Mountain Land Collection Agency

We respectfully disagree with the information represented in this response.  It is our intent to work with Mr. [redacted] to resolve this debt.  His code was given to him verbally in the conversation he references in his letter.  We would be happy to give the code to him again.  Please feel free to have Mr. [redacted] contact  Ann at 801-492-9505. Thank you,Cathi M[redacted]Director of OperationsMountain Land Collections, Inc.

Complaint: [redacted]
I am rejecting this response because:I called Ann and left a message on her voicemail letting her know that I cannot afford $180 per month right now and to respond to this message with resolution.  I can pay $50 per month.  I will not remove this complaint on Revdex.com.org until an affordable payment plan is established.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will, however be posting a follow up complaint if this is not resolved. I appreciate the business's promptness in this matter and look forward to having this resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have personally reviewed the complaint from Ms. [redacted].  I have also personally confirmed with our client that the four accounts that were assigned to us were in no way duplicate charges/services.  In fact, I was able to confirm check in times, check out times, nature of visits, as well as...

different patients being seen.  We also have no record of a prior refund being given to this consumer from our office, and feel she may be confusing our office possibly with the original creditor's billing company.  In an effort to protect the privacy of the patient (s), I will not disclose the services, etc.,  in this response, but would encourage Ms. [redacted] to contact our General Manager, Loren A[redacted], with any further questions she may have.  He can be reached at 801-642-0899. Thank you,Cathi M[redacted]Director of OperationsMountain Land Collections, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to the complaint by Ms. [redacted], I can respond in general terms as Federal law prohibits me from disclosing specific information on an account without Ms. [redacted]'s permission.  Generally, the accounts in or office accrue interest as per Utah State Law.  If a consumer is...

able to make a lump payment to pay off an account, we can discount that interest in most cases.  A convenience fee is only charged when a consumer makes a credit card or ACH payment over the phone.  There is ALWAYS an option for the consumer to pay without a convenience fee.  We also send physical notices from Mountain Land Collections as well as the Law Office of Quinn Kofford to the consumer.  It is our goal to treat every consumer with professionalism.  If Ms. [redacted] would like to contact Mountain Land Collections and speak with the President, Marquelle B[redacted], we will do our best to assist her.  Marquelle's direct line is ###-###-####.  Thank you,Cathi M[redacted]Director of OperationsMountain Land Collections, Inc.