We appreciate
the customer contacting us regarding his concerns. We regret that the customer
has not yet received the refund. A new refund check, number 665310, was sent
via FedEx to the customer’s provided mailing address on November 20, 2015. We
appreciate the customer’s feedback and look...
Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.
(The consumer indicated he/she DID NOT accept the...
response from the business.)
I accept the refund due me but I am not satisfied with their business methods or resolution. If someone had made an effort to call and sincerely apologize that would have helped. Not once did anyone even offer an apology for having put me in a precarious position with the salesman. Then to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business.
We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...
the customer’s feedback and look forward to
amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori [redacted]
We have spoken with the customer and offered to replace the
affected area at no cost to the customer. The customer accepted this offer, and
the replacement will be scheduled at his convenience. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.
Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...
sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding her concerns. We met with the customer and conducted an inspection on September 1, 2015. We will be following up with the customer to review the results of the inspection and possible...
resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company would follow up with me I could respond but it has been two weeks since the assessment and no one from the company has called me. I called twice but each time the rep told me some one would contact me in 24-48 hrs. The last time I called was 9/11. Still no one has contacted me.
Final Business Response /* (4000, 9, 2015/09/18) */
We have been in contact with the customer and offered a replacement as a customer courtesy. The customer accepted this offer, and the replacement will be completed at the customer's convenience.
Final Consumer Response /* (2000, 11, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the tile flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for May 1,...
2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due. We hope to work with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to personally thank [redacted] in the corporate office for her support and [redacted] with the Atlanta office for responding promptly, effectively, and efficiently to my needs as a customer who has a long history with Empire.As a result of this, I look forward to doing business in the near future with Empire.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We agreed to a partial replacement under warranty. Additionally, we offered a partial refund for customer satisfaction and goodwill. Both the replacement and refund have been processed as agreed.
We appreciate the customer’s feedback regarding this matter.
Installer has been to home and replaced hallway as agreed.
We appreciate
the customer contacting us regarding his concerns. We regret that the customer
has not yet received the refund. A new refund check, number 665310, was sent
via FedEx to the customer’s provided mailing address on November 20, 2015. We
appreciate the customer’s feedback and look...
forward to amicably resolving this
matter.
Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.
(The consumer indicated he/she DID NOT accept the...
response from the business.)
I accept the refund due me but I am not satisfied with their business methods or resolution. If someone had made an effort to call and sincerely apologize that would have helped. Not once did anyone even offer an apology for having put me in a precarious position with the salesman. Then to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business.
We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...
the customer’s feedback and look forward to
amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori [redacted]
We have spoken with the customer and offered to replace the
affected area at no cost to the customer. The customer accepted this offer, and
the replacement will be scheduled at his convenience. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
The local office reviewed with the customer and an amicable resolution was reached. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.
Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...
sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding her concerns. We met with the customer and conducted an inspection on September 1, 2015. We will be following up with the customer to review the results of the inspection and possible...
resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company would follow up with me I could respond but it has been two weeks since the assessment and no one from the company has called me. I called twice but each time the rep told me some one would contact me in 24-48 hrs. The last time I called was 9/11. Still no one has contacted me.
Final Business Response /* (4000, 9, 2015/09/18) */
We have been in contact with the customer and offered a replacement as a customer courtesy. The customer accepted this offer, and the replacement will be completed at the customer's convenience.
Final Consumer Response /* (2000, 11, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the tile flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for May 1,...
2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due. We hope to work with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to personally thank [redacted] in the corporate office for her support and [redacted] with the Atlanta office for responding promptly, effectively, and efficiently to my needs as a customer who has a long history with Empire.As a result of this, I look forward to doing business in the near future with Empire.
Sincerely,
[redacted]
We have spoken to the customer with regard to the stair replacement; the risers would be the same material and color of the flooring.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We agreed to a partial replacement under warranty. Additionally, we offered a partial refund for customer satisfaction and goodwill. Both the replacement and refund have been processed as agreed.
We appreciate the customer’s feedback regarding this matter.