We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention We apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and his company, [redacted] ***, are removed from our system and are no longer contacted via U.Smail, email, or telephone Thank you National Funding, Inc
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention Ms [redacted] received a membership card in the mail, not a credit card As the complaint suggests, mailing of unsolicited credit and debit cards is an illegal practice National Funding has never sent such an offer While there are design similarities, the differences between what we mail and a credit card are significant: The National Funding marketing piece contains no association logo (Visa, Mastercard, etc.), and there is neither a magnetic strip nor a signature strip on the back of this card Furthermore, the card specifically states that it is a ‘membership card, not a credit card.’ The package is designed to gain interest in our financing services, and is a commonly used format in the financial services industry [redacted] ’s business was prequalified for our membership card based on the business information provided to us by Dun and Bradstreet To activate the account, additional information would have been required from [redacted] *** We also check additional business sources, such as the Secretary of State We apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system Thank you National Funding, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While they indicated initially that there was not an increase in cost of funds, now they admit that the rate did increaseAdditionally, they recorded all of the conversations with [redacted] over the phone, but it doesn't mean anything that I was promised something that they didn't deliver and not advised of charges that they would be charging me except if it was in their favor the audio recordings I'm certain would be submitted as evidence in this issueI still stand that: They did not advise me that there would be a charge for the inspection of the vehicle financed and it would be charged to me The example invoice that I received did not reflect any payment due except the regularly scheduled paymentsThe only thing that will resolve this issue is the refund of the additional funds that I paid for the two issues above The fact that I didn't realize they went up on their costs of funds is a problem that I didn't realize until after the transaction was complete which was my own fault The other charges that came after the transaction was completed and never mentioned by [redacted] in what my out-of-pocket expenses would be is unacceptable and will remain unacceptable unless a refund is issued Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention Ms [redacted] ’s business received a membership card in the mail, not a credit cardThe card specifically states that it is a ‘membership card, not a credit card.’ The package is designed to gain interest in our financing services, and is a commonly used format in the financial services industry ***’s business was prequalified for our membership card based on the business information provided to us by Dun and Bradstreet To activate the account, additional information would have been required from [redacted] Haus We also check additional business sources, such as the Secretary of StateWe apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and [redacted] House are removed from our system Thank you National Funding, Inc
Good Afternoon, We attempt to fund all of our customers in house but certain customers do not fall within our internal credit parametersWe seek outside financing at that point from a lender with whom they qualify based on their guidelines Thank you National Funding
We are writing in response to the consumer's complaint of [redacted] *** Thank you for bringing this matter to our attentionWe apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and her company, [redacted] , is removed from our system and will no longer be contacted via U.Smail, email, or telephone Thank you National Funding, Inc
Good Morning,I have gone through the customers concerns regarding the interimThe funds were released on this contract on the 10th (the date of funding) so that is when the interim starts and goes to 7/When calculating interim we averaged the number of days in a month and all interim is calculated off 1/30th of the monthly payment as shown in the contractThere are months that are less than days and months that are more than daysIn an effort to resolve the customers concerns we are willing to waive half the interim bringing the customer balance on the interim to $so the minimal differences in days and calculations become a non-issue.Please have the customer reach out to [redacted] to complete the payment for the outstanding chargesThank youNational Funding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I do want to note that prior advertisements from other companies with the same concept do not have a embossed numbers nor do they generally have an activation numbers Since the card was clued to the paper I did not notice a non magnetic strip I think the company went over board with the concept Normally these types of cards are cardboard as well so that there is no confusion as to what they are That being said removing me is acceptable Thanks
We are writing in response to the consumer's complaint of [redacted] justify;"> Thank you for bringing this matter to our attentionMr [redacted] received a membership card in the mail, not a credit cardWhile there are design similarities, the differences between what we mail and a credit card are significant: The National Funding marketing piece contains no association logo (***, [redacted] , etc.), and there is neither a magnetic strip nor a signature strip on the back of this card ***’s business was prequalified for our membership card based on the business information provided to us by [redacted] To activate the account, additional information would have been required from [redacted] *** We also check additional business sources, such as the Secretary of State, to prevent fraudWe apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system, and we will also mail confirmation of his removalThank you National Funding, Inc
