The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shippingI would be happy to offer an exchange for the Standard/Queen pillows, but there will be an up charge for the pillows We would provide a prepaid label to do the exchangePlease contact us at ###-###-#### to assist you
Since the pillow was purchased at Kmart, you will need to follow Kmart's return policy We can offer you an exchange for a pillow with less or more fill, if you would be interested in doing that If so, please contact us at ###-###-####
The buy one get one free offer is for Standard/Queen Premium pillow is $89.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $89.97, plus shipping We do not advertise pricing on any of our tv advertisementsYour order was placed online for our GoAnywhere pillows which measure 12"X18" We offered Mr [redacted] an exchange, but there would be an up charge to purchase the standard/queen pillows On a exchange, we cover shipping both waysMr [redacted] declined to do an exchange and pay the up charge
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ We did offer the customer a warranty exchangeThe customer would be responsible for return shipping and MyPillow pays the shipping to send the pillow to the customerIf the customer cannot be without a pillow, we offer them to purchase a new pillow and not pay shippingThey can then return the old pillow when they receive the new pillow and get a refund Over time the foam inside the pillow can oxidizeIt is not a defect to the pillow
If you purchase one pillow from us, we do offer a refund for the one pillow However you purchased a bundle offer, which means if you would like a refund, you need to return both pillows to receive a refund You need to obtain a return authorization to return product If you do not, your product can be refused, return to sender
I am rejecting this response because: I purchased these pillows because of your stated 100% money back guaranteeThere was nothing on the product's page that indicated a difference in the value of the pillows in the case of returnvalueThis was further reinforced by my order receipt which listed a value of $on each line item for each pillow.I am not happy with one of the pillows I purchasedAs such, per your stated warrantee, and reinforced by my receipt, I would like confirmation that upon return I will be refunded $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to keep the case open until I receive my new unit The offer from MyPillow is fair and just need to see how everything works outThanks,***
I am rejecting this response because: My order number is [redacted] My zip code is 34202- My email address is [redacted] @aol.com I have tried to give this information to the company, but their email address insists this information is incorrect and I cannot get a live person on the phone I even called customer orders today and got switched to "customer service" ]which is the recording that prevents you from speaking to anyone I left my number today and they are supposed to get back to me tomorrow We shall see Anyway, my rejection is due to the fact that I cannot find a way to give them the information they want If you can and would get an RMA number for me, I would appreciate it
I am rejecting this response because: The advertisement says "risk free" and there is no small print that tells the customer they are responsible for returns No one offered me a higher loft in exchangeHowever, I don't want another sham to put in a sham I work hard for my money, and I don't appreciate people who lie, cheat, and steal
I am rejecting this response because: They are not being truthfulThe lady I spoke to, told me that the filling causes thatWe are afraid that the chemical used to make the filling can cause harm to our skin and possible other things when we are breathingThey should want the pillows back and see what is causing the problemNone of the other pillows we had over all these years did anything like thisAlso from what she said they knew about it
I am rejecting this response because: Thank you for thatBut I have already returned my pillows and I am asking for a credit back to my account for the shippingSee my order number, that should be enough to credit back my card Best Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ The price for one Standard/Queen Premium pillow is $99.98, plus shipping and one King Premium pillow is $109.98, plus shippingTherefore, if you have a promo code, you can receive two Standard/Queen Premium pillows for $99.98, plus shipping or two King Premium pillows for $109.98, plus shippingIf a customer does not want to purchase two pillows, we do offer a 50% discount on one pillow, making one Standard/Queen Premium pillow is $49.99, plus shipping and one King Premium pillow is $54.99, plus shipping Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is misleading advertising if not advertisingNo where does it state that the regular price of the pillows is $eachIn one spot it says $eachSo if you are advertising buy one get one, you should get two for $ Final Business Response / [redacted] (4000, 9, 2015/06/15) */ It states on our website the price for a Premium King pillow is $WITH PROMO CODEIf a promo code is not entered, the customer will pay full price for one King Premium pillow of $ Again, the price for one Standard/Queen Premium pillow is $99.98, plus shipping and one King Premium pillow is $109.98, plus shippingTherefore, if you have a promo code, you can receive two Standard/Queen Premium pillows for $99.98, plus shipping or two King Premium pillows for $109.98, plus shippingIf a customer does not want to purchase two pillows, we do offer a 50% discount on one pillow, making one Standard/Queen Premium pillow is $49.99, plus shipping and one King Premium pillow is $54.99, plus shipping
We do offer a 60-day money back guarantee If the customer decides to return the product for a refund, the customer is responsible for return shipping We do offer exchanges for a different loft level, and the exchange is completely free to the customer
I am rejecting this response because: This company is not acknowledging what I paid in the amount of This is not right or fair to consumersThis is the worst company ever getting over on consumersThere policy that they sent says not or I don’t live in Canada technically the have me paying original shipping an another 20+ for return
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shippingI would be happy to offer an exchange for the Standard/Queen pillows, but there will be an up charge for the pillows We would provide a prepaid label to do the exchangePlease contact us at ###-###-#### to assist you
