National Grid

This is in response to the letter submitted by *** *** to the Revdex.com, Inc, ID number *** concernng the collection process and! or reporting to a credit bureau. Review of Mrs*** account with National Grid, fully reflects Mrs*** was not reported to a Credit Bureau. National Grid is linked and does reconcile all accounts with Experian data baseThis is not a credit bureauWhen a customer and only the individual party request a report from Experian, any debt/outstanding information will be reflectedThis can only be viewed by the individual requesting their own report directlyCollections activity will not state credit bureau reportingIt will simply list the Company name, address and phone number with the recent balanceThis has NO effect on a customer's credit ratingMrs*** information reflects her final bill payment history with National Grid was made in March 15; therefore no further activity would proceedI hope this brings further resolution to Mrs*** concernsSincerely, National Grid Customer Satisfaction & Regulatory Compliance

Revdex.com: I was sent a printout from before the heap grant was received, until after I moved. Your own printout shows a balance of $remaining from the $heap grant as of the date I moved from apt to apt Your printout shows NO DEDUCTIONS made from that balance towards my bills since that time. YOU STOLE THE MONEY! I have reviewed the response made by the business in reference to complaint ID 12260207, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards, *** ***

Hello ***, In regards to Revdex.com complaint ***, I left a message for customer to please return my call, We have sent payment agreements since July, (dates 7/17,1/28,8/14,8/29,8/31,and 9/21) all to the same address that the customer is receiving their billsWe did receive a signed
agreement that was not clear when faxed over, I can make out the signature so I will start payment agreement of no further down payment and spread the $(which includes current bill due 10/of $over months of $per month with regular bill (which is less than what was asked of per month on agreement) that will start with meter read on 10/18/17, As a courtesy I will remove their latest late payment charge of $The customer needs to realize they must make payments in full and on time to stay on a pay plan I hope this is helpfulThanksMark Mark SBuccinaCustomer Satisfaction & Regulatory ComplianceNational GridErie Boulevard West, C-3Syracuse, NY [email protected]

This customer had service with National Grid at *** *** ** *** *** ** *** from 4/6/to 9/21/This customer was mailed a payment agreement on 9/14/and a disconnect notice was mailed on 9/16/15.Customer did not call National gird to disconnect the service until 9/21/when they
made a payment by phone to collection service of $and they were transferred to customer service to place the disconnectThe account did final on 9/21/National Grid did not receive a phone call to disconnect the service prior to 9/21/Nothing more can be doneSee attached statementThanks! *** See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That was not the entire issue, the issue was that they refused to turn the services off when I moved out because it was under investigation for a shared meterWhen I moved out, they put it on another address for me and never stopped billing meThey ran it up to almost and then put the entire amount on my current bill years laterMy current bill at *** *** *** wa and still is paid in full every month They turned my service off today as a matter of factI do not believe National Grid would ever let anyones bill get as high as dollars over a year period, without shutting them off anywayI am paying for their mistake
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. You can not call a personal cell phone times in a row from a blocked number I do not want to go to the police to obtain this number and press charges on your company If you require access to a property you have to give 24hour notice per NYS law Also, call with a message would suffice Horrible customer service even now, when I initially called, and your installersYou need to adjust your polices before they get your company into a class action lawsuit. Regards, *** ***

Revdex.com:
Attached is my proof of two payments for $made on 1/21/The computer glitch is an excuse because the rep clearly heard me on 1/19/& I explained everything to him the way I have to you. He said it didn't matter if I had an agreementThat I still owed $to avoid disconnection. He did not care that the payment of 12/resulted in me calling & setting up a payment agreement as off 12/26/with a due date of 1/19/18.I'm positive this is done to other customersThis is bad business practice from national gridThat collection rep should be retrained.My phone doesn't not have voicemail set up so she is correctThere would have been no way to leave a messageBesides, I didn't want a callI simply wanted the agreement honored.I accept national grid response to this issue.Thank you, *** ***

Although the customer did make a payment on the automated payment system on 8/3/he did not advise a representative he did so, in order for a reconnect order could be issued and advised customer of access or main breaker off instructions, tag color change on meter to look for meter status (on or
off), which our door tag does state will be reconnected within 24hrs of making payment or payment arrangement, It also advisee's to call collections at 1-800-443-1837, he did call to check on order on 8/4/and order was issued at that time and customer reconnected 8/5/at 8:am, less than 24hr's from being issuedIt's unfortunate that customer did not call collections but Nation Grid is not at fault here, I left a message for customer Sincerely Mark S*** *** National Grid

his letter is in response to case #*** filed with the Revdex.com, Inc by *** *** Review of Mr*** account reflects the payment error of $1,was returned to his bank account that the funds were drawn fromA refund check of $was also mailed for fee’s occurred
due to this paymentPer my conversation with Mr***, I have credit the remaining bank feesMr*** is satisfied. Sincerely, *** ***Customer Satisfaction & Regulatory ComplianceNational Grid

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [This is unacceptableHave already shown based on the new meter that the first one is faulty and it wasn't my error to chase this month delay in testing the meterShould be compensated for this error on the part of National Grid
Regards, *** ***

On 06/10/16, an email was sent to the customer at *** from our Net Metering department advising that their request to change the anniversary month from (August) to (April) has been submitted Our records indicate that the annivesary date has been changed and the new
date is reflected on the customer's bill that was mailed on 06/20/16. If you have any additional questions, please call me at 1-*** *** Thank you

