For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time. The project was finally finished after a month's worth of stress and silence from Empire Today. I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The repairs have been completed, and we also offered the customer a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged material. The local office has reached out to the customer to schedule.
(The consumer indicated he/she DID NOT accept the response from the business.)
The installers indeed came on October 10th and I am indeed glad that its finally completed. However it took three months and calling to reschedule every single week of those three months to have it completed. I asked for a discounted price on installation and have not received restitution yet.
Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....
We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We've offered a significant refund of the purchase price to resolve this amicably. The customer advised she would review with her husband and reply.
We look forward to the customer's positive response to our offer.
The previously installed floor, the one destroyed by the flood in the customer’s home, never had any complaints. The customer never called regarding any issues, no inspections were completed, and no claim was made to the manufacturer on the installed floor. During the replacement the paid for due to the flood destroying the installed floor, the new material was found to have an issue with the locking tongue & groove. As such, the customer was upgraded at no additional cost to them. Nothing was refunded by the manufacturer. No reimbursement is due to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on May 18, 2017. Further the agreed upon discount for not completing take-up was processed prior to the customer’s finance account being charged. We thank the customer for their feedback.
We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.
We appreciate the customer contacting us regarding their concerns. Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016. We look forward to working with the customer on...
We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.
We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the order and refunded their deposit. We appreciate the customer’s feedback and consider this matter resolved.
For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time. The project was finally finished after a month's worth of stress and silence from Empire Today. I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The repairs have been completed, and we also offered the customer a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged material. The local office has reached out to the customer to schedule.
(The consumer indicated he/she DID NOT accept the response from the business.)
The installers indeed came on October 10th and I am indeed glad that its finally completed. However it took three months and calling to reschedule every single week of those three months to have it completed. I asked for a discounted price on installation and have not received restitution yet.
Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....
We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.
We've offered a significant refund of the purchase price to resolve this amicably. The customer advised she would review with her husband and reply.
We look forward to the customer's positive response to our offer.
The previously installed floor, the one destroyed by the flood in the customer’s home, never had any complaints. The customer never called regarding any issues, no inspections were completed, and no claim was made to the manufacturer on the installed floor. During the replacement the paid for due to the flood destroying the installed floor, the new material was found to have an issue with the locking tongue & groove. As such, the customer was upgraded at no additional cost to them. Nothing was refunded by the manufacturer. No reimbursement is due to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on May 18, 2017. Further the agreed upon discount for not completing take-up was processed prior to the customer’s finance account being charged. We thank the customer for their feedback.
We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...
look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.
We appreciate the customer contacting us regarding their concerns. Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016. We look forward to working with the customer on...
future home improvement projects.
We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.
We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the order and refunded their deposit. We appreciate the customer’s feedback and consider this matter resolved.