National Association of Professional Women

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

I have already received two partial refunds ($ 394.50 and $ 133 payments), I am still waiting for the pending amount ($ 261.50) to be credited in my banking account. The business sent an email stating that they will do the full reimbursement so now I am waiting to receive that pending amount.
Sincerely,
[redacted]

This event happened almost a year ago. We left several messages last September and October for [redacted] to contact us to resolve this issue and she never replied to us. Her membership has expired and nothing has been billed to her card.

We are sorry that [redacted]’s experience with the NAPW has been less than ideal – we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional.  We encourage and expect our members to avail themselves of those benefits and...

to contact us with any questions or problems regarding their memberships. Members who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW.   [redacted] authorized the October **, 2016 charge reflecting her annual membership dues.  During her initial enrollment interview, our representative went over the membership, beginning with the most comprehensive package – part of the goal of the interview is to determine the best package to fit the member’s goals and budget. We want them to get the maximum benefits for the money, which is why they offer the options in the order they do. [redacted] selected our Preferred membership.   Our representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted]’s enrollment in and uninterrupted access to the benefits provided by NAPW and its business partners.  Prior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew on the anniversary of her enrollment, which was October **, 2016.  [redacted] had the opportunity to opt out of our automatic renewal program at that time. She was also advised to review the terms and conditions which were in place at the time and which are on our website. A copy of those is attached here.   During the initial enrollment interview, our representative explained that [redacted] would receive an email containing login information for access to our members’ portal.  The next morning, as promised, our Membership Services Team called [redacted] to welcome her to the organization, assist her with logging in and accessing her member benefits, creating her professional profile and answering any other questions or concerns she might have. She was unavailable, so our representative left a detailed message for her; which was followed up with a confirmation email with important links, requesting that [redacted] contact her directly to go over her membership at any time. Her direct contact information was provided in this email as she was assigned to be [redacted]’s representative for the duration of her membership. [redacted] could have contacted this representative at any time for assistance with her benefits or to change the status of her membership. A copy of that email, with its date stamp, is attached.   In addition, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had).  NAPW publicizes the availability of this staff through multiple dedicated pages.   Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewal.   From day one of [redacted]’s enrollment with NAPW, we communicated via email using the address she provided: [redacted]– this is the same address listed on this complaint.  Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizational announcements. Well before it was processed, NAPW sent [redacted] a courtesy reminder of her upcoming renewal transaction to the email address mentioned above. A copy of the first email is attached as part of the email  Our email server report, which shows the date that email was sent and the fact that it was opened by someone at that email address, is included in that document.   We have reviewed all of our records.  [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized.    [redacted] did contact us on October **, 2016 and spoke to one of our Member Services representatives who explained why her membership was renewed. She issued a refund of the majority of her membership fee, less the costs we incurred for renewing her benefits with outside providers from whom refunds are not available. These charges are incurred automatically at the time that the renewal is processed. This is why we send reminders of the automatic renewal and ask that our members have the courtesy to advise us if they do not wish to renew.   As a courtesy, we have issued an additional credit to [redacted]’s account and we have also changed the status of her membership so that it does not renew in the future unless she requests to do so. We also invited her to contact us so that we can assist her in maximizing the benefits which will be available to her until next October.  Members who do take advantage of these resources find that they are of very real value in advancing their success.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This organization is currently advertising on [redacted]. I assumed that the organization had features similar to [redacted], as they did have a [redacted] page. I didn't receive any confirmation that my application was successful until today.
I got a call from one of their associates who interviewed me as if I were applying for a job. They were nice but deployed high pressure sales tactics. They said I had been accepted into the NAPW, began to talk about all it's features, then hit me with the cost for membership which was $700.00 up front. I said no and they kept trying to talk me into a membership. When I wouldn't budge they continued with many other lower lever offers. They told me If I wanted to be member I would need to pay for the lowest level membership or I would have to do the whole application process over again. And when I still wouldn't budge they told me the lowest level available which was free- was something I would have to call back to access through their membership department (I had said I would have to call back) and that it was a very limited package.
No where is it listed that there is a cost involved when you click their link on [redacted]. Their sales tactics are not becoming of an organization that seeks to empower women or conduct business in an ethical manner. They are not honest and upfront about what they are selling you, and then they apply a serious amount of pressure to get you to accept and pay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have to add the disappointment with companies that slide renewals in and do not allow a full refund.  Magazines are notorious for this; however they will refund.  It is sad that as this group claims to be professional, but follows business ethics of companies that are eager for the money and do not truly care for the customer.  I will continue to dis-encourage anyone from joining such an unprofessional organization.Thank you.
Sincerely,
[redacted]

