Muscular Moving Men

I've used this business twice now and will definitely recommend it (and probably will be using them more). They were very careful, they were on time, (if not early) and the people who are doing the move for very courteous. They did exactly what I needed and we're very careful with some antiques. Plus they called afterwards to make sure I was satisfied.

The team that did my move had great customer service skills. They got my move done quick and professional. I give them thumbs up and would recommend them.

I hired this company with the hope of moving my belongings ONE BLOCK and that this would take approximately 3hrs. Instead, it took 6hrs for these two very young & strong men - it was painfully slow and I begged them to pick up the pace. One of the movers did a great job but he didn't have much help. Although the other mover had to take apart a bed & put it back together (queen size IKEA bed - I put it together when I bought it so I know it's not that hard to do)... he didn't seem to feel the need to hurry. He constantly was checking his cell phone. And I was charged for 2 wardrobe boxes and only one arrived with my clothes in tack - the box was just a pile of clothes! And all they had to do was drop everything in my dining room - they didn't have to figure out what boxes would go in which room. I think that if I were a man they would not have dismissed my urgency. I don't think that my concerns were being heard and to pay over $700 to move a block is ridiculous! I am very disappointed & will be telling my friends to NOT use this company.

We set up numerous appointments to have supply delivered to the property and we waived every delivery charge for this customer ($35/EA). We have spent an excess amount of administrative time disputing these claims and quite frankly this process is beginning to cost us.  We also went above what our company normally honors and assessed Mr. [redacted] a 15% discount as opposed to the usual 10% which ended up being close to $900 in savings. We have attempted on numerous occasions to show and explain to Mr. [redacted] that all charges are proven and valid and all charges were indeed charged at the time that either 1) packing supplies were delivered, or 2) labor services were completed. The merchant company did indeed deem that all charges are valid and no credit was issued and no fraudulent charges were charged by our company. As it pertains to the original estimate, that actual time on the job did indeed exceed the original estimate but I assure you that we do not purposely underbid to win business. There are thousands of satisfied customers that can attest to this. This move in particular had very expensive, very heavy furniture which we did not want to rush and needed to properly and cautiously move these items to make sure and avoid damages and mishaps, to which was successful as the move went great and damage free. There were indeed more packing supplies than originally anticipated as to which happens occasionally when your dealing withe a property of that size, this was communicated with the customer in real time. This addresses all the issues disputed and we appreciate the business and the opportunity to move Mr. [redacted]  and did everything we could to show him everything was valid and take care of him as a great customer.
 
Respectfully Yours, 

Relocation Specialist
Muscular Moving Men, LLC.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) Please remove my name from the comments.2) I did receive a call back from [redacted] and received the 10% credit as is mentioned and will not seek further compensation.3) The following comments are not accurate:- My surprise at the size of the trucks was not a complaint or dissatisfaction- it was merely a reaction to the size of the trucks.  This has nothing to do with the complaint.- The person who arrived unsolicited did not perform work and was not an additional resource on the job as noted above.

Regards,

Had a wonderful experience with Muscular Moving. Both movers (Stephen & Jordan) were fantastic to work with. I would hire them again tomorrow!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, the contract that Muscular Moving Men attached to its complaint is NOT the contract that I received on the day they broke the desk; it is the contract I signed the day the desk was returned, already broken, in June. I have attached my copy of the contract that we signed on 5/12/2015, the date the desk was broken, and highlighted section 5 (SPECIAL DOCUMENTS). I would like to see how the company responds to this discrepancy. Second, the company fails to acknowledge the main point of my complaint. Specifically, they fail to acknowledge the assurances that their agent, [redacted], made when the other movers broke the desk. He explicitly stated that THE COMPANY would find the required screw and fix the desk, or that they would REPLACE THE DESK. Either of these actions would resolve the problem, but instead the company that we paid over $1000 for a move continues to haggle over a maximum of $60. Third, as I stated in my initial complaint, I have not cashed the $9.00 check the company sent to me. Their response shows that they clearly fail to understand the fact that I will not accept $9.00 as a replacement for my desk. Finally, it is insulting that the company cannot even type my name correctly in its response. That is a perfect illustration of their poor customer service, which was the main motivation for my complaint in the first place. If they had any regard for their customers, and if they wanted to have repeat customers, they would follow through on what their agents promise. That is all I'm asking: either find the screw and fix the desk OR send me $60. If the company continues to dodge responsibility for its actions, I will not hesitate to contact our attorney and begin legal proceedings.

Regards,

Excellent moving company: Careful, timely and really listened to my needs. I highly recommend them.

To Whom It May Concern,
As previously stated, we have resolved the claim pursuant to the following settlement agreement. Check #[redacted] for $[redacted] was mailed to [redacted]. The shipment moved under Muscular

Moving Men Full Protection Coverage for a declared value of $10,000.00. Your

shipment measured at 8,000lbs providing a coverage of $1.25 per pound. The Full

Protection Coverage provides for the lesser of the repair or repair

estimate, the carrier’s replacement cost/value, or the amount claimed, at our

option, for documented, identified, and confirmed transit damage or loss. The

burden of proof of carrier liability, including proof of tender, damage or

loss, and support of age and values claimed is the responsibility of the shipper.
Had the shipper properly notified the carrier of the high value inventory of one specific carton for the move, a high value inventory would need to have been completed to document the goods in that one particular carton. The shipper elected coverage in the amount of $10,000 and has attributed more than half of that value in one carton. This

coverage does not extend to betterment, or to sentimental or other intangible

values. To date carrier has yet to locate claimed carton. It is the assertion

of the carrier 40 items or less were placed into the carton while it was in

possession of carrier. Carrier has granted an additional good faith allowance

of $900.00 to attempt to resolve your claim amicably. Given the shippers election of $10,000 valuation of a 8,000lb shipment they have valuated their items at $1.25 per pound.
Item Weight SettlementMedium Carton 21 LBS X $1.25 $26.25Carrier Good Faith

