Murray & Sons came out several times to consult on different ideas we had for the basementThey gave us a quote and were able to start immediatelyTeam was exceptional! They were knowledgeable and efficient and our basement looks beautifulWe are going to have more worked done in the future and will definitely go through Murray & Sons againWe would happily recommend them to anyone looking to do any renovation, big or small!
They were very prompt and came the same dayThe repair that I required was very simple just taking a door off the hinges and sanding down once side to close properlyI would recommend theem to others based on his timeliness, professionalism and end result
As stated Mr [redacted] did talk to a number of people and with each conversation we felt the issues at hand were resolved We now understand the process was akin to telling one person a story and then hearing it weeks later from the 5th person in line, it is nothing like the initial story In the end after speaking to ***, it was agreed the baseboard job would be canceled and a refund of half of the deposit would be issued (half of the initial work had been completed so 25% of the contract was due and payable) That refund was sent to Mr [redacted] as agreed and has not been tendered as of the date of this complaint and until the complaint, Murray and Sons was unaware that the refund had not been received nor any other issues existed We did send our lead installer [redacted] back to walk the job with Mr [redacted] ( [redacted] also installed this job) and they reviewed the sealer concerns, they reviewed the coloring issues as Mr [redacted] saw them and [redacted] discussed options that were available to make changes to the floor now and, [redacted] discussed the possible issues that could arise from those options It is my understanding from [redacted] that Mr [redacted] taped the conversation but refused to participate in the conversation? At this ***e, Murray and Sons stands ready to work with Mr [redacted] rectify the issues as he see them but, without his participation on the options available we are at a standstill As for the refund, we will issue a stop payment on check *** and re-issue that via check and send it certified mail to ensure we have a receipt of the delivery Thx
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMs [redacted] Send me a paid in full that states you will not try to collect the second half of my payment to you and I will consider this case resolved as I will use that money to have my outlet fixedI find it interesting that you have never contacted me personallyThe last person I spoke to was your controller (just prior to the 4th of July) who told me no one was authorized to speak to me any longerYour supervisor [redacted] did have a repair for my outlet, not my switch scheduled and the controller overroad that and said they were not going to do that repair and also threatened me with small claims courtI have had no contact with anyone from your company since then and the only resolution that has been sent through the [redacted] was a copy of my original contractNo offers were ever made to me to resolve this after I made this complaintI don't appreciate being threatened and this complaint was lodged after many phone calls to get the job finished and done properlyYour dry wall worker crossed some wires for my ceiling fan and burned my patio outlet outMy outlet, switch and ceiling fan were all working perfectly before thisThe dry wall was textured as the contract states, however you can see every seam because it was not leveled properly prior to the texturing, again no one from your company has been here to see that in personAgain send me a paid in full and I will pursue my own repairs Regards, [redacted]
The crew who came to work for us was personable, knowledgeable and hard workingThey did a great job both on the roof and in communicating with us throughout the processWe would definitely recommend them to our friends and family
To whom it may concern, I have attached the contract in question First note the contract clearly states the texture and paint options selected by the client, both of which contradict the clients claims (this complaint is based on fraudulent claims) Next, the job did take longer than anticipated and the client was kept informed (construction is not always cut and dry) Lastly, we did send an electrician to check the clients wiring and he found a significant drop in the wires in question leading to the switch and he informed the client this was due to age and deterioration of the wire and yes, the removal and install of the fan could have contributed to this problem but that is what the client contracted to have done, we did not anticipate a problem after the work was completed but we have done our best to try to resolve it (we offered to rewire the line for $our cost) At this time, the client has disputed the charge and has received back 50% of the job cost This is the same amount that we quoted to re run the defective wire in question so we believe this matter should be settled We stand willing to accommodate the client within reason to resolve this matter but we are also ready to look at legal options if she continues to make accusationsPlease let us know how to proceed to get this matter handled with you? Thx [redacted] Murray and Sons Construction LLC