We are sorry that [redacted]s experience with the NAPW has been less than ideal – we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional.  We encourage and expect our members to avail themselves of those benefits and...

to contact us with any questions or problems regarding their memberships. Members who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW.   [redacted] claims that she deserves a full refund because she was never told about the automatic renewal in her membership, never used any of the services of membership and did not like the local chapter. This was her choice to do so and we ask members to reach out to us for assistance with any aspect of membership. Detailed belo3w are the methods by which we have extended this invitation specifically to [redacted].   If, like [redacted], they have a problem with a local chapter, or do not wish to use the membership, we do ask that they have the courtesy to advise us as soon as possible so that we can resolve the problem, or at least let us know that they do not wish to continue before it renews   [redacted] authorized the January 26, 2017 charge reflecting her annual membership dues.  During her initial enrollment interview on January 25, 2016, our representative went over the membership, beginning with the most comprehensive package – part of the goal of the interview is to determine the best package to fit the member’s goals and budget. We want them to get the maximum benefits for the money, which is why they offer the options in the order they do. [redacted] selected our Basic membership.   Our representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted]s enrollment in and uninterrupted access to the benefits provided by NAPW and its business partners.  Prior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew on the anniversary of her enrollment. [redacted] had the opportunity to opt out of our automatic renewal program at that time. She was also advised to review the terms and conditions which were in place at the time and which are on our website. A copy of those is attached here.   During the initial enrollment interview, our representative explained that [redacted] would receive an email containing login information for access to our members’ portal.  The next morning, as promised, our Membership Services Team called [redacted] to welcome her to the organization, assist her with logging in and accessing her member benefits, creating her professional profile and answering any other questions or concerns she might have. She was unavailable, so our representative left a detailed message for her and confirmed that she did in fact receive the email and also confirmed her mailing address. This was followed up with a confirmation email with important links, requesting that [redacted] contact her directly to go over her membership at any time. The direct contact information for the Member Specialist was provided in this email as she was assigned to be [redacted]s representative for the duration of her membership. A copy of that email and the confirmation of delivery is attached. [redacted] could have contacted this representative at any time for assistance with her benefits, discussed the problem with her Local Chapter or change the status of her membership. A copy of that email, with its date stamp, is attached.   In addition to the Member Specialist who was assigned to her on January 26, 2016 NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had).  NAPW publicizes the availability of this staff through multiple dedicated pages.   Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewal.   From day one of [redacted]s enrollment with NAPW, we communicated via email using the address she provided: [redacted]– this is the same address listed on this complaint.  Email was clearly the primary communication channel, by which [redacted] received numerous organizational announcements. All of these contain contact information for members who have questions or need assistance. We also reach out several times throughout the year – see call logs attached.   Well before it was processed, NAPW sent [redacted] a courtesy reminder of her upcoming renewal transaction to the email address mentioned above. A copy of the email register showing that the date is included in the file labeled EMAILS AND CONFIRMATIONS and time the message was sent, are attached   We have reviewed all of our records. [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized.    [redacted] did contact us on January **, 2017 – see call logs for the list of calls, and left messages only twice. She spoke to one of our Member Services representatives, and [redacted]s was obstreperous and rather rude, constantly speaking over our representative who was trying to explain why her membership was renewed. She issued a refund of half her membership fee, less the costs we incurred for renewing her benefits with outside providers from whom refunds are not available.  At the time of processing a renewal, immediate charges are incurred for renewing her benefits with outside providers from whom refunds are not available. This is why we send reminders of the automatic renewal and ask that our members have the courtesy to advise us if they do not wish to renew. It does not matter if it is one day or two months after processing that the member calls for a refund.   She also changed the status of her membership so that it does not renew in the future unless she requests to do so.  She invited her to contact us so that we can assist her in maximizing the benefits which will be available to her until next January Members who do take advantage of these resources find that they are of very real value in advancing their success   As a courtesy, we have issued an additional credit to [redacted]s account. We also attached the terms and conditions in effect at the time or [redacted]s enrollment, which clearly state that members need to contact us BEFORE the scheduled renewal in order to cancel the pending transaction. This is why we send those reminder emails as a courtesy. [redacted] received the email according to our records; she contacted us after the renewal was processed. We are accountable to shareholders and must follow the specific criteria to issue refunds. [redacted]s reasons did not meet these criteria. Our team are required to explain, in detail, why her card was charged and what may happen should disputes be filed. As we can undoubtedly demonstrate that the charge was indeed authorized, she would not win any dispute; therefore we try to work with members to resolve these issues and they often blame us, unfairly, because they have not used the membership and forgot that it was set to renew. Any member who contacts our department is treated with courtesy and we try to resolve any issues within the parameters of our policies and protocols. However, people are often disappointed that we cannot grant their wishes without question. Members who request refunds and whose situations meet the criteria are immediately refunded.

