Mountain Land Collection Agency

We respectfully disagree with the information represented in this response It is our intent to work with Mr [redacted] to resolve this debt His code was given to him verbally in the conversation he references in his letter We would be happy to give the code to him again Please feel free to have Mr [redacted] contact Ann at 801-492-Thank you,Cathi M [redacted] Director of OperationsMountain Land Collections, Inc

We have reviewed the complaint submitted by Mr [redacted] Validation of the debt was sent to this consumer on 8-24-indicating amount owed, patient name, service provider, etc However, due to the dispute on the account, we did request that the account be removed from his credit on 8-15- Mountain Land will submit a second manual request to have the account removed from his credit report today as a courtesy to Mr [redacted] , and a copy will be mailed to his address in Georgia.Please feel free to contact me with any further questions.Thank you, v\: [redacted] o\: [redacted] w\: [redacted] Cathi M [redacted] Mountain Land Collections, Inc Director of Operations ###-###-#### Direct Line ###-###-#### Direct Fax / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will, however be posting a follow up complaint if this is not resolvedI appreciate the business's promptness in this matter and look forward to having this resolved Sincerely, [redacted]

I went into the hospital January/February of for emergency Gallbladder removalAll of my costs were covered by Medicaid/Priority Health The first week of August 2016, I get a bill in the mail from Mountain Land Collections stating I have an outstanding balance of 450+ dollarsI contact Priority Health of Michigan (where I was insured at time of charge) and she is just as confused as I amThe bill was payed in from Priority HealthThere is no outstanding bill of that amountIt was payed for She calls Mountain Land Collections for me to inquireThen she calls me back and informs me it has been taken care ofShe has informed the agency that the bill was payed and they "agreed" I looked at my credit score today and there is a derogatory mark against my credit score for a bill that has been payed in fullThis mark was made by Mountain Land CollectionsThey will not remove it from my credit score or report it has been payed

I had a Medical bill for roughly $forwarded to Mountain Land CollectionI called to pay the debt within weeks of the first noticeThey charge interestThey are now charging a $7!!!!! "convenience fee" to pay debts over the phone or online with a credit card--this is SO FAR above and beyond a reasonable charge to utilize a credit card, let alone an HSA card for paying medical bills, it should not be allowedThey are not getting charged ANYWHERE near this amount to process a credit card transaction and feels like a blatant attempt and increasing profitsThey already charge us, the consumer, an interest feeWhen I asked the phone agent what the convenience fee was for, I was told "convenience"--she couldn't even articulate what it was for and immediately went into "calm down" you can just send a check to avoid the costs language with meIt was frustrating and condescending Further, this cost is not disclosed ANYWHERE on the bill, or upfront in the conversationClearly, I

Dear Ms***,We have reviewed the complaint submitted We apologize for any inconvenience this has caused We would like to extend an additional amount of time for you to resolve this issue with your insurance We will request this item be removed from your credit report on 4-15-and will allow you an additional days to work with your insurance Please feel free to contact our General Manager Loren A [redacted] at ###-###-#### if you have further questions.Thank you,Cathi M [redacted] Director of OperationsMountain Land Collections, Inc

We have received the payment information Mr [redacted] has provided and have requested verification of payments from our client As a courtesy to Mr [redacted] , we have requested that the accounts be removed from his credit and no further collection activity will be made We will provide a letter as well as copies of the Universal Deletion Forms that were submitted today to request the items be removed from his credit Thank you Cathi M [redacted] Mountain Land Collections, IncDirector of Operations ###-###-#### Direct Line ###-###-#### Direct Fax

In response to the complaint by Ms. [redacted] , I can respond in general terms as Federal law prohibits me from disclosing specific information on an account without Ms. [redacted] 's permission. Generally, the accounts in or office accrue interest as per Utah State Law. If a consumer is... able to make a lump payment to pay off an account, we can discount that interest in most cases. A convenience fee is only charged when a consumer makes a credit card or ACH payment over the phone. There is ALWAYS an option for the consumer to pay without a convenience fee. We also send physical notices from Mountain Land Collections as well as the Law Office of Quinn Kofford to the consumer. It is our goal to treat every consumer with professionalism. If Ms. [redacted] would like to contact Mountain Land Collections and speak with the President, Marquelle B***, we will do our best to assist her. Marquelle's direct line is ###-###-####. Thank you,Cathi M [redacted] Director of OperationsMountain Land Collections, Inc.

Dear Ms***,We have reviewed your communication and noted your dispute We will provide validation of the debt to the address you have provided to us After you have received this correspondence you are welcome to contact our office to determine what types of arrangements can be made to resolve any outstanding items on your credit report If you would prefer to call our office, please feel free to call 801-492-This is an attempt to collect a debt and any information obtained will be used for this purposeThis communication is from a debt collectorThank you

I have personally reviewed the complaint from Ms*** I have also personally confirmed with our client that the four accounts that were assigned to us were in no way duplicate charges/services In fact, I was able to confirm check in times, check out times, nature of visits, as well as different patients being seen We also have no record of a prior refund being given to this consumer from our office, and feel she may be confusing our office possibly with the original creditor's billing company In an effort to protect the privacy of the patient (s), I will not disclose the services, etc., in this response, but would encourage Ms [redacted] to contact our General Manager, Loren A [redacted] , with any further questions she may have He can be reached at 801-642-Thank you,Cathi M [redacted] Director of OperationsMountain Land Collections, Inc

