Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ The customer placed his order online for sets of pillow casesThere was not any pillows ordered by the customerThe customer contacted MyPillow and was advised of what was ordered Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The order was for two pillowsI believe they incorrectly entered my orderBecause they say that I was advised of what was ordered does not excuse the fact that they entered the order incorrectly I simply want MyPillow to send the correct pillows and provide me with the tools to return the pillow cases Final Business Response / [redacted] (4000, 10, 2015/10/21) */ The customer entered his order online and the order was placed by him for sets of pillow casesThe customer can contact us to purchase pillowsHe can contact us at [redacted]
When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for RefundRMA#: 4602883-R." It is very important to include this number on your packing slip as well as written on the outside of the boxIf the number is not clearly visible on the outside of the box, the package will be refused, and no refund will be issuedThe customer is responsible for return shippingReturn Address for UPS/FEDEX: MyPillow, Inc., A Industrial BlvdS., Dock 18, Shakopee, MN Return Address for USPS: MyPillow, Inc [redacted] ***
I will pass the information on to our marketing department on your suggestion For the confusion, I will provide a prepaid return label for your return, just email us at [email protected] and say Sherry Mapproved it
Please provide your email and a copy of the email you received when unsubscribing from our email list If you could also provide the most recent email you received, so we can confirm you are removed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Our advertisement is not false The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ We are experiencing very high call volume and contact everyone back within hoursPlease give us your telephone number so that we can contact you to get you a replacement pillow sent to you
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ The customer has been refunded $Please allow 3-business days for the refund to post into the customers account Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Your order was only placed for pillowYou did receive 50% off that pillowIf you would like to purchase an additional pillow at 50% off, I can waive the shipping charge.The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
I am rejecting this response because:I consider this to be unfair to the customer and poor business practice The company pays neither the original shipping charge nor the return said charge I have never encountered this before as a consumer The pillow will not work for me even as an exchange because the fill is lumps of material which I find uncomfortable
We have no record of the customer returning the package We have asked that the customer provide return tracking information, but she hasn't provided it to us
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ The customer purchased King Premium Pillows in our white support levelWe offer different support levelsThe white support level is considered our medium support levelthe customer contacted us on August 10th to get a Return Authorization to return the pillowsThe customer did not want to exchange for a different support levelThe customer is responsible for return shipping
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping If a customer is not fully satisfied, you can return the productThe customer is responsible for return shipping
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ If the customer could provide additional information as I am unable to locate any ordersPlease email [email protected] or call us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called the company on this this complaint, they have located my order in june 2015, They even akknoeleage that the order was change by them because the sugestion was it would be betterI disagee because I can not even use it Final Business Response / [redacted] (4000, 9, 2016/01/28) */ I am unable to locate the order off the customers name so I am unable to read the notes of the conversation the customer had with a Representative at MyPillow Final Consumer Response / [redacted] (3000, 11, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree on their response because when I called the company they found my order in June They are playing dummyThat's why I would tell every person that I know not to do business with themI might even take a one page news paper add to expose them
I am rejecting this response because:This is not acceptableTV promo said "buy one get one freeWhy didn't I get pillows for the price of oneIt was advertisingCustomer service said $for you're free pillowIt was $for pillowWhere is the free one?
The buy one get one free offer is for Standard/Queen Premium pillow is $89.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $89.97, plus shipping If you would like to purchase Standard/Queen pillow, you would receive $off the original price
I am more than happy to set the RMA up for you Are you returning both pillows on the order?
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ The customer placed his order online for sets of pillow casesThere was not any pillows ordered by the customerThe customer contacted MyPillow and was advised of what was ordered Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The order was for two pillowsI believe they incorrectly entered my orderBecause they say that I was advised of what was ordered does not excuse the fact that they entered the order incorrectly I simply want MyPillow to send the correct pillows and provide me with the tools to return the pillow cases Final Business Response / [redacted] (4000, 10, 2015/10/21) */ The customer entered his order online and the order was placed by him for sets of pillow casesThe customer can contact us to purchase pillowsHe can contact us at [redacted]
When sending the merchandise back, please include a copy of the original packing slip with the following written at the top, "Return for RefundRMA#: 4602883-R." It is very important to include this number on your packing slip as well as written on the outside of the boxIf the number is not clearly visible on the outside of the box, the package will be refused, and no refund will be issuedThe customer is responsible for return shippingReturn Address for UPS/FEDEX: MyPillow, Inc., A Industrial BlvdS., Dock 18, Shakopee, MN Return Address for USPS: MyPillow, Inc [redacted] ***
I will pass the information on to our marketing department on your suggestion For the confusion, I will provide a prepaid return label for your return, just email us at [email protected] and say Sherry Mapproved it
Since you purchased from Mills Fleet Farm, you need to return to Mills Fleet Farm for a refund
Please provide your email and a copy of the email you received when unsubscribing from our email list If you could also provide the most recent email you received, so we can confirm you are removed
I am rejecting this response because: My response would then be that the difference was not apparent and consider this fact advertising
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Our advertisement is not false The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ We are experiencing very high call volume and contact everyone back within hoursPlease give us your telephone number so that we can contact you to get you a replacement pillow sent to you
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ The customer has been refunded $Please allow 3-business days for the refund to post into the customers account Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Your order was only placed for pillowYou did receive 50% off that pillowIf you would like to purchase an additional pillow at 50% off, I can waive the shipping charge.The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
I am rejecting this response because:I consider this to be unfair to the customer and poor business practice The company pays neither the original shipping charge nor the return said charge I have never encountered this before as a consumer The pillow will not work for me even as an exchange because the fill is lumps of material which I find uncomfortable
With purchasing the for low price, it is a package deal and you cannot return just pillow from that offer
We have no record of the customer returning the package We have asked that the customer provide return tracking information, but she hasn't provided it to us
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ The customer purchased King Premium Pillows in our white support levelWe offer different support levelsThe white support level is considered our medium support levelthe customer contacted us on August 10th to get a Return Authorization to return the pillowsThe customer did not want to exchange for a different support levelThe customer is responsible for return shipping
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping If a customer is not fully satisfied, you can return the productThe customer is responsible for return shipping
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ If the customer could provide additional information as I am unable to locate any ordersPlease email [email protected] or call us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called the company on this this complaint, they have located my order in june 2015, They even akknoeleage that the order was change by them because the sugestion was it would be betterI disagee because I can not even use it Final Business Response / [redacted] (4000, 9, 2016/01/28) */ I am unable to locate the order off the customers name so I am unable to read the notes of the conversation the customer had with a Representative at MyPillow Final Consumer Response / [redacted] (3000, 11, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree on their response because when I called the company they found my order in June They are playing dummyThat's why I would tell every person that I know not to do business with themI might even take a one page news paper add to expose them
I am rejecting this response because:This is not acceptableTV promo said "buy one get one freeWhy didn't I get pillows for the price of oneIt was advertisingCustomer service said $for you're free pillowIt was $for pillowWhere is the free one?
The buy one get one free offer is for Standard/Queen Premium pillow is $89.97, plus shipping With your promo code, you receive Standard/Queen Premium pillows for $89.97, plus shipping If you would like to purchase Standard/Queen pillow, you would receive $off the original price