We are sorry that[redacted]’s experience with the NAPW has been less than ideal – we do striveto provide our members with resources and benefits to enhance and improve theirlives, both personal and professional.  We encourage and expect ourmembers to avail themselves of those benefits and to...

contact us with anyquestions or problems regarding their memberships. Members who do take the timeto explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPW. Our members are entitled to betreated with utmost respect and empathy, and every person on the NAPW team istrained to work with our members to resolve any issues; however, there areprotocols and policies which must be followed.  These policies are companywideand all of our team members are required to follow them. However, we stronglydisagree with [redacted]’s recollection of her conversations with ourrepresentatives.  NAPWemploys a comprehensive call recording and auditing function.  Our staff reviews the recording of eachcompleted interview for multiple compliance points, including that therepresentative explained the automatic renewal process as described above. Aspart of our investigation into this case, we reviewed that call again and [redacted] was made completely aware of these points at the time. This interviewis available for review if required.   [redacted] authorized the June *, 2015 charge reflecting her annual membershipdues.  During her initial enrollmentinterview, our representative went over the membership, beginning with the mostcomprehensive package – part of the goal of the interview is to determine thebest package to fit the member’s goals and budget. We want them to get themaximum benefits for the money, which is why they offer the options in theorder they do. [redacted] elected to become a paid member.  Ourrepresentative also explained that NAPW uses an automatic renewal process,designed to protect [redacted]’s enrollment in and uninterrupted access to thebenefits provided by NAPW and its business partners.  Prior to concluding the interview, ourrepresentative specifically informed [redacted] that her annual membershipwould automatically renew.  [redacted]had the opportunity to opt out of our automatic renewal program at that time. She was advised that we would remind her of the renewalabout thirty days prior.  Duringthe initial enrollment interview, our representative explained that [redacted]would receive an email (within 24 hours) containing login information foraccess to our members’ portal.   Throughoutthe year, NAPW made available to [redacted] a comprehensive membershipservices staff, which is qualified to field all inquiries and would have beenable to work with her had she elected to opt out of her automatic renewal (orany other questions she may have had). NAPW publicizes the availability of this staff through multiplededicated pages.  Each of these pagespublishes the contact telephone numbers and email addresses, and provides aconvenient form which this member could have submitted at any time if shewished to engage our staff for any reason, including opting out of herautomatic membership renewal. From dayone of [redacted]’s enrollment with NAPW, we communicated via email using theaddress she provided: [redacted].Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizationalannouncements.  As she was advised by the representative during her original interview, apostcard reminder was mailed at the end of April 2015 to the address providedby her at the time of enrollment, which is the same as the one provided here.  We havereviewed all of our records.  [redacted]did not contact us to cancel her scheduled renewal prior to processing, asrequired by our Terms & Conditions, so her renewal was processed as shepreviously authorized.   [redacted] did contact us on June *, 2105 via email. We calledher back and left messages on June [redacted], and [redacted] for herto call us so that her issue could be resolved.   