Dear Revdex.com:We are sorry Ms [redacted] feels like she has been overcharged She has not been Importantly Ms [redacted] is represented by an attorney who has been working with our attorney’s office Perhaps Ms [redacted] should address her questions and confusions to her legal counsel who may then interact with our attorney Alternatively, Ms [redacted] may contact our attorney’s office directly as long as she is no longer represented by her attorney and is willing to expressly state as suchSincerely,Cathi M [redacted] Director of OperationsMountain Land Collections, Inc.801-642-

On I received an automated call from Mountain Land Collections I called back and spoke with Eva She said I owed $for a hospital visit back in I told her I never received any written notification about this collections She told me the notices were sent to my old address She did not even bother to take down my current address I then asked if the collections had been reported to the credit agencies and Eva said that it had I told her that was the only collections on my credit report and I wanted it removed completely from my credit report Eve told me it would be removed after I pay the bill I asked for written verification that if I paid the $it would be removed from my credit Eva told me they don't provide that in writing I told Eva that I needed something in writing and she said that was not possible I told her I was not going to pay the $unless I had a guarantee that it would be removed from my credit Eve said I will notate your account

my attorneys have tried to work with your attorneys several timesThey have been told I have six account with mountain land collection I have threeWhen the charges are shown for the "6" accounts three are exact duplicates of the original threeFurther more when my attorneys even try to discuss all six accounts they have been asked to get a hipaa waiver to even be able to talk about the additional the accountsWhen I signed up for the debt prices thigh which my attorneys work there were only three mountains collection accounts all togetherMountain lands attorney told my attorneys that I hadn't been honest with them in my disclosure of how many accounts I had when I signed upThe credit reports I pulled from all three bureaus at the time I signed up for the services also show only three accountsI'm not against paying what I owe but duplicating accounts to make it so I have to pay double is ridiculousI had and still have no reason to be dishonest is disclosing my debts to my debt help company because I'm trying to take care of them allIt would only hurt me to not disclose them and it wouldn't make the work I'm doing worth it.The vague answers and snooty replies show the difficulty in working with mountain land Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

This collection agency called my on the phone just one time demanding full payment of over $for a collection I told them I didn't have that much money to pay I asked if could make payments and they told me "no" and hung up I didn't hear from them again until more than three months later when they left a court summons on my doorstep They gave me no warning of such an action Then they just about doubled my bill to $900, adding attorney fees and whatever other penalties SO basically a 100% interest rate in a few months I then called the agency to see if I could make small payments and they were only willing to charge me almost $per month for months I told them I couldn't afford that much so they said they would then proceed with legal action I told them my wife is in the hospital recovering and that was had a ton of medical bills but they didn't care they have no flexibility, poor communication, and shady business practices I pray no one has to deal wit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have collection accounts on my credit report from these guys They were not from goods or services that I receivedThey were from medical services my wife received I did pay them today because my wife could not verify that they had been paid already I asked them to remove the accounts from my credit report and I was told they would not because I knew about the collection from a year ago I did but had asked my wife to take care of it and she thought she hadEither way it should not be on my recordThey claim in their office I am the primary person on their records I neither received services nor signed any collection agreement with the care provider to pay for services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only problem is it has been going on since I called them on 10/02/when they made the same promiseAlso this is adding interest to what they said is owed and I feel till this is resolved, they should not being adding interest to the caseI do appreciate it not being put on my credit report and want to get this resolvedI also called Johnathan at Central Utah Clinic and they are sending me a complete copy back to March and will highlight anything I have missed and what might be leftAlso they will highlight all my payments which should total the $that is showing paid by my Bank Sincerely, [redacted]

My initial contact from this company was a representative over a year after services rendered for a child’s emergency room visitWe had paid all of the bills related to the incident and was not aware of the one Mountain land was trying to collectThe agent was extremely rude and when I asked for information she didn’t have any besides the amount and provider of EPICIn asking questions, they received the bill in December of and didn’t make contact until February or March Oddly enough daily interest was being added to the bill for the 3+ months while they didn’t contact meWhen I challenged the agent that the practice of letting collections age just to increase the interest is immoral and a poor way to do businessShe ended the call promising to mail out a detailed breakdown to my address that I gave herThis breakdown didn’t arrive for over weeks and wasn’t detailed at all, all while raising the interest even higherShortly after I was contacted by a law firm threat

Mountain Land Collections Incsent me a unitemized collections bill for a total of $933.80, requested by client: Emergency Physicians Integrated Care (EPIC)I hadn't heard of EPIC, though after research, I found one or some of their physicians are located in a StMarks hospital, which I had visited for a medical emergency in That is the only connection I have to EPICKnowing that my bill for that visit had already been paid for, I decided to investigate into the collections notice furtherAfter visiting Mountain Land Collections Inc.'s website, I knew something was wrongThe "Pay my bill" page asks for credit card information and contact information immediately, before allowing the user to see any information about the collectionMost online payments require you add an account number so you may see your claim or bill, and THEN you decided when, what, and how, you will payI decided not to enter any informationUpon further research of the company's reviews, I found that

I went into the hospital January/February of for emergency Gallbladder removalAll of my costs were covered by Medicaid/Priority Health
The first week of August 2016, I get a bill in the mail from Mountain Land Collections stating I have an outstanding balance of 450+ dollarsI contact Priority Health of Michigan (where I was insured at time of charge) and she is just as confused as I amThe bill was payed in from Priority HealthThere is no outstanding bill of that amountIt was payed for
She calls Mountain Land Collections for me to inquireThen she calls me back and informs me it has been taken care ofShe has informed the agency that the bill was payed and they "agreed"
I looked at my credit score today and there is a derogatory mark against my credit score for a bill that has been payed in fullThis mark was made by Mountain Land CollectionsThey will not remove it from my credit score or report it has been payed