Allowance $900.00settlement total is $926.25 applying a deductible of $500.00 which

constitutes full and final settlement of your claim at $[redacted]. A $926.25 valuation good faith offer is more than fair given the lack of notification by the shipper of the extreme high value of the contents. We respectfully stand behind this decision and have promptly issued payment as described above.
 
Respectfully,
 

Muscular Moving Men

Muscular Moving Men was recommended to me by a couple of my friends that have recently moved. No hidden fees like other companies, what they quoted is what they charged, no upsell for stairs, TV, etc. They were fast and efficient. Took care to wrap everything up. I would definitely recommend and use them again.

Dear [redacted],According to our records your shipment moved under Muscular

Moving Men Full Protection Coverage for a declared value of $10,000.00. Your

shipment measured at 8,000lbs providing a coverage of $1.25 per pound. The Full

Protection Coverage provides for the lesser of the...

repair or repair

estimate, the carrier’s replacement cost/value, or the amount claimed, at our

option, for documented, identified, and confirmed transit damage or loss. The

burden of proof of carrier liability, including proof of tender, damage or

loss, and support of age and values claimed is your responsibility. This

coverage does not extend to betterment, or to sentimental or other intangible

values. To date carrier has yet to locate claimed carton. It is the assertion

of the carrier 40 items or less were placed into the carton while it was in

possession of carrier. Carrier has granted an additional good faith allowance

of $900.00 to attempt to resolve your claim amicably. Item Weight SettlementMedium Carton 21 LBS X $1.25 $26.25Carrier Good Faith Allowance $900.00National claim

settlement total is $926.25 applying a deductible of $500.00 which constitutes

full and final settlement of your claim at $[redacted].On behalf of Muscular

Moving Men, I extend our most sincere apology for any and inconvenience you may

have encountered, and would like to thank you for allowing Muscular Moving Men

to furnish your moving needs.Respectfully,Thanks,[redacted]Muscular Moving Men602-923-6400 PHONE602-923-6403 FAXwww.muscularmovingmen.com

To Whom It May Concern,I was the individual in direct contact with Mr. [redacted] during the claims process. The customer was advised on multiple occasions that our coverage provided at no additional charge was sixty cents per pound per article. There are higher levels of coverage for replacement value available which is explained in the order for service sent out at the time the reservation is made for the move. The sixty cents per pound per article coverage was expected per the non purchase of higher coverage. There is no deductible required and in the event that a customer needs to submit a damage claim we immediately send the necessary claim form requesting a description of the damage, a description of the item and a weight deceleration for the item. Mr. [redacted]s claim was promptly responded to when it was received and rather than simply provide a check reimbursement based on the 10lb weight deceleration the customer provided (which would equal $6) we attempted to gain more information on the item including a manufacturer and location of purchase. At no point did Mr, [redacted] provide the requested information and demanded a new desk regardless of the coverage he received. Multiple attempts were made including requesting Mr. [redacted] either find the replacement hardware himself or provides the necessary manufacturer and model information so that we may resolve the matter. That ship has since sailed and at this point we have issued Mr. [redacted] his check based on the weight that he indicated on his claim form. Respectfully,[redacted]Muscular Moving Men

Muscular Moving Men are super and professional.

I would us them again and recommend them to friends and family members.

They are awesome. Very courteous and very please with the service we received. Have used them 3 years in a row and highly recommend them!

Very polite and professional. Movers asked questions when in doubt about a particular situation, very involved. Hard workers.

I just used muscular moving men and they showed up early & got the job done within the time frame I wanted. They used their muscles and lifted all the heavy furniture I had. They were both very nice & professional. I have no complaints what so ever.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Muscular moving men has NOT provided service outline by the contract.  1. A shuttle service was not used or offered as the contract states. (there has been NO recourse or resolution to this!) The contract was BREACHED plain and simple.2, Muscular moving men DID NOT USE THE SAME CREW FOR UNLOAD as stated on their website! (False advertisement clear as day) Even go as far as to use NON UNIFORMED untrained workers.the fact that Muscular moving men's complete disregard of these two facts is blatantly obvious they are trying to avoid it. End of day they did not provide the service outlined, and provide false advertisement by using different crews for unload after informing customers that would not be the case.

Regards,

I was impressed with the excellent moving service provided by Muscular Moving Men. The movers Steven, Jordan, and Jose were professional, polite, efficient, and took great care of my belongings. I highly recommend your company!

To Whom It Concern,Representatives of Muscular Moving Men were provided and present on this shipment at the origin and destination. There were no charges assessed to the shipper for any shuttling service. Respectfully,[redacted]Muscular Moving Men

Yesterday was the second time this year that my fiance and I used Muscular Moving Men. We had such a positive experience the first time that if was a no brainer to choose them again. They are timely, courteous, considerate, everything you would want in those handling your most valuable possessions. They even arranged for us to have the same crew as the first time, so it was like seeing old friends! We would most definitely use them again. And again. And again.