National Grid

I left a message for the customer to call me. The customer has a balance of $1,085.29. The account was opened on 07/22/and she has only made payments, of which were not the balance required. The customer was advised by a Customer Service Representative a payment of
$(1/of the balance due) is required to restore her service and, the remaining balance can be split into installments Please call me at ###-###-#### Ext *** if you have any additional questions. Teresa AH***Customer Satisfaction & Regulatory ComplianceNational GridErie Blvd WestSyracuse NY 13202###-###-####***

7/21/11:19:AM Left message for customer to call me. Appears service representative called incorrect phone number to advise customer National Grid was on the way to complete the order. Will offer $service guarantee due to missed appointment. 7/22/2:39:PM
Left customer a message advising will provide $service guarantee credit due to confusion regarding appointment time. Gas service was connected on 7/9/@ 2:47pm. This was a PSC too, but the customer never contacted us back Teresa *** Executive Offices National Grid

This letter is in further response to *** *** filed complaint ID ***, regarding application for service and previous outstanding balance of $89.14.On 5/30/via telephone conversation and denial of service letter was mailed regarding *** *** application of service at *** *** ** *** ** ***, **Customer was advised proof of residency for requested address and payment/payment arrangements on prior arrears balance *** *** held with Company were both requiredOn 6/2/required proof of residency receivedRemaining obligation required was solely on *** *** arrears balance from her previous premise ** *** ** *** * *** ***The final bill was emailed to customer's requested email address on 4/30/At no time was service disconnected without warning as *** *** did not have a account at *** *** ** ***.As full payment was received on 6/18/*** *** had fulfilled the full obligations and the request to connect service was scheduled and completed for 1st available business day 06/25/15. Sincerely,National GridCustomer Satisfaction & Regulatory Compliance

Hi they want to turn service off asap and we have disabled children at the home the agent did.not care when she came out.we would like a little hrlp by giving us some time on the billing

Following is the closing information regarding the above referenced complaint. Let me know if you need any further. Ms*** contacted National Grid 6/16/to request the new service and has a past due bill of $under account #***. Advised to pay $down
with current + $and emailed payment arrangement. Ms*** called collections 6/23/and paid $and the connect was issued for 6/the next available business dayNational Grid was within tariff rights. Called ###-###-#### and left a message to call back. Contacted Ms*** today that the service is currently on and that the payment of $was receivedMs*** was upset on the statement by the senior representative to her regarding breast feedingApologized for her concerns. Ms*** is satisfied Jennifer ZCustomer Satisfaction & Regulatory Compliance National Grid

I am in receipt of Mrs*** *** complaint ID ***, concerning collections notice's on her accountReview of Mrs*** account reflects the most recent payment agreements were offered on 11/09/and again on 12/21/The offered agreements were not completed as terms of agreement
require customer to sign and return. Mrs*** will need to sign and return payment agreement to stop any further collection activity that could result in interruption of serviceSincerely, National Grid Customer Satisfaction & Regulatory Compliance

I would like contact from Nat Grid administration located in Buffalo NY ASAP

Dear ***:I am in receipt of your correspondence issued to the Revdex.com ID ***, and your complaint concerning your electronics funds transfer on 07-21-for your National Grid
bill. In reviewing your account, I found your electronics funds transfer was scheduled for 07-21-(this information can be found on your bill dated 07-02-15), and you called on 07-20-to advise you were not able to pay the bill in full and wanted to only pay $at that time and the remaining $on 08-05-we apologize but when enrolled in the program the company is unable to change or stop the transfer that close to the date of the transfer we do require notice at least to 3 business days prior to the transfer date to change the amount of the transfer. If you have any further questions you can contact me at ***, I am in the office Monday thru Friday from 8:am to 4:pm.SincerelySusanCustomer Satisfaction & Regulatory Compliance

A refund of $26,was given to the customer on 5/22/2017. The customer made this payment thru their banks online system and entered $26,instead of $that was dueThis should be all set. Greg Gregory *** Senior Supervisor - Customer Satisfaction & Regulatory Compliance

