Mountain Land Collection Agency

I have collection accounts on my credit report from these guys
They were not from goods or services that I receivedThey were from medical services my wife received
I did pay them today because my wife could not verify that they had been paid already
I asked them to remove the accounts from my credit report and I was told they would not because I knew about the collection from a year ago
I did but had asked my wife to take care of it and she thought she hadEither way it should not be on my recordThey claim in their office I am the primary person on their records
I neither received services nor signed any collection agreement with the care provider to pay for services

They give you a robo call without any information and make you call them backThese calls come over and over until you finally give in and call them backThen, they won't tell you anything unless you give them name and phone number, which sounds like a phishing scamI finally gave in and they then told me it was a wrong numberThey have been calling me repeatedly, all for a wrong number - they refuse to verify their information and if I don't give in and give them my info they will keep calling me back indefinitelyThis is harassmentI've never experienced worse customer service and it should be illegal to force us to call them and give out personally identifiable information (which is exactly what scammers do)This business model has to be changed

This collection agency called my on the phone just one time demanding full payment of over $for a collection I told them I didn't have that much money to pay I asked if could make payments and they told me "no" and hung up I didn't hear from them again until more than three months later when they left a court summons on my doorstep They gave me no warning of such an action Then they just about doubled my bill to $900, adding attorney fees and whatever other penalties SO basically a 100% interest rate in a few months
I then called the agency to see if I could make small payments and they were only willing to charge me almost $per month for months I told them I couldn't afford that much so they said they would then proceed with legal action I told them my wife is in the hospital recovering and that was had a ton of medical bills but they didn't care they have no flexibility, poor communication, and shady business practices I pray no one has to deal wit

Mountain land collections called me and stated I had an outstanding amount owed to *** *** *** *** *** *** *** of I explained to them that *** had deducted a month from my credit card from 2/25/thru 12/3/and that the bill was paid in fullI then received a Request for Payment from Mountain Land Collections on 02/29/stating I owed the above amount and had day to dispute it or a negative credit entry may be placed on my credit reportThe letter stated that if I disputed the amount owed within days they would send me validation of the debit before any negative entry would be placed on my credit reportOn 3/8/ I had my attorney draft a letter responding to the Demand for Payment and sent them my credit card ledger showing all the payments were deducted from my credit card every month from 2/25/thru 12/03/they did not responded to the letter or send me or my attorney anythingOn 05/03/while attempting to refina

We are currently researching Mr***'s claims of payment, and are awaiting a response from our client. Once the balance is confirmed as accurate, we will be happy to send Mr*** an itemization of his charges and payments to the provider. At this time, the account has not reported
on Mr***'s credit and we are holding any reporting until we can research the payments further. Once the account is resolved, we will be happy to send Mr*** a letter indicating his account is resolved and his credit was not affected.Thank you,
Cathi M***
Mountain Land Collections,
Inc.Director of Operations
###-###-#### Direct Line
###-###-####
Direct Fax

First off I will say we definitely had some medical accounts that we couldn't pay and they deserved to be sent to collections so there's no debating that Last summer we started a debt settlement program and entered all accounts we had into the program so that we could get things paid off I used letters, statements, and our credit reports to pull all accounts, especially collection accounts We had different places that had sent our accounts to collections through Mountain Land The company we have been using to help us get our debt paid off started working with Mountain Land to negotiate a settlement for the accounts they'd been hired to collect on As things were going along and the negotiations were taking place we received a summons to court about those accounts Even as this happened Mountain Land and our debt relief company came to a settlement on the accounts I sent the summons to our debt company and they were confused as well because their negotiators had worked

Mountain land collections called me and stated I had an outstanding amount owed to *** *** *** *** *** *** *** of I explained to them that *** had deducted a month from my credit card from 2/25/thru 12/3/and that the bill was paid in fullI then received a Request for Payment from Mountain Land Collections on 02/29/stating I owed the above amount and had day to dispute it or a negative credit entry may be placed on my credit reportThe letter stated that if I disputed the amount owed within days they would send me validation of the debit before any negative entry would be placed on my credit reportOn 3/8/ I had my attorney draft a letter responding to the Demand for Payment and sent them my credit card ledger showing all the payments were deducted from my credit card every month from 2/25/thru 12/03/they did not responded to the letter or send me or my attorney anythingOn 05/03/while attempting to refina

