National Coatings Inc.

A refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I was advised I would
receive a refund by the business on 7/**As of 7/**, no refund has been issued back into my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They promised to call me which is the exact response that I got from
sales person Mile A*** when I first brought the problem to his attentionThey did not call me then which he promised would happen in the next minutesI have waited days since their response to you and have not had a call from themI am very disappointed in their business conduct and would ask that you proceed to your next step.Thank You,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Myron Yurko

The customer has already been issued his refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a
refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:Their response was only partially truthful. They did not send me more product and instructions on how to fix my problem. I, in fact, returned three gallons of unopened product to them as they requested. They did issue a partial refund. This, however, does not take into consideration the time and effort to apply the product, nor does it fix the problem I am now faced with on having it removed. Their product was not as advertised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer service explained what was needed to resolve his issueIf there are any questions please give me a call at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
I spoke with *** *** customer service spokesman with National Coatings on November *, 2014. His offer was to refund payment for the product but would not agree to do anything concerning the removal of the product
As of to date I have not received refund for the product
*** ***
*** *** ***
*** ** ***
***
***
Sincerely,
*** ***

Another check has been issued and sent by ***

Customer service will call tomorrow

We have sent Darryl another *** return labelWhen the merchandise is returned we will issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]Their first statement is not true I specified the color but the Company never sent the product.They did however bill my credit card and have yet to refund the charge Subsequently received a call from the President? trying to re-sell me but still no refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The agreement was SUPPOSED to be ref the return of TWELVE gallons STILL DID NOT GET AN EXPLANATION of all items stating that they were "one-part" while the rep stated that I needed to apply a "hardener" on top of the main coat I seriously doubt that this company has any idea what the item numbers mean.Further I can't move the cartons by myself, and I need the company to pick up the items for return They were anxious enough to deliver them but are reticent to pick them up.Product is still unopened Would like somebody who actually KNOWS what this stuff is and can actually describe what all of these "one-part" systems are.Still think this company is a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and received a refund check Provided the check clears my bank, I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The person with whom I FINALLY spoke to told me to just apply the "hardener" product to the surface AFTER I applied the paint product. Problem is that EACH can says "ONE STEP." Could NOT get any explanation or description of the "hardener" material - and the person didn't even want to bother with the identifying product/part numbers, and the guy at National Coatings seemed annoyed that he even had to actually speak to me. STILL have no idea what the "one-step" process is supposed to be IF I need to apply another coating on top of the FIRST "one-step" coating.Still have no idea what the numbered product(s) are and why they're there IF this stuff IS supposed to be "one step."Dissatisfied, but not surprised, that the National Coatings guy says this issue is resolved. They probably want me to just go away. I NEED ANSWERS to what I thought were simple questions. If I can't get them, my complaint still stands.Have not opened any of the product cans
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Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
*** ***
I received a refund from National Coatings yesterday. Thank you so much for your help in getting this settled, I don't think it would have happened with out you
Thank you
*** ***
*

After speaking with the customer we sent him more product and how to resolve his issue, as well as issuing a partial credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never did receive the refund that National Coatings said they would send me…as soon as the complaint was closed they were done with it I tried calling them back to find out where the check was and they brought another person into the mix They said I would have to deal with John M*** now because that is the "person who cuts the checks" So I talked to John M*** and he said he would need to speak with Jim R*** who is the one who said he would refund all my money And of course I haven't heard anything from them on several attempts to contact them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
MY PAINT JUST ARRIVED.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

[Your Answer Here]
 I CALLAED THE BUSINESS NUMEROUS TIMES AND ALWAYS TOLD SOME ONE WOULD GET BACK---NO ONE EVER DID. I HAVE NOT RECIVED ANY CALLS AND HAVE NO MISSED CALLS ON SHOWING FROM THIS COMPANY
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]