Good Morning,I have gone through Mr [redacted] s accountWhen reviewing all of the information that was submitted to approve the transaction there was a couple questions regarding information that was contained in the bank statements providedAs a quality control measure the next step in our process is to request the login and password to upload the bank statements directly from the bank to verify the information providedWhen we request this information we always recommend to the customer to change the password after we have uploaded the statements to insure that they are the only ones that have further access after the permitted time.We apologize for any inconvenience that this may cause but again as a quality control measure this is the next step that we must take to insure that we have all accurate information when making an extension of credit.Please let me know if there is any additional information that we can provideThank youNational Funding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not completely resolve my complaint For your reference, details of the offer I reviewed appear below While I am glad that the business has agreed to remove my name and that of my business from its records, I have already received a second mailing from the same company with the same misleading content, same extremely large “pre-approved credit line” and a longer answdate This has absolutely ZERO to do with [redacted] - this has to do with financial solicitation which, if not specifically illegal, is certainly skirting the lawRevdex.com needs to step up and investigate this business, or turn its investigation over to the proper authorities, and take the Revdex.com logo off this company’s solicitations Regards, [redacted] ***
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attentionMr [redacted] ’ business was prequalified for our membership card based on the business information provided to us by [redacted] tTo activate the account, additional information would have been required from his business We also check additional business sources, such as the Secretary of State to prevent fraudWe apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system and is no longer contacted by National Funding through U.SMail, telephone, fax, or email Thank you National Funding, Inc
We are writing in response to the consumer's complaint of [redacted] Mr [redacted] ’s address and phone number have been removed from our system, as has the name [redacted] There are design similarities between what we mail and a credit card, however, the mailing of unsolicited credit and debit cards is an illegal practiceNational Funding has never sent such an offerAs stated, there is no magnetic strip, no place for a signature, and no security codeWe are provided business information from Dun and Bradstreet, and check additional sources such as the Secretary of StateTo activate the account, additional information would have been required from Mr [redacted] Complete removal may not be effective until 60-days from this date, August 20, We encourage Mr [redacted] to contact us directly if he receives another offer or phone call so that we can ensure total removalWe apologize for the concerns our marketing piece has caused Mr [redacted] and appreciate the opportunity to address them Thank you, National Funding, Inc
Good MorningI have reviewed through the account and discussed this contract with the representativeThis file was sent into our credit department to be reviewed for more fundingWe were unable to approve this file to low ending balances on the statements so we reached out to the customer to see if they would like us to submit the file to one of our funding partnersThe customer agreed so we proceeding with attempts to obtain financing with one of our partnersWe were unable to get them approved so the customer stated they were going to look elsewhere for additional fundingWe regret that we were unable to approve them for any additional funding but we are unable to change our credit parameters so that this customer can obtain more financingWe hope that they will be able to secure the financing that they need from another lender to continue to be successful in their business.Thank youNational Funding
Good Morning,We have reached out to the customer and resolved this with him directlyUnfortunately we were unable to fund this transactionThe customer is currently seeking alternate financing optionsThank youNational Funding
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention We apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] [redacted] and his company, [redacted] ***, are removed from our system and are no longer contacted via U.Smail, email, or telephone Thank you National Funding, Inc
Good Morning, I have gone through the documents as well as spoken with the representative on this transactionWe offered to waive the documentation fee at the beginning of the transactionOnce we received the call about the interim and prefund fee we offered to waive the interim rent as wellThe customer is currently responsible for the prefund fee of $We are unable to waive thisWe have made every attempt to meet the customer in the middle for this transaction and get him the best deal possible on his transaction Thank you National Funding
Dear [redacted] , Thank you for taking the time to reach out to usBecause our business is built on the trust between our loan specialists and our customers, we strive to make sure each customer fully understands our terms before agreeing to the contractWhen we reviewed your contract with you, we included a verbal explanation of the origination fee in addition to the daily payments Also, the contract that you signed clearly stated the origination fee on the first page, along with another section that explains that the origination fee is a one-time fee that is collected on the first day that payments beginIf you have any questions about the terms of your contract or need further clarification, please don’t hesitate to reach out to us Sincerely, National Funding
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention We apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and his company, [redacted] ***, are removed from our system and are no longer contacted via U.Smail, email, or telephone Thank you National Funding, Inc
