Mt. Olympus Water & Theme Park Resort

I have looked over
the reservation and do see that you reserved with a third party and selected
the Village location while reserving. Our pictures online do show the wood
floors as opposed to the carpet, painted head boards, and tells you
"Please be aware that Mt. Olympus Villages are not at the...

Mt. Olympus on site Property ([redacted])." The cancellation policy through a
third party Is listed as "Cancellation policy: When booking through a
third party internet site, you must cancel 5 days prior to your arrival date.
If the reservation Is cancelled within the 5 days your deposit is
nonrefundable.Sorry, but we are unable to give
refunds on early departures."Mt. Olympus does have staff on property 24
hours a day to assist our customers with any Items,Concerns
or issues they may have. I do have in the notes of the reservation that you
inquired about cancelling but when you were told it would have to go through
[redacted] you walked away. We were never informed if you were actually leaving or
staying. If you would tike to discuss any refund you would need to contact
[redacted].Thank you,Mt. Olympus Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have talked with the manager Jason, who was very nice and empathetic.  I appreciate his time and effort in resolving this conflict.    
Regards,
Kelly [redacted]

I do apologize but I am not seeing a reservation under the name provided. I have looked at the website and I see that it states "Rates starting as low as $19.99 per night". This does not say that every day every room will be that rate. Mt. Olympus is a flex rate hotel and our prices do fluctuate...

with availability. If you would like to contact us at 800-800-4997 we would be able to give you the dates that the $19.99 rate is available for. Please keep in mind that the $19.99 rate is also before taxes and fees.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Brian [redacted]

I do apologize for any confusion but an entire stay being refunded was not offered. I have checked our records and show nothing noted in your reservation or no calls made during your stay about any concerns you may have had. If there are any issues or concerns we do have staff on property 24 hours a...

day to assist our customers. Mt. Olympus does have a policy that we do not refund for early departures but in your case we did make this exception and refund you for the night you were asking to drop off. I show that you stayed the 1 night and had full access to the parks during that time and have also discussed this with the General Manager so no further refund can be issued for services that you have received/used. The refund for the second night in the amount of $[redacted] has already been refunded and should reflect in your account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Regards,
Michael [redacted]

Review: the customer service failed to handle my complaint even to the point of laughing at us and the manager I spoke with was very unprofessional when asking for her name to file a complaint in regards to her she refused to give out the information. We ended up leaving and had already canceled our stay before asking her her name for our call to her supervisor to make the complaint she had a smirk on her face the whole time I was talking to her. There was a huge party going on outside our room from other guest and we had asked them several times to keep it down as my child was in the room trying to sleep because he did not feel well.I want my money refunded to me as my stay was the worse ever.Desired Settlement: I would like a refund in full from the night I did not stay there

Business

Response:

Mt. Olympus policy does state that there are no refunds for early departure but I do see that the manager assisting you (Jess) did choose to issue you a partial refund in the amount of $187.63. You were made aware of this partial refund that was issued on 3/7/15. I also see after reviewing the reservation that the noise complaints called in were made before quiet time but we did still send our security up to ask the guests to quite down for you. I also see that when the guest was trying to address the issue themselves before they called the desk they were threatening the other party. When the customer came to the desk to speak to the manager Jess (who did issue her first name just not her last ) they were also threatening her and cursing enough for our staff to feel unsafe and have to call security to assist in the matter. A partial refund was already issued outside of our policy in the amount of $187.36 and no further refund will be made due to company policy as well as the threatening manner caused by this guest to our staff and other customers.

Consumer

Response:

