National Enterprise Systems

NATIONAL ENTERPRISE SYSTEMS November 16, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint [redacted] [redacted] : We are in receipt of your correspondence concerning the complaint made by [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionNES was attempting to contact a person with the same last name as [redacted] in regards to an account placed in our officeThe phone number that NES was calling, [redacted] , was provided to NES by our client as a number associated with the person we were trying to reachAs requested, NES has made the necessary changes that [redacted] ***'s phone number, [redacted] , will not be called by NES, in regards to this accountWe apologize for any inconvenience that [redacted] may have experiencedWe hope this brings this matter to a conclusion but please co tact me if any additional information is neededSin e-rely, anager, Regulatory Compliance Edison Blvd., Unit A Twinsburg, OH 44087-Phone: (440) 542-Toll Free: (800) 973-Fax (330) 963-www.nesl.com

Good Afternoon, attached is the response for complaint [redacted] Thank You,Eric T***NES

June 27, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID# [redacted] Dear Ms [redacted] : We are in receipt of your correspondence concerning the complaint made by Ms [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionOn June 1, there was an account placed with NES for collectionsNES does not own the account but was attempting to service the account on behalf of our clientOn June 13, 2016, Ms [redacted] advised NES of her new address and we made the change that daySubsequently, NES sent Ms [redacted] a letter, to the updated address, showing the client assigned the account to NES for collectionsNES has requested verification of the account, and will forward the information to Ms [redacted] once it is received from our clientNES takes very seriously any allegation that an employee may have acted improperlyNES does not encourage or condone the actions described by Ms [redacted] in her complaintAs such, the employee involved has been counseled with respect to the allegations and in the proper handling of consumer accountsWe apologize for any inconvenience that Ms [redacted] may have experiencedWe hope this brings this matter to a conclusion but please contact our Compliance Department at 877-603-if you need further assistanceEric Thut Manager, Regulatory Compliance

April 18, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID: [redacted] Dear Ms [redacted] : We are in receipt of your correspondence concerning the complaint made by [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionAn account was placed with NES for collectionUnfortunately, Ms [redacted] phone number, [redacted] , inadvertently became associated with this accountWe were not aware at the time the calls were made that the number was incorrectNES has taken the appropriate steps to ensure that Ms [redacted] will receive no further calls from NES, with respect to this accountWe apologize sincerely for any inconvenience Ms [redacted] may have experiencedWe hope this brings this matter to a conclusion but please contact me if any additional information is neededThank you for your attention and cooperationSincerely, Shakirah P [redacted] Compliance Assistant Manager

Good Afternoon, Attached is the response to Complaint ID [redacted] Thank You,Eric T***NES

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the business does not adhere to this resolution, a new complaint will be filed Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I would like National Enterprise Systems contact [redacted] to place my account in good standing so that my credit report reflects the good faith payments Regards, [redacted]

September 12, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH Re: Complaint ID # [redacted] Dear Ms***: We are in receipt of your correspondence concerning a complaint made against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionOn August 20, 2017, there were two accounts placed by [redacted] Solutions, Inc( [redacted] ), with NES for collectionsNES does not own the accounts but was attempting to collect the total outstanding balance on behalf of [redacted] NES spoke with [redacted] on August 29, At that time, [redacted] was offered the phone number to reach [redacted] Our representative also explained that, since the account is placed with NES, [redacted] may forward the call back to NESThe phone number [redacted] may use to contact [redacted] is [redacted] During the above referenced phone call on August 29, 2017, NES discussed settlement options with [redacted] Our representative expressed that he would contact [redacted] to see if he was able to gain authorization to accept an amount lower than that which was offered at the time [redacted] stated she would call NES the following dayOn August 30, [redacted] called NES and was advised that we received authorization for a reduced settlement amountMrsWilliams stated she would need to make the payment the following day and would call back on August 31, We have not received a call back, although it should be noted that on September 5, we did receive a correspondence from [redacted] requesting verification of the debtDocumentation provided to NES from [redacted] was sent to [redacted] on September 8, We are sorry for the inconvenience that [redacted] may have experienced and hope this brings this matter to a conclusion [redacted] may contact our compliance department at [redacted] , if she would like to discuss the accountsSincerely,Eric T***Manager, Regulatory Compliance [redacted]

March [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID# [redacted] Dear Ms [redacted] : We are in receipt of your correspondence concerning the complaint made by Ms [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionNES has recently received information indicating another entity is improperly providing our phone number, 440-519-6713, as a part of phone calls they are placingNES has not called the telephone number Ms [redacted] provided and is working to resolve the issueWe apologize for any inconvenience she has experiencedSincerely Eric T***, Manager, Regulatory Compliance NES