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention Ms [redacted] received a membership card in the mail, not a credit card As the complaint suggests, mailing of unsolicited credit and debit cards is an illegal practice National Funding has never sent such an offer While there are design similarities, the differences between what we mail and a credit card are significant: The National Funding marketing piece contains no association logo (Visa, Mastercard, etc.), and there is neither a magnetic strip nor a signature strip on the back of this card Furthermore, the card specifically states that it is a ‘membership card, not a credit card.’ The package is designed to gain interest in our financing services, and is a commonly used format in the financial services industry [redacted] ’s business was prequalified for our membership card based on the business information provided to us by Dun and Bradstreet To activate the account, additional information would have been required from [redacted] *** We also check additional business sources, such as the Secretary of State We apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system Thank you National Funding, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While they indicated initially that there was not an increase in cost of funds, now they admit that the rate did increaseAdditionally, they recorded all of the conversations with [redacted] over the phone, but it doesn't mean anything that I was promised something that they didn't deliver and not advised of charges that they would be charging me except if it was in their favor the audio recordings I'm certain would be submitted as evidence in this issueI still stand that: They did not advise me that there would be a charge for the inspection of the vehicle financed and it would be charged to me The example invoice that I received did not reflect any payment due except the regularly scheduled paymentsThe only thing that will resolve this issue is the refund of the additional funds that I paid for the two issues above The fact that I didn't realize they went up on their costs of funds is a problem that I didn't realize until after the transaction was complete which was my own fault The other charges that came after the transaction was completed and never mentioned by [redacted] in what my out-of-pocket expenses would be is unacceptable and will remain unacceptable unless a refund is issued Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention Ms [redacted] ’s business received a membership card in the mail, not a credit cardThe card specifically states that it is a ‘membership card, not a credit card.’ The package is designed to gain interest in our financing services, and is a commonly used format in the financial services industry ***’s business was prequalified for our membership card based on the business information provided to us by Dun and Bradstreet To activate the account, additional information would have been required from [redacted] Haus We also check additional business sources, such as the Secretary of StateWe apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and [redacted] House are removed from our system Thank you National Funding, Inc
Good Afternoon, We attempt to fund all of our customers in house but certain customers do not fall within our internal credit parametersWe seek outside financing at that point from a lender with whom they qualify based on their guidelines Thank you National Funding
We are writing in response to the consumer's complaint of [redacted] *** Thank you for bringing this matter to our attentionWe apologize for any concerns that our marketing piece may have caused Ms [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] and her company, [redacted] , is removed from our system and will no longer be contacted via U.Smail, email, or telephone Thank you National Funding, Inc
Good Morning,I have gone through the customers concerns regarding the interimThe funds were released on this contract on the 10th (the date of funding) so that is when the interim starts and goes to 7/When calculating interim we averaged the number of days in a month and all interim is calculated off 1/30th of the monthly payment as shown in the contractThere are months that are less than days and months that are more than daysIn an effort to resolve the customers concerns we are willing to waive half the interim bringing the customer balance on the interim to $so the minimal differences in days and calculations become a non-issue.Please have the customer reach out to [redacted] to complete the payment for the outstanding chargesThank youNational Funding
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I do want to note that prior advertisements from other companies with the same concept do not have a embossed numbers nor do they generally have an activation numbers Since the card was clued to the paper I did not notice a non magnetic strip I think the company went over board with the concept Normally these types of cards are cardboard as well so that there is no confusion as to what they are That being said removing me is acceptable Thanks
We are writing in response to the consumer's complaint of [redacted] justify;"> Thank you for bringing this matter to our attentionMr [redacted] received a membership card in the mail, not a credit cardWhile there are design similarities, the differences between what we mail and a credit card are significant: The National Funding marketing piece contains no association logo (***, [redacted] , etc.), and there is neither a magnetic strip nor a signature strip on the back of this card ***’s business was prequalified for our membership card based on the business information provided to us by [redacted] To activate the account, additional information would have been required from [redacted] *** We also check additional business sources, such as the Secretary of State, to prevent fraudWe apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system, and we will also mail confirmation of his removalThank you National Funding, Inc