Review: On Sunday Dec. 9, 2013 we called Mt. Olympus to make reservations for Dec. 23,24 and leaving on the 25th. [redacted] found out Monday the 9th of Dec., that he has to work on the 23 and 24th so when he got home from work on Monday the 9th I called to cancel our reservations, they told us that they were going to charge us $30.00 for the cancellation, we are cancelling within 24 hours so how can they legally do that? They can't and there was never a word mentioned on Sunday when I made the reservations about a $30.00 charge.Upon making the reservations they never ever stated that there would be a $30.00 charge for cancellations. I will attach the email from the reservations that they sent to [redacted]. This is what we just got early this afternoon---How can they legally charge you for the $30.00? That is not right and unfair to anyone----12/08/13TO: [redacted] 20720 South Acorn Ridge Dr Frankfort, IL 60423Room Type: Rome 2 Queen RoomDear [redacted]Thank you for your deposit in the amount of $ 150.51. This confirms your reservation with us arriving on Monday, 12/23/13, and departing on Wednesday, 12/25/13. Our records indicate that there will be 2 person(s) in your party. The total cost of your stay, including tax, is $ 306.60. Your remaining balance of $ 156.09 is due upon check-in. (Only the Credit Card holder is needed for check-in time.)Please check your arrival and departure dates carefully. You will be charged for the full number of nights you have reserved. Sorry, but we are unable to give refunds on early departures. (ALL ROOMS AND BUILDINGS ARE NON-SMOKING.)Cancellation policy: If you cancel up to 72 hours prior to check in time, you will be charged a total of $30 as a processing fee. If you cancel within 72 hours of check in time, you will be charged the first night plus taxes and fees. Check in time is anytime after 4:00 p.m. but you may arrive as early as 10:30 am to pre-register, receive wristbands and enjoy the parks until your room is ready. Check out time is at 10:30 a.m. and you may use the parks all day after you check out until they close. We are sorry but we do not accept any pets in our guest rooms.At Check in, please remember to bring the same credit card you made the reservation with or your deposit will be refunded back to the card and another form of payment will be needed.All guests in the room must be 18 years of age with a photo id, unless accompanied by a legal parent or guardian.If you have any questions, please feel free to contact us. We are looking forward to making your stay most enjoyable!LINK FOR DirectionsJoin us on our Facebook page to receive special offers on room rates and discounts. http://www.facebook.com/pages/Wisconsin-Dells-WI/Mount-Olympus-Water-Theme-Park/...⇄ youMt OlympusDesired Settlement: I want all of our money replaced back to our Credit Card

Business

Response:

I do apologize about any confusion but we

do go through the cancellation policy with every reservation made online as

well as over the phone. As you see in the e mail confirmation it does re go

over the cancellation policy. The confirmation does clearly state "Cancellation policy: If you cancel up to 72 hours prior to

check in time, you will be charged a total of $30 as a processing fee. If you

cancel within 72 hours of check in time, you will be charged the first night

plus taxes and fees." So once you make a reservation if you cancel it any time up to

72 hours before your check in date you will be charged a $30 processing fee, if

you cancel within 72 hours of your arrival it is a full forfeit of the 1st

night deposit. For the confusion I would be more than happy to allow that

$30 fee to be used for a future reservation. In order to cancel this

reservation we do need you to contact us at [redacted] to verify some

information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

They can say what they want to about their rules and policy. I am the one that made the reservations and THEY NEVER EVER WENT OVER THE CANCELLATION POLICY WITH ME EVER. THEY OWE US A COMPLETE AND TOTAL REFUND OF $151.06 I BELIEVE IT WAS AND WE WILL NEVER EVER DO ANY BUSINESS THERE EVER. I HAVE 5 GRAND BABIES THAT I WAS BRINGING THERE THIS SUMMER BUT NOT NOW.

SINCERELY,

NINA BERKSHIRE

Business

Response:

I do apologize that you feel this matter is still not resolved even though we do have our cancellation policy clearly stated on our confirmation and in the script we read to our customers. Mt. Olympus has tried to work with you for the confusion by allowing you to use that $30 for a future time which we normally do not do. I have decided to return the whole amount to your card so that this matter can be resolved but it is not because our information is not listed. We have our policies listed online, over the phone, as well as in our confirmation. Below you will see a copy of your cancellation and you should see that refund within 7 to 10 business days.