I never knew I had money owed to a Revere Health, nor that it had gone to collectionsMountain Land never contacted me in any wayThey said they mailed a bill out to me, but I never got one they never calledI found out from a company who was watching my creditI contacted them and told them I was going to try and work with Revere HealthNever heard from them again till I was contacted by an attorney

I had a Medical bill for roughly $forwarded to Mountain Land CollectionI called to pay the debt within weeks of the first noticeThey charge interestThey are now charging a $7!!!!! "convenience fee" to pay debts over the phone or online with a credit card--this is SO FAR above and beyond a reasonable charge to utilize a credit card, let alone an HSA card for paying medical bills, it should not be allowedThey are not getting charged ANYWHERE near this amount to process a credit card transaction and feels like a blatant attempt and increasing profitsThey already charge us, the consumer, an interest feeWhen I asked the phone agent what the convenience fee was for, I was told "convenience"--she couldn't even articulate what it was for and immediately went into "calm down" you can just send a check to avoid the costs language with meIt was frustrating and condescending
Further, this cost is not disclosed ANYWHERE on the bill, or upfront in the conversationClearly, I

I received a letter from these people last year saying that I owed Revere Health almost $ I am not a patient of Revere Health, and never have been I contacted Mountain Land Collection Agency, and explained that a mistake had been made They were rude and extremely unprofessional I went to Revere Health, and they contacted Mountain Land Collection Agency, and explained to them that a mistake had been made, and I was not a patient of their's and didn't owe them any money Revere Health was very professional and helpful I went to Mountain Land Collection Agency again to make sure that the matter was settled I was told that it would be cleared up, and would not be on my record I just got my credit report, and this is still on there These people are not only rude and unprofessional, they are liars, and totally incompetent Don't do business with these is

Mountain land called my year-old college daughter regarding an "unpaid" medical claimThey called her at work, then immediately on her cell phone (she was busy and offered to call them back)When she answered the phone they bullied her, demanding that she pay $immediately or that the bill would gain interest every dayThe woman said she was an attorney (she wasn't) and said insurance wouldn't pay this because it was too old, that she needed to pay it immediatelyWe have Blue Cross and were unaware whether this bill was unpaidLooks like problems/lies to me: 1) They are not allowed to call a person at their job during work hours, 2) she claimed to be a lawyer, and 3) this bill is ineligible for insurance coverage as it is a year old

I never knew I had money owed to a Revere Health, nor that it had gone to collectionsMountain Land never contacted me in any wayThey said they mailed a bill out to me, but I never got one they never calledI found out from a company who was watching my creditI contacted them and told them I was going to try and work with Revere HealthNever heard from them again till I was contacted by an attorney

I never received a letter from this company regarding a collection on my accountI found out about it when it showed up on my credit reportI called the medical office that it came from to find out what it was for and discovered that they had the wrong address which is why I wasn't receiving the medical bill in the first placeHowever, since it was already in collections I had to call themI called, they sent me to their attorney's voice mailI left a message there and didn't hear backI called back a couple months later to find out they had left me messages, but never followed up as it was during school hours and I don't answer calls when they don't identify who they are, and they admitted that the letter they sent out only once in March looks like junk mailYet, they never follow up to see if anyone actually gets the notice or the voice mails they leave and assume that people are getting themThen they charge monthly fees whether you know about it or notThen they are very rude and state that they don't send out monthly notices ever and assume that you are going to pay without getting a notice even if they haven't confirmed that you know about itHow can anyone pay if they don't know about it, let alone where, or how, etcIt is very frustrating when one is trying hard, and being a teacher who has several other medical bills, yet trying to keep caught up on it all to get this from a company that should be trying to work out terms of repayment rather than saying you only have one option: pay in full when you may not have the moneyIt is ridiculousThey and their lawyers really need a course in best practicesIf sending out a notice like this it should be signed certified by the recipient to ensure they have received it, adequately labeled so not to be mistaken as junk mail and thrown out, and then followed up on courteously to help people pay rather than discourage any payment whatsoever

