I am rejecting this response because: This is advertising, there was no option to select a "premium" pillow nor was there a mention of a premium pillow in the radio announcement I purchased two additional King pillows in Bed Bath and Beyond and they are the exact SAME feel except the ones on line were Queen There is absolutely no difference in the feel of the pillowsI also found my receipt, according to the description it says "standard/Queen pillow" Additionally according to my receipt I placed the order #on November 8th According to the radio advertisement if I purchased BEFORE Veterans day I would receive two pillows for free! Since Veteran's day is the 11th I clearly met that requirement I did not get what was offered Clearly they have an issue as I see from your web site you rated them an "F" and I agree with your rating While the pillow is nice the customer service is horrible
When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for ExchangeRMA#: [redacted] -E." It is very important to include this number on your packing slip as well as written on the outside of the boxIf the number is not clearly visible on the outside of the box, the package may be refused, and we will be unable ship the exchange merchandiseThe customer is responsible for return shippingThe merchandise must be shipped within days of being issued this return authorization numberPlease let me know if there is anything else I can assist you withThank youReturn Address for UPS/FEDEX: MyPillow, Inc [redacted] Dock Shakopee, MN Return Address for USPS: MyPillow, Inc [redacted] Eden Prairie, MN
You never entered a promo code on your order, we never offered free shippingA refund of $was processed today Please allow 3-business days for the refund to show in your account
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ The customer did a warranty exchange for a new pillow on November 1stThe customer has not contacted us since stating pillow is going flatThe customer can do a one time courtesy exchange for a pillow with more supportPlease contact us at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .My Pillow offer is buy one get one free I does not seem logical that only I would only want to return a single pillow ! What I want for my complaint to "be settled fairly", is for My Pillow to honor their money back advertised guarantee and send me a RMA number via email so that I can return these pillows and receive my refund within days I do not consider this matter resolved until the refund is issued.Order information for My Pillow original purchase:Product/Service:pillowModel #:blue std/queenAccount #:None ProvidedOrder #:391687410Purchase Price:104.7200Payment:In Full Debit CardDisputed Amount:
If a customer wishes to only purchase Standard/Queen Premium pillow, they can receive 50% off the original price, plus shipping and tax where applicable The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable
Unfortunately I am unable to refund your money in its entirety, as you are past your day money back guarantee You were charged $on 11/11/for a prepaid label I have refunded you the $today and you should see the refund in 2-business days
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ The customer has already did an exchange from our Standard/Queen green support level to our Standard/Queen yellow support levelOur yellow support level is our least fill pillow and is recommended for stomach sleepersIf the customer wishes to do an exchange for a higher support level, he can contact us at [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) in response sent to me is the lady said sizes of my wife sizes of me she said I said ok she did not even say anything about dollars for pillows or anything elsethe tv adddd says buy one get one freeeee why not the second one free like free the t v sayssssI returned it today with the r ma number will see if the ad is right with the return
I am rejecting this response because: I already paid for the shipping when they charged my credit card which included shipping Now they only want to refund stating the shipping I originally paid for is not refundable How this company stays in business is a real question There is so many negative reviews as well as a million dollar fine from the state of California for fraud! I do not want to pay for shipping twice I also have to pay for shipping the product I did not order back for a refund
We do offer a for love price and the standard/queen is $and $for king The original price for pillow is $ When you return just pillow from the for love [price, you loose that offer and receive the refund of the difference of the $99.98-$79.98, which is $
I am rejecting this response because:According to their own records, they still did not meet the delivery promise date that they charged a premium for Delivery ws not received in 2-days but merchandise was received on day Because they did not meet the extra charge for the delivery they need refund the delivery difference
We do not have a day money back guarantee with pillows purchased from a 3rd party retailer, you need to follow that retailers return policy We do carry the 10-year warranty
Your refund was issued on 12/28/for $