To whom it may concern, Mr [redacted] is a personal friend of our sales manager [redacted] and this complaint was completely un-expected Mr [redacted] job is completed as contracted with an additional $in work completed and not yet paid for The play set install was added as a freebe so it has no bearing on the final contract price of this job)The swing set has not been installed as the grass installed needed time to take hold prior to the install and the additional rain the past few months has left the area in question very wet (the grass will be damaged if the area is to wet) After receiving this complaint I personally called/talked to and walked the entire job with Mr [redacted] and [redacted] to review all concerns and I found the following:ANo leaks were found on the entire job One plugged bubbler head which was located under approx inches of rock sounded like a leak but was not (we have agreed to replace it) The other possible leak seems to be condensation building up under the lid on the valve box (the entire yard is still very wet from the rains so it was not totally possible to tell were the water was coming from yet).BThe areas of "dead grass" in question are not dead The summer bermuda has gone into hibernation and the winter grass has not fully grown in as of yet We have agreed to add some additional seed to this area CWe have replaced a few heads that did not work properly - no dispute here The communication with Mr [redacted] was thru our sales manager and his friend [redacted] so I am unclear on this part of the complaint but I can assure you [redacted] has taken a proactive role in getting this resolved and he is talking to Mr [redacted] every few days until his free gesture is competed Thx
Murray & Sons and their crew were able to complete our bathroom renovation in record timeThe job included new stone flooring, fabricating and installing a new custom vanity, and a new granite countertopThey were involved every step of the way, ensuring that the project was completed on timeWe had a very tight schedule and they were able to meet itWe plan to use them again in the future when we remodel our other bathroom
Murray & Sons set up and break down in our two home showsI'd like to thank them again for their help and making our shows a successTrustworthy, reliable, punctual are the first words that come to my mind in describing them - they are terrific to work with and a well run organizationThanks again for all your support!
Murray and Sons recently did a landscape project for meFrom the design, to a qualified work crew and follow up at job completion they have done an exceptional jobI would give a positive reference to their landscape division Sincerely, [redacted]
I needed some work done on my kitchenMurray & Sons were professional, punctual, and economicalThey gave one of the best estimates and so far their work is excellent (the work is ongoing)They are on time everyday and the crew is friendlyThey work quickly and all the initial estimates are spot onIf you need any work done, I would recommend checking them out
Murray & son did a great job our homeThey went above and beyond to make our house look greatThey fixed items we didn't even ask for and this shows great customer service, very happy with their work and finished on time at a good price
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I worked with [redacted] two projects before and had no issues at all This shows the issues I am having now are caused by the lack of management of Murray and Sons Construction, LLC As the company owner, he shouldn’t blame on his sales manager and should take full responsibility.Business is business The “completion” of the project is to get all items in the contract done, which includes the installation of play set stated in the very beginning Murray and Sons Construction doesn’t finish all items in the contact That’s why after I have paid 90.4% of the project cost, I asked them to finish all items to receive the last 9.6% ($850).Regarding to the comment “needs time for grass to grow before installing the play set”, the grass was installed on October 22, Murray and Sons told us it takes two weeks for grass to grow before the installation of play set There were no heavy rains after the grasses were installed Two weeks later from October 22, 2014, Murray and Sons promised to install the play set on November 8, November 17, and November but they didn’t show up I think they are busy so I didn’t ask until early December Murray and Sons promised again to install the play set on December after I contacted Murray and Sons early December However, no one from Murray and Sons showed up on December After I filed the Revdex.com compliant, Murray and Sons promised to install the play set on January 3, Unfortunately, Murray and Sons broke the promise again.A-The owner plays the word game here on the definition of “leak” Leaking is “water comes from where it shouldn’t be” Currently water jets from outside of the bubbler head due to the improper installation of the head When going through the issues, the owner promised to fix that in the next day He didn’t.A- When checking the wet area around valve box, the owner didn’t try to find the root cause but just find the excuse I don’t accept the “condensation” excuse First of all, the box is half dry and half wet If the wet is caused by condensation, all area inside the box should be wet Secondly, there were no rains around the day the owner came to check the issue However, the rocks deep inside the box are all wet Last but not the least, I have another valve box around installed by other company but that box is always dryA- There are couple water spreaders for grass broken already (or in owner's work, not working properly).B The owner plays the word game again here