. This was after we confirmed with them the day and week prior. The customer service was less than helpful. They were continuously flip. When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do. This is unacceptable. We expect more than just $200 as compensation. They failed on their end. We want more money back.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for payment. We apologize for any inconvenience.
Initial Business Response /* (1000, 5, 2015/02/03) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that the credit for the overcharge was processed on January 27, 2015 and that it can take up to five business days for it to be...
reflected back on his credit card. We offered the customer an additional $150 refund for customer satisfaction and good will, but he declined this offer. We appreciate the customer's feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and all repairs have been completed to the laminate flooring. The tiles to repair the fireplace have yet to be located to make the necessary repairs. Empire is in conversations with the...
customer on how to progress with the resolution of the fireplace damage. The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction.
For customer satisfaction, we are refunding a portion of the service fee. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.
We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would discuss the offer with their spouse. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday, June 25th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because it does nothing to fix the mistake they made when making a ridiculously low quote.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floor. He told me that I would not have any problems with the floor. If I had been told this was not the floor to go with I would have went a different way. He must have just wanted to make a sale. This was clearly talked about and I went on what he stated to me. They are willing to replace the floor but they want an additional $ 1500.00 to do it. I just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. 3rd party inspection found no install or manufacturing defects. The local office has reached out to the customer to provide a copy of the inspectors report.
We have been attempting to
contact the customer via telephone and email regarding the agreement we sent
her, but the customer has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on August 25, 2016 and offered to remove the laminate flooring from the stairs, and replace with carpet. The customer asked us not to contact her further as she is consulting with her...
attorney.
Complaint:...
[redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd. It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for. We paid to have laminate and carpet installed on the 19th of November. Our moving truck was to arrive on the 20th. We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in. We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday. It wasn't until we called Empire that they told us what was happening. This was after we confirmed with them the day and week prior. The customer service was less than helpful. They were continuously flip. When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do. This is unacceptable. We expect more than just $200 as compensation. They failed on their end. We want more money back.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for payment. We apologize for any inconvenience.
Initial Business Response /* (1000, 5, 2015/02/03) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that the credit for the overcharge was processed on January 27, 2015 and that it can take up to five business days for it to be...
reflected back on his credit card. We offered the customer an additional $150 refund for customer satisfaction and good will, but he declined this offer. We appreciate the customer's feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and all repairs have been completed to the laminate flooring. The tiles to repair the fireplace have yet to be located to make the necessary repairs. Empire is in conversations with the...
customer on how to progress with the resolution of the fireplace damage. The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction.
For customer satisfaction, we are refunding a portion of the service fee. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.
We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would discuss the offer with their spouse. We...
appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday, June 25th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
The local office has contacted the customer and discussed options for resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because it does nothing to fix the mistake they made when making a ridiculously low quote.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floor. He told me that I would not have any problems with the floor. If I had been told this was not the floor to go with I would have went a different way. He must have just wanted to make a sale. This was clearly talked about and I went on what he stated to me. They are willing to replace the floor but they want an additional $ 1500.00 to do it. I just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. 3rd party inspection found no install or manufacturing defects. The local office has reached out to the customer to provide a copy of the inspectors report.
We have been attempting to
contact the customer via telephone and email regarding the agreement we sent
her, but the customer has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.