Review: Made reservations for the wrong building, which was the phone operators mistake. Our family was to be in the Hotel Rome not the Mt. Olympus Village down the road a few miles from the main resort. We upgraded to the correct hotel, only to get an dirty room. Mirrors, bathroom and tub looked like no one cleaned them. The entire room smelt of cigarettes and mold. Looking to get another room but they said that they were booked and had no other rooms. [redacted] the manager came up to our room to take a look and a smell. He ended up apologizing, had a maid come up to clean the bathroom. When we went out for supper that night we bought Lysol and odor absorbers. By day 2 of being in this room my son became very reactive to what ever was in the room to create a stuffy nose, then runny at times , his eyes itched, I started having a sore throat and watery eyes when in the room for awhile. We had to only sleep in the room any other activity needed to be away from the room. [redacted] also stated he would make this right for us. Thinking he was taking money off the bill....NOPE.... come check out time [redacted] was not in. The hotels reception didn't know what to do and neither did we. I paid the bill and called [redacted] when we were back home from our vacation. [redacted] blew me off for a few days then when I kept calling him he finally called me back. He invited us to come back out and try the resort again with the 5 free night stay for all of our trouble. Contact [redacted] again to set up vacation only to find out he NEVER said anything of the sort. He has been very rude to me and very unprofessional through out our talk. If I would have known this I would have contacted the Revdex.com last year regarding Mt. Olympus and [redacted]. Very poor customer service with [redacted].Desired Settlement: I am willing to give this resort another try however I am also willing to just get a refund from the time stayed at Mt. Olympus.

Business

Response:

I have taken the time to review the reservation and see that the top manager did speak to the customer. For reason I cannot discuss in this email the reservation has been noted for a no return. Though we do appreciate return business in some cases there is a situation that occurs when this is something we need to sacrifice. If you would like to go over the reasoning behind our decision please contact us at ###-###-####.

Consumer

Response:

My family and I reserved a block of rooms at amount Olympus Village for a winter weekend getaway but cancelled after we saw the condition of the rooms which we spent $226 a piece for. The rooms were part of very old, outdated buildings from what I believe to be the 60's. It was a cold weekend and the rooms were drafty with doors to the outside. Doors had about an inch gap which allowed cold drafts to enter the rooms and frost on windows. Some bugs in rooms, no head boards, no carpeting, and no warm bedding for winter. Hotel staff informed us they had no other rooms to switch us to and would not give us a discount but agreed to a refund. We spent more than an hour trying to connect with a manager at the front desk to complete a refund as frontline workers did not know how to do it. The manager said we would be given a refund but could not provide us a statement of proof or email confirmation of a 100 refund because their computer system does not show that, but the refund will not show until two weeks on my credit card. We left upset and I called my credit card company and currently disputing charges.

Review: I recently took my family to your park and stayed at your hotel. My reservation number was [redacted]. When I made the reservation online the pictures I was shown was apparently of the main hotel with rooms overlooking the park. When I checked in I was given a room off-site, building 4, room 20620. We didn't get a good look at the room when we first walked in because we wanted to get to the park. Upon arriving back at our room we noticed shoe prints and smashed bugs on the walls, holes in the shower walls, the shower would not drain, and there were literally [redacted] of dust/dirt coming out of the a/c unit.

I immediately called the front desk and explained the defects in the room and requested a transfer. I was told that they would send maintenance. I was put on hold for multiple times over a 30 minute phone call and then hung up on. I called back and had to re-explain the issues and was told that there was nothing they could do until maintenance does an inspection to verify the issues. I asked if they could wait because my family was taking showers and I did not want someone inspecting at that time. We went to dinner shortly after that, around 9pm. The maintenance crew arrived as we were leaving and I personally showed him the issues. I asked him to have the front desk call me with the results of his inspection as soon as he was finished as I would like to switch to a different room. I never received a phone call.

It was shortly after 10pm when we arrived back at the room. I called the front desk for a third time and had to explain everything to another person who's only response to our horrible evening was, and I quote, "So what's your question?" If I didn't have two children under the age of 6, I would have packed up the room and left right then and there. When I woke I found the bed next to the window was partially covered in dust/dirt from the a/c unit.

I then went to the front desk around 8:30am to check out. I explained everything that had happened again and asked to speak to a manager. The receptionist went back and talked to a manager at least three times and all that was offered was a 25% discount for the next time I would stay. I DON'T EVER PLAN ON STAYING AT YOUR HOTEL AGAIN! Nothing was done to resolve the issues we were having and no action was taken on the hotel staff's part to get us into a different room. I had to make the effort to contact the front desk four times! Believe me, I gave them my cell phone number every time. When I asked to speak to a manager, I wanted to speak to the manager. Not wait while the receptionist runs back and fourth three times. This is by far the worst experience I have ever hadDesired Settlement: $117.06 refund for the cost of the room.