It has been more than months after the grass installation Winter grasses in other area have grown very well except that spot This indicated the winter grass died in that spot rather than not grew yet.C Murray and Sons did NOT replace heads that don’t work properly.Requests to Murray and Sons: Complete all items below by January 31, then I pay the last 9.6% ($850) of the project cost In the case Murray and Son doesn’t complete all items below by January 31, 2015, Murray and Sons disclaims the right to receive the last 9.6% ($850) of the project costComplete the installation of play set Fix all water leaking from improper installation of the headsFind the root cause of the wet ground around valve box Murray and Sons installed then fix the issueFix the water spreaders that work improperlyAdd additional seed to the area that grasses died.Regards, [redacted] ***
To Whom it may Concern, To date all work contracted for has been repaired/redone or corrected. The screen in question was NOT part of the written contract but was built by our salesman as a favor to the client. At this time, we are willing to build and install the same type/style of screen to settle this matter as "satisfied" with the BBB by Murray and Sons. Thx
Murray and Sons did an amazing job on our landscape projectWe really appreciated their timeliness and the craftsmanship.Thank your for a job well done*** & *** in ***
We were very pleased with the whole projectThe communications were excellentOur location is very remote and caused some minor problems but the contractor handled these situations very professionally
To whom it may concern, in reviewing this complaint please note the number of outstanding reviews we have received for our work - past and current. This job is an acid stain and acid stains are very unique and are always challenging to do. We explain this to all of our clients as the
concrete and its condition can and do make rooms look totally different when done. The installer on this job has done 100's of these and is well versed in the product. Additionally, we always do a large sample as noted in Mr***s complaint to allow a client to see the color, texture and inconsistencies prior to finishing a job. We ask for a signature accepting the color, texture and variations and Mr*** did sign off on all of these items (see attached) as proof of out intent to truly get the client to be involved with the process and avoid these types of issues. Acid stains are beautiful by nature but they are also very artistic, un-controlable and always unique. As for the complaint, Mr*** is an exceptionally nice gentleman and until this complaint had nothing but praise for our work (we have already used this job for client reviews which both went with us because of this floor) so we are having a difficult ***e understanding the issues he has expressed in this complaint. I personally spoke to him after the complaint and his only real concern was that he felt the sealer was lacking in a few areas (based on how porous the concrete or coating will dictate how much sealer is absorbed and will give the floor the acid high/low look) so we sent the installer back out (after this complaint) and he sealed a few areas of concern (he was able to put water on the floor to show Mr*** it was sealed already) and reviewed a few ares of concern Mr*** had on color. Mr*** refused to talk resolve (he was video recording the entire meeting) so we have not come to a resolve to solve the color issues he has at this ***e? Our installer did offer a few options and advised with an acid less is more as adding color after the fact can also cause issues of its own so, we are now awaiting Mr***s responseAs for our philosophy, we do not have issues or repairs, we have opportunities. We have clients who contact us well after the warrantys are up and we go do touch up and repaint/seals on their flooring and we give them extended warranties (just ask for our referrals when you talk to us and we will gladly supply you seem past clients to talk to). We see these are opportunities to see our past clients again and share with them our new products, trades etc. We have grown year over year 50%+ by delivering exception customer service and taking care of our clients "opportunities" we are truly saddened by Mr***s complaint as we know this is a great job and we want Mr*** to enjoy it as well, not find it less than he had hoped. Again, please read all of our review before you judge us and ask to talk to our clients and see the pictures of this job and you will be amazed. Thanks for taking the ***e to read thisMurray and Sons Construction LLC
Murray & Sons and their team installed houseOur house is over years old and the walls were extremely thin, particularly in the bedroomsWe were pleased with the results as now we have more privacy in our homeWe appreciated them was able to begin the job immediately and complete it within a few daysThe team always takes extra care in protecting the carpets and they do their best to limit dust and dirt throughout the houseWe have enjoyed working with Murray & Sons on many projects in the past and look forward to future ones
Murray & Sons came out several times to consult on different ideas we had for the basementThey gave us a quote and were able to start immediatelyTeam was exceptional! They were knowledgeable and efficient and our basement looks beautifulWe are going to have more worked done in the future and will definitely go through Murray & Sons againWe would happily recommend them to anyone looking to do any renovation, big or small!