Shecalled us back on July **, 2015 and spoke with one of our membership servicesrepresentatives. Since [redacted]’s complaint implies that our representativewas dismissive, unsympathetic and rude, we reviewed the recording of that callas well, which is available for review by [redacted] and the Revdex.com. Our representative was extremely professional and explained that [redacted] had signed up to automatically renew when she enrolled and that we didin fact mail a reminder to her about thirty days prior to billing that renewalfee. [redacted] asked why she was unable to remove her billing informationonline and our representative told her that this was for security purposes, butthat we would remove her from the automatic billing. [redacted] said that shemay choose to dispute her charge, which is certainly her prerogative, but ourrepresentative advised her that we have documentation and recordings to supportthe authorization of the charge.  Shenever said “too bad”, nor was her tone in any way dismissive.   We cannot allow such unpleasant accusationsto go unchallenged.  As a courtesy, we have issued a credit to [redacted]’s account and we have also deactivated the automatic renewalfunction of her membership, so that it will not renew. We also invite her tocontact us so that we can assist her in using her membership benefits. We take the claim that a member was "scammed" or that acharge was unauthorized very seriously.   We are also deeplyangered by the claims that NAPW takes advantage of women whenever someone forgotabout the terms to which she agreed or failed to use her membership and wantsus to bear the financial burden of her oversight.  NAPW provides an amazingvalue for the membership fee.  Included in ALL memberships levels arewebinars, seminars, discounts, perks, online networking access and in-personchapter affiliation as well as a myriad of other benefits.  Ourorganization is growing, expanding and moving forward through numerousinitiatives, strategic alliances and corporate affiliations; offering membersadditional avenues to ASPIRE, ACHIEVE and CONNECT.   Every member of NAPW's management team works diligently todeliver maximum value to our members, and any claim that someone was"scammed" is demonstrably false.  We currently have almosta half-million satisfied members, all of whom are free to use our onlinenetworking portal, which gives our members more connectivity optionsand far more ability to promote themselves than other networking sites. We have over 150 local chapters across America, in which tens of thousands ofour members get together to take their online experience into the real worldand create incredible connections with other professional women. These localchapters are constantly implementing new ways for the local members tointeract.  We encourage of our members tojoin all of the chapters in their area - this gives them more opportunities toattend events that fit their busy schedules and widens the circle of localwomen with whom to network. Additionally, we are constantly providing and working toupgrade the secondary benefits such as free or discounted continuingeducation through leading providers like [redacted] and [redacted]; shopping and other discounts through a number of partnerships,including exclusive sponsors like Lenovo, one of the world's largest computersuppliers; and interesting topical content provided through our social mediaand other outlets.  Again, our entire team is working hard every singleday to build these partnerships, identify and create content, and make greaterbenefits available to our members.  We were rated within the top 100 Best Websites for Women in Forbes2013. Our corporate partners include prestigious and well-known brands likeLincoln Motor Company, AT&T, Baccarat, the Ritz Carlton, and Disney.  Internationally prominent women, like SaraBlakely, Robin Roberts and Barbara Corcoran have been featured speakers at ourconferences – each sharing her journey in building her reputation as aprominent business figure.  Star Jones isour President and National Spokeswoman. These are women to whom integritymatters and they would have no part of the NAPW if we were any kind of scam. Quite frankly, there are negative comments on any and everything.Iconic brands such as Macy's, Mercedes Benz, Proctor & Gamble – even localrestaurants – receive complaints and criticism from customers who were nothappy with a product or service. However, despite those opinions, millions ofus continue to shop at Macy’s, buy Mercedes cars and purchase P&G productsagain and again. As professionals, if we all believed everything we see on theInternet was true, rather than informing ourselves and making our ownjudgments, we would all view the business world very negatively.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I have been in touch with the NAPW and they...