Business

Response:

First I do apologize about the misunderstanding in regards to our Village locations. We do have it stated online where you booked that these locations are separate from our parks as well as in the confirmation saying they are offsite and if you would like to upgrade to contact us. I do see in the logs that these were not the issues expressed to our staff and the issue expressed was inspected and not confirmed. What I can do, since you did say you do not wish to stay with us again, is issue summer park passes for your family to use the parks in the future or apply a $40 credit to your account. Please contact us at [redacted] and your account will be noted with these offers.

Review: On August 21, 2013 I had reservations for [redacted], the cost was $222.98. When I arrived for the stay I was given a room about 3 blocks down the street. the location was terrible for a 60 year old to have to walk. The room was not safe ( no chain locks) on the door for added security. We felt us safe and I thought I had made reservation for the main hotel. when I drove to the main building there were never any parking space, so I had to make the decision to walk. The toilet reap of urine, the adjourning walls were so thin that I could hear everything. (It was terrible) I telephone the front desk. Nothing was done. I was put in a terrible situation after traveling for 4 hours. I was only looking for that special place to rest. After I visited the front desk and explain to the manager of my misfortune, she only offer me a $35.00 in house fee. after filing a dispute with the bank I was unable to get this settle, but I was offered a gift certificate : Certificate Number [redacted] in which was given to me by the company. while trying to make a reservation for my stay I was told by [redacted] (manager) I was put on the Black list, in which I could never visit the hotel again... I realize that I don't ever want to visit the hotel again. I will place it on face book, and trip advisorDesired Settlement: I would like to have a full refund regarding this matter.

Business

Response:

I do apologize but unfortunately I am unable to discuss this reservation very much due to the current bomb threats coming to our company from this guest, which the police and federal government are investigating . I can say that both charges were disputed and on 10/18 both charge backs were won. The certificate is not valid due to the disputes and past issues.

Consumer

Response:

Review: My family and I stayed at the Mt Olympus resort on [redacted]/2016. After various issues with the resort, including: dirty room, noise, over crowded parks, no parking, wifi not working, etc. I complained about a couple things but after a while, I decided at wasn't worth it anymore. We were supposed to stay another night, but decided it was better to go home. I went to the front desk and offered my explanation of why I wanted some compensation. The individual at the front desk spoke to her manager and I was told I would get a full refund. I was only credited for the night that we didn't end up staying. After MANY attempts to contact the General Manager, he finally called me back days later. He informed me that there was no one on site that could offer any refund. He also stated that he would not be able to credit that kind of refund also, that would have to come from the owner. As hard as that was for me to believe that he couldn't handle the situation, I went ahead and contacted the owner via social media. I left a message and haven't heard back from anyone since.Desired Settlement: I want the full refund I was promised. Which was $[redacted]

Business

Response:

I do apologize for any confusion but an entire stay being refunded was not offered. I have checked our records and show nothing noted in your reservation or no calls made during your stay about any concerns you may have had. If there are any issues or concerns we do have staff on property 24 hours a day to assist our customers. Mt. Olympus does have a policy that we do not refund for early departures but in your case we did make this exception and refund you for the night you were asking to drop off. I show that you stayed the 1 night and had full access to the parks during that time and have also discussed this with the General Manager so no further refund can be issued for services that you have received/used. The refund for the second night in the amount of $[redacted] has already been refunded and should reflect in your account.

Consumer

Response:

We booked our stay at MT Olympus in Wisconsin dells for a five day four day weekend. It was our first time on vacation with our son who was 7 months old at the time. When we arrived with excitement in our hearts we checked in to our hotel and arrived at our room. Which was nothing like the pictures or description but it was still pretty and we were able to disregard the difference. We went to order some food after a very long and exhausting drive. But our hotel phone didn't work. Once again I dismissed it. Calling for food from my cell phone. Fast forward a day and night later. I wake up around 4:30 to make my son a bottle to my surprise there were two cockroaches crawling on my sons baby food which was sealed. I was so disgusted I immediately started packing our belongings to go check out. While my husband caught the nasty things to bring to the front desk. I spoke with a manager who didn't even say he was sorry but offered to change our rooms. After the last day and a half of disappointment I asked for a refund, which I received 80% of all In $10 dollar bills. Very rude and overall disgusting the way they do business.

