National Coatings Inc.

Review: I purchased some coating for my deck in July or August 2013. It was running for $89/gallon and I got 5 or 6 gallons. We applied it and it turned white/grey and it was supposed to be a clear coat. The man said we did something to prepare it wrong and I explained that we did not and did everything we were instructed to do. The man did not offer any kind of resolution. He said he'd take it to customer service to see what they could do and I have not heard back from him. I sent photos around the end of September and still have not heard from them.Desired Settlement: I want them to tell me how to fix this and if they cannot do that, I would like for them to pay to redo it.

Business

Response:

After customer service spoke with the customer it was mutually agreed to mail out a refund check. If there are any other questions please give me a call at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with [redacted] customer service spokesman with National Coatings on November *, 2014. His offer was to refund payment for the product but would not agree to do anything concerning the removal of the product.

As of to date I have not received refund for the product.

Sincerely,

Business

Response:

After speaking with the customer, it was mutually agreed to issue a refund check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

I received a refund from National Coatings yesterday. Thank you so much for your help in getting this settled, I don't think it would have happened with out you.

Thank you.

Review: I was contacted by Mr. Stewart C[redacted],GM on 7/**/15 after inquiring, on-line, about floor sealant/paint for my doggie daycare center. Mr. C[redacted] assured me that his product would work for my purposes and went on to further state that they were having an inventory reduction sale and would sell me the product at a reduced rate. I ordered the product at that time and my credit card was charged $750.35. I further researched the product and found complaints about the same concerns of non-adherence to specific surfaces that I had. I called Mr. C[redacted] on 7/**/15 and cancelled the order. He confirmed that the product had not been shipped. The payment had already been processed so I requested a refund. I called Mr. C[redacted] on 7/**, 8/*, 8/**, and 8/**. Each time he stated that he needed to check on the status of the refund and would call me back that day or the next. He has yet to return a call and no refund has been received. I called and got Mr. C[redacted]'s answering machine on 8/**. On 8/**, I called and got Mr. C[redacted]'s answering machine again. This time I left a message with my phone number to call me back immediately with the status of the refund. I also left the same message on the listed business number.Desired Settlement: Refund of the $750.35 that was charged to my credit card.

Business

Response:

The customer will be issued a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Check number [redacted] has been cut and mailed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and received a refund check. Provided the check clears my bank, I find that this resolution is satisfactory to me and the matter has been resolved

Sincerely,