They were very prompt and came the same dayThe repair that I required was very simple just taking a door off the hinges and sanding down once side to close properlyI would recommend theem to others based on his timeliness, professionalism and end result
As stated Mr [redacted] did talk to a number of people and with each conversation we felt the issues at hand were resolved We now understand the process was akin to telling one person a story and then hearing it weeks later from the 5th person in line, it is nothing like the initial story In the end after speaking to ***, it was agreed the baseboard job would be canceled and a refund of half of the deposit would be issued (half of the initial work had been completed so 25% of the contract was due and payable) That refund was sent to Mr [redacted] as agreed and has not been tendered as of the date of this complaint and until the complaint, Murray and Sons was unaware that the refund had not been received nor any other issues existed We did send our lead installer [redacted] back to walk the job with Mr [redacted] ( [redacted] also installed this job) and they reviewed the sealer concerns, they reviewed the coloring issues as Mr [redacted] saw them and [redacted] discussed options that were available to make changes to the floor now and, [redacted] discussed the possible issues that could arise from those options It is my understanding from [redacted] that Mr [redacted] taped the conversation but refused to participate in the conversation? At this ***e, Murray and Sons stands ready to work with Mr [redacted] rectify the issues as he see them but, without his participation on the options available we are at a standstill As for the refund, we will issue a stop payment on check *** and re-issue that via check and send it certified mail to ensure we have a receipt of the delivery Thx
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMs [redacted] Send me a paid in full that states you will not try to collect the second half of my payment to you and I will consider this case resolved as I will use that money to have my outlet fixedI find it interesting that you have never contacted me personallyThe last person I spoke to was your controller (just prior to the 4th of July) who told me no one was authorized to speak to me any longerYour supervisor [redacted] did have a repair for my outlet, not my switch scheduled and the controller overroad that and said they were not going to do that repair and also threatened me with small claims courtI have had no contact with anyone from your company since then and the only resolution that has been sent through the [redacted] was a copy of my original contractNo offers were ever made to me to resolve this after I made this complaintI don't appreciate being threatened and this complaint was lodged after many phone calls to get the job finished and done properlyYour dry wall worker crossed some wires for my ceiling fan and burned my patio outlet outMy outlet, switch and ceiling fan were all working perfectly before thisThe dry wall was textured as the contract states, however you can see every seam because it was not leveled properly prior to the texturing, again no one from your company has been here to see that in personAgain send me a paid in full and I will pursue my own repairs Regards, [redacted]
The crew who came to work for us was personable, knowledgeable and hard workingThey did a great job both on the roof and in communicating with us throughout the processWe would definitely recommend them to our friends and family
To whom it may concern, I have attached the contract in question First note the contract clearly states the texture and paint options selected by the client, both of which contradict the clients claims (this complaint is based on fraudulent claims) Next, the job did take longer than anticipated and the client was kept informed (construction is not always cut and dry) Lastly, we did send an electrician to check the clients wiring and he found a significant drop in the wires in question leading to the switch and he informed the client this was due to age and deterioration of the wire and yes, the removal and install of the fan could have contributed to this problem but that is what the client contracted to have done, we did not anticipate a problem after the work was completed but we have done our best to try to resolve it (we offered to rewire the line for $our cost) At this time, the client has disputed the charge and has received back 50% of the job cost This is the same amount that we quoted to re run the defective wire in question so we believe this matter should be settled We stand willing to accommodate the client within reason to resolve this matter but we are also ready to look at legal options if she continues to make accusationsPlease let us know how to proceed to get this matter handled with you? Thx [redacted] Murray and Sons Construction LLC