Review: My family of four went to the Dells over spring break. We got there after dark as we have a 5 hour drive and when we checked in we were given a map to the building with the room assigned to us. Although it was only about 3 miles away ([redacted]) it took us over a half hour to locate it. We called the front desk three times for help but no one could direct us and the map is incorrect. We finally found our building by pure accident but then couldn't find the room! And there is no lobby so you are on your own. Once in the room we called to see if we could have a coffee pot as their ad suggests that there is coffee in the room. They informed us there was instant sanka in the cup on the microwave which we could use to heat our (dirty) sink water. There were LOTS of spiders and other insects -on the walls, on the floor, in the bathroom, on the beds... The screen that belongs on the window was laying on the ground outside. The window didn't lock, was big enough to fit through easily, and we were on the ground floor. We could hear the neighbors normal conversations clearly as the walls are ridiculously thin. What was worse, they had a crying baby which kept us up at all hours AND we could hear their nighttime activities. The water park is made for very young children and it was overcrowded, loud, and dirty.

And dangerous. I saw sharp edges, slippery floors, and debris on the gound. I've reported this to the health department. The theme park is advertised for all ages yet there is very little for kids to do and absolutely nothing for adults to do. We stopped at the information desk to ask if there was a roller coaster or any adult ride and they told us to go to the bar if we want to have fun. Lastly, we parked in the back of the lot at our building to avoid dings as we have a new vehicle and the parking is VERY tight. Well it rained and then froze so the lot got slippery and we happened to be on a hill so when we turned the vehicle on the next morning and went to back out, we slid into another vehicle and now have a $500 deductible to pay. When we checked out we mentioned all of this and were offered a discounted return! We asked for some kind of compensation for this trip as we have NO plans to return. they credited $40. WOW. It literally cost me nearly a thousand dollars for this terrible experience. I wish we had stayed home. I have written to the company and asked for a follow up but have received no,information.Desired Settlement: I personally would like my $500 deductible to be paid and my stay to be credited back to me. For future guests I would like to see the appropriate departments check the health and safety concerns.

Business

Response:

I have took the time to review the reservation and see some of these issues were addressed to our staff. When the issues were brought up we did set up a new room for the guests to move to on a higher level so noise would not be a further issue. In the reservation I see that the customer accepted the move and then later notified us they would stay in the room they were currently in. Mt. Olympus was trying to correct the concerns we were notified of but at the customers request they stayed in the same location. I do see this reservation was made online where it does list all the activities we have at our parks for both young and older guests. I see that the $40 was issued and since we did try to better accommodate the guest and our efforts were declined the most additional credit I can offer is $30. Mt. Olympus would also not be able to provide compensation for any parking lot accident. Though I do apologize this happened we are not liable for parking lot accidents.

Review: On August 26th 2015, My friend and I went to the Dells for vacation, we thought we were staying at Mount Olympus Resort. The check in process was smooth, but then they showed us on a crappy map where are room was, more then a half a mile from the check in at the main Resort. It took us 22 minutes to find our room after several employees told us different locations.

When we arrived, we found we were staying in a dump, a motel like building, with no upgrades, no office, nothing. We get to our room and their is a tube tv, an open window with no screen, dead and living bugs in the windowsill, unmade beds, just piles of folded blankets and sheets on the end of each bed. These blankets were not warm at all. The sink was broken, water just sprayed everywhere. There was dirt on the tub and floor of the bathroom, the fridge didn't work, destroying our food for our camping trip, their were no ammenities in the room, the channel guide was wrong, and the beds, were the worst.

I called down to the office (.5 a mile away remember) and asked for a new room, they said they couldn't do that. After hanging up I tried to take a shower so I could go out for the night, see the park ect... But the water never heated up. I the amusement park was okay, out of date, with long lines and broken walls, but okay. I called to ask about our free golf, a lady answered and started to answer but then she said "I don't know....." she didn't hang up but I tried to get her attention for several minutes with no response, so I hung up. WHY IS THEIR A RESORT FEE?