have taken care of the issue.  Thank you so very much for your prompt and efficient response.  Have a nice day. [redacted]

Attached are the recording. Please review. The email was delivered to you - you chose to ignore it. Please be aware that the information which we have provided clearly demonstrates that we followed every reasonable step to process your renewal. Again, you had a full year to contact us to change the status of your membership, and had you done so, a full refund would be issued immediately. As explained in our initial response - our company has criteria to meet in order to issue full refunds. We regret that you are not happy with this result, but your request does not meet those criteria.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], Once the check for $889.00 has been received, I'll find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please allow two to ten business days for any credits to post to your account. This depends on the policies of your card issuer.

This matter was resolved directly with [redacted] on February **, 2017.

This was a misunderstanding - [redacted] was not contacted to renew her membership six months ago. She was invited to upgrade it. When she declined this offer, she assumed that she canceled her membership - our representative assumed that she declined the offer. This was resolved directly with [redacted]...

[redacted] today.

We have investigated the claims made in this complaint.  All of our new memberships are set up to automaticallyrenew unless the member requests otherwise. This is explained during theinitial enrollment interview and on our website.  [redacted]’s file did not indicate that sheasked to have the...

automatic renewal disabled. As she did not contact us before herrenewal was scheduled it was processed.The postcard to which she refers was sent for deliveryduring the first week of June, giving [redacted] plenty of time to contact us toremind us that she did not wish to renew. The only “advertisement” on it was anannouncement about an event we were having. As we must pay for the annual feesprovided by our outside partners, which are not refundable to us once weprocess the renewal and initiate and order to continue those services, we doask our members to have the courtesy of notifying us that they do not want torenew BEFORE the actual renewal process takes place.  Our policy is to issue refunds only to thosemembers who did request cancellation before the renewal takes place, however,if a member calls us after the renewal is processed, we do refund the portionof the fee which has not been paid out to our partners on behalf of the member. It is immaterial how many days havepassed since the renewal processed because those fees are automaticallyforwarded as part of the process. . This is what was done for [redacted]. It is a shame that[redacted] did not use her membership as she did make a substantial investment init.   The representative with whom shespoke spent time going over all of those benefits and made suggestionsregarding the resources which would be most useful to her. In reviewing thatconversation as part of our investigation, [redacted] seemed satisfied and willingto use her membership, which is why we are rather surprised and dismayed thatshe saw fit to file a complaint with the Revdex.com.We have issued the balance of her fee, however, because wedo not have access to the recording of the initial enrollment interview andthis cannot confirm that [redacted] was advised of and agreed to the automaticrenewal of her membership. In this situation, we do always give the member thebenefit of the doubt.

We are sorry that [redacted] experience with the NAPW has been less than ideal – we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional.  We encourage and expect our members to avail themselves of...