I spoke to *** and advised her I will accept $with a new signed payment payment agreement for $per month plus the current billCustomer was given collections phone number to make payment by phone and obtain the payment agreementCustomer understood and thanked me for calling
Customer is satisfied & thanked me for helping herKaren Customer Satisfaction & Regulatory Compliance

Revdex.com Complaint #***- called ###-###-####, says mailbox full, I will apologize to customer and offer a $service guarantee credit, I do see in previous notes a rep noted customer was calling in with receipt number and the next rep advised he had to fax or email copy for proof of
payment Thank youSincerelyMark Mark SB***Customer Satisfaction & Regulatory ComplianceErie Boulevard West, C-3Syracuse, NY 13202###-###-####

This letter is in response to *** *** responsibility for the outstanding balance of $1,accumulated at the premise of *** *** ** *** ** *** for the time period 12/26/through 8/5/14. National Grid records indicate *** *** contacted National Grid on
12/24/13 and requested to connect gas and electric service, he requested budget billing and correspondence to be directed to the email address of ***Mr*** request were completed as requestedAll billings were issued to email and customer made partial payments via webAccount was closed on 8/5/when secondary on Mr*** account *** contacted National Grid and requested to be primary account holder at premisePer customer request a statement reflecting the history of all billing charges has been forward. Based on the above, National Grid does hold Mr*** *** responsible for his outstanding chargesSincerely, National Grid Customer Satisfaction & Regulatory Compliance

I spoke with Greg and he provided a verbal: On May 3rd consumer confirmed he didn't want gas for 2nd floor at this time. 1st floor meter was set and order to go out and turn on is for today May 8, between and

This letter is in response to case ID #*** filed with the Revdex.com, Inc by *** *** in regards to her interruption of service on 05/09/16. Mrs*** account fell into collections as monthly payment's are received past the required due date, resulting in account
has been in continuous past due of days arrearsOn 3/30/monthly bill was mailed reflecting total bill due $441.68, ($due 4/23/and previous arrears $301.97)On 4/6/payment of $was receivedLeaving $past dueOn 4/28/monthly bill was mailed reflecting total bill due $346.85, $due 5/22/and outstanding arrears remains of $241.68. As payment was not received, and or payment arrangements were not made after disconnect notices were issuedService was disconnected for non-payment on 5/9/Mrs*** payment was received same day 5/9/and an order to restore service was issued and completed within the required 24hoursI want to express that National Grid wants to keep active service to all customers and wants to avoid disconnecting service to a homeIn an attempt to prevent disconnection of service, multiple notifications and payment agreements are always offered prior to such stepsAs a courtesy I have credit the re-connect fee of $Please note the current bill of $is due by 5/22/to prevent account from falling into collection statusIf you are unable to make payment please contact National Grid collections at 1-800-443-to establish payment arrangementsSincerely, National Grid

Hi ***, Revdex.com case ID ***-Customer says she paid to her deceased grandfathers account on accident, I advised to fax both reciepts to us and see if we can do anything, it was paid at a store with cash & grandfather has no power of attorney or estate handler and no one is listed as
someone who can speak on his account for him, to tell us to transfer to her? we may not be able to help? Thank you Mark S***
***

From the time of our investigation of finding shared the landlord has days to complete one of the following: eliminate the shared meter condition or establish an account in his name for all future service measured through the shared meterIf the owner fails to take any action within days, NGrid will establish an account in the owners name until the shared meter condition has been elimated. Mr***'s days expired on 11/5/so service was established in his name & he becomes responsible for the future service measured thru the shared meter

Hello, for ID ***, below is the confirmation emailThank you. *** *** *** ** *** *** ***

I called the customer *** *** and went over the request to restore service, because it took so long to restore the customers electric service the company will place a credit on her account for $and I also provided her with the claims department phone number for possible
reimbursement of her lost foodAny questions get in touch with me.Thanks Sue National Grid

I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. After several phone calls I was provided with an advocates contact information and was provided a letter however all three credit bureaus are NOT reflecting that the account has been removedI would like confirmation letters confirming they have been notifiedI am still unable to obtain our mortgage until the credit bureaus have been updatedRegards, *** ***

Hello *** The customers fax was received and processed, fax's received can take up to 4hrs to be scanned and worked, so the customers power was connected 9/7/before 4pmThank youMark