On 06/09/15, the above customer's electric service was terminated due to non-payment. When the company representative returned on 06/10/to restore the service, it was discovered that the customer had a faulty main breaker and also a burning odor was detected. Therefore, due to safety
concerns, the electric meter was removed and, the customer was advised that once the repairs were made, an electrical inspection would be required before the meter could be replaced and power restored. National Grid received the inspection information on 06/13/and, power was restored on 06/14/which was well within the timeframe the company is allowed per HEFPA. Please feel free to contact me if you require any additional information. Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern, This is an addendum to the PDF posted online in my response to your email. A *** representative sent a fax of the $26,check to
National Grid, on Monday, May 15, to confirm that the check came from
our account and was cleared.
2.
On Tuesday, May 16th, we received a phone call at home
demanding that we fax the $26,check again to National Grid
because the one sent by the *** representative, on Monday (May 15th), apparently was not receivedI faxed the same
information again on Tuesday evening and I included our bill as well (Information included in the PDF posted online).
3. On Wednesday, May 17th, I called National Grid again
to ask when the money would be returned to usFirst the customer
service representative asked me if I sent the requested checkWhen I
said yes, he told me that the matter
will be dealt by a different office and the earliest time that it will
be resolved is within days
When I asked if he could confirm that they received the information
that they requested, he would not answer my questionI then asked him
how I can be sure
that the next time I call, they would not tell me that they did not
receive the requested information from us; he did not answer my
question
Thank you so much for your help. Sincerely,***

8.10.2015- It appears that the delays the customer has encountered are mainly on his endThe order was designed and ready to go back on 4/24/15, but it was not for 2 months on 6/26/that the inspection was receivedLine went out on 6/30/tocomplete the service but they couldn't
because the customer's side of the service was set up incorrectlyHere is the note we received from Line:"We attempted to do this service however the inspection is invalidI have de-scheduled, pulled the inspection in storms(our internal tracking system) & in Customer Service System, because the customer's secondary riser is not to standardsPlease contact them to let them know they need to fix it, get it re-inspected and have their inspector manually call in the second inspection since the automated system wont work again.''The customer repaired their work and had the service re-inspected on 7/22/It was tentatively scheduled for last week, but due to the Storms and outages in Eastern NY and out of state, crews traveling to aid in the restoration, some work was pushed outI just followed up with the scheduler, they have it on the schedule to complete within the next day or so, weather permitting.Benjamin R***SrCommercial Account Representative, NY Team Leadnationalgrid USwork: ###-###-####Sincerely,Greg L***

The information that was provided to the Credit Bureau was correct at the time of reporting. Therefore, there are no corrections to be made. The customer was a participant in our Leave on for Landlord program which indicates when a tenant calls to have the service disconnected, the service is automatically put into the landlord's name per the information the customer provided on the applicationIt is the customer's responsibility to provide the company with any necessary updates. If the customer contacted the company to request any updates to his accounts, he must indicate that the mailing address on the application needs to be updated as well, as the company has no way of knowing this without the customer mentioning itAll guidelines were followed per the Fair Credit Reporting Act and, as we previously advised Mr***, the information will now indicate that the account is paid in fullThank you

This letter is in response to case ID #*** filed with the Revdex.com, Inc regarding Mr*** *** account and National Grid collection processMr*** account has been and has remained in collections as the monthly billings continued to go unpaidMr*** activated his
account on 8/23/Only a total of three payments were made, the 3rd and last attempt of payment was 9/22/Documents for medical emergency were sent on 5/27/and were never completed or returned to National GridCompany did not receive response to the multiple disconnect notifications sent or attempts of outbound calls made by the CompanyService was disconnected for non-payment on 4/9/On 4/10/customer made arrears payment of $1,and service was restoredPlease be advised that National Grid wants to keep active service to all customers and wants to avoid disconnecting service to any home in a result of collections actionIn an attempt to prevent disconnection of service, multiple notifications and calls are made to attempt payment arrangements prior to any disconnection of service.Sincerely,National GridCustomer Satisfaction & Regulatory Compliance

I called Mr*** at *** and the voice mailbox not set up. Called *** listed on his account and it is not a working numberI’ve attached a copy of the letter I mailed explaining the budgetHis HEAP grant was used at Apt due to the deferred budget amount being applied
Mr*** does have a credit of -$at Apt since we did a corrected final bill. I will transfer that credit to his current address at Apt 206. Let me know if you need anything further. Jennifer *** Customer Satisfaction & Regulatory Compliance

Emailed customer test for your old Net meter # ***; the test results were within the National Grid guidelines for accuracy of 99.5-100.5, and also the meter was well within the Public Services Commission's guidelines for accuracy of 98.0-No functionality issues where found with
this meterThanks Mark S*** Customer Satisfaction & Regulatory ComplianceNational Grid

The customer states that National Grid is billing her for the incorrect meter. The customer called on 03/15/and verified her meter number and reading. The address listed on her account per National Grid is *** *** *** *** * *** ** *** and she states it should be ***
*** *** *** * *** ** ***.Since the meter number has been confirmed, the company will not be changed the address. We have, however, updated the customer's mailing address. If you require any additional information, please contact me at 1-800-303-0568, Ext ***.Thank you

National Grid has no additional information to add to the customer's complaint, as this is now in the hands of National Grid's legal dept. Gregory Ladd Senior Supervisor - Customer Satisfaction & Regulatory Compliance nationalgrid