October 22, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID# [redacted] [redacted] : We are in receipt of your correspondence concerning the complaint made by [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionOn July 21, there was an account placed with NES for collectionsNES does not own the account but was attempting to service the account on behalf of our clientOctober 20, 2015, NES spoke with [redacted] It is NES' policy not to discuss details of accounts we manage until we verify that we are speaking with the correct party so as to avoid unlawful third party disclosureUnfortunately, [redacted] would not verify her date of birth, her address or her last four digits of her social security number so we could speak to her about the accountWe would like to note that we did not request [redacted] to provide her full social security number, rather just the last digitsOn this call, [redacted] requested to have her phone number removed from our caller listThere were no further calls made after that request and we have taken appropriate steps to ensure she is not called by NES with regard to this account in the futureWe apologize for any inconvenience that [redacted] may have experiencedWe hope this brings this matter to a conclusion but please contact me if any additional information is neededSincerely,Eric T***,NES

May 11, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint iD # [redacted] Dear [redacted] ***: We are in receipt of your correspondence concerning a complaint made against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionOn October 12, 2016, there was an account placed by [redacted] ***, with NES for collectionsNES does not own the account but was attempting to collect the total outstanding balance on behalf of [redacted] ***In [redacted] complaint, she states she was getting calls and mail regarding two pay day loansThe account for which we have tried to reach [redacted] is for utilities, not payday loansSo that we may help validate the account information, NES has requested documentation of the account from [redacted] and we will forward the documentation to [redacted] once received [redacted] 's complaint also states she spoke with us and told us the loans were taken out by her ex-husband and that she has sent us documentation of her divorce decreeOur records show that we have not spoken with [redacted] or received any correspondence from herIf [redacted] would like to send NES correspondence, she may send USPostal mail to the address below or e-mail us at web-info@nestcomNational Enterprise Systems Edison BlvdUnit A Twinsburg, OH 44087-With the exception of providing her with the above referenced documentation, and in accordance with her complaint, NES has made the necessary changes so that she will no longer be contacted by NES, in regards to this account, without her request or future permission to do soEdison Blvd., Unit A Twinsburg, OH 44087-Phone: (440) 542-Toll Free: (800) 973-Fax (330) 963-www.nesl.com

Good Afternoon, Attached is the NES response for complaint ID [redacted] Thank you,Eric T***NES

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good Afternoon,Attached is the response for complaint [redacted] .Thank You,Eric T***NES

Good Afternoon,Attached is the response for complaint ID [redacted] Thank You,Eric T***NES

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will send the necessary documentation to NES for them to view it to see as to why I believe the account in question was paid off in consolidation Regards, [redacted]

May 27, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID: [redacted] Dear Ms [redacted] : We are in receipt of your correspondence concerning the complaint made by [redacted] against National Enterprise Systems ("NES") We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionAn account was placed with NES for collectionUnfortunately, Ms [redacted] 's phone number, 704-846-6307, inadvertently became associated with this accountWe were not aware at the time the calls were made that the number was incorrectNES has taken the appropriate steps to ensure that the Ms [redacted] 's will receive no further calls from NES, with respect to this accountWe apologize sincerely for any inconvenience the Ms [redacted] may have experiencedWe hope this brings this matter to a conclusion but please contact me if any additional information is neededThank you for your attention and cooperationSincerely, Eric T [redacted] Compliance Manager Edison Blvd., Unit A Twinsburg, OH 44087-

Good Afternoon, Attached is the response to complaint ID [redacted] Thank You,Eric T***NES

Good Afternoon, Attached is the response for complaint ID # [redacted] Thank You, [redacted] ***NES

NORTH COAST CREDIT UNION November 24, [redacted] Revdex.com Euclid Ave, 4th Floor Cleveland, OH 44115-Re: Complaint ID: [redacted] [redacted] : We are in receipt of your correspondence concerning the complaint made by [redacted] against National Enterprise Systems ("NES")We have conducted an investigation with respect to this matter and we appreciate the opportunity to respond and provide you with our positionAn account was placed with NES for collectionUnfortunately, [redacted] ' phone number, [redacted] , inadvertently became associated with this accountWe were not aware at the time the calls were made that the number was incorrectNES has taken the appropriate steps to ensure that the [redacted] will receive no further calls from NES, with respect to this accountWe apologize sincerely for any inconvenience the [redacted] may have experiencedWe hope this brings this matter to a conclusion but please contact me if any additional information is neededThank you for your attention and cooperationSincerely, Eric T [redacted] Compliance Manager