To whom it may concern, Mr [redacted] is a personal friend of our sales manager [redacted] and this complaint was completely un-expected Mr [redacted] job is completed as contracted with an additional $in work completed and not yet paid for The play set install was added as a freebe so it has no bearing on the final contract price of this job)The swing set has not been installed as the grass installed needed time to take hold prior to the install and the additional rain the past few months has left the area in question very wet (the grass will be damaged if the area is to wet) After receiving this complaint I personally called/talked to and walked the entire job with Mr [redacted] and [redacted] to review all concerns and I found the following:ANo leaks were found on the entire job One plugged bubbler head which was located under approx inches of rock sounded like a leak but was not (we have agreed to replace it) The other possible leak seems to be condensation building up under the lid on the valve box (the entire yard is still very wet from the rains so it was not totally possible to tell were the water was coming from yet).BThe areas of "dead grass" in question are not dead The summer bermuda has gone into hibernation and the winter grass has not fully grown in as of yet We have agreed to add some additional seed to this area CWe have replaced a few heads that did not work properly - no dispute here The communication with Mr [redacted] was thru our sales manager and his friend [redacted] so I am unclear on this part of the complaint but I can assure you [redacted] has taken a proactive role in getting this resolved and he is talking to Mr [redacted] every few days until his free gesture is competed Thx
Murray & Sons and their crew were able to complete our bathroom renovation in record timeThe job included new stone flooring, fabricating and installing a new custom vanity, and a new granite countertopThey were involved every step of the way, ensuring that the project was completed on timeWe had a very tight schedule and they were able to meet itWe plan to use them again in the future when we remodel our other bathroom
I am speaking to this client directly Thx
Murray & Sons set up and break down in our two home showsI'd like to thank them again for their help and making our shows a successTrustworthy, reliable, punctual are the first words that come to my mind in describing them - they are terrific to work with and a well run organizationThanks again for all your support!
Murray and Sons recently did a landscape project for meFrom the design, to a qualified work crew and follow up at job completion they have done an exceptional jobI would give a positive reference to their landscape division Sincerely, [redacted]
I needed some work done on my kitchenMurray & Sons were professional, punctual, and economicalThey gave one of the best estimates and so far their work is excellent (the work is ongoing)They are on time everyday and the crew is friendlyThey work quickly and all the initial estimates are spot onIf you need any work done, I would recommend checking them out
Murray & son did a great job our homeThey went above and beyond to make our house look greatThey fixed items we didn't even ask for and this shows great customer service, very happy with their work and finished on time at a good price
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I worked with [redacted] two projects before and had no issues at all This shows the issues I am having now are caused by the lack of management of Murray and Sons Construction, LLC As the company owner, he shouldn’t blame on his sales manager and should take full responsibility.Business is business The “completion” of the project is to get all items in the contract done, which includes the installation of play set stated in the very beginning Murray and Sons Construction doesn’t finish all items in the contact That’s why after I have paid 90.4% of the project cost, I asked them to finish all items to receive the last 9.6% ($850).Regarding to the comment “needs time for grass to grow before installing the play set”, the grass was installed on October 22, Murray and Sons told us it takes two weeks for grass to grow before the installation of play set There were no heavy rains after the grasses were installed Two weeks later from October 22, 2014, Murray and Sons promised to install the play set on November 8, November 17, and November but they didn’t show up I think they are busy so I didn’t ask until early December Murray and Sons promised again to install the play set on December after I contacted Murray and Sons early December However, no one from Murray and Sons showed up on December After I filed the Revdex.com compliant, Murray and Sons promised to install the play set on January 3, Unfortunately, Murray and Sons broke the promise again.A-The owner plays the word game here on the definition of “leak” Leaking is “water comes from where it shouldn’t be” Currently water jets from outside of the bubbler head due to the improper installation of the head When going through the issues, the owner promised to fix that in the next day He didn’t.A- When checking the wet area around valve box, the owner didn’t try to find the root cause but just find the excuse I don’t accept the “condensation” excuse First of all, the box is half dry and half wet If the wet is caused by condensation, all area inside the box should be wet Secondly, there were no rains around the day the owner came to check the issue However, the rocks deep inside the box are all wet Last but not the least, I have another valve box around installed by other company but that box is always dryA- There are couple water spreaders for grass broken already (or in owner's work, not working properly).B The owner plays the word game again here It has been more than months after the grass installation Winter grasses in other area have grown very well except that spot This indicated the winter grass died in that spot rather than not grew yet.C Murray and Sons did NOT replace heads that don’t work properly.Requests to Murray and Sons: Complete all items below by January 31, then I pay the last 9.6% ($850) of the project cost In the case Murray and Son doesn’t complete all items below by January 31, 2015, Murray and Sons disclaims the right to receive the last 9.6% ($850) of the project costComplete the installation of play set Fix all water leaking from improper installation of the headsFind the root cause of the wet ground around valve box Murray and Sons installed then fix the issueFix the water spreaders that work improperlyAdd additional seed to the area that grasses died.Regards, [redacted] ***
To Whom it may Concern, To date all work contracted for has been repaired/redone or corrected. The screen in question was NOT part of the written contract but was built by our salesman as a favor to the client. At this time, we are willing to build and install the same type/style of screen to settle this matter as "satisfied" with the BBB by Murray and Sons. Thx
Murray and Sons did an amazing job on our landscape projectWe really appreciated their timeliness and the craftsmanship.Thank your for a job well done*** & *** in ***
We were very pleased with the whole projectThe communications were excellentOur location is very remote and caused some minor problems but the contractor handled these situations very professionally
To whom it may concern, in reviewing this complaint please note the number of outstanding reviews we have received for our work - past and current. This job is an acid stain and acid stains are very unique and are always challenging to do. We explain this to all of our clients as the
concrete and its condition can and do make rooms look totally different when done. The installer on this job has done 100's of these and is well versed in the product. Additionally, we always do a large sample as noted in Mr***s complaint to allow a client to see the color, texture and inconsistencies prior to finishing a job. We ask for a signature accepting the color, texture and variations and Mr*** did sign off on all of these items (see attached) as proof of out intent to truly get the client to be involved with the process and avoid these types of issues. Acid stains are beautiful by nature but they are also very artistic, un-controlable and always unique. As for the complaint, Mr*** is an exceptionally nice gentleman and until this complaint had nothing but praise for our work (we have already used this job for client reviews which both went with us because of this floor) so we are having a difficult ***e understanding the issues he has expressed in this complaint. I personally spoke to him after the complaint and his only real concern was that he felt the sealer was lacking in a few areas (based on how porous the concrete or coating will dictate how much sealer is absorbed and will give the floor the acid high/low look) so we sent the installer back out (after this complaint) and he sealed a few areas of concern (he was able to put water on the floor to show Mr*** it was sealed already) and reviewed a few ares of concern Mr*** had on color. Mr*** refused to talk resolve (he was video recording the entire meeting) so we have not come to a resolve to solve the color issues he has at this ***e? Our installer did offer a few options and advised with an acid less is more as adding color after the fact can also cause issues of its own so, we are now awaiting Mr***s responseAs for our philosophy, we do not have issues or repairs, we have opportunities. We have clients who contact us well after the warrantys are up and we go do touch up and repaint/seals on their flooring and we give them extended warranties (just ask for our referrals when you talk to us and we will gladly supply you seem past clients to talk to). We see these are opportunities to see our past clients again and share with them our new products, trades etc. We have grown year over year 50%+ by delivering exception customer service and taking care of our clients "opportunities" we are truly saddened by Mr***s complaint as we know this is a great job and we want Mr*** to enjoy it as well, not find it less than he had hoped. Again, please read all of our review before you judge us and ask to talk to our clients and see the pictures of this job and you will be amazed. Thanks for taking the ***e to read thisMurray and Sons Construction LLC
Murray & Sons and their team installed houseOur house is over years old and the walls were extremely thin, particularly in the bedroomsWe were pleased with the results as now we have more privacy in our homeWe appreciated them was able to begin the job immediately and complete it within a few daysThe team always takes extra care in protecting the carpets and they do their best to limit dust and dirt throughout the houseWe have enjoyed working with Murray & Sons on many projects in the past and look forward to future ones
They were very professional - good work and Responded and completed work in a timely, efficient manner!