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The reason Mountain Land Collections, Incmust first obtain a HIPAA release before releasing evidence of the existence of more than three accounts is to protect Ms***’s privacy and to comply with the lawMs*** appears to be relying on her credit report only in lodging her complaint Once an appropriate HIPAA release is obtained from her attorney, we are happy (and even anxious) to provide Ms*** the underlying account information and documents that will, we are sure, clear up her confusion Our aim is to defend our reputation as well as to ensure Ms***’s full understanding of thingsSincerely,Cathi M***Director of OperationsMountain Land Collections, Inc

On December 24th of I overdosed in an attempt to kill myself and panicked and got to a hospitalAfter being treated at the hospital, I was transported via ambulance to a psychiatric ward in another city
Mountainland collections acquired that ambulance bill and sued me without ever sending me a bill or calling me about it and are now garnishing 25% of my wages in the amount of $per week
I don't understand how people can be so slimy as to sue someone for a medical bill from a suicide attempt, and then be fine garnishing their wages when they make less than $per monthI'll never understand that but the people at mountainland collections should know that there's a special place for people that do this kind of thing
I attempted to settle the debt with all of the money I had at the time, and I was lied to by the person on the phone about things I had said previously to them, and told that the only way to settle it was if I paid the amount in full + lawyer fees and court fees in one lump sum payment

At Mountain Land Collections, our goal is to treat each consumer fairly and with respect. We are sorry to hear that you have had a bad experience. Please feel free to contact our General Manager, Loren A***, directly at ###-###-#### to further address your concerns. MrA*** can also explain the Utah Code that allows interest to be charged on accounts owing. As a courtesy to Ms***, we have extended a discount in order to resolve the issues outstanding with our office. Both accounts are now considered paid in full. We have also requested the items be removed from her credit.Thank you,
Cathi M***Mountain Land Collections,
Inc
Director of Operations
###-###-#### Direct Line
###-###-#### Direct Fax

This collection agency called my on the phone just one time demanding full payment of over $for a collection I told them I didn't have that much money to pay I asked if could make payments and they told me "no" and hung up I didn't hear from them again until more than three months later when they left a court summons on my doorstep They gave me no warning of such an action Then they just about doubled my bill to $900, adding attorney fees and whatever other penalties SO basically a 100% interest rate in a few months
I then called the agency to see if I could make small payments and they were only willing to charge me almost $per month for months I told them I couldn't afford that much so they said they would then proceed with legal action I told them my wife is in the hospital recovering and that was had a ton of medical bills but they didn't care they have no flexibility, poor communication, and shady business practices I pray no one has to deal wit

I have collection accounts on my credit report from these guys
They were not from goods or services that I receivedThey were from medical services my wife received
I did pay them today because my wife could not verify that they had been paid already
I asked them to remove the accounts from my credit report and I was told they would not because I knew about the collection from a year ago
I did but had asked my wife to take care of it and she thought she hadEither way it should not be on my recordThey claim in their office I am the primary person on their records
I neither received services nor signed any collection agreement with the care provider to pay for services

I wrote in over a year ago with a complaint that this company billed me two times for the same bill and I ended up paying twice and it took them months and months to refund meI'm pretty sure there is only one man working there who speaks slow and is as rude as h***I finally got refunded, only to be sent more billsI finally made them send me a letter in writing that all was paid off and told them to NEVER contact me againAnd now a year later, I am getting another notice for THE SAME BILL I HAVE ALREADY PAID AND THEY HAVE ALREADY WRITTEN ME A LETTER SAYING I PAIDThey must be a scamThey kept me from getting a loan a year ago because of all of this