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My Pillow Reviews (136)

I am rejecting this response because:The position taken by MyPillow is unacceptable As previously noted, I have contacted the credit card company and without further information, they cannot help process as a fraudulent claim MyPillow has already acknowledged that the pillows were NOT sent to me I did NOT order them I have had to pay for purchases from MyPillow that I did NOT make because MyPillow will not assist in resolving this issue Why does MyPillow think it is ok for the little consumer to be the one to bear the burden of this purchase? I must pay the credit card bill or my credit rating will go down I do not have any pillows to return I would not spend lots of time to pursue this issue for no reason I did NOT order the pillows MyPillow will not tell me where or to whom they were shipped and therefore, the credit card company will not pursue this as fraudulent MyPillow needs to act like a responsible corporate citizen and do the right thing

Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ The customer's pillow was originally purchased on 11/23/MyPillow did an exchange on 1/5/for a different support levelThe customer's 60-day money back guarantee was up on 1/22/The customer was offered a courtesy exchange for a different support level on 2/14/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) We did receive a refund for our product as requestedThank you

If you are within your 60-day money back guarantee, you can return the pillows You will be responsible for return shipping Please contact us at ###-###-#### or email us at [email protected]

The buy one get one free offer was for Standard/Queen pillow is $or King Premium pillow for $99.97, plus shipping With the promo code, you would have received Standard/Queen Premium pillows for $or King Premium pillows for $99.97, plus shipping

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ The original price for Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicableWith a promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicableIf one chooses to only order Standard/Queen Premium pillow, they can receive a 50% discount on the one pillow Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pillow can be purchased at stores like Hammricks for only $or $so the tv advertisement is misleadingI want my $returned to me Final Business Response / [redacted] (4000, 9, 2015/12/10) */ The original price for Standard/Queen Premium pillow is $99.97, plus shippingWith a promo code, you receive Standard/Queen Premium pillows for $99.97, plus shippingIf you chose to only order Standard/Queen, you can receive 50% off with the promo code

I would be happy to assist you, please provide a telephone number to best reach you and I will have someone contact you

Please provide a copy of your receipt You can either email it to [email protected] attn: Sherry Mor mail it to my attention at MyPillow, [redacted] Chaska, MN Once I see the receipt, I will set up a return authorization for you to return the pillow Please make sure to include your name, address, telephone number and email with the information so that I am able to get you directions on how to return the pillow

The customers original shipping charge is no refundableThe customer is responsible for return shippingWe do offer a prepaid return label that is $which gets deducted out their refundThe customer can choose to use the prepaid label or find their own method of return shipping

I am rejecting this response because:"You have nothing to lose" is a statement in their advertising If you return merchandise under their guarantee you are required to pay the shipping costs Therefore you lose as much as $which is substantially more than the "nothing" that they advertise

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ The price for one Standard/Queen Premium pillow is $99.98, plus shippingWhen you order two pillows you receive two Standard/Queen Premium pillows for $109.98, plus shipping with the promo codeIf a customer only wants to order one Standard/Queen Premium pillow, they will receive a 50% discount on one Standard/Queen Premium pillow for $49.99, plus shippingThe price Mr [redacted] is seeing is the 50% price for one pillow with a promo code Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Who would pay $for a pillow? They would sell very fewI purchased pillows over a year ago for $eachIf I were to buy one at $and get one free my total would be $like it was not long agoThe promo code is just a way for them to get away with pulling this Advertisement and legally get away with itIt is to bad that they are doing this because they just lost a saleIf they was not doing the buy one get one free then they should not advertise it that wayThis is so bad that this otherwise good company want to lie in their AdvertisementsI am so disappointed that I will not buy any more from a company that will try to pull this on me Final Business Response / [redacted] (4000, 9, 2015/06/23) */ If a customer wants to purchase one Standard/Queen pillow, they can do so at 50% off with a promo code making the price of the pillow $49.99, plus shippingThe original price for one standard queen pillow is $99.98, plus shipping

When a customer asks us to remove their email from our system we do remove it It can take 10-business days for the email to be complete the removal process

We do have a day money back guarantee The customer is responsible for return shipping and we do not refund the original shipping the customer was offered an exchange for a pillow for another fill level, but declined The customer chose to use our prepaid return label to be deducted from her refund

The customer is responsible for return shipping when returning the product for a refund The original shipping is non-refundable If the customer chooses to exchange for a different fill, we cover the costs of shipping both ways

Our website does state that the sheets are already discounted 20% and then 30% off at check out with a promo code

I am rejecting this response because: Check the retail prices each so with the promo code to buy one get one free your ad is it's simple math

I was not told thisThe owner clearly states this is the best pillow everHe actually guraentees thisIT IS NOT!!!! I noitced there are several law suites against my pillowSo, NOW I SEE WHY ON THE Revdex.com WHY YOU GET AN F!Please send me a prepaid return shipping label ASAP!!!

I am rejecting this response because: I tried multiple times but only got busy signalsPlease advise you have removed [redacted] and more importantly my address from solicitations thanks

I am rejecting this response because: Nowhere in your advertising does it say that you can get a 50% discount It says that for $you can get another pillow "absolutely free" --it is not free since you are paying $---which is x $ I am contending that this is advertising and requesting a Revdex.com representative to watch the ad then go to the website and see that the pillows are $at checkout for one pillow How many have you sold for $to some people that was unaware of the promo code--if so then that is double charging

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ The customer placed her order on September 17, Her order was for standard/queen white support level and standard/queen green support level and GoAnywhere pillowsThe customer contacted us on October 30, wanting to do an exchange from the white support level to the green support level stating the white support level was not enough supportMyPillow never received any pictures from the customer and a Representative verified this with the customerMyPillow tried to contact the customer on December 3, and December 4, MyPillow has not received any phone calls from customer since December 4, If the customer would like to do an exchange, we can do a one time courtesy exchangeShe can contact us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do accept the exchange offered, I do not accept the rendition of their accountI called them multiple times and was placed on hold in excess of minutes and then they disconnectedI would call back and then have to wait on hold againI would use their call me back option and they would leave a message that they called me backNever did they call me first The pictures were sent numerous times to the email they requested I send them to The original problem is that the CS agent suggested the wrong color for me a back sleeperShe said green Then when we rec'd them and followed the instructions, the green one was not as full as the white one, but still too full for my liking Then the owner said to exchange the white for a green Then another agent said to take pictures and we would exchange the green one All this time my husband has liked the white one just fine So I took pictures side by side of white and green and emailed to My PillowThis was mid December by now(We didn't have internet access so emailing pictures took a couple of weeks.) I gave up trying to contact them and just let my friends know about their excellent CS Then after receiving their response nowI see I have to pay for shipping, which isn't right because I have done more than my share to make this right They should reimburse me to ship via the PO and pay for the shipping on the My Pillow exchangeBut if they won't, I guess I HAVE TO It would be nice if they ship me the new yellow tag pillow with a return packing slip that I can just put the green tag pillow in and return to themInstead they say I must return the green tag pillow to them first The last email I sent was Nov 5th to [email protected] where I was instructed to do so I can back this up if need be Final Business Response / [redacted] (4000, 9, 2015/07/22) */ The customer is responsible for return shipping and MyPillow covers shipping of the new pillow to youWe do have prepaid return labels for purchase for $Please contact us at [redacted]

We would be happy to offer you a warranty exchange for pillows with more fill Please give us a call at ###-###-#### or email us at [email protected]

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