Since the pillow was purchased at Kmart, you will need to follow Kmart's return policy We can offer you an exchange for a pillow with less or more fill, if you would be interested in doing that If so, please contact us at ###-###-####
The buy one get one free offer is for Standard/Queen Premium pillow is $89.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $89.97, plus shipping We do not advertise pricing on any of our tv advertisementsYour order was placed online for our GoAnywhere pillows which measure 12"X18" We offered Mr [redacted] an exchange, but there would be an up charge to purchase the standard/queen pillows On a exchange, we cover shipping both waysMr [redacted] declined to do an exchange and pay the up charge
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ We did offer the customer a warranty exchangeThe customer would be responsible for return shipping and MyPillow pays the shipping to send the pillow to the customerIf the customer cannot be without a pillow, we offer them to purchase a new pillow and not pay shippingThey can then return the old pillow when they receive the new pillow and get a refund Over time the foam inside the pillow can oxidizeIt is not a defect to the pillow
If you purchase one pillow from us, we do offer a refund for the one pillow However you purchased a bundle offer, which means if you would like a refund, you need to return both pillows to receive a refund You need to obtain a return authorization to return product If you do not, your product can be refused, return to sender
I am rejecting this response because: I purchased these pillows because of your stated 100% money back guaranteeThere was nothing on the product's page that indicated a difference in the value of the pillows in the case of returnvalueThis was further reinforced by my order receipt which listed a value of $on each line item for each pillow.I am not happy with one of the pillows I purchasedAs such, per your stated warrantee, and reinforced by my receipt, I would like confirmation that upon return I will be refunded $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to keep the case open until I receive my new unit The offer from MyPillow is fair and just need to see how everything works outThanks,***
A refund of $was issued today
The customer never entered a promo code and didnt receive the discount
I am rejecting this response because: My order number is [redacted] My zip code is 34202- My email address is [redacted] @aol.com I have tried to give this information to the company, but their email address insists this information is incorrect and I cannot get a live person on the phone I even called customer orders today and got switched to "customer service" ]which is the recording that prevents you from speaking to anyone I left my number today and they are supposed to get back to me tomorrow We shall see Anyway, my rejection is due to the fact that I cannot find a way to give them the information they want If you can and would get an RMA number for me, I would appreciate it
I am rejecting this response because: The advertisement says "risk free" and there is no small print that tells the customer they are responsible for returns No one offered me a higher loft in exchangeHowever, I don't want another sham to put in a sham I work hard for my money, and I don't appreciate people who lie, cheat, and steal
PLease give us a call at ###-###-####, to set up an exchange for you
I am rejecting this response because: They are not being truthfulThe lady I spoke to, told me that the filling causes thatWe are afraid that the chemical used to make the filling can cause harm to our skin and possible other things when we are breathingThey should want the pillows back and see what is causing the problemNone of the other pillows we had over all these years did anything like thisAlso from what she said they knew about it
I will have someone reach out to the consumer to do a warranty exchange
We cannot offer you a refund but are more than happy to do a warranty exchange for new pillows You can give us a call at ###-###-#### to assist you
I am rejecting this response because: Thank you for thatBut I have already returned my pillows and I am asking for a credit back to my account for the shippingSee my order number, that should be enough to credit back my card Best Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ The price for one Standard/Queen Premium pillow is $99.98, plus shipping and one King Premium pillow is $109.98, plus shippingTherefore, if you have a promo code, you can receive two Standard/Queen Premium pillows for $99.98, plus shipping or two King Premium pillows for $109.98, plus shippingIf a customer does not want to purchase two pillows, we do offer a 50% discount on one pillow, making one Standard/Queen Premium pillow is $49.99, plus shipping and one King Premium pillow is $54.99, plus shipping Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is misleading advertising if not advertisingNo where does it state that the regular price of the pillows is $eachIn one spot it says $eachSo if you are advertising buy one get one, you should get two for $ Final Business Response / [redacted] (4000, 9, 2015/06/15) */ It states on our website the price for a Premium King pillow is $WITH PROMO CODEIf a promo code is not entered, the customer will pay full price for one King Premium pillow of $ Again, the price for one Standard/Queen Premium pillow is $99.98, plus shipping and one King Premium pillow is $109.98, plus shippingTherefore, if you have a promo code, you can receive two Standard/Queen Premium pillows for $99.98, plus shipping or two King Premium pillows for $109.98, plus shippingIf a customer does not want to purchase two pillows, we do offer a 50% discount on one pillow, making one Standard/Queen Premium pillow is $49.99, plus shipping and one King Premium pillow is $54.99, plus shipping
I will ship the customer out another pillow at no charge
We do offer a 60-day money back guarantee If the customer decides to return the product for a refund, the customer is responsible for return shipping We do offer exchanges for a different loft level, and the exchange is completely free to the customer
I am rejecting this response because: This company is not acknowledging what I paid in the amount of This is not right or fair to consumersThis is the worst company ever getting over on consumersThere policy that they sent says not or I don’t live in Canada technically the have me paying original shipping an another 20+ for return