those benefits and to contact us with any questions or problems regarding their memberships. Members who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW.   [redacted] authorized the September **, 2016 charge reflecting her annual membership dues.  During her initial enrollment interview, our representative went over the membership, beginning with the most comprehensive package – part of the goal of the interview is to determine the best package to fit the member’s goals and budget. We want them to get the maximum benefits for the money, which is why they offer the options in the order they do. [redacted] selected our Basic membership, which is normally a six month membership, but which was extended AS A COURTESY for an additional six months at no additional charge. This was made absolutely clear. Our representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted]’s enrollment in and uninterrupted access to the benefits provided by NAPW and its business partners.  Prior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew on the anniversary of her enrollment, which was September **, 2016.  [redacted] had the opportunity to opt out of our automatic renewal program at that time. She was also advised to review the terms and conditions which were in place at the time and which are on our website. A copy of those are attached here.   NAPW employs a comprehensive call recording and auditing function.  Our staff reviews the recording of each completed interview for multiple compliance points, including that the representative explained the automatic renewal process as described above. As part of our investigation into this case, we reviewed that call again and [redacted]   [redacted] was made completely aware of these points at the time. This interview is available for review if required.   During the initial enrollment interview, our representative explained that [redacted] would receive an email containing login information for access to our members’ portal.  She waited on the phone until [redacted] confirmed that she had received the email. The next morning, as promised, our Membership Services Team called [redacted] to welcome her to the organization, assist her with logging in and accessing her member benefits, creating her professional profile and answering any other questions or concerns she might have. She was unavailable, so our representative left a detailed message for her, which was followed up with a confirmation email with important links, requesting that [redacted] contact her directly to go over her membership at any time. Her direct contact information was provided in this email as she was assigned to be [redacted]’s representative for the duration of her membership. [redacted] could have contacted this representative at any time for assistance with her benefits or to change the status of her membership. A copy of that email, with its date stamp, is attached.   In addition, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had).  NAPW publicizes the availability of this staff through multiple dedicated pages.   Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewal.   From day one of [redacted]’s enrollment with NAPW, we communicated via email using the address she provided: [redacted] – this is the same address listed on this complaint.  Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizational announcements. Well before it was processed, NAPW sent [redacted]   [redacted] a courtesy reminder of her upcoming renewal transaction to the email address mentioned above. A copy of the first email is attached.   We have reviewed all of our records.  [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized.    [redacted] did contact us on September **, 2016 and spoke to one of our Member Services representatives who explained why her membership was renewed. Our representative was respectful and patient with [redacted] advising her that the recorded call would refute [redacted]’s claims that she was told nothing about her membership renewal or the fact that the membership was extended for six months. A refund of the majority of her membership fee was refunded to [redacted], less the costs we incurred for renewing her benefits with outside providers from whom refunds are not available.  This is why we send multiple reminders of the automatic renewal and ask that our members have the courtesy to advise us if they do not wish to renew.   As per her conversation with our membership services representative, we have issued a credit to [redacted]’s account and we have also deactivated her membership, so that it is now expired and inactive. These credits should appear on her account statement within two to ten business days, depending on the policies of her card issuer.   We feel that [redacted] is presenting an inaccurate view of the events which took place and that we have issued her the maximum refund to which she is entitled under these circumstances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  I will need more information to determine if my complaint has been resolved.  Can the NAPW please advise when the check was mailed and in what amount?  
To the Revdex.com: can you please give me a few more days to respond again to see if the check has arrived? (As of today, I have not received it.)  
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate the canned response from NAPW that I read on
other Revdex.com complaints submitted and the personalization only to outline the
dates/time I was not able to answer calls.  The response only supports my point for request to cancel the membership
-  I am not available to appreciate all
the program has to offer.  I did not want
to answer the phone either only to listen to high pressure investments needed
to continue member.  Additionally, I had an increase in responsibility at work
and I am preparing for an executive MBA program.  It is unfortunate that NAPW does not offer
more flexibility in membership knowing women often spin many plates and things
can change in availability.  I do not
align to be a member to any organization that has expectation I immediately
answer and respond to every phone call or email.  In fact, I received 85 emails in 2 ½ months, sometimes up to
5 a day!  This becomes noise to me and
even as a member, harassment.  Please remove me immediately from your
contact database and put my contact information on a do not call list.I asked the representative on Nov ** if there were any other
options and the response was “no” due to policy.  The response on 12/3 through the Revdex.com does not
provide any details for me to consider.I do not feel NAPW's response provided any gain towards a resolution to my
concern, only to defend their policy.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THis case was resolved directly with the member. There was a misunderstanding when we called to invite her to upgrade her membership. She declined the upgrade, assuming that this would cancel her membership. a full refund has been issued.