I sent an email to management, three times and never heard back. If the card charged ([redacted]) is not refunded, I will seek financial retribution in a more official way.Desired Settlement: Refund ASAP and a comp trip staying in the ACTUAL resort, to see about redeeming this place for my family and kids to come. I like the dells, but need a better experience here.

Business

Response:

I do apologize about any inconvenience you may have encountered during your stay with us. Unfortunately mechanical items do need replacing at times without warning and when a call is received we do send our maintenance team right away to correct the problem. I do see the reservation was made threw a third party agency so they would need to be contacted for any return on this stay, however, I would be able to offer a return discount stay up to 40% and passes for a future time to enjoy the parks. I do see your email expressing your concern but I also see that a response was issued as well. I will have your reservation noted of the discount and passes so at anytime you may contact the supervisor on duty and mention the reservation to redeem this offer.

Consumer

Response:

Review: My husband and I stayed at this hotel with our 2 small children on 4/11/15. The room was without heat for the entire night and instead cold air was blowing in the room. When checking out the next morning, my husband asked for some type of refund due to this as we did not sleep well at all due to the room conditions. We were told that they would not refund any of our money and that we should have called during the night so that they could come and fix it. This was completely unreasonable as our children were sleeping and we did not feel it would have been appropriate to wake them in the middle of the night to have someone come in and fix the heater in our room.

We were also very disgusted by the conditions of the waterpark and therefore did not end up using this feature. The pool area and locker rooms were very dirty and the whole indoor waterpark area was very overcrowded. There was paper all over the floors in the locker rooms and bathrooms. The area surrounding the water was also very dirty. My husband and I ended up leaving immediately because we did not want our children playing here.Desired Settlement: We would like our money refunded for this room. It is compelety unacceptable to not have working heat in a room when it is early April and still cold in the evenings & also due to the fact that their water park was very dirty & overcrowded and we would not let our children play in this area at all.

Business

Response:

I do apologize about any issues you encountered during your stay with us. I have reviewed the account and see that we were not notified of any issues during the stay until check out. Though we do check our rooms to be sure everything is in working order sometimes mechanical items do not give notice before an issue occurs. This is why we like to be notified right away so we can handle the situation and in most cases it is an easy and quick fix. If you would have preferred maintenance not to come to the room at least we could have provided extra blankets if we were made aware. I see that a supervisor was notified of the situation at check out and did offer you a return stay discount or summer passes and the customer declined. Mt. Olympus does request at least the opportunity to handle a situation right away so that it does not ruin our customers entire stay but we were not given this option by the customer. If the customer would like the return discount or summer passes to be issued this is still an option and is noted in the account.

Consumer

Response:

I am rejecting this offer because they did not come even close to providing services that we paid for. The room did not have adequate heat and the water park was dirty and disgusting so we were not able to get any use out of that. It was $193 that was wasted and we could have stayed at another facility and received higher quality. We do not want to stay at this resort EVER again - so their offer to give us 10% off another visit does not satisfy us. We would never spend our hard earned money in their resort again. We expect a refund. We did not contact the service desk because by using the phone or leaving the room during the night would have woke our children up since we were all staying in one room. Once they are awake - they are not easy to get back to sleep. So this was not an option. Also, it would have been unacceptable to have someone come into our room when our children were sleeping to fix the heater. Again, it would have woke our children up. So my husband and I just dealt with the fact that we were freezing and figured we would talk to someone in the morning when we checked out. Their excuse that it was a busy weekend is not acceptable. It is also not acceptable to say that your water park meets inspection when it was obviously very dirty otherwise. Maybe the water meets inspection - but the rest of the area was absolutely horrible! Some of our other family members stayed that weekend as well and left right away as we did because they did not want to expose their children to the unclean area.

Review: We were informed of a deal that was set to expire at midnight. Admission tickets to theme park for $10. We hurried to purchase 4 tickets because this was such a seemingly FANTASTIC deal. When we checked back online another day we realized that the tickets were STILL on sale for $10. I guess the one day only price is not actually correct.

When we arrived at the park we saw that tickets were only $7. Well, it looks like our Great Deal is not so great anymore. I asked the ticket counter person how often they offer the $7 price. She told me that this is the first time she had seen it that low. We purchased new tickets planning to return the $10 ones we purchased online.