Good Morning,I have gone through Mr [redacted] s accountWhen reviewing all of the information that was submitted to approve the transaction there was a couple questions regarding information that was contained in the bank statements providedAs a quality control measure the next step in our process is to request the login and password to upload the bank statements directly from the bank to verify the information providedWhen we request this information we always recommend to the customer to change the password after we have uploaded the statements to insure that they are the only ones that have further access after the permitted time.We apologize for any inconvenience that this may cause but again as a quality control measure this is the next step that we must take to insure that we have all accurate information when making an extension of credit.Please let me know if there is any additional information that we can provideThank youNational Funding
National Funding handled my loan professionally and all my expectations were met
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not completely resolve my complaint For your reference, details of the offer I reviewed appear below While I am glad that the business has agreed to remove my name and that of my business from its records, I have already received a second mailing from the same company with the same misleading content, same extremely large “pre-approved credit line” and a longer answdate This has absolutely ZERO to do with [redacted] - this has to do with financial solicitation which, if not specifically illegal, is certainly skirting the lawRevdex.com needs to step up and investigate this business, or turn its investigation over to the proper authorities, and take the Revdex.com logo off this company’s solicitations Regards, [redacted] ***
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attentionMr [redacted] ’ business was prequalified for our membership card based on the business information provided to us by [redacted] tTo activate the account, additional information would have been required from his business We also check additional business sources, such as the Secretary of State to prevent fraudWe apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] is removed from our system and is no longer contacted by National Funding through U.SMail, telephone, fax, or email Thank you National Funding, Inc
We are writing in response to the consumer's complaint of [redacted] Mr [redacted] ’s address and phone number have been removed from our system, as has the name [redacted] There are design similarities between what we mail and a credit card, however, the mailing of unsolicited credit and debit cards is an illegal practiceNational Funding has never sent such an offerAs stated, there is no magnetic strip, no place for a signature, and no security codeWe are provided business information from Dun and Bradstreet, and check additional sources such as the Secretary of StateTo activate the account, additional information would have been required from Mr [redacted] Complete removal may not be effective until 60-days from this date, August 20, We encourage Mr [redacted] to contact us directly if he receives another offer or phone call so that we can ensure total removalWe apologize for the concerns our marketing piece has caused Mr [redacted] and appreciate the opportunity to address them Thank you, National Funding, Inc
Good MorningI have reviewed through the account and discussed this contract with the representativeThis file was sent into our credit department to be reviewed for more fundingWe were unable to approve this file to low ending balances on the statements so we reached out to the customer to see if they would like us to submit the file to one of our funding partnersThe customer agreed so we proceeding with attempts to obtain financing with one of our partnersWe were unable to get them approved so the customer stated they were going to look elsewhere for additional fundingWe regret that we were unable to approve them for any additional funding but we are unable to change our credit parameters so that this customer can obtain more financingWe hope that they will be able to secure the financing that they need from another lender to continue to be successful in their business.Thank youNational Funding
Good Morning,We have reached out to the customer and resolved this with him directlyUnfortunately we were unable to fund this transactionThe customer is currently seeking alternate financing optionsThank youNational Funding
We are writing in response to the consumer's complaint of [redacted] Thank you for bringing this matter to our attention We apologize for any concerns that our marketing piece may have caused Mr [redacted] and we appreciate the opportunity to address themWe will ensure [redacted] [redacted] and his company, [redacted] ***, are removed from our system and are no longer contacted via U.Smail, email, or telephone Thank you National Funding, Inc
Good Morning, I have gone through the documents as well as spoken with the representative on this transactionWe offered to waive the documentation fee at the beginning of the transactionOnce we received the call about the interim and prefund fee we offered to waive the interim rent as wellThe customer is currently responsible for the prefund fee of $We are unable to waive thisWe have made every attempt to meet the customer in the middle for this transaction and get him the best deal possible on his transaction Thank you National Funding
Dear [redacted] , Thank you for taking the time to reach out to usBecause our business is built on the trust between our loan specialists and our customers, we strive to make sure each customer fully understands our terms before agreeing to the contractWhen we reviewed your contract with you, we included a verbal explanation of the origination fee in addition to the daily payments Also, the contract that you signed clearly stated the origination fee on the first page, along with another section that explains that the origination fee is a one-time fee that is collected on the first day that payments beginIf you have any questions about the terms of your contract or need further clarification, please don’t hesitate to reach out to us Sincerely, National Funding