I am rejecting this response because: This is advertising, there was no option to select a "premium" pillow nor was there a mention of a premium pillow in the radio announcement I purchased two additional King pillows in Bed Bath and Beyond and they are the exact SAME feel except the ones on line were Queen There is absolutely no difference in the feel of the pillowsI also found my receipt, according to the description it says "standard/Queen pillow" Additionally according to my receipt I placed the order #on November 8th According to the radio advertisement if I purchased BEFORE Veterans day I would receive two pillows for free! Since Veteran's day is the 11th I clearly met that requirement I did not get what was offered Clearly they have an issue as I see from your web site you rated them an "F" and I agree with your rating While the pillow is nice the customer service is horrible
When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for ExchangeRMA#: [redacted] -E." It is very important to include this number on your packing slip as well as written on the outside of the boxIf the number is not clearly visible on the outside of the box, the package may be refused, and we will be unable ship the exchange merchandiseThe customer is responsible for return shippingThe merchandise must be shipped within days of being issued this return authorization numberPlease let me know if there is anything else I can assist you withThank youReturn Address for UPS/FEDEX: MyPillow, Inc [redacted] Dock Shakopee, MN Return Address for USPS: MyPillow, Inc [redacted] Eden Prairie, MN
You never entered a promo code on your order, we never offered free shippingA refund of $was processed today Please allow 3-business days for the refund to show in your account
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ The customer did a warranty exchange for a new pillow on November 1stThe customer has not contacted us since stating pillow is going flatThe customer can do a one time courtesy exchange for a pillow with more supportPlease contact us at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .My Pillow offer is buy one get one free I does not seem logical that only I would only want to return a single pillow ! What I want for my complaint to "be settled fairly", is for My Pillow to honor their money back advertised guarantee and send me a RMA number via email so that I can return these pillows and receive my refund within days I do not consider this matter resolved until the refund is issued.Order information for My Pillow original purchase:Product/Service:pillowModel #:blue std/queenAccount #:None ProvidedOrder #:391687410Purchase Price:104.7200Payment:In Full Debit CardDisputed Amount:
Please give us a call at 800-308-to receive a RMA for refund
If a customer wishes to only purchase Standard/Queen Premium pillow, they can receive 50% off the original price, plus shipping and tax where applicable The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable
Unfortunately I am unable to refund your money in its entirety, as you are past your day money back guarantee You were charged $on 11/11/for a prepaid label I have refunded you the $today and you should see the refund in 2-business days
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ The customer has already did an exchange from our Standard/Queen green support level to our Standard/Queen yellow support levelOur yellow support level is our least fill pillow and is recommended for stomach sleepersIf the customer wishes to do an exchange for a higher support level, he can contact us at [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) in response sent to me is the lady said sizes of my wife sizes of me she said I said ok she did not even say anything about dollars for pillows or anything elsethe tv adddd says buy one get one freeeee why not the second one free like free the t v sayssssI returned it today with the r ma number will see if the ad is right with the return
I apologize for the confusionOnce we receive your pillow back, we will issue the refund the same day
I am rejecting this response because: I already paid for the shipping when they charged my credit card which included shipping Now they only want to refund stating the shipping I originally paid for is not refundable How this company stays in business is a real question There is so many negative reviews as well as a million dollar fine from the state of California for fraud! I do not want to pay for shipping twice I also have to pay for shipping the product I did not order back for a refund
We do offer a for love price and the standard/queen is $and $for king The original price for pillow is $ When you return just pillow from the for love [price, you loose that offer and receive the refund of the difference of the $99.98-$79.98, which is $
I am rejecting this response because:According to their own records, they still did not meet the delivery promise date that they charged a premium for Delivery ws not received in 2-days but merchandise was received on day Because they did not meet the extra charge for the delivery they need refund the delivery difference
We do not have a day money back guarantee with pillows purchased from a 3rd party retailer, you need to follow that retailers return policy We do carry the 10-year warranty