Upon calling Mt Olympus customer service we were told that the tickets purchased online were non refundable. I went online to verify that my tickets were in fact not returnable. You must click on a link to verify your terms and conditions, it is not clearly visible upon purchase. That is where I discovered that tickets are now at $5!!!!

I feel like I'm owed some kind of refund. How can you offer a ONE TIME DEAL only to extend it throughout the summer and then have an EVEN CHEAPER ticked at the park.Desired Settlement: I would like a FULL refund of any ticket prices and fees

Business

Response:

I do apologize about your frustration but our park does run specials and promotions throughout the year and are listed as non refundable. I have verified that the $10 tickets were not redeemed so I have refunded the total order of $51.24. Please allow 7-10 business days for this to reflect on your account. These tickets will no longer be valid for redemption.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Mt. Olympus advertises on their web site that the waterpark offers a "plunge down a 10-story water-slide." The water-slide is 2 to 3 stories high, but 10 stories in length. Hardly a 10-story plunge. This deception sets the tone for a very disappointing visit. I highly recommend staying elsewhere.

Review: We booked our stay on 11-28-2015. Arrived the following day on 11-29-2015. When we checked in we were told the location we were staying at was old and rundown. Also was told it was far away from the indoor pool and resort itself. We were told that we should upgrade to a room at the resort as it was newer and didn't feel like a Motel 6. We paid another 28.06 and upgraded our room. We went and checked into our room. After being in the room for about 15 mins we took our little girl to the indoor amusement park. But before walking over to the amusement park we stopped at the front desk and asked if they could call to the people above us and ask them to stop jumping/wrestling on the floor as it sounded like a freight train coming through the ceiling. After about 90 mins in the amusement park we headed back through the pool area and seen how dirty the pool was along with how dirty the resort itself was. ( I have pictures of how dirty the resort is if needed) We arrived back in our room and again it sounded like kids were going to come through our ceiling. We left again and stopped at the front desk for a second time and again asked if they could please help us out. We then left for dinner and heading to town. When we returned about 7pm we headed back to the room and still it there was banging and pounding on the floor. I now have been up to the front desk for the third time in less than 3 hours. I asked to be moved to another room and was told that I couldn't be moved even though they also said they had only 35% of there rooms filled for the night. I went back to our room and grabbed my 3 year old and left the resort. I made sure to stop at the front desk and tell them we were leaving and that I wanted a refund for not staying at the resort.

I reached out to the GM on 11-30-2015 and was told he was out of the office and I would need to talk to Jarred. I left him 5 messages over the last 2 and 1/2 weeks with no return. I called again today and did finally receive a return call from [redacted] (GM) and he stated that there wasn't anything he could do and that he could send me a swimming pass. He must not of listened to my complaints as the POOL WAS DISGUSTING!!!!! [redacted] was rude and made no attempt to fix/rectify the issue. I asked to speak to his supervisor and he stated he answered to nobody. I find that hard to believe as I have found that this resort is owned by [redacted] and [redacted]. When I brought that up I was told the owners were to good to speak to guests.Desired Settlement: I want my credit card refunded as we didn't stay at the resort.

Business

Response:

I do apologize about any misunderstanding but the location

that was selected with our representative was disclosed over the phone as well

as in the email confirmation. I see that you were able to check in at 1:30 pm

so 2 ½ hours prior to the guaranteed check in. I also see that the room was

checked out of at 8:00 pm typically we give no refund for early departures and

this reservation was within the cancellation policy. Whenever we have rooms

available and a guest requests a move we have no issue honoring that request

but I show no request was made. According to the notes when you came to the

desk to check out the keys were thrown on our front desk and no further

comments were made besides saying you will stay elsewhere. I also see on your

reservation you made room charges in the amount of $78.53 and this is why our

general manager offered a refund of $75. I see we have already done our best to

rectify your stay with us but all of our efforts have been declined. We are not

able to refund the full $153.77 because you made room charges and we cannot

give those items away for free as well as refund your stay. If you would now

like to accept the partial refund of $75 and summer passes that we typically do

not do please contact us at ###-###-####.